User Reviews for Radisson Hotel at Los Angeles Airport

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Oct 22, 2009 by Dan from Los Angeles,CA
Overall Rating: 10

• Great for short stays.

“Great location, friendly staff and easy navigation of facilities.”

Oct 20, 2009 by Rena from Kapolei,HI
Overall Rating: 9

• The hotel was great. Beds were so comfortable. My husband had one of the best nights sleep he's had in a while.
• Would have liked a mini fridge in the room.

“We arrived late at night and left early the next morning. However, the short time we were there was awesome. Very friendly staff. The bed was so comfortable we didn't want to get up.”

Oct 16, 2009 by Josh from Cedar Rapids,IA
Overall Rating: 10

• Location to airport.
• Not a big fan of sleep number bed.

“Good experience overall.”

Oct 9, 2009 by Jay from Centennial,CO
Overall Rating: 7

“ Generally helpful and receptive to my needs. However, I required a single page printout of a PDF and they wouldn't print one out, instead directed me to the business center which would have cost 6.95 for the single printout. ”

Oct 7, 2009 by Darra from Chicago,IL
Overall Rating: 10

• Staff ready to please and readily helpful. Really good food. Regular trolley to go shopping etc.
• Update hallways. Clean back entrance of cigarettes.

“Very happy. Would stay again . Not isolated due to $3 trolley service. Laundry machines available. Fast houseman and prompt service on all requests. Great pizza.”

Sep 22, 2009 by Michelle from Sacramento,CA
Overall Rating: 2

• Close to airport.
• Didn't get the requested room/bed.

“The rooms the hotel use for Priceline customers were crappy.”

Sep 17, 2009 by George from Bolton Canada,CA
Overall Rating: 6

“When we got to our room the remote for the TV did not work, so we called for maintenance to come and fix it. They arrived promptly but after 3 trips and 4 or 5 remotes they still couldn't fix it. By this time we were on our way out for dinner and when we returned it still hadn't been fixed and now there was no remote in the room so early next morning I had to tell the front desk about this so we wouldn't get charged for a remote. The special sleep number bed they advertised was the most uncomfortable bed I have slept in recently.”

Sep 2, 2009 by Kyu from Knoxville,TN
Overall Rating: 8

• Bed is very comfortable (Sleep Number Bed) to sleep.
• Chairs and one of bed sheets was not clean. A floor lamp was broken.

“The hotel is mostly good for business trip.”

Sep 1, 2009 by Kristi from Huntsville,AL
Overall Rating: 8

• Good location for flying out early the next morning.

“The hotel met our expectations.”

Aug 20, 2009 by Les from Champlin,MN
Overall Rating: 10

• Staff were friendly and very helpful all the time.
• Elevators were again a problem.

“Convenient and beautiful.”

Aug 15, 2009 by Roz from Calgary,Canada
Overall Rating: 10

• Location, friendly helpful staff.

“Excellent hotel, convenient shuttle, staff excellent! Everything was perfect.”

Aug 14, 2009 by Steve from Flushing,NY
Overall Rating: 9

• The staff was always friendly and ready to assist.

“A very well kept, clean hotel with great staff. The restaurant was excellent and the location was perfect for my stay.”

Aug 14, 2009 by John from Tulare,CA
Overall Rating: 2

• I've slept in nicer and cleaner Motel 6's.
• Staff, cleanliness, completely useless in helping handicapped.

“Sent me to two diff. dirty (unmade beds, room service plates,no towels etc.) rooms before finding me a room that had been serviced,refused help for handicapped, room was marked "No Smoking" and reeked of smoke("sorry no other rooms"), rude staff, management could care less about complaints, parking was valet only and not noted as such. I should have just gone to another hotel.”

Aug 12, 2009 by Glenn from Prescott,AZ
Overall Rating: 1

• The bell boy was friendly.
• Many things were not functional.

“This is the worst 3 star experience I have ever had. After a long days drive, I was greeted with poor directions to a parking ramp two blocks away from the hotel. Not only did I have to put up with the inconvenience of parking off site, but I had to pay the full rate for general parking. The parking ramp they said they were building, was not even being worked on for the three days I was there which apparently was a building permit problem they had. In addition, the elevators were not working right, the TV was difficult to turn on, the ice machine was not working right and had created a puddle on the carpet, the air return vents had not been cleaned in the last few years, and the hallways did not appear to be clean. They did deliver a free USA Today paper each day and there was plenty of hot water, but this is not a 3 star hotel.”

Jul 15, 2009 by Jess from Arlington,TX
Overall Rating: 10

• Rooms were clean.
• 10 oz coke cost 3.50.

