User Reviews for Four Points by Sheraton Philadelphia

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Aug 23, 2008 by Carrie from Woobury, MN
Overall Rating: 9
Staff:[10] • Location:[10]

• The pool was very nice, as well as the rooms. The staff was very friendly and courteous. The airport shuttle was great!
• The breakfast buffet was over priced.

“This was a very nice hotel for the price. The proximity to the airport was great - the shuttle service made it very convenient. The kids enjoyed the pool area. The hotel staff was very courteous - which is not easy to find in Philadelphia! I would recommend it and would stay here again.”

Aug 6, 2008 by Kevin from Fort Branch, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] •

• It was close to the rock gods.
• The toenails in between the beds.

“Nice pool nice staff. Comfy beds. Someone forgot to vacuum the room the whole time we where there. But it was close to the rock gods.”

Aug 4, 2008 by Dale from Campadello, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Was a very well kept hotel, rooms were clean, good location.
• Front desk could of been a little bit more friendlier.

“Overall, it was a very good stay at this hotel, we really liked the fact that they let pets stay there.”

May 30, 2008 by Maria from Miami, FL
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Front desk staff was superb.
• The bathroom was not very clean.

“I loved how you could juggle between using the Sheraton Four Points or Sheraton Suites amenities to suit your own personal needs. Would definitely return if I'm ever back in Philadelphia.”

May 28, 2008 by Sue from Hayden, ID
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Small restaurant & bar.
• Smaller room.

“I would go again in a heartbeat!”

May 19, 2008 by James from Little Rock, AR
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Overbooked multiple guests.

“Everything appeared to be in order, but upon my arrival, it took 45 minutes for the shuttle from the airport to arrive (the hotel is literally within 0.5 miles of the airport). I was shipped (after another 20 minute wait for the absentee shuttle driver) 10-15 minutes away to what has to be the worst Holiday Inn I've ever seen. There was mold and mildew growing in the shower and the paint was peeling from the ceiling. I don't really have time to complain, as it's now 12:30 am and I have to be at the hospital @ 6:45 am. Now 4 points calls me and says their going to send the shuttle to take me to the hospital due to my inconvenience between 6 and 6:15. At 5:55 I'm tying my tie and they call to say the shuttle is out front. I throw my stuff together and am there at 6:03. Well the shuttle has now left! I call the 4 points supervisor who tries to hail the shuttle driver and can't find him. They promise he will be right back. 10 minutes later, nothing, I call them again, still can't find the driver (who carries a company cell phone). Thank God I told the front desk to call for a cab so that I was only 5 minutes late to my meeting. Who knows when they would have actually shown up?”

May 19, 2008 by Mary A. from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• It was clean, convenient to the airport with shuttle service.
• No restaurant, store, or bars nearby.

“The hotel was clean and the staff friendly. It is very easy to get to and from the airport and the hotel offers shuttle service. It is also convenient to the sporting venues. However, the restaurant was not open, do not forget any items, there was no store in the hotel and the bar is only open from 5:00 until 10:00 PM. I would give the hotel a "B".”

Apr 17, 2008 by Kevin from Allison Park, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Very convenient to the Philadelphia airport.
• The rooms were a little bland.

“Nice hotel, extremely convenient and its close proximity to the Philadelphia airport. Would recommend to anyone having a layover or short stay in Philadelphia as was my case.”

Apr 8, 2008 by Michael from Upper Darby, PA
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[1]

• Flat screen television.
• Dirty sheets and small bathroom that had pubic hairs already inside of it.

“Horrible hotel with horrible staff.”

Feb 24, 2008 by Lisa from Allentown, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[3] • Location:[9]

• The room was well supplied & beautiful; very clean.
• Construction. Desk staff girl rather unfriendly.

“For my needs, it was a treat of a room. Nice size & decor, but 1 old place. Furniture left in there (TV armoire) still reeked of old smoking in an otherwise perfect non-smoking room. Desk girl? She spit out her "repertoire" with no intelligible "personal"-its whatsoever. Felt very uncomfortable w/ her. But - room. Svc. Fell a - so sweet and friendly-wish I could have tipped him like Donald trump. It was a very nice stay with those 2 exceptions - you have a gorgeous room - get that 1 piece of furniture. Out and you have a perfect rm., and fire the desk girl (2/20/08 on duty around 3:45, 4p.m). She made me feel unwelcome.”

