User Reviews for Fairmont Hotel Newport Beach

Research User Reviews for Fairmont Hotel Newport Beach (1-20 of 99)

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Oct 6, 2009 by Jenny from Dallas,TX
Overall Rating: 7

• Decent location.
• Mandatory valet is expensive.

“The Fairmont is definitely not a four-star hotel. It feels completely outdated with cavernous low ceilings. Be sure to add $28 to your room rate per day because guests are required to valet their cars - there is no other option.”

Oct 1, 2009 by Dan from Huntington Beach,CA
Overall Rating: 10

• Amazing decor.
• $28 for valet parking.

“Amazing! However, the parking was very disappointing. We spent one night there and paid $28 for parking.”

Sep 22, 2009 by Anne from Trabuco Canyon,CA
Overall Rating: 8

• The bed was great.
• This hotel is not in Newport beach! They are kidding themselves and you with that distinction.

“The hotel was very nice and everything was fine but I selected the cities I wanted to stay in carefully and this was not in the city of Newport beach as stated but rather in the city or Irvine. That was a huge disappointment and I felt cheated.”

Aug 18, 2009 by Briana from Costa Mesa,CA
Overall Rating: 7

• I liked that they addressed me as Mrs.
• Let down

“The valet tricked me and said there was NO self-park. I realized there was self-park for $15, instead of $28 valet when we exited the establishment.The fridge was broken and smelled like rotten cheese. The bathroom fan was broken. Oh and the cobwebs. There was a cocoon growing on the ceiling. There were spider webs in the windows and in the corner and middle area of the ceiling. Ugh...this was our wedding night :( I guess that's what I get for trying to get a deal. I even let the front desk know it was our special night when I had made the reservations. I asked for an extended check-out so we could enjoy the pool and have lunch, but the front desk said my room already had guests for it...I guess another sucker for a yucky room :(”

May 31, 2009 by Myra from Corona,CA
Overall Rating: 7

• Nice lobby, employees dressed in uniforms, rooms were nice.
• Nor very family oriented, super small pool, $28 valet + tip, no poolside café too pricey.

“It was
a great hotel for adults but it was
not family oriented. No activities for children, pool too small for a 4 star hotel. No regular parking available, only valet for all guests. $28 valet parking fee was too pricey and then you still have to tip! All the staff was very friendly and helpful.”

Apr 8, 2009 by Stephanie from Redwood City,CA
Overall Rating: 8

• The comfort of the room was very relaxing.
• The house keeping staff smoked cigarettes in my bathroom!

“When I first arrived the valet was very kind and the room was perfect, the next day however, when I returned from my day of shopping and dining, the room smelled like cigarettes and it got me quite upset. Don't they know I get charged an extra fee for that kind of odor? It had me upset and concerned about the type of employees at this four star hotel. But other than that, I enjoyed the relaxed feeling of the room and the great valet service.”

Mar 12, 2009 by Lisa from California City,CA
Overall Rating: 10

• We
  loved the heated outdoor pool and poolside private cabanas. Despite being a chilly evening in the 50's our son was able to enjoy the pool.
• The mandatory $28 hotel valet parking fee seems high for the area and the breakfast buffet prices were nearly $25 per person.

“The rooms were gorgeous and exceeded all our expectations! The beds were incredibly soft and the rooms were immaculate.”

Mar 11, 2009 by Ruth from Chandler,AZ
Overall Rating: 8

• Clean.
• Forced valet parking and hidden fee.

“Great hotel! Did not like that I had to use valet parking and the extra per day fee for this.”

Feb 18, 2009 by Brian from Saint Michaels,MD
Overall Rating: 10

• Outstanding Service, Very comfortable beds
• Valet-only parking at $28/night

“A truly wonderful hotel. Staff were absolutely superb, always addressing you by name. Room was comfortable with very comfortable bed and linens. Food was very good for hotel restaurant. Close to airport and many good restaurants.”

Sep 28, 2007 by Jeremy from Duluth, GA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly staff.
• Valet parking 22 dollars a day.

“Staff was friendly. I thought it was a bit expensive for the room though.”

May 16, 2007 by Yiekia from Moreno Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Excellent customer service and decor.
• The 10 percent room occupancy tax.

“This hotel is beautiful. The rooms are nice sized and the customer service is 1st rate. Everything about this hotel is excellent! I would definitely visit again.”

