User Reviews for Hyatt Regency Monterey

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Dec 5, 2009 by James from Los Angeles,CA
Overall Rating: 10

• The hotel has many buildings, all nestled in among large trees and beautiful grounds.
• The fitness room was adequate, but could have been more extensive.

“Great property, great location with a very friendly and helpful staff!”

Nov 26, 2009 by Cali from Oakland,CO
Overall Rating: 9

• Fantastic restaurant TusCA, don't miss the chance to eat here!
• Soundproofing between rooms could be better.

“Very clean and
modern rooms. Lovely staff. Less than ten minutes from Fisherman's Wharf / Cannery Row commercial and tourist center but a much more peaceful environment on a small hill surrounded by green gold course is the hotel's backyard. It was a chilly night but the outdoor pool was heated, and several people seemed quite happy to be there, wrapped in their Hyatt bathrobes, or using the hot tub. The dinner at Tosca was excellent in every way: food, ambiance, service. Loved the fire pit gazebo.”

Oct 25, 2009 by Nicolle from Tucson,AZ
Overall Rating: 10

• I loved having access to a modern fitness center and the use of the spa for no extra cost.
• I was not informed that I would be charged for parking when I checked in. I was informed at check out, so it was a bit of a surprise.

“The rooms are lovely as is the view of the golf course if you are able to stay in a room with a view. If you enjoy working out while on vacation, the fitness center has up to date equipment and is open 24 hours. The use of the steam and dry saunas in the shower/dressing area of the spa is complimentary for hotel guests. The staff was pleasant and helpful, and happily took care of some of our special needs. We absolutely recommend this hotel for anyone traveling for leisure in Monterey!”

Oct 14, 2009 by David from Daytona Beach,FL
Overall Rating: 9

• Room was excellent.
• Location was far from downtown for leisure travel and non-golfers, no in room coffee.

“The hotel is what you expect from an upscale hotel! The decor, bedding, and bathroom were excellent. The campus is huge and would be good for golfers or business travelers. While we enjoyed our stay, we would have liked to be closer to downtown to be able to walk around more.”

Oct 6, 2009 by Lisa from Houston,TX
Overall Rating: 7

• Helpful staff.
• No
  AC in the rooms.

“The hotel had a nice lobby with live music on the weekends, and a coffee bar in the am with pastries. The continental breakfast was pricey as was coffee and pasties. Continental breakfast was 20 dollars, limited but good. Staff was very helpful and friendly and they went out of their way to be helpful. Public space out back was nice, fire in the evening, fireplace in lobby. Did not care much for the furniture-style of the Asian inspired rooms, but they were clean, no AC, made it a very stuffy room. Joe on duty was great, a wonderful staff member.”

Oct 5, 2009 by Shelley from San Mateo,CA
Overall Rating: 7

• The room was very nice and the maids were very helpful.
• We had a power outage that night. A little strange, half of Monterey was out. They took off the resort tax for the ;inconvenience.

“Its a very nice hotel, just a little close to the freeway. I asked for a quiet room and the second room they gave us was much better than the first one. Very quiet.”

Oct 5, 2009 by Chris from Torrance,CA
Overall Rating: 10

• Hotel was upscale but not ostentatious and reflected the Northern Cal surroundings.
• No complaints.

“Awesome location for getting around and right next to golf course. Enjoyed the walking around the hotel grounds. Rooms were recently remodeled as well as the rest of the hotel. Nice.”

Oct 1, 2009 by Wesley from Goleta,CA
Overall Rating: 9

• The hotel was great. Everything was very clean and the room was very comfortable and large.
• The pool was crowded and over run with children.

“Great hotel. Leave the kids at home and enjoy a romantic get away!”

Sep 15, 2009 by Cheryl from Oakland,CA
Overall Rating: 10

• The overall setting.

“Excellent location and atmosphere.”

Sep 5, 2009 by Lisa from Templeton,CA
Overall Rating: 9

• Spread out; good location; concierge and staff helpful.
• Too many kids ; didn't realize it was family oriented too.

“Clean, well located;,many choices in hotel rooms based on.”

Sep 5, 2009 by Ron from Princeton Junction,NJ
Overall Rating: 7

• Ability to print airline boarding pass in the lobby.
• No air conditioning. Although normal for the area, an upscale hotel should have a/c.

“A very large resort, able to accommodate multiple affairs. Felt very impersonal, checked in using a self serve kiosk. Had to track down someone for directions to room.”

Sep 3, 2009 by dave from Austin,TX
Overall Rating: 8

• Beautiful grounds, easy access to highway, friendly staff, free parking.
• Street side rooms can hear vehicles.

