User Reviews for Four Points Sheraton Pleasanton

Research User Reviews for Four Points Sheraton Pleasanton (1-20 of 357)

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Nov 21, 2009 by Jeff from Bend,OR
Overall Rating: 7

• Well kept, good location, comfortable and was convenient.
• Exercise room is lacking.

“Nice hotel-motel configuration. Attractive grounds. Well kept interior. Nice people. Convenient to freeway and a short drive to lovely downtown Pleasanton. Good base for East Bay business trip. Hotel restaurant is decent, Faz. Better food than most hotels of this ilk.”

Aug 17, 2009 by Melinda from Fresno,CA
Overall Rating: 10

• nice garden like grounds with flowing water; also lots of pillows on beds and lots of mirrors in room
• bathroom lighting (only one level-too bright) & bathroom door (self-closing)

“staff was exceptionally friendly”

Aug 12, 2009 by Leslie from Acton,CA
Overall Rating: 8

• Staff was very friendly and accommodating.
• Roll away bed very uncomfortable but I guess that's to be expected.

“We arrived late with an extra quest, our teenage son. They were not able to give us a room with 2 beds, however they quickly provided a roll away bed for him. The staff was great.”

Jun 27, 2009 by Todd from Franklin,TN
Overall Rating: 9

• Cleanliness, openness.

“This hotel is nice, clean, spacious, and has beautiful grounds. The staff was very nice, and the beds very comfortable. We are very pleased.”

May 13, 2009 by Bob from Terra Bella,CA
Overall Rating: 10

• All the little stuff coffee, shampoo, lotion, nice soft towels.
• The only thing
  I could ask for would be a bigger TV.

“I have stayed here several times and have never had a problem. Staff is very friendly, rooms are excellent and location is close to most anything you might want to do or see.”

Apr 28, 2009 by Mark from Aliso Viejo,CA
Overall Rating: 10

• The spa is hot! Not tepid or lukewarm, hot!
• There was nothing I didn't like.

“This is my favorite hotel to stay at. Comfortable, quiet, it gives me everything I want in a hotel and none of the things I don't want. The gym is nice, I love the treadmills with TVs with headphone jacks so you are not stuck watching someone else's program while you get in a little aerobic workout. I got to use the spa this time, and it was marvelous! Actual hot water in the hot tub. Felt great. I went back to my room and dried off and went to bed very relaxed.”

Apr 13, 2009 by Shelley from Cathedral City,CA
Overall Rating: 10

• Loved the restaurant/lounge great pizza!
• Nothing noted.

“Great location for what we were there for. Staff was very friendly from front desk, restaurant, to housekeeping.”

Mar 27, 2009 by Shannon from Modesto,CA
Overall Rating: 10

• Very clean.

“Staff was friendly and room was clean and inviting.”

Mar 11, 2009 by Rebecca from Lower Lake,CA
Overall Rating: 10

• The room was large,
  quiet and comfortable. I was alone and I felt very safe.
• No elevator.

“This is one of the best hotels I have stayed in and I travel. Not luxury but very clean, quiet and comfortable and easy to park and get around. No elevator though, so be prepared to haul your luggage up stairs.”

Jan 3, 2009 by Don from Las Vegas,NV
Overall Rating: 10

• The room was well appointed and had lots of little extras.
• A little hard to find and access was a bit of a problem.

“Quite pretty and classy in this price range,especially.”

Dec 17, 2008 by Mark from Aliso Veijo,CA
Overall Rating: 10

• Quiet and warm. Thermostat works well.

“For a quiet romantic getaway, this has been excellent. No distractions at all, lovely garden to walk in, just really what was needed.”

Sep 2, 2008 by Smoking from Rodeo, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Money starved.
• Why don't they tell you they charge you for smoking.

“They charged me 3 times for smoking without telling me. I only had candles so excuse me, I am taking this further as I am a very good customer and spend lots of time and money here but I guess they need more.”

Aug 19, 2008 by Christine from Walnut Creek, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• The Faz restaurant was absolutely amazing.
• The restaurant was a bit pricey.