Aug 3, 2006 by Caleb from Birmingham
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Extremely attentive staff; very comfortable, well appointed rooms.
• Building has poor infrastructure, pricey valet is mandatory?

“Overall I, my wife and our 7 month-old daughter had a very good experience at the hotel. We were at the hotel for my brother's wedding. Initially finding the hotel was a slight challenge as they only have a tiny, low-lying sign at their entrance. We used the mini-bar fridge to put some stuff in; the fridge knows if you move stuff around and magically charges you for those items. However, the front desk was very nice when we explained we had removed products from the fridge to make room for other stuff, suffering us our ignorance and, by some sort of wizardry, removing the charges from our bill. The only down side of the rooms is that the central A/C for the hotel is old and overworked so that the room temp (which we had set to 60 F) never dropped below probably 75. Incidentally, the hotel A/C units roared all during my brother's wedding in the hotel garden. The staff was very helpful, handing me and my wife some bottled waters as we returned from a job in the neighborhood. Only the valet guys seemed overbearing, but probably only because I felt bad for them--was I supposed to tip these dudes after being fleeced by the hotel for $22 a night? 'Yes, you cheapskate!' says the CEO guy as he uses a $100 bill to light his cigar--which is also made of money. Continuing on. The fitness center had quality, working equipment. The 5-or-so course meal at the wedding reception (held in one of the banquet rooms and catered by the hotel) was seriously the most lavish meal in which I have ever partaken. So maybe their restaurant is good, too. In closing, the hotel experience was a good one. I would stay here again.”

Feb 16, 2006 by David from Covina, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Newly re-decorated rooms are fabulous!
• Still under renovations, so no lobby or pool.

“The staff was wonderful. They offered alternate pool and gym usage at another hotel or 24 hour fitness. The room renovations are gorgeous!”

Feb 16, 2006 by Craig from Henderson, NV
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[6]

• TV 32"LCD, nice linens, bedding.
• Under construction.

“Expect a French experience and staff. If you do not like France then do not stay here. The room was beautiful, just finishing up remodel, the pool and exercise room were under construction and I woke at 8:10 am on Saturday morning to drilling and hammering noises. The bed was sagging on one side but the linens were of high quality. The rooms was decorated very nicely with a 32" flat LCD TV. Shuttle to a 24 hour fitness with a free pass was available, but they did forget to pick me up at a prearranged time. Breakfast was perfect and arrived 20 minutes after ordered, very nice. Valet is $16 per night, reasonable for the area and class of the hotel. If not raised after construction finished. I would enjoy staying here again after it is finished.”

Nov 8, 2005 by William from Temecula, AR
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• Good grade of coffee in rooms, good quality quantity and variety of toiletries good functioning shower.
• Carpet was older, pillow was lumpy.

“Classy hotel in good location, though the renovations now underway are much needed, and will bring it up to the most discriminating expectations. The French desk attendants were a nice touch.”

Aug 24, 2005 by Gary from Sacramento, CA
Overall Rating: 2
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean
• When I booked it was rated as 4 star, but was downgraded to 3 by time of stay.

“A 2-3 star trying to be a 4 star. Rooms are clean but dated and worn.”

Aug 4, 2005 by Susan from Henderson, NV
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The Hotrl Staff was extermely accomidating and friendly
• The airconditioning in our one room was barely adequite

“Excellent We requested an early check in because of the children and they assisted us graciously, fullfilled our request for an adjoining room as well. We could not have been happier with the hotel staff....Thank you”

Aug 3, 2005 by Tom from Indianapolis, IN
Overall Rating: 0

“We stayed at the Hyatt, we have never stayed at the Fairmount.”

Aug 3, 2005 by N from Rosemead, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[8]

• Cute room. Has the normal hotel essentials
• Too quiet. Got noise complaints from talking..

“Checked in pretty late (11pm) and did not call in advance. No more double bed rooms were available so was put into a single King-sized bed room with a lounge. Pretty cute. Room kind of smaller than the ones I've stayed in before but nice nonetheless. Hotel is very quiet though so security guard came up to our room to check on a noise complaint (we were talking and watching TV). Parking is $10/night but the guy was nice and didn't charge us (2 cars!). Overall I'd recommend this hotel for short stays. Very close to John Wayne Airport.”

Jul 28, 2005 by Tracy from Glendale, AZ
Overall Rating: 2
Cleanliness:[2] • Staff:[7] • Location:[7]

• It was in the area that I wanted
• It was not up to the 3 star standard that I was used to.

