User Reviews for Millennium Biltmore Hotel

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Sep 10, 2009 by Lawrence from Daly City,CA
Overall Rating: 8

• Bed was very plush and comfortable. Strong AC in room.
• Bathrooms are a bit outdated, elevators took forever, slight old musty scent in the hotel overall.

“Old world historical charm in a hotel that has been modernized but still has the slight old musty scent of old historic hotels. Concrete walls make for very quiet rooms and floors though. They should update their toilets but otherwise, the bathroom was fine. Their gym is definitely older but gets the job done. The pool and jacuzzi are older too, indoor and underground. Valet parking is expensive, but quick with unlimited in/outs. I wasn't thrilled when I first got this hotel, but after staying there 3 days, I realized it's a solid hotel experience, just a bit older.”

May 8, 2009 by Jamie from Sebastopol,CA
Overall Rating: 9

• Its old.

“Cool hotel.”

Feb 3, 2009 by Craig from Rio Linda,CA
Overall Rating: 9

• The overall atmosphere.
• The additional fee for parking.

“The room was nice and the beds were comfortable. The downside was parking which a fee of $40.00 was charged for mandatory valet service.”

Oct 20, 2008 by Peg
Overall Rating: 10

• Gorgeous hotel and
  beautiful room.
• Restaurant was a bit pricy.

“Loved the hotel! Beautiful common spaces, felt like we were in Europe. Staff was friendly and welcoming. Room was large and beautifully furnished.”

Oct 20, 2008 by Marc
Overall Rating: 10

• This hotel is beautiful! The history of it was also impressive.
• The bathroom was small.

“This hotel was beautiful! The location was perfect and the history of the hotel was impressive.”

Sep 8, 2008 by Diana from Bonita, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful entry.
• The facilities are very old.

“It's a beautiful hotel with an old time charm. Staff and facilities are well kept, bed is so luxurious. The only thing I did not like is that the hallways and hotel rooms are old and musty.”

Aug 31, 2008 by Jon from Castro Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great. A classic.
• Valet parking was pricey.

“Wonderful classic hotel with lots of Hollywood history.”

Aug 25, 2008 by Lynn from San Diego, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Centrally located to downtown LA and USC.
• The rooms are small though comfortable, poor car valet service, pricy too.

“Four star lobby, 3 star rooms.”

Aug 21, 2008 by Jun G. from Bethesda, MD
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[8]

• Old fashioned hotel.
• Valet parking fee is expensive.

“Valet parking fee is expensive, $ 40 a night.”

Aug 21, 2008 by Work traveller from Australia
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[8]

• Architecture.
• The rudest staff I've ever encountered.

“I was looking forward to staying at the Biltmore recently, which was my last stop on a month-long work trip around America. I now realize that I could have just seen the impressive architecture and lobby while walking through, rather than having to go through the ordeal of staying there. The front desk staff was phenomenally rude and unhelpful; the rooms were dark and uninviting; and the bathrooms were tiny and unusable. The Downtown area needs to be supported and re-invigorated, but you should definitely stay elsewhere.”

Aug 15, 2008 by Patricia from Rio Rancho, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Historic, beautiful, product of a by gone era. Bed was wonderful!
• Restaurant was very expensive so we didn't eat there.

“This beautiful hotel was built in 1923 when money was spent to make all the public rooms ornate and lovely. It has been well-maintained and it was a pleasure to stay there.”

Aug 15, 2008 by Elyse from Los Angeles, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[2] • Location:[7]

• There was nothing I liked about this hotel. I'd be disappointed if I ever had to stay at this hotel again.
• The staff was very rude, the shower in our room didn't work.

“The all around staff was very rude and unhelpful. I thought it might be due to the fact that my check in time was 3 am yet I found the morning staff to be just as unhelpful. Very disappointed in this hotel.”

Aug 12, 2008 by Jeongha from Duluth, GA
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[10]

• Food and service were very good.
• Room was not clean and sink was stuck and even hair was there. Dirty!

“Other than cleanness, it was overall good.”

Aug 10, 2008 by Dan from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Upgraded me to a large room on an upper floor.
• Parking fee no other options in the area.

“Very good for business traveler in the downtown LA area.”

Aug 7, 2008 by Michelle from Wildomar, CA
Overall Rating: 1
Cleanliness:[3] • Location:[1]

• Nothing, location horrible, pretentious, room horrible.
• Nothing.

“Check in took 45 minutes, ridiculous, room we were given was horrifying, a box with a view of a roof. We tried to walk around the neighborhood, got approached by 3 different drug dealers, no open restaurants, a dead homeless person. We went and checked out, suffered the monetary loss and went home.”