“This hotel was absolutely amazing, especially for the price. I will definitely be coming back to this hotel. It had a resort feel for a motel price.”

Jul 24, 2008 by Sara from Rancho Cordova, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful linen.
• The toilet in our room overflowed from the top after 1 flush, we had to change rooms.

“Other than the toilet situation, it was great because they were able to move us to another great room. Love that it has a home feel to it with the linens and not the normal flower used looking decor.”

Jul 9, 2008 by Jim from Pocatello, ID
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Beautiful hotel and grounds.
• Bath room sink was leaking.

“My stay at the Four Points was an excellent choice. The staff was friendly and helpful and the hotel was spectacular.”

Jul 9, 2008 by Lori from Placerville, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful grounds.
• No elevator.

“Rooms were spacious and grounds were beautiful. We only stayed 1 night but if we had stayed longer it would have been nice to sit at one of the many outside tables and relax and enjoy the surroundings.”

Jul 3, 2008 by Stephen from Arlington, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• There was a problem with the billing that the staff resolved in a constructive way.
• There could be a second terminal for checking messages, with only one available there was a long wait.

“Large rooms, very nice garden, pleasant restaurant. If I had a reason to return to this area, business or pleasure, I would make this my first choice.”

Jun 16, 2008 by Jim from Lincoln, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[3] • Location:[9]

• Good location for our needs in area.
• Desk clerk was sick, should not have been working.

“2nd stay. Both times satisfied. Most likely will return.”

May 15, 2008 by Kimberly from Watsonville, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The rooms have an outside balcony and are attractive.
• The carpet was a bit musty and should be replaced.

“The staff was attentive and friendly. The room was modern and well furnished. The beds were comfortable. I liked the fact that you could order homemade pie and local beer. I also liked the TV channels and the fact that you could order the latest movies. I only wish that they had internet service. But it was a great stay overall!”

May 13, 2008 by Maureen from Angels Camp, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[9]

• Location was good.
• No elevator and I were on second floor.

“Good location.”

May 10, 2008 by Mimi from Fremont, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[8]

• Rooms very spacious nice balcony-best rooms size wise and comfort.
• Staff at front desk a little cold-other staff nice.

“Loved the rooms! They were large and comfy. Peaceful and big deck balconies very homey and private. Buildings separate from main office.”

May 7, 2008 by Norma from Clovis, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The bed was very comfortable, nice towels and free bottled water.
• No elevator.

“Very nice hotel to stay at but a little traffic noise because we had a room next to main street.”

May 1, 2008 by Holly from Pleasant Grove, CA
Overall Rating: 6
Cleanliness:[7] • Location:[7]

• The beds were great!
• Toilet was very slow to flush, no power.

“Nice location, clean, pretty grounds, comfortable, could use a refrigerator.”

Apr 30, 2008 by Eric from Kailua-Kona, HI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, quiet and conveniently located to shopping centers/restaurants.

“Excellent location to stores, restaurants, freeways and public transportation. Very clean and quiet.”

Apr 23, 2008 by Bill from Sun Valley, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect room, perfect location, perfect all around.
• Other late night hotel guests, a little too loud, but not hotels fault.

“Perfect for Business travelers, with a convenient location to the main areas of Pleasanton, this hotel was just what my wife and I needed for a small weekend getaway. Would highly recommend.”

Apr 16, 2008 by Michelle from American Canyon, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Parking was great, you could park by your room.
• Front desk said my card was denied - held me up an hr,. from check in. It was how it was being entered on their end.

“This is a great hotel! I could park my car where I could see it. There was plenty outside tables to have a cocktail - it had a nice atmosphere. Two downfalls - upon arrival my credit card was denied - it shouldn't have. An hour later it was determined how it was being entered into their system. Delayed me for a meeting I ended up being late for. I was given one key - so when I left I grabbed the envelope to discover upon my return was a business card for the restaurant. I called front desk from staff housekeeping and they couldn't locate someone to come open my door. I didn't have id on me to show at front desk for a new one. After 10 mines. housekeeping stepped in and let me in - and I volunteered my ID and card so they felt better about letting me in. Ten miss later someone shows up with new keys - which I did appreciate.”