Feb 2, 2008 by Larry from Chesapeake, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Clean.
• Parking! I don't get the joke $5, 00! For the price I paid for the hotel should be free.

“Clean! Friendly!”

Jan 3, 2008 by Debbie from Winterset, IA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[6]

• Very friendly.
• Renovations going on we were not aware of prior to arrival. Incontinent.

“The hotel was okay. The restaurant was closed and we had to walk a short distance to the Sheraton to find out they also are under renovations and the only place to eat was a make shift restaurant in a meeting room. It was rainy and cold and I didn't appreciate having to do this. We had no car so it wasn't an option to go somewhere else to eat. .”

Dec 20, 2007 by Cheryl from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and helpful.
• They gave us a room with one bed, when I ordered 2 beds, but they quickly fixed the problem.

“The location was very convenient, right off the highway. The rooms were clean and very comfortable. The staff was very friendly and helpful. All in all, it was very enjoyable and I would gladly stay there again.”

Nov 14, 2007 by Debbie from Hampton, VA
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[8]

• Check in was fast.
• Air vent was dirty and not stable, smelled of cigarette, noisy customer no late night security checks in hallways, no room to hang clothes.

“This hotel would not be my first choice for staying. In my opinion the lobby deceived me as to what my hotel room would look like. The beds sagged and there is not enough room to hang your clothing.”

Nov 6, 2007 by Aj from Danville, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[7]

• Complimentary airport shuttle.
• Rooms smell like smoke.

“The rooms smell like smoke.”

Nov 5, 2007 by Delores from Bristow, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[5]

• The cost.
• Location and no shower caps.

“The hotel was alright, I didn't like the location much and it wasn't as clean as I thought it should be.”

Oct 31, 2007 by Joyce from Hanover, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[4]

• I most enjoyed the staff. They were kind, helpful, and new the surrounding area.
• The parking lot is unconventional. Mostly everyone had to park away from the front of the hotel and walk to the front of the hotel.

“For the star rating, this hotel met my expectations. I had a king nonsmoking room. The room was small for the bed, the ironing board was stored behind the clothes hangers and there was no refrigerator or microwave in the room. Most of the two star hotels I have stayed in did. The parking lot is small and encompasses the side and the back of the hotel. Persons traveling alone have to be aware and come prepared for the elements as they will have to walk a bit to the front of the building. Overall, the bed was comfortable but the room and bathroom were small. For the price in the area, I would recommend this hotel for a business travelers or a brief stay.”

Oct 17, 2007 by Carol from Lake Charles, LA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The beds were very comfortable.
• The TVs and furniture had seen better days.

“Nice med. Large rooms. Comfy beds, well decorated. Need to update TVs and tables and desks showed a lot of wear. Great location and staff.”

Oct 11, 2007 by Christine from New York, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• The waitress recommended the BBQ ribs and they were delicious.
• A sea of airport hotels; a rather barren neighborhood.

“It was fine. The staff was pleasant and gave clear and accurate driving directions. The beds were very comfortable, the shower good; plenty of towels. The air vent was a little noisy in the middle of the night and I don't like the sink-in-the-bedroom style, but otherwise we had no complaints.”

Oct 10, 2007 by Julie from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• It had a great scent when you came in the hotel.
• Had to pay for parking.

“We had a great time when we were there. The outlet in the washbasin area was out. When I told the lady at the front desk, she apologized for our inconvenience and called immediately to facilities to get it fixed. Check in and out was quick and easy.”

Oct 7, 2007 by Mitch from Philadelphia, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, breakfast, appearance.
• Refrigerator in the rooms.

“Rooms very clean food in the same area.”

Oct 1, 2007 by Diane from Arrington, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[7]

• Quality appearance of room, clean, desk clerk 10-star.
• Restaurant not able to open for lunch until 30 min late.