Aug 7, 2008 by Dave from Littleton, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The breakfast wait staff was fantastic and the hotel has charm.
• There was nothing I did not like.

“Great location, easy access off the interstate, and the whole experience was great!”

Aug 5, 2008 by Lauren from Toronto, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[8]

• Very clean, excellent location.
• The valet parking scratched the side of our car, did not compensate for damages!

“Hi Millennium Biltmore hotel in downtown Los Angeles is an excellent place to stay for business or leisure travelers. Located in the heart of downtown LA. Staff was very friendly and the hotel was clean and organized. Lobby area was beautiful and rooms were adequate. Only bad thing was the valet parking person scratched the side of the car we were driving. Hotel filled out insurance claim, however it ha been 2 weeks and still have not heard anything back. We would stay there again, however we would use the self parking option next time!”

Jul 29, 2008 by Martin from Frisco, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• It's a classy and beautiful place.
• Parking is too expensive and there were not any trash cans in lobby.

“The Biltmore is a grand hotel that has been lovingly taken care of by the Millennium Group. The only odd thing about the room I was in, there was not any artwork on any of the walls! The room size was good and the king bed was fantastic! I regret not spending more time in bed!”

Jul 26, 2008 by Court from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Interior design, lighting, furnishings, top notch staff.
• Nothing.

“A Hollywood classic completely redefined. Modern interiors, sumptuous pool.”

Jul 21, 2008 by Prapat from Houston, CA
Overall Rating: 1
Staff:[1] •

• Nothing.
• Even after all their mistakes they didn't offer any comps to make up for their lack of service.

“I would only recommend this hotel to somebody I held a deep grudge against. Checked in and the 1st room had dirty towels, an unflushed (with debris) toilet and someone had laid on the bed. Room #2 featured a dirty towel and the bed had been moved (by the previous tenant?) to a location under the window and thus had no side tables or lamps. Room #3 seemed okay, until we tried the remote for the TV--didn't work. Each time we dealt with the staff we were treated with about as much respect as a Muslim at a Republican convention meeting. Their pious, sorry, seemed rehearsed. When we returned to the hotel Saturday night there were no towels--obviously they didn't want to miss another opportunity to provide poor service. I've never had such a run of bad service from one hotel--and all with nary an offer of a free breakfast or amenity to make up for their inept operation.”

Jul 10, 2008 by Kathy from Redondo Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The history that is associated with the hotel.
• Restaurants close for various periods of time.

“I was working an event at the Convention Center. I live approx. 20 miles away but chose to stay in a hotel due to the amount of hours I was working. The hotel far exceeded my expectations; it is a beautiful hotel with lots of history. The pool is absolutely beautiful.”

Jul 10, 2008 by Virginia from Sun City, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• All was most delightful.

“It was just what we needed and at the time we needed. It was great.”

Jun 30, 2008 by Kimmie from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very elegant!
• Parking was expensive.

“Very beautiful hotel. Felt like we made out considering the price. Only downfall was the $40 per night for parking. Luckily there was a cheaper parking lot right across the street.”

Jun 9, 2008 by Andy from Poway, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• It was very old world elegant.
• NA.

“NA.”

May 28, 2008 by Jeff from Costa Mesa, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The food and the service.
• TV could have been nicer.

“Room service was awesome. Rooms could be updated. Location in center of Downtown is great. Staff is very helpful.”

May 20, 2008 by Hugo from San Francisco, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[6]

• Amazing lobby and public spaces!
• Surrounding area interesting but very few dining choices.

“The grandness of the Biltmore's lobby and public areas are by far the biggest attractions of this hotel. The service is very good. Our room was big, clean, comfortable and reasonably priced. The main drawback of the hotel is that there are very few alternative places to eat within walking distance. Downtown LA is very dynamic and interesting, but it's a good idea not to walk around there after sundown.”

Apr 28, 2008 by Guillermmina A. from Revere, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• I liked the common areas and the swimming pool.
• I did not like the location.

“The hotel is beautiful itself, but the rooms should need more personality and comfort.”

Apr 3, 2008 by Andrew from New Rochelle, NY
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[6]

“The Millennium Biltmore L.A. is a dump and the front desk staff is as pretentious and fake as the city itself. Rather than an attitude of "my pleasure to assist you" the attitude was "come back tomorrow and talk to someone else. In addition, for a Friday and Saturday night stay, there is NO place to eat after 10 PM within walking distance except for a 24 hr fast food joint. And the staff at this hotel had no idea where to recommend people go eat.”

Mar 28, 2008 by Bari from Mesa, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was fun to see Robert Downey Jr. filming a movie in the lobby.
• Being from out-of-town, it was difficult to locate and even harder to find the guest entrance.

