User Reviews for Country Inn and Suites by Carlson Huntsville

Research User Reviews for Country Inn and Suites by Carlson Huntsville (1-15 of 15)

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Nov 21, 2009 by Janet from Odenville,AL
Overall Rating: 8

“Overall, it was extremely nice. I would definitely recommend.”

Sep 4, 2008 by G from Bloomfield, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[7]

• Breakfast, clean room.
• Staff did not know what they were doing.

“Not bad, it was clean, continental breakfast was not stale. Staff a bit unprofessional, but helpful.”

Jun 9, 2008 by Paige from Birmingham, AL
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[4]

• Nothing.
• It was filthy!

“This hotel was filthy and disgusting. It is very outdated and desperately in need of renovation. I have never stayed in a worse place.”

Apr 7, 2008 by Mike from Callahan, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Breakfast was fine.
• Room size, room cleanliness, rude staff.

“Not good, period.”

Feb 11, 2008 by Paula from Providence, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Nice room, friendly staff.
• Some updating needed, layout is confusing.

“We enjoyed our stay because the staff made us feel welcome and the hotel is a good fit for our needs.”

Feb 2, 2008 by Paula from Providence, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very nice lobby, friendly staff.
• Room needed updating, but spacious.

“Hotel was in need of updating in the rooms, but the public spaces are nice and the staff was very friendly and helpful.”

Dec 8, 2007 by Unhappy from Haleyville, AL
Overall Rating: 1
Cleanliness:[4] • Staff:[8] •

• The pool.

“Our 1st night was a disaster, due to the house keepers. The room was already rented out, and we stepped out for awhile to come back & some of our things gone. The hotel management reimbursed us for the trouble, but the principle is their system.”

Oct 28, 2007 by Amy from Cookeville, TN
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[4]

• The room and bed size.
• The staff and appearance of the place; total apathy.

“This place was under construction and everything was a mess with no effort to make it appealing or convenient for guests. The front desk staff was rude, pathetic and completely clueless as to how to serve customers and was not accommodating at all. The room and the entire hotel was filthy. It just seemed that guests were an afterthought and in the way at this place.”

Aug 17, 2007 by Bob from Memphis, TN
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[9]

• Convenient location
• The hotel was old, run down and in need of remodel

“The hotel was undergoing a desperately needed renovation. Unfortunately, they had not made it to our rooms yet!”

Aug 12, 2007 by Gerry from Monroe, LA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Nothing at al!
• The staff was rude. So unclean we slept with our clothes on. No towels in room.

“The staff was very rude. Our room did not have any towels so I called the front desk after I could not get anybody to pick up the phone in house keeping. They said "yeah, we got em' down here at the desk." (No, my typing is not wrong. That's the way they said it.) The floors were unclean. Their was hair still in the bathtub, and all over the floor. It was just nasty.”

Aug 4, 2007 by Gerry from Monroe, LA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• Nothing at all!
• It was awful!

“This was the most disgusting place I've ever had to stay. The staff was horrible. They seemed to be irritated if someone asks them a question. Not just me but to everyone. The rooms were nasty, very dirty. Someone was using our room not as a paying customer either. I don't know if they were homeless or if it was an employee's friend or what. It was disturbing. I saw him going to other doors in the hotel to see if any were open. I would not suggest anyone to stay here. I did not have any words with anyone. I was very cautious not to.”

Jul 16, 2007 by William from Pike Road, AL
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[2]

• Nothing, very disappointed.
• Dirty. Staff not helpful, unkept.

“Hotel should not be 2.5 or even 2 stars. I think I may have stayed here 6 or 7 years ago and it was in much better shape but now it is awful. Dirty. Unsavory characters in the parking lot. Paid way too much for this Hotel.”

Jul 6, 2007 by Roland from Athens, AL
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[5]

• Breakfast.
• The swimming pool was full of bugs and there was no soap left in the room.

“The staff acted as if the did not care.”

Dec 6, 2006 by Stephanie from Columbia, TN
Overall Rating: 5
Cleanliness:[7] • Staff:[2] • Location:[8]

• Room was clean.

“Only true complaint was that the desk staff tried to charge me at check in and check out the next day for the room. I had to go through the trouble of explaining my prepaid room to them. Still not sure the charge will not show up on my credit card. They put me in a smoking room (ask for non-smoking) and as soon as I got off the elevator the smoke smell filled the hall - I believe the entire floor was smoking, it was an unpleasant stay.”

1 of 1 people found this review helpful.

Apr 25, 2006 by Bryan from Indianapolis, IN
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[7]

• Didn't stay.
• Arrived 2 a.m. with infant. Desk staff was not helpful but instead difficult and mad.

“We called and asked for a crib for our infant so we didn't have to travel one. They said no problem - in fact they had new ones for us. When we arrived at 2am the desk staff knew nothing about it and was annoyed with our request for one. Claimed that she had no knowledge of cribs available at that hotel. The end result is that we had to leave and find another hotel. We ended settling for a lesser hotel but the Holiday Inn was most accommodating with out infant and that was our primary concern. This experience has turned us off all Country Inn and Suites. Unfortunate.”

2 of 4 people found this review helpful.