User Reviews for Handlery Union Square Hotel

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Jun 30, 2009 by Reed from Providence,UT
Overall Rating: 10

• Great location, friendly staff, more than adequate room.
• Parking is a little pricey.

“The hotel is obviously may years old, but the rooms and public areas have been modernized and are more than adequate. The location is great and I will be bringing my family back for another visit.”

Jan 30, 2009 by Camille from Buffalo,NY
Overall Rating: 6

• Location.
• The walls were paper thin. I couldn't sleep because of voices in room next door.

“Only for business travelers who can sleep through anything.”

Nov 16, 2008 by Cathy from Oakdale,CA
Overall Rating: 6

• Just average, needs updating, painting.

“Nothing exciting about this hotel. Clean enough, but not well decorated and very clean. Parking was expensive. Just ok and I don't want to return.”

Dec 10, 2007 by Booze from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Size of bathroom.

“This was a great hotel with a boutique flavor. The staff was courteous and the location was central to the best San Fran has to offer. I wasn't sure if this was going to be the best choice for a business trip, but it worked out great.”

Dec 5, 2007 by Nanci from Menlo Park, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely convenient to shopping and restaurants.
• There was no elevator to take us to the garage level, so we were forced to use a bellman.

“Great location for sightseeing, shopping, and dining. Our room was sort of small, but that was my only criticism. We didn't spend very much time in our room, so I would definitely stay there again. We used the hotel parking, but we could not get to or from the lot without dragging our luggage up or down stairs. When we left, we were forced to use a bellman.”

Dec 2, 2007 by Marji from El Dorado Hills, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The location was great and the staff was great.
• The parking was very expensive.

“Very nice hotel the staff was very friendly the restaurant food and was very good I will go back again.”

Nov 21, 2007 by Jed from El Dorado, CA
Overall Rating: 3
Cleanliness:[10] • Staff:[10] •

• Nice location.
• Confusing layout.

“It was nice, but the location of our room was strange. We had to go down a lobby, up a few stairs, and then get on an elevator. The layout was bizarre, and we actually had a difficult time trying to get back to the lobby.”

Oct 12, 2007 by Neil from Tampa, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Unhelpful concierge.

“Very nice and spacious room, great location, good value for SF.”

Sep 26, 2007 by Bob from Hobart, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was clean and the staff was very helpful.
• Internet service is not included. We were misinformed of the parking fee.

“Overall I was very satisfied with my stay. The hotel is located close to the square and a comfortable walk to the Moscone Center or Chinatown. There is a daily fee for internet service. Parking is $43/day.”

Sep 12, 2007 by Marjorie from Vista, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• The location is excellent.
• Our window faced other windows in very close proximity so we couldn't leave our blinds open at all.

“The location of this hotel is excellent--right off Union Square. It's a historic hotel so there are definitely some aspects of it that are not modern. That's not necessarily a bad thing but you need to be aware to know what to expect. Our windows were right over all the air conditioning machines so it was noisy. There were windows facing ours in very close proximity so we could not keep our blinds open at all unless we were okay with people seeing us. The room was comfortable but not luxurious.”

Jul 29, 2007 by Jeff from Mount Laurel, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location central to union square shopping, dining and entertainment
• Street noise level high.

“For the money, this hotel was quite adequate. It was clean and the adjoining restaurant was quite good. The location was excellent--right off of union square and all of its activity. While this was great for convenience, it made for somewhat noisy evenings.”

Jul 7, 2007 by Mary from Woodacre, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Staff was friendly and helpful.
• We had to climb stairs with our luggage to get to the elevator.

“It was a good and comfortable place to stay. Not perfect e.g., the telephone did not work in the room. Overall, for San Francisco it was a good value, clean and well kept. The only major negative was that we needed to climb several stairs with our luggage to get to the elevator.”

Jun 12, 2007 by Edgar from Orange, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• It's location to the Bart and to shopping. They checked us in early and held our bags when we checked out so we could shop!
• The carpet was stained bathroom not as clean as I would have like.

“The location of the hotel was great it was easy to get to and the check in process was fast and easy. The hotel felt safe and the staff was nice.”

Jun 10, 2007 by Peeks from Newport Beach, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• The staff was great and helpful, the Daily Grill awesome.
• The floor in my room was filthy with someone's old make-up on the carpet.

“Moderate hotel, with very helpful and friendly service. Location was perfect for being without a car and seeing the sights. The room was kind of noisy, we could hear the family in the room above us running around with their kids at 6:00 AM, and the floor was gross with make-up stains. The upside was it was connected to the Daily Grill so room service and meals were great!”