“This is a great hotel with convenient access to everything. Didn't have AC which can be difficult if you hit a hot spell and have to open windows. This can contribute to road noise if you have a street side room. Public carpets need a cleaning if not replacement altogether, and the only working soda machine was on the other side of the property. Staff is incredibly helpful and pleasant. Able to buy aquarium tics at desk and tried to land some free ones for us, to no avail, however. Also tried to get late dinner at 9:15pm but were told they couldn't accommodate as closing early. They are supposed to be open till 10pm. It was a Sunday night so I suppose they wanted to close early despite others in the restaurant still eating. No big deal if you are flexible. We didn't have kids but is family friendly, as well as great place for a couples (us). Would stay again for the right price.”

Sep 2, 2009 by Shane from Woodland,CA
Overall Rating: 6

• Nice appearance and surroundings.
• Housekeeping was not to great. They didn't clean the rooms very thoroughly.

“Overall a nice hotel. I would stay again.”

Aug 12, 2009 by Christine from Sonora,CA
Overall Rating: 10

“We were very pleased with the hotel and enjoyed our stay there. I would love to stay there again.”

Aug 11, 2009 by Terry from Antioch,CA
Overall Rating: 3

• The shower was interesting.
• The carpets were filthy. Ice maker did not work.

“We were celebrating our anniversary. We were given a room at the complete far end of the property of the hotel with 2 double beds. They were not even queen size beds. Saw many balconies around the property. We had no balcony and a view of some cars in a back parking lot.”

Aug 11, 2009 by Pam from Visalia,CA
Overall Rating: 8

• Room clean and comfortable. Staff very helpful. great location.
• No complaint.

“Hotel is in a great location just off freeway. Hotel room was clean and comfortable. The staff was very courteous and helpful.”

Aug 1, 2009 by Mel from Fresno,CA
Overall Rating: 6

• Very thin walls, fridge broken in room and leaked all over floor, and the
  TV was broken.

“If we had a room that was not next to a room full of rude partiers, a broken TV, a broken fridge that leaked all over the carpet, it would have been a wonderful trip.”

Aug 1, 2009 by Diane from Belvidere,IL
Overall Rating: 7

• The decor and spaciousnes was superior.
• These room are not sound proof at all, we could hear everything in rooms near us!

“The spa was so nice and the people working there. Everything was so up to date and clean. The pool was a ackward shape with no graphics making it hard to swim laps. Rooms need some sort of sound proofing, neighbors kepted us awake.”

Jul 31, 2009 by John from Hillsborough,CA
Overall Rating: 8

• It met all my expectations.
• None

“Very nice hotel for the price that I paid.”

Jul 28, 2009 by Marlynn from Fresno,CA
Overall Rating: 9

• Location and quality.

“We love staying here. It is so comfortable.”

Jul 28, 2009 by Anne from Menlo Park,CA
Overall Rating: 6

• Easy in and out.
• Rooms were too hot and stuffy.

“Reasonably convenient for business and all the basics - comfortable and clean. Friendly staff.”

Jul 21, 2009 by Barbara from Stockton,CA
Overall Rating: 7

• Parking was scarce at night; housekeeping didn't read the note.

“Everything was fine about this hotel, the room was nice, the view was beautiful. Parking was very hard to find at night. What was most disturbing was on the 2nd night of our 3 night stay, we found old food in the mini refrigerator, and it was starting to smell. I called to the front desk, I left a note for housekeeping (they obviously received it, because the tip was gone). I had to call again, and I was told someone would come up immediately. We waited, and finally called again, saying we were leaving for dinner. It was taken care of by the time we returned, and had I not said anything at checkout, no one would have known. Nothing was noted in my reservation.”

Jul 18, 2009 by Kathleen from Merced,CA
Overall Rating: 10

• Very family orientated.
• The dogs that were barking.

“My family and I will like to come back and stay again.”

Jul 15, 2009 by Stephen from West Hartford,CT
Overall Rating: 7

• Lady
  in the dining room was so nice and so helpful. She made our stay.
• Rugs in hallways outside room looked dirty.

“Picturesque location on a golf course. Spacious room. Staff friendly although we arrived at 7 (check in time is 4 or 3) and rooms were not cleaned. This was not good. Did not appreciate that guests have to pay to play tennis on premises of hotel.”

Jul 15, 2009 by Meghan from Carmichael,CA
Overall Rating: 9

• Very convenient and well kept.

“The hotel was very nice. The staff was friendly and helpful and the rooms were very comfortable.”

Jul 13, 2009 by Tracy from Fresno,CA
Overall Rating: 8

• The room was super clean.
• Hotel staff was not friendly. No smores either.