“We could not eat lunch; were told they were running 1/2hr.late due to heavy breakfast. The 'sister' hotel was recommended next door. We were the 1st guests for lunch. That restaurant was nasty: filthy floor w/dead roach in plain sight scum on tables/armchairs from previous meals, slow service (2 hrs from start=end)-staff standing around while we too waited.”

Sep 20, 2007 by Yes from Norfolk, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and good place to stay.
• No.

“This is a good hotel I am enjoyed there, would like to go back someday in future.”

Aug 4, 2007 by Jack from Dumfries, VA
Overall Rating: 4
Cleanliness:[1] • Staff:[7] • Location:[1]

• The front desk refund $25 because of my complaint.
• The bath was not clean. Bath tile had mold.

“For the price compared to downtown Philadelphia this hotel provided an alternative. However the bath had mold on it and I was not comfortable taking a shower in it. No desk, just one long table that also served as a TV stand. The internet service was free, so that was a good thing.”

Aug 2, 2007 by Nancy from Dallas, TX
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[8]

• Convenient.
• Paid for parking; long walk to entrance; room dirty.

“Not up to their standards -would not recommend.”

Jul 19, 2007 by Geoff from Bloomfield, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• Staff was very friendly and knowledgeable.
• Couldn't find the ice machine and lack of adequate vending machines.

“The staff and restaurant really made the hotel. It's in an excellent location to visit other sites. The hotel met my expectations for its star rating. I was disturbed that there weren't adequate vending or ice machines available. Also, lost a item in my room that the staff can not find.”

Jul 6, 2007 by Bro. D. from Libertyville, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• I liked the area of the entrance and the parking and yard around for walking.
• In my room, the closet door mirror was not in its glide and the carpet was used and frayed.

“Overall I liked my stay at the Sheraton, but it could use some tightening up on quality management of services. The price of the meals was exorbitant, (about $7.50 for a hamburger). I took the shuttle bus to the airport, just to find a restaurant diner where I could get an inexpensive but decent meal for lunch.”

Jul 3, 2007 by Raj from Davie, FL
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[5]

• Near the airport.
• The hotel staff was not responsive when requesting two twin beds. Had to call several times.

“OK if one wishes to be near the airport. It is quiet but Sheraton has a problem when requesting amenities changed.”

0 of 1 people found this review helpful.

Jul 2, 2007 by Ed from Toledo, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Staff very efficient.
• Rooms slightly small.

“Quick and efficient check in, with parking secured by guard. Rooms clean, plush bedding, with all the business amenities necessary.”

1 of 1 people found this review helpful.

Jul 1, 2007 by Mary from Albany, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• Sound quality, airport noise.

“The hotel staff was friendly. Check in was easy and parking was accessible. The room was clean, a little small. Could hear the airport noise which maybe an issue with small children.”

Jun 8, 2007 by Eugenie from Niles, MI
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[6]

• Quality of bed and linens.
• No refrigerator or microwave.

“This hotel offers good service in terms of housekeeping and parking lot security. The public areas are a little shabby but the room decor is pleasant.”

May 21, 2007 by Ruth from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Superior desk personnel.
• Directions given by staff, forgot to give one piece of very important info., I got lost.

“Great place to stay. I will recommend to my friends.”

Mar 28, 2007 by Tuan from Taunton, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Better than I expected.
• No complimentary breakfast.

“Better than the average hotel, would be even better if had complimentary breakfast.”

Mar 18, 2007 by Joe from Monroeville, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Within 5 minutes of downtown.
• Difficult to get to from parkway.

“This is a great location for business travelers because of its location to both downtown and the airport. Nice rooms, standard rooms with king size beds, and the best part of all is that they do not give one substandard coffee in the room.”

Mar 15, 2007 by Lynn from Bloomington, IN
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[5]

• Location was okay. Nothing stellar in any way.
• Felt worn and old and tired.

“If the price and location are right then focus on those things you need and you will be adequately satisfied.”

Mar 11, 2007 by Ladipo from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The appearance and staff.
• Nothing.

“I was at the four points by Sheraton in at phi airport and my stay was excellent.”

Mar 10, 2007 by Melody from Cape May Court House, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great staff, really on the ball.
• The room was below the standards of the public areas.