“It was a great stay for the time I was there.”

Jul 14, 2009 by Brandy from Las Vegas,NV
Overall Rating: 10

• The number beds are like ours at home and the linens great!
• The AC in our room did not work well and took 2 tries to fix.

“Very good, would stay there again as long as AC was working well.”

Jun 24, 2009 by Harold K from Pflugerville,TX
Overall Rating: 2

• Location close to LAX airport.
• Transportation from airport.

“Had to walk from terminal seven both times because the transportation from the airport was full and they would skip the stop at terminal seven.”

May 20, 2009 by Lisa from Fresno,CA
Overall Rating: 7

• The room was clean and very comfortable.
• Front desk staff rude and unaccommodating. Had to wait more than 30 min to check in.

“Nice clean beds and large bath. Common areas are lovely. The staff needs a refresher course on customer service. The line to check in was 4-5 deep and only one desk agent. Checking took way too long.”

May 12, 2009 by Dan from Walnut,CA
Overall Rating: 7

• Great proximity to airport.
• $20 valet parking per night.

“Good solid hotel for the great Priceline price that I paid. Friendly valet people, front desk was also nice. Room was pretty clean and wouldn't hesitate to stay there again in a similar situation.”

May 7, 2009 by Marcus from Hinsdale,NH
Overall Rating: 8

• The room was large, comfortable, and well equipped.
• The shower was a little old and difficult to operate.

“I stayed at the Radisson on a Sunday night before my 7 am flight departing LAX. Check-in was fast and easy, and the elevator took me up to my 9th floor room very quickly and smoothly. The room was spacious, brightly lit, and quite pleasant after a day of travel. I had a king size bed with a fancy form fitting mattress accessory I was too tired to make use of. The windows were large and looked out over an empty construction site of some sort. I found it to be peaceful and a reasonably pleasant view. The bathroom was clean and spacious, though the tub/ shower faucet was a little difficult to operate. The television was a good size and the cable offerings were substantial, though the movies were a little expensive. The cabinet that the TV was in was also a little awkward to work with. All in all it was a very pleasant stay for such a short time!”

May 5, 2009 by from Los Angeles,CA
Overall Rating: 10

• I liked that it was close to the outlet stores and only 10 minutes from Disneyland and right by the freeway.

“I enjoyed my stay. I checked in with no hassle, they gave me a room with an amazing view. The staff was very friendly and the shuttle service was great.”

Apr 20, 2009 by Liz from Stanford,CA
Overall Rating: 5

• Sleep number bed.
• Tv didn't work, no hot water.

“The Radisson LAX is okay, but not great. I've certainly stayed at nicer 3 star hotels. The night I arrived, I tried to take a shower but after waiting for over 5 minutes, the shower did not warm up. The TV would not turn on either. I was exhausted so I just went to sleep. I tried the shower again the next morning and still no hot water. I informed the front desk about the issues and that evening when I returned the hot water was working, although the TV was not.”

Feb 20, 2009 by Adriana from Los Angeles,CA
Overall Rating: 10

• Staff was very friendly and accommodating.
• Parking was inconvenient due to remolding.

“The staff was very professional helpful. Checking in was very quick. We had a wonderful time. I would definitely stay there again.”

Feb 18, 2009 by Carol from Yucca Valley,CA
Overall Rating: 5

• Beautiful hotel.
• Parking was awful and valet parking was full so we had to find public parking and walk.

“I hope to never stay here again. The staff was mostly friendly but we had 2 rooms and they were at complete oposite ends of the hall which was very long. The parking was non existent and the valet was rude and offered no help. We had to go find public parking in a very congested area and walk for blocks back to the hotel late at night after going to a concert.”

Feb 11, 2009 by S.A. from North Hollywood,CA
Overall Rating: 8

• Clean. friendly. convinient.

“Hotel was okay. I would stay there again. The negatives outweighed the positives. No public parking...had to pay $20 for valet. TV's are small and old with a bad picture and very few channels.”

Nov 22, 2008 by Michelle from Dallas
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[8]

• Location.
• I expected more from a Radisson.

“The staff at the front desk are less than friendly and they offered me no resolution to the following issues. (1) The elevators are in serious need of repair - they are noisy and one would not stop on my floor (5th) and I was forced to just get off on the wrong floor and take a different elevator. (2) You cannot use a card to purchase anything less than $10 from the shop and they do not allow room charges (so no bottled water for me!). My room was okay, but (3) there was a broken (leaning) lamp in it and the (4) TV is ancient, has a loud buzz and most channels are fuzzy (looks like local channels only - very few to select from).”