“The hotel was super clean and somewhat convenient location. The room was very quiet even though we were right off the freeway. The are several choices on where to dine. The pool and spa were nice. The fire pit area was awesome.”

Jul 10, 2009 by Laura from Visalia,CA
Overall Rating: 7

• Nice lobby, comfortable rooms.
• A regular cup of coffee or OJ in the morning is $4.50!

“There is no AC, which is OK except if you have a sliding glass window that opens to the parking lot. It does not allow for enough air flow. Nice pool area, relaxing site and lobby. We had a wonderful breakfast in the morning, but the prices were way too high.”

Jul 6, 2009 by Mary from Petaluma,CA
Overall Rating: 10

• The hotel employees were extremely helpful and exceeded our expectations.
• The carpets in the hallways, and rooms needed to be cleaned (shampooed) or replaced.

“The employees made our stay memorable. We were upgraded to a suite (from a king room) at no extra cost! Unbelievable.”

Jul 5, 2009 by Meredith from Diamond Springs,CA
Overall Rating: 10

“During our stay at the Hyatt Regency, Monterey, my husband had a medical crisis and subsequent emergency surgery. The hotel staff could not have been more accommodating, putting us in a room close to the lobby and restaurants, and telling us to contact the front desk 24 hours a day if there was anything at all we needed. Wonderful, friendly staff and it turned out to be a wonderful stay! We couldn't be happier.”

Jul 4, 2009 by Brent from Peyton,CO
Overall Rating: 7

• New. Tile bathroom. Huge TV.
• Shouldn't have to pay for internet. Highway 1 road noise was an issue.

“Having to pay for internet in addition to a $15/day resort fee really bugs me. Highway noise was a problem. The room was excellent.”

Jun 30, 2009 by Leah from Chico,CA
Overall Rating: 5

• Beautiful grounds. Excellent location for visiting Monterey & Carmel area.
• Crowded parking. Room was not as clean as we would have expected from a Hyatt.

“Our room was spacious. Beds had to be remade because they were dirty (i.e. hairs, etc. found inside the sheets!) Hairs also found on bathroom sink. Once beds were remade with clean linens, we found them to be quite comfortable. There is no AC in this hotel but ceiling fans are in the rooms and it's cool enough in this area to have the window open. AC wasn't really necessary. The grounds are beautiful but the building layout was a bit confusing at first. We stayed in Building 12, but you have to use the elevator in Building 14 to access upper levels of Building 12, 14 & 15. TV remote didn't work to turn on/off the TV. Internet access is available, but there is a charge for it. We were a little disappointed since we expected more from a Hyatt.”

Jun 15, 2009 by Christy from Redwood Valley,CA
Overall Rating: 6

• The work out gym was excellent.
• Staff not family friendly.

“Nice place to stay. Very spread out. Had to drive to get to the different amenities. The bathrooms are newly remodeled but super cramped for space.”

May 31, 2009 by Craig from Paducah,KY
Overall Rating: 6

• The rooms very
  clean and the bathroom was large.
• The hotel business center was a joke (see above) and the pool/hot tub closed very early. We got in a little late and were unable to do anything.

“The hotel is clean and the rooms have been renovated. Its not four star quality but is a solid 3 or 3 1/2. Although located on a golf course the hotel is about 10 minutes from other restaurants and the setup is more like like a motel than a hotel. On a positive note, parking was free. I would not stay at this hotel again.”

May 29, 2009 by Karthik from San Jose,CA
Overall Rating: 7

• Nice location and ambiance.
• Poor service with towels and toiletries.

“Great location, close to aquarium, and easy access to freeway. Unbelievable price on priceline. Room did not have enough towels and toiletries and upon asking took too much time to send them to room. Overall it was a great stay at the price I have paid on Priceline.”

May 28, 2009 by Maya and Ryan from Maricopa,AZ
Overall Rating: 6

• Good location and staff very friendly and polite.
• Many things broken, bad parking situation.

“I would give this hotel an overall 6 based upon problems with broken items on property and in hotel room, no assigned parking, and when we got the bill we were being charged a $15 per day resort fee for use of amenities which was then taxed at 10%. Room service also got our order wrong for breakfast on our wedding day, which caused us to be 45 minutes late for our own ceremony due to waiting for the correct food and having to delay hair, make-up, etc because of it. Room itself was very clean and housekeeping was friendly and efficient.”

May 24, 2009 by Sal from Ripon,CA
Overall Rating: 7

• The grounds were very pretty.
• Additional fees imposed.

“Nice spa-like hotel, however the roads into the hotel were difficult to determine on a map.”

