User Reviews for Radisson Hotel Cross Keys

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Oct 29, 2009 by Eileen from Arlington,VA
Overall Rating: 10

• Loved the adjustable mattress on the bed.
• There is nothing I can complain about.

“This is a beautiful hotel with all the comforts of home and more. The location is excellent, easy to park, and makes one feel pampered.”

Oct 22, 2009 by Jeffrey from Island Park,NY
Overall Rating: 10

• Friendly, comfortable, clean. Exceptionally comfortable bed.
• Pool only for summer use.

“Just excellent.”

Oct 11, 2009 by Darrin from Cleveland Heights,OH
Overall Rating: 6

• The way the hotel was next to shops, spas and other things of interest.
• The windows wouldn't close completely and the food services was poor.

“The hotel was nice but not worth 3 stars. The rooms were cold and no heat unless it's 50 degrees or below (we are from Ohio so we like it warm a bit). We booked 3 rooms for 2 days. We had breakfast and dinner (we were a party of 12) and both times the service was poor. It took over an hour to be served both times and it wasn't many people in the lounge. I don't mind paying the 18% but, you have to give good service. We had to keep asking for more drinks, bread and the cook forgot to cook one of the dishes.”

Sep 24, 2009 by Anthony S. from Wind Gap,PA
Overall Rating: 9

• This hotel was in a very nice part of town.
• There was nothing I didn't like.

“This hotel was clean and the room was very nice. It was definitely worth the price I bid. The wireless internet service was hassle-free and the furnishings in the room were new. I would definitely come back to the Baltimore Radisson again.”

Jun 15, 2009 by Doug from Lake Orion,MI
Overall Rating: 9

• Convenient location, clean and well-maintained.
• Exercise room was poorly ventilated.

“Hotel was generally in excellent condition and conveniently located next to a shopping area.”

Jan 30, 2009 by Aaron from New York,NY
Overall Rating: 9

• Great location.

“This hotel was a great value. Very clean and comfortable room w/ a very convenient location.”

Aug 5, 2008 by Sophia from Philadelphia, PA
Overall Rating: 0
Cleanliness:[8] • Staff:[10] • Location:[7]

• The staff was extremely professional in taking care of a major issue I had with cleanliness of the cups/glasses in the room. Very comfortable.
• I could not hook up my lap top to the internet despite hotel help. Bad desk chair. Cups in room were capped without being washed.

“After 12-hour training sessions, it felt great to come to a clean comfortable room with a dial-your-firmness-preference bed. Great Staff. Nicely presented good basic food -- loved the prime rib. Wish I had time to enjoy the lovely pool.”

Jul 8, 2008 by Steve from York, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• Unique retreat atmosphere convenient to city.
• Slightly worn and dated in public spaces, garage, elevators.

“Convenient to Baltimore but away from city enough to relax. Has the feel of a mountain retreat. Small upscale outdoor shopping mall attached. Has been updated recently but still shows a little wear and lack of maintenance. Lovely hotel to stay at.”

Apr 23, 2008 by Elizabeth from Olney, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The residential location close to my kids. This is the third time I've stayed there.
• The elevators.

“Nice friendly hotel located in a woodsy, outdoor shopping plaza with upscale shops. Rooms are simply, but nicely appointed. 4th floor rooms have cathedral ceilings and sleep number beds. Indoor garage parking is included at no additional cost. Outdoor pool is lovely. Menu looks good!”

Apr 22, 2008 by Jeanne from Binghamton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The way the room was presented-beautiful.
• Noise of other guest.

“The staff were fantastic, the entrance was very nice and the room was more than I expected. Location was super with easy on and off highway, yet far enough away for peace and quiet. Would and will stay there again.”

Apr 1, 2008 by Meredith from New Hartford, CT
Overall Rating: 1
Cleanliness:[3] • Staff:[2] • Location:[1]

• Decent stores in the same location.
• Horrible! Older, worn, poorly kept.

“It was terrible. Really let us down.”

Mar 12, 2008 by Jose from Panama City Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The comfort of the bed.
• No continental breakfast.

“The hotel met my expectations. In my next purchase I'm planning to upgrade to a 4 Star.”

Feb 28, 2008 by Patty from Bridgewater, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is very clean and accommodating. Very convenient to the necessary locations.
• I think they just need to update the bathrooms, such as the shower curtains and bathtub area being very confined.