Sep 23, 2008 by Brian
Overall Rating: 9

• Easy access to the airport and dining.

“The Radisson was extremely convenient. Venice Beach, Lake Shore Golf course, and dining were within minutes. The staff was friendly and responsive. I would definitely choose the Radisson again.”

Aug 23, 2008 by Sue from Los Angeles, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Clean lobby, welcoming, efficient, informative, registration staff.
• $20 parking charge - proximity of parking to entrance.

“A good stay for those taking an early flight from LAX or between flights. Hotel offers shuttle from LAX to hotel every 15 minutes, 24 hours a day. Room service was acceptable, staff friendly - but 20% service already tacked to bill so don't add tip unless you want an overpriced experience.”

Aug 18, 2008 by Philip from Chelmsford, MA
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[8]

• None.
• Everyone is too busy to accommodate guest. Poor management.

“The room: Entry light was burned out. Light socket and light bulb on the floor lamp was broken with wire hanging out, plugged in the wall. Wall lamp was not functioning at the time. Internet router has no power cable. One of the air mattress was deflated completely overnight. Parking: construction debris. Narrow space, hard to open doors when parked. Worst of all: Average waiting time for an elevator is 30 minutes and plus, it only stops at 1st floor and top floor restaurant. Have to use stairs from 6th floor to 1st floor, and up to the 6th floor to bring luggages down.”

Aug 13, 2008 by Jason H. from Perth, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenience to transport and great air-conditioning.
• Bed was uncomfortable.

“I've stayed here a few times now and the hotel and surrounds seem to slowly degrading. Having said that I enjoyed the hotel for the price. I didn't get to see the pool and exercise areas to comment on them. The sleep number bed was quite uncomfortable for me and I tried a few different numbers to no avail. Overall I enjoyed my stay there.”

Aug 7, 2008 by Alice from Bakersfield, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Proximity to LAX.
• Had to pay to park.

“We were flying out the next day and wanted to be close to the airport. The best thing was that you didn't know you were at an airport. The windows were double thick and you couldn't hear any planes. Beds were sleep number (we loved them). Room was clean and nice, sufficient for a quick one night stay.”

Aug 6, 2008 by Tami from Temecula, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[8]

• Close to the airport to fly out early the next morning.
• Extremely small room.

“I have now stayed at 3 Radissons over the past 2 years, a few of them newly remodeled.”

Aug 1, 2008 by Bert from Townsend, DE
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[4]

• Price.
• They could not shut off the 24 hour pornography channel. I have kids.

“The entire hotel needs to be dipped in Purell and then power washed. After that, it needs a paint job from top to bottom. They certainly did not care about my concerns. I stayed there for 14 days with my wife and children. They had an adult station (24 hour hard core pornography) that they could not block, even after two complaints. I have stayed at Radisson before. They are usually pretty good. The only way to fix the problems is to tear down the hotel, rebuild it, then fire the entire staff.”

Jul 29, 2008 by Christin from Woodbury, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff was extremely friendly. Room service was quick.
• The room looked a little dingy but it was very clean, just not what I initially expected.

“Was great for a quick overnight to wait for my flight to leave. Not where I would want to stay for an extended visit to LA, but was great for a single traveler. It was in a safe and well patrolled area, close and convenient to LAX, and clean.”

Jul 28, 2008 by Kathhy from Brossard, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• 3 pools, location and mini fridge in room.
• Had to pay parking.

“I have surprises like that.”

Jul 23, 2008 by Jake from Jersey City, NJ
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Good location to LAX.
• Strange smell in room, dumb staff.

“My bathroom had a strange odor, like rotting vegetables. Some of the staff was kind of dumb. They couldn't figure out their computer system. For the price it was fine, but I'd never ever pay retail to stay at this place.”

Jul 23, 2008 by Brent from Mill Creek, WA
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• Front desk staff was extremely well trained & very friendly.
• Windows were extremely dirty!

“Hotel was clean. Rooms were large and comfortable, except for the windows. Rooms were very quiet. We were surprised with it being right next to the airport runway. Very convenient location. Hotel parking was expensive. Overall I was satisfied with what was provided.”

Jul 20, 2008 by Amy from Berea, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[7]

• There was nothing I liked about this hotel or my experience there.
• Our room was in terrible condition. It smelled and had drywall debris in the tub.

“Room was terrible. It smelled musty and the TV did not work. We were told we could not have a different room because none were available. Then we discovered drywall debris in the tub from recent remodeling. We demanded something be done and magically, another room was available. I would NEVER stay at this hotel again.”

Jul 20, 2008 by Stev from Jersey City, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Free internet access, easy location to LAX.
• Close proximity to the runway at LAX.