“Overall, a good hotel, especially for business travelers, due to its close proximity to the airport. The staff couldn't have been better, very friendly, fast, and knowledgeable. I'd hire them for my company if I could.”

Mar 7, 2007 by Cynde from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[5]

• Comfy beds, excellent food.
• Not enough parking and had to pay for that!

“The hotel was very accommodating with room request. The beds were comfortable, the food was excellent. Very quiet even though it's close to the airport. Parking is a problem with 3 hotels sharing the same lot. It was a bit of an insult to have to pay for walking that far from your car in the dark with luggage. Not exactly luxury furnishings, but clean and comfortable. Not a place for someone with no vehicle - taxi's from there are expensive to town. Overall, comfortable and I'd stay there again.”

Mar 2, 2007 by Peter from Oviedo, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• 24 hour shuttle to airport.
• The food in the restaurant was expensive and poor.

“This hotel was adequate for a one night layover. I would not recommend it for extended periods. A car would be required to reach restaurants other than the one in the hotel.”

Feb 23, 2007 by Downeaster from Waltham, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Personalized, vivid, character, cozy, comfortable.
• The blanket has holes.

“This hotel has character. It's cozy, friendly, relaxed, and convenient.”

Feb 22, 2007 by Jeni from Spring, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• Convince and locality.
• Front desk staff somewhat rude at my time of arrival.

“This hotel is confidently located near the airport, downtown and the stadiums. The shuttle takes you to and from the airport, where you can catch the train anywhere you need to go.”

Feb 16, 2007 by Michael from Red Lion, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy access to airport.
• Pay for parking when I am a hotel guest.

“Have already answered it all.”

Feb 14, 2007 by Mike from Sandy, UT
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[9]

• Convenient.
• Elevator was noisy, bathroom small.

“It was ok, but not what I would have expected from a Sheraton chain hotel. Exercise equipment didn't work well.”

Feb 14, 2007 by Shenequa from Philadelphia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I like the internet access /wireless.
• No pool.

“It was nice my kids would love to go again.”

Feb 12, 2007 by Desdemona from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Comfy room. Served its purpose.
• Horrible parking.

“I stayed here one night after flying in the night before an early business meeting. It was easy to get to - less than 5 minutes from the airport. The parking lot was ridiculous. I drove around the entire hotel. Not one spot open. I just happened to luck up and get someone's spot as they were leaving as I circled the second time. The room was cozy. Not as big as some places I¿ve been, but it was fine for just me. I would imagine it to be too small for more than one person and I couldn't see spending more than 2 nights there with the space restrictions. There were no bath towels in my room, but I called downstairs and that was remedied fairly quickly. I'm not dissatisfied, but there is room for improvement.”

1 of 1 people found this review helpful.

Feb 9, 2007 by Tony from Germantown, MD
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[9]

• Low cost airport parking.
• The bed was pretty shoddy - had a loose headboard.

“Not the Sheraton I expected. Seemed like a high end motel.”

Jan 15, 2007 by Lysa from Jim Thorpe, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The beds were very comfortable. Near airport.
• Parking was an extra fee. No free breakfast.

“This is the perfect place to stay when traveling to/from Philadelphia int. Airport. The beds are comfortable, though the room was a bit cozy. Free water bottle and use today delivered in am nice touch. No free breakfast and no free parking seem to be only drawbacks.”

Dec 17, 2006 by Brandon from Playa Del Rey, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[7]

• Convenient.
• Rooms were too small.

“It was an average hotel at best. The rooms were very small and the bed was uncomfortable.”

Oct 26, 2006 by Russ from Parker, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• It was just ok.
• Bathroom fan was noisy. and does not have a shutoff.

“It was just ok.”

Sep 11, 2006 by Ted from Huntington Beach, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[5]

• Close to the airport.
• Shuttle service.

“Hotel was ok wall paper torn and peeling in bathroom shuttle was not acceptable being picked up and to the airport. Had to wait a very long time and other passengers complained. Had a 7am flight and would have thought they would anticipate early morn business travelers since it is close to the airport. IN the morn the hotel desk person had a "who cares" attitude about our buss wait. Maybe was there at the wrong time of year but it doesn't seem be focused on what its core strengths should be.”