User Reviews for Connecticut Grand Hotel and Conference Center

Research User Reviews for Connecticut Grand Hotel and Conference Center (1-20 of 137)

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Oct 1, 2009 by Paul from Sugarloaf,PA
Overall Rating: 9

• Right off the I-84.
• Lots of kids and indoor water park.

“Hotel was very clean, the rooms were comfortable and was very convenient to I-84. Water park was on property, so the kids were everywhere. We would stay there again.”

Sep 21, 2009 by Larry from Houston,TX
Overall Rating: 6

• As a traveler, I like the full service bar and ability to get prepared food there.
• I've stayed at this hotel before and can tell the quality of the rooms is deteriorating. May not stay there if hotel continues to decline.

“Staff was very friendly. Rooms are getting worn. Buffet breakfast lacks selection.”

Sep 3, 2009 by Liz from Rockville Centre,NY
Overall Rating: 0

• Service, ambiance and quiet on the floors.
• Not a thing.

“Everything was great and easy check-in, great facilities, agreeable staff, clean, comfortable and quiet.”

Aug 12, 2009 by Krystal from Westville,NJ
Overall Rating: 10

• Location and comfort.
• Nothing

“Location was great, room was very spacious and comfortable, accomodated both of our needs very well.”

Jul 7, 2009 by Lee from Durham,NC
Overall Rating: 5

• It's convenient to the highway.
• The guests are very loud; lots of unruly kids.

“More waterpark than hotel, with loud arcade on third floor, near the guest rooms.”

Jul 6, 2009 by from Lebanon,NH
Overall Rating: 2

• None.
• The room is dirty and old. Not safe. No fridge in room.

“The lobby and restaurant seem to be nice. But the hotel room is old and dirty (maybe in the same level as some motels). Since you won't get free water park ticket, I would suggest you stay in other hotel. The water park and hotel share the same entrance and parking area. I arrived the hotel around late evening and was harassed by some men in the parking lot. And there was no security there.”

Sep 15, 2008 by Craig
Overall Rating: 7

• It could have been worse.
• Front desk staff was
  inattentive - no lights in parking lot.

“Tons of construction - no lights in lot, very hazardous. Front desk clerk talking on cell.”

Sep 12, 2008 by Kwang from Irvine, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[6]

• Free parking and internet.
• Under heavy construction.

“Free parking and internet, easy to access from the highway.”

Sep 11, 2008 by Lauren from Tampa, FL
Overall Rating: 8
Cleanliness:[9] • Location:[7]

• It was recently renovated.
• The hotel's cable TV was very poor; fuzzy picture, no guide, only analog cable. Very archaic.

“The hotel was ok. It presented well because it was just renovated, but the staff leaves something to be desired. The front desk was openly complaining about the phone ringing upon arrival. The restaurant staff was full of reasons why service was poor; only 1 cook on duty, etc. But, the manager was definitely helpful, professional, and apologetic.”

Sep 3, 2008 by T from Norwalk, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The room was large and spacious and very clean.
• The inside of the shower was old it didn't match the room I was very surprised.

“I was happy with everything except the shower I'm not sure how a room could be clean and the inside of the shower was very ratty.”

Aug 29, 2008 by Nina from Bantam, CT
Overall Rating: 8
Cleanliness:[5] • Staff:[7] • Location:[9]

• Enjoyed the pool and lobby is pretty.
• Found a bunch of hairs in my bed.

“When I arrived the front desk person wasn't very nice. Found a bunch of long black hairs in my bed under the sheets. The service at the restaurant was horrible but the food was awesome. Loved the pool area and hope to visit the water park with my grandchildren.”

Aug 25, 2008 by Don from Great Falls, VA
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[8]

• Convenient location with nice lobby.
• Little attention to cleanliness of public spaces/bathrooms.

“A tired, worn Holiday Inn badly in need of the renovation currently in progress. Room door an antique and hardly closed, HVAC unit from pre-flood days and poorly served up AC (occasionally heated the room); exercise room a complete mess.”

Aug 11, 2008 by Craig from Brampton, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[5]

• Clean rooms, comfortable beds, good exercise room and pool.
• Pool not heated.

“Undergoing renovations - parking and other facilities were affected.”

Aug 7, 2008 by Ron from Bordentown, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Conveniently located for our trip.
• The indoor pool was not heated well.