“The room was musty and the bed was extremly hard.The bathroom had an odor about it that was not good. The lobby and dinning area's were beautiful.”

Jul 28, 2005 by Tom from Hemet, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Excellent food at restaurant and Sunday brunch

“We were so pleased; we recommend this hotel. Courteous staff, from valet to restaurant waiters. Decor somewhat dated, but didn't care. Sunday brunch is something special - starts at 11am. We stayed here to attend a wedding in Newport Beach, easy access to the harbor, with a short drive. Near airport but no noise.”

Jul 27, 2005 by Lys from Aurora, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location was perfect, the hotel was clean and well kept.
• There was a $10 per night charge for parking for hotel guests.

“This hotel was close to the beach, but still in the business district. The front desk staff were available and helpful, even with restaurant suggestions. The room was clean and had a great view of a beautiful pool. Despite the charge for parking at the hotel, we got a great value for our dollar.”

Jul 27, 2005 by Rob from Las Vegas, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[10]

• Friendly staff , clean rooms and lobby, nice pool.
• The reservations were incorect despite calling the hotel twice to confirm that the rooms had 2 double beds, they didn't.

“The staff was friendly the hotel was nice.The reservation desk was awful, I called the Hotel to make sure the rooms had 2 double beds in them and confirm check in time. Traffic was bad so we called the Hotel again to notify them we would be late getting in, and again confirmed that we had rooms with double beds. When we arrived we did not have rooms with double beds and had to have a rollaway sent in. Not good!”

Jul 26, 2005 by Robert from Glendora, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[8]

• Rooms were spacious with a nice design.
• Self-Parking was too far from Hotel.

“Asked to have an item brought to our room from room service, I waited for 30 Minutes then called to see when they were coming so I could leave, then I was told they were out of that item. They were not planning on calling me to let me know.”

Jul 25, 2005 by Jim from Porterville, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fabulous front desk and facility is beautiful

“Although this is a 3 star rated hotel, I have stayed at many 4 star that are not as nice. The staff is very helpful and friendly. They actually are glad to have you. They bumped us to executive suite at no extra charge. Beautiful building inside and out. Room is nice and has nice little touches like thick bathrobes in the room. I will stay here again, my next time in the Orange County area.”

Jul 24, 2005 by Linda from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very nice place especially at the price!!
• Parking was expensive, some of the amenities listed in the information book and on their website were not being offered now

“Nice hotel for the price, there was lots of free parking surrounding the hotel because it was a week-end night and all the office buildings were empty but the hotel still charged to self-park (we can understand charging during the work week). We were told the whole tenth floor was being remodeled this week and that other floors were going to be remodeled in the future.”

Jul 23, 2005 by Steve from Point Roberts, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• They have the best valets. Very knowledgable.

“Fabulous.Staff was very attentive and quick to respond to every request.Breakfast at the Accents restaurant was spectacular. Again, the service was spot on.All in all a great two night stay.”

Jul 22, 2005 by Margie from Van Nuys, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The hotel lobby was very inviting,the staff tried to do there best with requests for pillows etc-nice gym
• I made a reservation for two queen beds -they didnt have them available-

“I was surprised how nice the hotel looked.The lobby was beautiful-The rooms were adequate-ok not great”

Jul 20, 2005 by Tim from Stockton, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pool, spa area was very relaxing.

“First class hotel, great location, excellent staff. Our first stay in the area. Highly recommend this hotel. Would stay again if ever in the area.”

Jul 20, 2005 by Irene from Riverside, CA
Overall Rating: 1
Cleanliness:[9] • Staff:[8] • Location:[8]

• The staff was very helpful
• They lost our reservations and told us they were full.

“Room service was great. The food was good. The pool was warm. They charged to park in the regular parking space $10. ”

Jul 20, 2005 by Karyn from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel was fabulous! The room was beautiful and the staff were exceptional. Service was fantastic
• The piano bar was closed both nights for events.

“Hotel staff and rooms were exceptional. We had a fantastic time! The customer service was absolutely wonderful. We felt like VIPs during our entire stay.”

Jul 20, 2005 by Michael from N. Las Vegas, NV
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• I was happy with the Hotel, it is a little older place but is well maintaned
• It could use some updating in the future

“A nice place to stay, and good location to the area and beaches”

Jul 7, 2005 by Roy from Redlands, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location was very good. Parking attendants very friendly.
• Having to pay $10/night for parking.