Apr 23, 2007 by Francie from San Diego, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location and very friendly staff.
• Said they would call me when my room was available but did not offer me the opportunity to upgrade till I returned later.

“I was very happy with the accommodations and the environment. Location great, easily accessible to all of union square.”

Apr 9, 2007 by Terry from Gardnerville, NV
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• Pool was closed, we found out upon arrival.

“Small rooms, quiet and perfect location to union square.”

Apr 5, 2007 by Cecilia from Chowchilla, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• The staff at the hotel was very helpful and very friendly. I loved the location during the day.
• At night it was hard to sleep because of the noise. The bathroom in our bedroom had hair stuck to the walls and mold around the window.

“I loved the atmosphere of this hotel. The staff were very helpful when we had question and very friendly. Even the house keeping staff was very friendly and always greeted us when we would see them in the hall ways (very sweet of them). The staff in all seemed very happy. I loved the restaurant of the hotel, my breakfast was very good. The only reservation I have about staying there is how load it is at night (to be expected in the city). For a weekend getaway it's hard when we work lots of hours and on the go all the time then spending a weekend with hardly any sleep is not my cup of tea. I think a big improvement for this hotel is if they installed updated windows that would filter out the majority of the noise. But I¿m still open to staying there. Oh and if they would clean the hair of the wall of the bathroom would be nice also. These are just suggestions not complaining at all. We had allotted of fun and enjoyed ourselves and our stay and the handler.”

Mar 29, 2007 by Alexander from Citrus Heights, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[10]

• Convenient all around (shopping, dining and business.
• We need the staff to be more helpful on direction in room¿s location.

“Excellent location to all you want for your great vacation.”

Mar 25, 2007 by Catherine from Los Gatos, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[10]

• It is a great location for the theatre and shopping down by union square.
• It didn't necessarily look like the pictures. The swimming pool was empty. Dining room closes before the theatre gets out.

“I thought the price was fantastic for the theatre area on Geary and for union square and downtown shopping. The rooms were quiet and clean. If going to the theatre you need to eat before you go because their dining room stops serving dinner at 10:15pm. You get a little lost in the hotel (no one to help you) going to the parking garage and you walk by an empty pool-that was not very inviting. Parking was $40/nite which is a real deal for that area of San Francisco.”

Mar 24, 2007 by Roger from Citrus Heights, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Beds are very small and the parking is outrageous.

“Hotel was great! Excellent location right next to the trolley and close to all so attractions. The beds are very small, I had to share a full with my friend and it was horrible, it was the smallest full I¿ve ever experienced. Overall if I were alone or had one guest to share a queen or king size bed with I¿d come back again, great hotel. But traveling as a group or family the hotel was cramped.”

Mar 18, 2007 by Panomsak from Bangkok, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• The best location for leisure.
• Improve their service mind, keep smiling.

“Good in overall.”

Feb 28, 2007 by Mary from Grass Valley, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Friendly stag.
• The amount I paid for parking at the hotel.

“Convenient location. Friendly staff. Clean rooms.”

Feb 25, 2007 by Thao from Eureka, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[10]

• Conveniently located in the heart of Union Square.
• Receptionist was unfriendly and arrogant. The room had stains on the carpet and wall, cigarette burnt bed covers. Not worth it.

“Unwelcoming receptionist was the worse, and small stained room. It also cost $41 to park at the hotel's parking lot, while you can park across the street for 1/2 the price.”

Feb 21, 2007 by Sadija from San Jose, CA
Overall Rating: 3
Cleanliness:[1] • Staff:[4] • Location:[7]

• The staff and the location were good.
• The hotel room was dirty and dusty and the pool was under construction and did not know before we arrived.

“I would recommend the hotel because of it's location but I have stayed at better in the area for less.”

Feb 20, 2007 by Kris from Petaluma, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great location, room decor and amenities.
• Would have been nice to have a bathtub.

“Great value for the location. Room decor and bed linens was 3 stars for sure. Small bathroom meant shower only -- the biggest (and only) drawback.”

Feb 18, 2007 by Eric from Tucson, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, excellent service, nice room decor, good restaurant.
• Terrible view of alley, shabby carpet, awkward layout of Club tower.