“Overall very happy with the hotel the staff was very friendly and our room was very nice. The restaurant although short staffed when we dined was very nice and very reasonable.”

Aug 3, 2008 by Nancy from Wayne, NJ
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[1]

• Room overlooked a lobby area and could hear the noise from the bar until very late.

“Perhaps it was due to construction but the entrance from the road as well as the parking lot was pitch black - no lights - not very safe for a business traveler arriving late in the evening or anytime after dark. Also my room overlooked an inside lobby area from where I could hear the noise from the bar until very late and when I mentioned it to the front desk the next morning they didn't seem to care.”

Jul 30, 2008 by Paula from Hamden, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The friendly staff, hot tub, flat screen TV, fitness room, restaurant in hotel.
• Nothing.

“We came for a weekend escape and was pleasantly surprised. Although the hotel is undergoing renovations. The staff was very hospitable. Looking forward to a return visit.”

Jul 27, 2008 by Robin from San Jose, CA
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[8]

• Check in was easy.
• Housekeeping ignores do not disturb and runs cleaning equipment before 9am!

“This hotel is in an awkward location and is basically under construction. The rooms are standard, but the housekeeping staff ignores do not disturb and woke me up at 8am, started running floor cleaning equipment outside my door immediately and were yelling at each other down the halls before 10am. C'mon can't you let a weary traveler rest?”

Jul 24, 2008 by Gary from Moseley, VA
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[5]

• The room was nice.
• There was several large parties that kept us up to 3am.

“This hotel had several large parties going on during the 2 days we stayed. Both nights we made repeated calls to the front desk because large numbers of people were drinking, smoking and partying until 3am. The hotel desk tried to tell us there was nothing they could do and suggested that we should stop calling.”

Jul 19, 2008 by Heather from Coraopolis, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Close to the amusement parks we visited.
• Under construction - building water park.

“We were upgraded to a king room at no extra charge when ours was not ready yet. The Holiday Inn is building a water park, so the parking lot is torn up, somewhat inconvenient right now. Close to both 6 Flags New England and Lake Compounce Amusement parks - great to visit!”

Jul 11, 2008 by Stephanie from Southington, CT
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[6]

• Staff was friendly and courteous.

“Pretty nice and clean hotel - but currently lots of construction and there seems to be a lack of communication. The staff however is nice and courteous.”

Jun 9, 2008 by Tracey from Inman, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Convenient and friendly staff.
• Was being renovated throughout.

“Wish I had been told about renovations. Wasn't very attractive due to carpet, etc being torn out and old furniture in hallway and banging going on.”

Jun 5, 2008 by Donna from Elk, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Accommodating staff.
• Under construction.

“The exceptional staff makes up for any minor imperfection. Over the years, this hotel has continued to improve. Comfortable, moderately priced, accessible and conveniently located.”

May 26, 2008 by Karla from Rochester, NH
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Easy on/off the highway.
• Construction! They were pounding at 7:30 am!

“This was a nice hotel, but because of the construction, it was difficult to navigate. The main entrance was blocked off, so we had to use a side entrance - which was a long way to lug suitcases with two tired kids. The room was clean and the staff was friendly and helpful. They initially gave us a room with 1 bed (there were 4 of us), but when my husband called to ask about another room, they immediately moved us and even delivered new keys. My only complaint was the construction outside - they started making noise at 7:30 am - which ended our sleep whether we were ready to get up or not! Other than that, it was fine, and will be awesome when they complete the construction and open the indoor water park!”

May 8, 2008 by Charles from Columbia, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Price.
• Location.

“The hotel was surprising in its design, was clean, and the staff friendly. It was a long walk from the elevator to the room.”

May 6, 2008 by Andrew from Natick, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The staff was very friendly. Good Starbucks coffee.
• Not a great menu at the restaurant.

“Good for a quick overnight stop. Reasonable rates. Staff is very friendly. Restaurant decent. Easy access to and from highway.”

Apr 2, 2008 by Jeff from Chester, NJ
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[6]

• Convenient location for our trip.
• Major ongoing construction, key didn't work, 3 lights in room didn't work.

“This was not a 2.5 star hotel, maybe when the construction is completed. But, ratings must change as the circumstances change.”