“Sorry, we only came in for one night to see "Wicked" at the Hollywood Pantages Theater. The staff was very helpful and considerate of my handicapped mother, and assisted with transporting her wheel chair in freight elevator.”

Mar 19, 2008 by Judy from Piedmont, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• This historic hotel with detailed features throughout were beautiful to view.
• Upon first entering, the room had a strange smell, which had to be attended by the housekeeping staff.

“The bell captain was very helpful and courteous. He immediately called the front desk to check. If another room was available, and he called housekeeping to remedy the lingering smell in the room. Thank you.”

Mar 19, 2008 by Mary J. from Bremerton, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• First of all, it's a beautiful hotel, very friendly staff, and a great location.
• I cannot think of one thing.

“This hotel was a great place to stay and recommend it highly. We could not have been more pleased. We were impressed with all of the staff, but found the concierge most helpful with her great suggestions on places to visit and more importantly, how to get there.”

Mar 17, 2008 by Barry from Simsbury, CT
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[6]

• Nice appearance of lobies etc.
• Very noisy for street traffic.

“Nice hotel but difficult to sleep due to road traffic.”

Mar 13, 2008 by Liqiong from Stafford, TX
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[8]

• Convenient.
• Bath sink flows water too slow.

“We lost GPS in our room.”

Mar 13, 2008 by Nina from Columbia, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[4]

• Beautiful. So much to see.
• The parking. $40 a day.

“Everybody is full of smiles. I have nothing to complain about as far as the people there. The only thing I have to say is the parking was so expensive! Come on. $40 per day.”

1 of 1 people found this review helpful.

Mar 12, 2008 by Cliff from Highland, UT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great look at the old Decor from the 1920/30s.
• Cost of parking which relates to all of Los Angeles.

“Plan on staying there in the future.”

Mar 12, 2008 by Laura from Cloverdale, CA
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[9]

• The entry and public spaces are gorgeous.
• No adjoining rooms, hair in the shower.

“The public spaces are stunning. The rooms are older but comfortable. Stayed during a business trip - brought Mom and daughter along. They loved the pool and Italian restaurant. The Japanese restaurant got thumbs down for portion and prices. Good parking behind hotel ($14/night), easy access to freeway.”

Mar 11, 2008 by W from New York, NY
Overall Rating: 9
Cleanliness:[6] • Staff:[9] • Location:[10]

• The location was excellent, staff was very helpful and friendly, and Lobby and overall decor was very impressive.
• The rooms are not very clean, e.g. bathtub could use a good scrub the rugs were dusty (had to sneeze a lot).

“Overall I am very pleased with the hotel and the location. I'd recommend the hotel.”

Mar 11, 2008 by Stephen from Logansport, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The common areas of the hotel are beautiful.
• Everything costs extra.

“I was very pleased with the hotel overall. The staff seemed very friendly and helpful. The lobby was really cool and everything seemed clean. They make you pay $40 per night to park at the hotel (although it is valet parking which is nice).The bathroom was very small and cramped. The layout of the bathroom was awkward too. This seems like a small issue to me though as I would never pick a hotel room based on the size of the bathroom. The bed was comfortable, and everything in the room seemed to be nice and clean.”

Mar 11, 2008 by Katherine from Weston, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was awesome, extremely fast check in during a very busy time.
• The room set up closet door and bathroom door.

“This hotel staff was first rate super fast and courteous helpful staff! The historic value of the hotel was also very interesting having been built in the 20's and the venue for the academy awards/Oscars. It was cool just walking around and looking at the pictures. It has been kept up exquisitely.”

Mar 10, 2008 by Kathleen from Reno, NV
Overall Rating: 0
Cleanliness:[9] • Staff:[2] • Location:[9]

• The restoration of this historic hotel is wonderful.
• After an equipment failure, we were treated beery badly by hotel security and moved to an inferior room.

“We were completely happy with the hotel until the handicap bar in the bath tub came out of the wall bringing tile and wall board with it. The first person I spoke to at the desk that night was beery nice and asked if we needed to move and if so did we want to do it then (10:30 pm) or in the morning. We said in the am and the engineer arrived at the room at 8:00 the next day. He agreed it would take a couple of days to repair the tub and called the desk to have us moved. Our new room was much smaller. The king size bed fit into a niche in the wall that extended at least a third of the length of the bed so that you had to crawl into the bed from the foot. There was no extra room and the bath was half the size of our first. Because I had bruised my shoulder and elbow I filed an accident report with the Security department. The man who took it repeatedly asked why I had waited 12 hours and where my bruises were. I explained that I doubted there would be any lasting problems but that if I didn't improve I would see my physician when I got home and I wanted a record of what happened. He insisted I fill out all the questions on about 12 pages of report even though many of them clearly didn't apply and I did so but when I asked for a copy of the report I only got the pages which actually had my signature on them and those only after three requests. If I had wanted to sue them I would have taken pictures and made a big fuss that night. I didn't expect anything except perhaps a room of equal value and some common courtesy and concern. I didn't receive anything and I have not received a reply to my letter to the manager of the hotel. The parking and bell staff were all friendly and helpful but after the way I was treated by security and the front desk I would not go back.”