Apr 15, 2008 by Jeani from Pasadena, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The updated rooms.
• The pillows and older sheets.

“The hotel overall was good. I am a Star wood guest and it should not make a difference where I purchase the room. I understand that it does not qualify for points but it should not be a factor in check in. It is the 3rd time this has happened when I have done so.”

Apr 13, 2008 by Berlyn T. from Antioch, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Renovated.

“Highly recommended.”

Apr 2, 2008 by Daniel from North Little Rock, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service.
• Nothing.

“This was the best experience I have had of any hotel I have stayed in. The staff was very friendly and helpful; I would recommend this hotel anytime.”

Mar 30, 2008 by Janette from Irvine, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice looking lobby, friendly staff, and nice layout.
• Nothing.

“I did not take advantage of the nice pool or many of the facilities, but it looked very nice and family friendly. My boyfriend and I were very pleased with the room, location of the hotel, and the accommodations.”

Mar 27, 2008 by Jon from Albuquerque, NM
Overall Rating: 7
Cleanliness:[8] • Staff:[2] • Location:[8]

• It's quite and the beds are nice.
• The maid wakes you up.

“There's some crazy maid, or something like that, who calls the rooms that have do not disturb signs on them to ask if they want maid service. It's happened before at this hotel, so it could be a hotel policy. But who does that - what's the point of a do not disturb sign if the maid is going to call and wake you up and disturb you? Even if you tell the front desk you want no maid service, she still calls. And the front desk can't seem to figure out who in housekeeping to talk to, or how!”

Mar 26, 2008 by Danielle from Anaheim, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The lobby area was clean and smelled wonderful, the bed was beyond comfortable!
• Nothing.

“What a great deal I got. Everything at The Sheraton Four Points was perfect, the common areas had an apple pie scent, All the staff was friendly and helpful. Our room was perfect and I could have slept in the bed all day, the mattress was perfect and the sheets were so soft! Very easy location, right off the freeway.”

Mar 26, 2008 by Carol from Cameron Park, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The cleanliness, the room service was great, and everything was convenient.
• Absolutely nothing.

“I believe I said it all in, but I would definitely recommend people to the hotel.”

Mar 24, 2008 by Grace from Clovis, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness, close proximity to businesses, roomy.
• No elevator to the 2nd (top) floor. Heavy luggage to carry upstairs.

“Spacious rooms, comfortable beds, ideal flat-screen TV, professional & friendly staff at check in, ample parking, beautiful garden area, and quiet location.”

Mar 19, 2008 by Johnny from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff is amazing. Extremely accommodating and very personable.
• Nothing to share here.

“Four Points should be considered a premier hotel. The staff was awesome in meeting and exceeding every expectation. The rooms are immaculate and well decorated and furnished. Every guest is treated equally. I hope I get to stay here every time business or pleasure trips take me to the Pleasanton area. Thank you Four Points.”

Mar 18, 2008 by Renee' from Modesto, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It had the wow factor.
• Nothing.

“I was so impressed by it's gardens and rooms. They were really beautiful. The friend I stayed with couldn't stop bragging to her co-workers what a excellent job I did in picking a hotel.”

Mar 18, 2008 by Jenny from Newark, CA
Overall Rating: 1
Staff:[1] • Location:[1]

• Absolutely nothing.
• They yelled at me and purposely embarrassed me in front of other guests.

“I had a horrible experience. the staff was very mean and yelled at me at the front desk because I didn't have $5 in cash to pay for incidentals.”

Mar 17, 2008 by Michell from Downers Grove, IL
Overall Rating: 9
Cleanliness:[6] • Staff:[10] • Location:[10]

• The staff were extremely friendly and the pool and garden area was beautiful.
• My bathroom was dirty. The white floor had dirt on it, and was not cleaned from the last visitor. The bathroom looked cheap as well.