Apr 2, 2008 by Diana from Haddam, CT
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[1]

• Nothing.
• Under construction and doing work right above our room on a Sat. afternoon putting carpet in and drilling right about us! Pool and hot tub not avail.

“Hated it! Under construction and was doing construction right above our room. I was trying to rest and woke up to a horrible noise! They were drilling in the floor right above our room at 3pm and banging and it was horrible. Was not told on website that it was under construction.”

Mar 25, 2008 by Ken from Easthampton, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great facilities and future water park.

“Great staff, great food & service. Wish they had wireless adapters for laptops.”

Mar 24, 2008 by Lisa from Naugatuck, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was great! Very friendly.
• They are renovating the hotel, which is good but the indoor pool is closed for renovations.

“I absolutely love this hotel. They are fixing it up now, which is great. (it was starting to deteriorate, I have stayed here many times over the years). It looks like Holiday Inn is doing the job because the staff was excellent (can't say enough - they went above and beyond). The hotel room was beautiful and I love the atrium! I can't wait to stay again!”

Mar 23, 2008 by Dave from Alpharetta, GA
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[5]

• Nice lobby.
• Location, housekeeping, building construction in the parking lot, cafe in lobby not taking credit cards.

“I arrived at the hotel at 4 am following a 2.5 hours flight delay and it took the clerk a long time to find my reservation and provide me with a room key. All I wanted to do was get some sleep, since I had a presentation at 11 am. When I returned from the presentation, I found that my room had not been cleaned by housekeeping. I reported this to two front desk clerks on my way to an evening presentation at around 5:30 pm. They assured me that the room would be taken care of. When I returned at 8:30 pm, the room had still not been touched. At that point I gave up and went to dinner in the hotel restaurant, since there were no restaurants nearby, and ordered a filet steak that was priced at $24.95. I have restaurant experience and feel that the cut of meat I received was overpriced by double. I was treated to a discussion of tattoos by the bartender/server and her lesbian girlfriend while I attempted to choke down my dinner. The hotel did have a cafe in the lobby, but it was only open until 10 am and did not take American Express, or any other credit card--not very friendly to business travelers who use credit cards in order to easily keep track of expenses. All of this was compounded by the hard to find location and the construction of a building in the hotel parking lot.”

Mar 3, 2008 by Will N. from Hamden, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean.
• I had no hot water in the morning. Place still undergoing construction.

“Great hotel. Great potential once construction completed.”

Mar 2, 2008 by Paul from Ludlow, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• The potential vested in the spacious courtyard, and recreation facilities.
• Under construction, renovation, amplification, mess.

“Overall a decent experience.”

Feb 26, 2008 by Judith from Santa Clarita, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Clean, reasonably priced, convenient location.
• Snack bar with freshly brewed Starbucks coffee was never open. Limited dining options.

“Good hotel in a convenient location. I would definitely stay there again.”

Feb 22, 2008 by Julie from E Hampton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The bar staff was wonderful! They went out of their way to find the beer brand I drink back here in the south. Great suggestions to local restaurants.
• Maid service didn't change out dirty towels when they made up the beds.

“We had a very pleasant stay! The staff was great and the rooms were very comfortable.”

Feb 19, 2008 by Katie from Reading, PA
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• The restaurant was nice.
• The pool was not heated as promised, the hot tub was out of order, the steam room was out of order.

“It was okay, but we were disappointed that the pool was cold (it was supposed to be heated), the hot tub was out of order & the steam room was out of order.”

Feb 16, 2008 by Dan from Tampa, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[10] • Location:[5]

• The lady at the front desk was very nice.
• The property was being renovated and was disgusting.

“I was very disappointed with this hotel. Would not recommend it to anyone. Very old and in a state of disrepair. They should close the place down and do their renovations and then reopen.”

Feb 13, 2008 by Curt from Braintree, MA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[4]

• Comfortable, clean room. Nice balcony & TV. Nice beds.
• beeping alarm in room. Noisy hallway filled with shrieking teens at 3AM

“The hotel is currently undergoing construction and the road entranceway shows. It is very convenient to the highway, but don't expect any nearby amenities as it is located in a somewhat rural area. The hotel is located in Waterbury which is a low-income, lower-middle class laborer's city, so it's no surprise that the hotel guests seemed a little seedy, with lots of teenagers and gang banger types.”