“Hotel was easy to locate, and a good value for the money. Free internet access has just been added which is great for the business traveler.”

Jul 18, 2008 by Quinn from Montreal, QC CA
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[8]

• Close to airport, bed comfort.
• Water pressure, decor, charge for airport shuttle.

“The hotel was adequate for an overnight transit. I had to call maintenance twice, once for the water pressure (a regulator was removed) and once for the TV reception (was inexplicably fixed). Service to my room was fast and very polite. The hotel staff is very efficient. The decor is rather shabby and outdated compared to others in its class, but the beds certainly are very comfortable and I had a lovely undisturbed nights rest. Despite this, I left with a bad taste in my mouth, as I was hit with a transfer charge for the airport shuttle, which had previously been a courtesy. There was no mention of this prior to check in or at any point during my stay.”

Jul 16, 2008 by Larry from Henderson, NV
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Public areas were very nice.
• The elevators were the worst I have ever seen.

“The elevators were terrible and being on the 9th floor, stairs were not an option and when brought to the front desk's attention. The response was : we are sorry, we are working on it. We spent almost 2 hours waiting for elevators. The carpeting in the room was very dirty.”

Jul 14, 2008 by Sara from San Leandro, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The hotel provides 1 free bottled water. I didn't get from other hotels.
• Parking fee of $13 is too high. They charge you although you're hotel guest.

“The hotel is very near to LAX. Room is big enough for us and 3 big suitcases. The hotel is non-smoking but for the first we got, we could smell the smoke. Called the reception if we could change it and got a new room with no smell. Staff was friendly. The only thing I don't like about this hotel is that they charge parking fee of $13 per day even though you're hotel guest.”

Jul 9, 2008 by Lisa from Kailua, HI
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location - very close to LAX - but not at all noisy.
• Bathroom in poor state of repair; chipped porcelain and mildewed ceiling.

“I had called ahead to ensure that my dog (German shepherd) would be welcome. I was told he would be but when I arrived, I was told otherwise. The clerk agreed to make an exception since he would be there for just a few hours. The staff was very professional in resolving the mix-up at the eleventh hour. The property itself was fine and I enjoyed my stay and the sleep number bed was very comfortable.”

Jun 30, 2008 by Angela from Salinas, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[1]

• Staff were friendly, but overwhelmed.
• It was located in a horrible spot and it was very run down!

“The hotel had installed a water system that controlled the hot water. The system did not work it was either very hot or very cold. The noise from the airport made it unbearable to sleep. The facilities were dirty and in need of maintenance.”

Jun 16, 2008 by Sara from Santa Clara, CA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[10]

• Food was decent.
• Broken elevators, running toilets, next guests had key to room and were trying to enter before we'd even checked out! No receipt at checkout.

“This place had the feel of a formerly nice place that had lost its heart. Even the chandaliers had broken crystals hanging down. The elevators were a mess - several were completely broken, others refused to stop on certain floors. The last straw was when the next guests were trying to come into the room prior to our even checking out. Sadly they didn't speak English so they were quite confused. When we did checkout and complained the desk clerks were also confused because the computer said the room was already clean and ready. There was no receipt available and they don't know where our restaurant charges went to. I'll take back all my complaints if I never get charged.”

Jun 16, 2008 by Dan from Pleasant Grove, UT
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Close to LAX.
• Customer service was poor.

“I have never stayed in a worse hotel in my life. The staff was rude and not willing to help. We had to wake up the Valet twice to get our car and the elevators did not work most of the time.”

Jun 16, 2008 by Allison from Upland, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Airport closeness.
• Staff could have been friendlier.

“Close to lax. Free shuttle. Room was pretty nice.”

Jun 8, 2008 by Melissa from Vancouver, WA
Overall Rating: 0
Cleanliness:[2] • Staff:[7] • Location:[6]

• Beautiful lobby.
• Rooms in horrible shape.

“This Hotel is beautiful in the lobby. The rooms are in need of repair! We had to move twice and meet people on the elevator with the same experience. They never cleaned the bathroom and it had dirty washrags and cups from the people before us.”

1 of 1 people found this review helpful.

May 26, 2008 by Michael from Center Moriches, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Good transportation to center and beach.
• The movie's selector was broken.

“Close to Lax and townie things shops food etc. Use the free trolley service to negotiate the Manhattan beach local.”

May 25, 2008 by Pat from Tamuning, AP
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[5]

• Agent at desk.
• Inconsistency of room service.

“I expected more from Radisson. Pool area not attended to and room service food not consistent.”

1 of 1 people found this review helpful.