“I would stay at hotel again if in the same area. The addition of an elevator for the second floor guests is highly recommended. I was put in a room in the very last building on the property, which was quite a hike from the main desk. However, the clerk did give me a room with a wrap around balcony which had many chairs and a decent view. Update your bathrooms in the rooms.”

Mar 14, 2008 by Semida from Angels Camo, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the facet that it was a big room and the TV was the new LCD TV.

“The location was excellent, near 580 & 680 split. The hotel had comfortable beds and big rooms. not bad for a bargain. I would definitely stay there again.”

Mar 12, 2008 by Bill from Sanger, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[9]

• Attractive grounds and lobby.
• Room had musty smell, broken bathroom door handle and rust stains in the bathtub.

“Overall value for a place to sleep was ok and the location is in excellently located close to restaurants and shopping but the room had an unpleasant odor even when leaving the window open in an attempt to air it out. Unable to locate a housekeeper & no attempt by housekeeping to service the room during a 2 days stay. Not a 3-star hotel standard based on other hotels in the same area and far below the quality I found staying at this same hotel 3 months ago.”

Mar 11, 2008 by Jennifer from San Ramon, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• I enjoyed the serenity and tranquility of the place.
• Neighboring guests leaving their glasses near my door.

“The hotel was what was expected for a 3 star hotel. It was quiet and relaxing. Not much to complain about. Service was quick. Location wasnt too bad either.”

Mar 11, 2008 by Kathy from Davis, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Size of the room.
• Room was near parking lot and there was some noise.

“Good for business travelers.”

Mar 5, 2008 by Lynn from Arlington, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great hotel. Got it on the old system.
• Nothing to say here, all was great.

“All was great.”

Mar 2, 2008 by Dan from Santa Rosa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, amenities, nice beds.
• Nothing.

“Newly updated rooms, ultra comfortable Sheraton beds, convenient location near business parks, transportation, restaurants and shopping.”

Feb 25, 2008 by Geo from Middletown, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[10]

• Clean, quiet, comfortable.
• They had just sprayed for pests and we both had bad reactions.

“Stay here often and always enjoy the accommodations”

Feb 21, 2008 by Rokki from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenience, location and nice surroundings.
• Food trays left in hallways overnight even though housekeeping was there.

“I've stayed at this Hotel before as my experience was always pleasant. It's a nice little getaway especially for the price. Can't wait till summer to take advantage of the inviting pool they have. I like the convenience of the Hotel to Bart and local transit since I take public transportation. I flew in from San Diego to the Oakland Airport, then getting onto Bart was a breeze. Anyway, lots to do in the area, especially Downtown Pleasanton with several shops and restaurants. If you wanted to go to SF, Bart takes you there. Overall, the hotel is kept up nice with water ponds and gardens on the premises.”

Feb 19, 2008 by Maureen from Angels Camp, CA
Overall Rating: 8
Cleanliness:[8] • Location:[9]

• Convenient nice rooms.
• No elevator and I was on second floor.

“Would be happy to stay again or recommend to friends but would prefer elevator or lower floor.”

Feb 18, 2008 by Milanda from Lathrop, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice landscaping in back.
• Key card for lobby & room kept denying entrance.

“Nice hotel but expect to have ur keycard replaced or stand waiting to re-try it several times.”

Feb 17, 2008 by Brian from Magalia, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The landscaping was spectacular, luxurious throughout.
• It didn't provide a warm breakfast, but they told us that.

“I would love to stay there again, but I don't know how to request a place like that. It had a firm bed (A+), big heavy pillows (A+), very clean, quiet, security was adequate, friendly courteous staff, and very easy to find off the freeway and back onto the freeway the next day.”

Feb 12, 2008 by Joni from Marysville, CA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[8]

• Lovely Courtyard, hot tub, great coffee, bed, location.
• Bathroom! was too bright, stark cold, uncomfortable, TV screen distorts images, mildew smell from carpet.

“Overall, we were disappointed.”