Jan 30, 2008 by K from Winter Garden, FL
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[5]

• The hotel is in disarray and needs upkeep.

“I feel this hotel is just existing. The hotel needs serious upgrading and removal of unsightly areas. I did not feel safe in this hotel traveling alone with my children. I hope this hotel works on this, as I travel periodically to this area. I have used this hotel in the past and have seen a decline in the surroundings that have made me rethink my staying at this hotel.”

Jan 17, 2008 by Robert from Cape Coral, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• This hotel is the best in Waterbury and a real surprise.
• The heating is a wall unit rather than central heat, but it was easy to regulate.

“After booking I read the bad reviews which led me to believe I made a mistake. The bad reviews are absolutely wrong. The hotel was recently made a Holiday Inn. The room, staff, restaurant, bar and food were excellent. I will stay there again.”

Oct 19, 2007 by Mark from Englewood, CO
Overall Rating: 2
Cleanliness:[5] • Staff:[3] • Location:[7]

• Television in the room.
• Mostly everything.

“This place was horrible! Bed was hard. Pillows uncomfortable and hard. No hot water. When I was checking in a guest was at the front desk telling the clerk that the hot water wasn't working. The clerk called the engineer to reset the boiler. In the morning I had a cold shower to help me wake up. I will not stay here the next time I am in the area.”

Oct 18, 2007 by Tom Z. from Portland, ME
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[5]

• The staff.
• No hot water in the morning.

“A tired facility, but being upgraded (hopefully) and worthy of the investment.”

Sep 8, 2007 by thierry from Grand Falls
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Supper at the restaurant was correct.
• Quite everything.

“This hotel may be was grand, but now it is a dump. It is raining inside the main hall. It may have been cleaned a few months ago. Elevator inspection was overdue, and they were making strange noises. Rooms are dirty and so many things are broken. Food at the Self service breakfast is terrible.”

Jun 24, 2007 by Tonya from Elmont, NY
Overall Rating: 4
Cleanliness:[2] • Staff:[8] • Location:[10]

• Friendliness of staff.
• Quality of the room.

“The lock on our room door was broken so we were moved to another room, which too had a broken lock. The hotel seems old and outdated. Our room smelled of mold and was not very well cleaned. The sheets and towels were already dirty when we checked in. The service in the restaurant was really slow, however the food was good.”

Jun 2, 2007 by Nereyda R. from Brooklyn, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• It was conveniently located away from the city but close enough to reach the city.
• Very busy! Lots of kids running around in the halls and lobby.

“Nice place to stay if you are traveling to Connecticut as long as there is no function going on that involves kids because the lobby is fairly small and there is really no rack room or space for the kids to do things at so they hang out in the halls and lobby.”

May 30, 2007 by Paula from Ashton, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• The hotel was clean and in a good location for us.
• Our non-smoking room smelled like smoke.

“Very nice lobby, clean rooms, plenty of parking.”

May 30, 2007 by Phyllis from Jamison, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• EZ on and Off to I-84
• Hallway carpet dirty, Internet access not free

“All in all the price was a value and we had a good experience. The beds are very comfortable and the staff was helpful.”

May 28, 2007 by Thomas from Sayville, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very comfortable bed and nice bath provisions.
• Not enough elevators.

“The overall appearance was good and well designed. Some of the carpeting was a bit worn and some paint could be touched up, but the hotel was generally clean. The swimming pool was very nice as well as the courtyard. The scrambled eggs were a bit stiff, but the rest of breakfast was fine and the waffles were great. Our bed was very comfortable and the soaps and shampoos provided were excellent.”

Jan 10, 2007 by William from Rensselaer, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Very kid friendly. and family friendly.
• Dining room not accessible on a sat. Afternoon.

“I liked it and would go back.”

Dec 29, 2006 by Chris from Lorain, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• The location is perfect. Our son lives only 5 min. Away.
• We asked for a wakeup call one morning and never got it.

“We have stayed at this hotel many times. It is very convenient and clean.”

Dec 29, 2006 by Susan from Staten Island, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The hotel is attractive and the center court is very appealing.
• One of the potted trees out front was drowning. The pot needs a drain hole.

“We've only been here on Christmas when there are few people around, so there has been very little activity or bustle. It's also away from any city center, cultural areas, or restaurants. I think it would be great for a convention or business meeting when you want to keep people focused on the matter at hand.”