May 6, 2009 by Amiee from Manteca,CA
Overall Rating: 10

• The amazing scenery. I loved the golf course and the pool was amazing.
• That they don't have room service 24/7.

“This hotel is so beautiful and amazing. Me and my boyfriend loved it! We went to both bars and we wandered the golf course. It was all such an amazing experience. By far the best part of our trip was the hotel experience.”

May 1, 2009 by Eben from Hollister,CA
Overall Rating: 9

• Location.
• Thin walls.

“Very nice. Could hear my neighbors doing normal tasks at three in the morning. No matches for fireplace. But over all a nice hotel/resort. Staff was great.”

May 1, 2009 by Ryan from Houston,TX
Overall Rating: 9

• Free parking, very modern room.
• Spread out complex of three story compounds. A pain to get upstairs to your room.

“Very nice Hyatt resort complex spread out bordering the Del Monte golf course. Clean modern rooms. Heated pool and hot tub. Good service. A very positive experience.”

Apr 30, 2009 by Jeffrey from Granite Bay,CA
Overall Rating: 10

• New, clean, well decorated.
• $15 resort fee, refrigerator humming noise, prom dance crowd a little loud.

“Hotel exceeded my expectations in terms of quality and value. Comfortable, new decorations and furniture, beautiful bathroom, and generally quiet, except for a brief period when a high school prom crowd made some noise. Also, we had to unplug the refrigerator because it made a loud humming noise.”

Apr 29, 2009 by Joyce from Sunnyvale,CA
Overall Rating: 9

• Spacious shower place instead of small bath tub. New and modern designed furniture with flat screen TV. Great golf course view.
• Not enough water pressure for shower, especially with the giant shower head. Resort fee of $16/night is steep.

“- Nice and friendly staff. - New and modern lobby design. - New and modern furniture with flat screen TV. - Comfortable mattress and bedding. The 2-bed room has double beds instead of queen-sized beds, little small for 2 people to share. - Room is clean and spacious. - Spacious shower with big shower head. Not enough water pressure though. - Parking is close to the room.”

Apr 23, 2009 by Juan from Pinole,CA
Overall Rating: 9

• Very modern.
• Parking is a problem.

“I enjoyed the hotel amenities and service but was very disappointed with the parking situation. My wife and I went out to dinner, and when we returned, spent a good 20 minutes trying to find a parking spot. When we did, it was a long walk back to our building. I would never expect this at a Hyatt Hotel!”

Apr 22, 2009 by Andrew from Daly City,CA
Overall Rating: 10

• Parking can be dificult at times.

“A great hotel in a great area.”

Apr 20, 2009 by Jakob from Saratoga,CA
Overall Rating: 7

• Spacious and clean.
• Bathroom design badly, beds too small.

“The room is spacious and clean. However the bathroom was not designed for families. The pool was clean and nice. The swirl pool was cold though.”

Apr 17, 2009 by Rlobert from Pleasant Hill,CA
Overall Rating: 10

• Excellent staff, modern room, restaurant were great and a great view of golf course.

“Excellent and very comfortable beds.”

Apr 15, 2009 by David from Fremont,CA
Overall Rating: 4

• There were tick or flea.

“I think there were ticks or fleas in the room that I stayed. We felt itch during the stay inside the hotel and I can see rashes on our body like insect bite.”

Apr 14, 2009 by Amy from Fresno,CA
Overall Rating: 9

• The facilities were clean and comfortable.
• There were some delays in providing needed items.

“The hotel is newly remodeled and beautiful. The rooms are simple and clean, the outdoor heated pool was great for the kids and the food at Knuckles was great!”

Apr 13, 2009 by Gary from Clovis,CA
Overall Rating: 0

• Hotel staff was excellent.
• Did no like that the hotel tacked on addition $30 resort fee.

“Hotel location is excellent in terms of proximity to golf, dining, and Monterey area attractions. The rooms have been remodeled and are very clean and the gym was top notch. The staff was very friendly and helpful, and we were upgraded to a suite because they were out of rooms with two beds. They had two roll away beds for our children delivered before we even got to our room. The service was top notch.”

Apr 12, 2009 by John from Alta Loma,CA
Overall Rating: 8

• Price, location and general overall quality.
• Nothing.

“Very good experience. Have stayed at this hotel a number of times and will continue to do so.”

Apr 10, 2009 by from Davis,CA
Overall Rating: 8

• Hotel's remodel was nicely done. We loved the outdoor fire pit. Parking was easy.
• The hallways smelled. We were surprised there weren't any locks on the doors into each building. We could hear upstairs guests walking.

“Great hotel for Monterey.”