“Nice place. More expensive to stay at than I would choose ”

Jul 6, 2005 by Pj from Van Nuys, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[5]

• Very nice hotel with friendly, helpful staff. Very nice rooms.

“I wish I was staying longer - I really enjoyed this hotel.”

Jul 6, 2005 by Gil from Visalila, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[9] • Location:[7]

• floor plan, lobby, nice layout
• bed spread in room filthy, smelly, need regular cleaning

“nothing to report other than the bed spread being somewhat filthy. blood stains, and who knows what else.”

Jul 5, 2005 by James from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness, and overall quality of hotel. I might get married there.

“Great hotel, great location, the whole family had fun.”

Jul 4, 2005 by Maria from Murrieta, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[4]

• Large clean room, nice amenities
• Located too far from beach and too close to airport

“Nice, clean hotel, good staff, great amenities.Great for someone who wants a place close to the Orange County airport.”

Jun 30, 2005 by David from Rancho Mirage, CA
Overall Rating: 2
Cleanliness:[7] • Staff:[7] • Location:[6]

• not much positive other than the front desk were nice
• Only hotel that I have every stayed in which had two twin beds!

“small rooms- had a newport beach address but was not in Newport beach”

Jun 29, 2005 by Gary from Denver, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• large rooms, comfortable

“All services and amenities. Good location for travel in and out of Orange County John Wayne Airport.”

Jun 29, 2005 by Anita from San Diego, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[3]

• it was very clean
• it was far from everything, no cafe, and our room was not ready on time

“It is very business oriented and nothing around the hotel is open early on the weekends. The service was not that helpful but the room was fine. Best for a short business stay.”

Jun 29, 2005 by William from Orem, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• the morning paino player at breakfast
• nothing

“one of the nicest staff i have ever encountered with great and fast service and amazing views”

Jun 28, 2005 by Tim from Burney, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[6] • Location:[6]

• Dining Room was nice
• Dirty Ragged Carpeting, Plain 2 star rooms, Small low TV, Inoperative toilet, Excessive charges for everything

“Over rated at four stars. They charge for everything and make it appear like a four star but the facility and service was more that of a two star hotel. This was the worst over rating I have experienced. There were no attractions and few eating establishments nearby. It is close to the airport. This hotel could be a four star with a renovation and some serious upkeep.”

Jun 22, 2005 by Amy from Menlo Park, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[6]

• The lobby was nice.
• The floor our room was on seemed to be falling apart- cracks in walls, musty. There were (fresh-looking) stains on the couch.

“I was there less than 8 hours and, for that, it was fine. The pool looked nice, though I didn't use it. The floor I stayed on didn't seem to be well kept. There were cracks in the walls and it had a dingy feel. For the price I paid and what I needed (just a place to sleep), it was just fine.”

Jun 22, 2005 by Rosy from Blythe, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the jacuzzi , and how the staff didnt mind that we had a icechest
• Everything was great!

“Nice and friendly staff.....Great location and great weather!!”

Jun 22, 2005 by Christina from Big Bear City, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[8]

• The pool was very nice

“The hotel was not as nice as I had expected. the room was very small and the bedding did not smell clean.”

Jun 22, 2005 by Terri from La Jolla, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent Quality - more than expected

“Elegant entry with well decorated lobby.Rooms are clean, beds are comfortable.Wonderful lobby bar with menu available.Service is helpful and friendly.Beautiful pool with cabanas & poolside dining.”

Jun 22, 2005 by Glenna from Apple Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everybody was very nice.
• The room service was expensive

“Very clean...nice staff..large rooms.”

Jun 21, 2005 by Diana from Lafayette, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[7]

• Upscale. Left us alone.
• Parking was not included. We were charged $10/night

“Overall it was a reasonable hotel. We were unhappy that they charged us for parking without letting us know ahead of time that it was not included.”

Jun 15, 2005 by Bob from Riverside, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[6]

• Nice Rooms, pretty restaurant
• This was nowhere near the beach. Not a very nice location for a vacation, OK for business.

“Lobby Carpet old , overall Ok, a little overpriced.”

Jun 9, 2005 by John from La Mesa, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very convienent. Room was clean and 1st class
• N/A

“Very nice hotel. Everyone was helpful right down to the parking attendant.”