Mar 5, 2008 by Liliana from New York, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[5]

• Gorgeous lobby!
• Disappointing rooms. They were like a Motel 6.

“The Lobby and entrance is majestic and beautiful but the rooms are dinky with a Motel 6 kind of feel. The TV is still the old big box with only a handful of channels. There is no wireless internet in the room, only DSL, which is so antiquated. Wireless is in the lobby only. Parking is $40 a day! Insane! Just go here for drinks in the posh lobby and stay somewhere else that has nice rooms.”

Feb 26, 2008 by Denise from Zephyrhills, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Very classy and elegant. The customer service was great.
• Did not like to have to pay for parking. Parking was very expensive.

“Overall experience was very good. I would be reluctant at staying at this hotel the next time around only due to having to pay for expensive parking.”

Feb 13, 2008 by Colleen from La Jolla, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very beautiful hotel, antique style, great location.
• The room they gave us was very small with the bed against one wall hard to get and out.

“Great hotel, the check-in was easy and very fast, the room was on the small side but we didn't pay very much for the room.”

Feb 7, 2008 by Kim from Overland Park, KS
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• The location.
• Room is very dark.

“Over all I had an ok experience.”

Feb 4, 2008 by Martin from Mclean, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing
• Rude staff, unclean, broken thermostat, limited hot water

“Horrible hotel. Rooms were dirty and old- not renovated; thermostat did not work in room: either hot or cold. Hot water was limited and erratic. Had to call engineering four times to fix items. Had items stolen from room (no safe)? Manager did not help at all when reporting stolen items. Staff was rude. Parking is $40 per day. Worst hotel ever.”

1 of 1 people found this review helpful.

Feb 2, 2008 by J.D. from Riverside, CA
Overall Rating: 2
Cleanliness:[9] • Staff:[6] • Location:[5]

• Good choice of places to eat.
• Parking!

“The room was nice and the bed semi comfortable. Upon arrival though, I was told to remove the roof rack from my vehicle. I did so, then they drove my vehicle off to be parked in their apparently very low roofed garage. Then they told me it was $40.00 for parking, for one night! There was no option for self parking by the way. I won't be back there.”

2 of 2 people found this review helpful.

Jan 31, 2008 by Jennifer from Colorado Springs, CO
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[1]

• Nothing.
• Cost of parking, restaurant selection, room, staff.

“Who would guess that downtown LA closes on the weekends? Its a ghost town and w/ a hotel in the heart of downtown, good luck finding food on a Saturday or Sunday and if you ask the staff for help, they'll direct you to "little Mexico" which is a scary place! Do not pay $40/nt valet! Park in Pershing Square, which is literally right across the street, for $14/nt (only downside is no in/out privileges). If all else fails, there's a Dominos Pizza in the same block as hotel. Also, hotel lobby "bar" = $30 for 2 whiskey cokes. We feel that we could of spent 3 days of our vacation elsewhere, had we have known all that we know now. This "hotel" should bot be a 4-star rated property, 1 star @ best!”

1 of 1 people found this review helpful.

Jan 30, 2008 by Ki S. from Edmonds, WA
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[5]

• Public (lobby) place is good.
• Room is small, not clean, bed is not comfortable.

“Hampton Inn is better than this hotel.”

1 of 1 people found this review helpful.

Jan 30, 2008 by Ian from Yuba City, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Being surrounded by all of the beautiful architecture made you feel as though you were apart of the hotels historical past.
• The staff in the sports bar lounge was rude and inconsiderate. That was the only experience in the hotel that was unpleasant.

“The second we arrive we were greeted by friendly staff, which promptly had us in our upgraded suite. The hotel was gorgeous and the rooms were spacious and relaxing. I only wish they had more options and updated free weights in the gym area, but the cardio section and pool/spa areas were great!”

Jan 30, 2008 by Mike from Indio, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The location to our restaurant and theatre was perfect.
• The cost to park the car overnight - $ 40 is ridiculous.

“I probably would not stay at this hotel because of the parking charge of $40.”