“Overall, I had a very positive experience and would stay at this hotel again. The location, a half-block west of Union Square, is fantastic - close to great shopping, dining, theaters, and public transportation. Every staff member I encountered was pleasant and professional. I arrived at 8:30 a.m. expecting to have to store my bags until the 3:00 p.m. check-in time, but the friendly and helpful desk clerk was able to get me checked in early. Check-out was a snap, and the bell captain, was wonderful about storing my bags, letting me have a private spot to quickly unpack, change clothes and shoes, and re-pack, and then getting me a cab when I was ready to leave for the airport. Room service was prompt and courteous, and the food (both the dinner served in my room and the lunch eaten at the Daily Grill itself) was good, with more than generous portions. The newer Club tower is rather difficult to reach from the main part of the hotel, involving several flights of stairs of varying heights and a walk across the pool courtyard (I should have taken the desk clerk up on her offer of having a bellman take my luggage when I checked in), but I understand that the Club rooms are more spacious than in the older part of the hotel. My room was handsomely decorated and the bed was comfortable but the carpet was shabby (worn and torn in spots) and spotted. Apart from the carpet, my room was in good condition. The view was really ugly, looking onto another building's back side across a dingy alley. The noise level was high, but it didn't prevent me from sleeping. Despite the flaws, I would recommend this hotel.”

Nov 29, 2006 by Hyerim
Overall Rating: 9

• Location was so great.
• When
  I used restroom, it was not computable.

“Very clean and so quite place. I enjoyed.”

Nov 13, 2006 by Dawn from Stockton, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[7] • Location:[9]

• This hotel felt like home. I felt very safe.
• N/a

“Handler - was very is to fine in SF. Short walk to all local shops in Union Square. Will stay again. ”

May 13, 2006 by Margaret from Riverside, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was comfortable and air conditioned.
• It was not the original hotel, it was a building out back, slightly deceiving.

“We had to use the back entrance for convenience so we missed the lovely lobby and any staff. But our room was comfortable and we loved having an air conditioner and balcony, except it faced the back of the buildings next door and they were dirty and unappealing. So we closed our privacy curtains, still allowing in sunshine and enjoyed the room. I would stay here again but ask for a room facing the street not the pool area. Because we were roomed in a different building from the original hotel we did not enjoy the quaint old hotel feel. But the location to union square couldn't be better.”

May 3, 2006 by John from Stockton, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Covers parking; great bar-restaurant; location.
• Some rooms are dated; walk from garage can be tough.

“Location is top; I wish the transit from garage to lobby was better arranged for oldsters, it is a challenge. I'd stay there again.”

Apr 12, 2006 by Gene from White Plains, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Room decor, layout, balcony.
• Charge for hi speed Internet.

“Well located, clean, attractive pool and rooms.”

Mar 19, 2006 by Phyllis from Dallas
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Comfortable beds!
• Staff was not overly friendly.

“Overall, I enjoyed this hotel very much. The price was right and the room was very comfortable. I expected a larger than average hotel room but it was maybe only slightly larger than a standard double-bed hotel room. The balcony area was nice but too cold to use during my stay. I requested the pool view and had no noise complaints. The proximity to shopping and transportation was awesome. If you stay here, be sure to eat at Lefty O'Doul's next door, great food and decent prices!”

Mar 15, 2006 by Tracy from Medford, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very well priced 3 star hotel, that has a lot of 4 star features. One block from Union Square.
• One way streets and lots of pedestrian traffic make Union Square area a place to park and cab it.

“Great location to theaters and shopping with prices below the range of most hotels of it's caliber. Lots of 4 start amenities, although rated 3 star. Large room (upgraded) and pool, great restaurant. Friendly staff. Parking on site (pay).”

Mar 8, 2006 by Sue from Rhinelander, WI
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[5]

• Large rooms and nice bathroom.
• Did not have reservations when we got there and dingy looking lobby.

“Disappointed with the service at the desk, did not have our reservations, everything seemed a little dingy, though not dirty. Convenient location for Union square area-a little far from convention center.”

Oct 6, 2004 by Alonzo L. from Saint Louis
Overall Rating: 10

“The staff was very friendly and check-in was very fast. The room was comfortable and the location could not have been better for the area I selected. I would recommend the hotel highly to anyone visiting San Francisco.”

2 of 2 people found this review helpful.

Sep 29, 2004 by Ray S. from Palo Alto, CA
Overall Rating: 9

“The hotel is well located and has friendly service. Our stay was too brief to try the dining room and other services.”

2 of 2 people found this review helpful.

Sep 20, 2004 by Elizabeth G. from Lafayette, CA
Overall Rating: 2

“I was gravely disappointed that this hotel could be rated a three star accommodation. The room was very small, stuffy and there was PAINT PEELING on the exterior.”

2 of 2 people found this review helpful.