“I think that this a great, comfortable, and convenient hotel. I stay here to visit my son who is a local college nearby. I can visit him and then drive to the area attractions too. The free parking that they offer is such a big plus! I highly recommend this hotel.”

Jan 4, 2008 by Ian from Baldwin, MD
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[6]

• The price for Baltimore is not bad.
• The bed was not comfortable - the overall hotel needs some updating. Nothing special.

“The hotel is need of some upgrading. It is not like other three star hotels. The bed was not comfortable. The bathroom is average. But - for the price in Baltimore, it cannot be beat if you do not want thrills.”

Dec 6, 2007 by Joanne from Hazlet, NJ
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[4]

• An older woman at the desk at night tried to help us.
• The Staff were very lax, it was 90 in the room, and we didn't sleep at all.

“When ever you asked the staff for anything they seemed to not know or care to find out, the room was way to hot, you couldn't use air-conditioning if the heat was on and it was over 90 in the room, when you tried to buy a movie you had to call the front desk 2-3 before you could view it, this hotel needs a better system and a more helpful and informed staff, it is no way a 3 star hotel, I would never stay in it again or recommend it. I felt like I wasted my money as it wasn't pleasurable at all.”

Dec 4, 2007 by Ralph from Potomac, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Free parking.
• Slow front desk; noise from connecting room; damaged rug.

“OK but not really "upscale".”

Nov 14, 2007 by Jennifer from Windsor, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Easy access to freeways; in a quiet area; parking excellent.
• There was a mouse in our room; surrounding shops very high priced.

“Radisson at cross keys served our needs well for a sports team competing in a nearby tournament. Very friendly staff answered our questions and met our expectations.”

Nov 14, 2007 by Mike from Bow, NH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Build reflected very high quality for its day. Time has taken its toll.
• Old style ac/heat didn't allow us to cool room to our liking.

“Select comfort bed was a disappointment. Give me a good Westin bed anytime.”

Oct 31, 2007 by Les from Smithfield, KY
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Beautiful location and setting.
• Thermostat did not work in the room. Very cold.

“Perfect location for our visit. Beautiful setting. .”

Oct 23, 2007 by Tracey from Jackson, NJ
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[9]

• High quality of details, appointments and professional staff.

“Exceeds expectations.”

Sep 22, 2007 by Daniel from Watertown, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[6]

• Cute décor.
• Apathetic, unhelpful staff who were slow and unfriendly.

“Great rooms, wonderful decor but hardware of the hotel was lacking. Staff were slow and unhelpful, no warm in the house.”

Sep 20, 2007 by Greg from Plainfield, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The staff was very helpful and attentive.
• Elevators were dirty, but, were cleaned immediately when staff was notified.

“Very handy to i-83 and the universities area of Baltimore. Quiet and safe area. Good free wireless internet.”

Sep 13, 2007 by Randy from Oak Park, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Excellent staff from check in to departure.
• A little off the main road & not easy to locate.

“The cross keys was a 3 star hotel and the stay was great. Some travelers may find the location difficult to find.”

Jul 30, 2007 by Jeff from Milford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to shopping and local attractions.

“Room was very clean. Hotel staff was helpful. They were installing a new software system, so check in was slow. I'm sure they will work the bugs out. Parking was convenient. Hotel staff very helpful with directions.”

Jul 15, 2007 by Marty from Ocean Gate, NJ
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[10]

• The location met my needs well and check in was quick.
• The exercise room was very small and outdated.

“I would not recommend this hotel level at the star level it is at. I do a lot of traveling to Baltimore and would not stay here again. The room was very basic. The gym was terrible, the a/c was broken, there were no free weights, and the equipment was outdated. Finally, a large truck delivering some sort of dumpster for the hotel kept picking up the large dumpster and lowering it down, making a loud bang every time. This went on for about 3 hours, between 10pm and 1am. I complained to the desk and they told me that they would "look into it". 45 minutes later, the truck left.”

Jul 13, 2007 by John from Richmond, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean, quiet and convenient and free wi-fi.
• Only 4 seats at a tiny bar.

“I stayed here over 25 years ago...back then all the MLB teams stayed here because it was close to memorial stadium....Billy martin got into one of his famous fights in the lounge ...it's been redone and the lounge is no longer...rooms are fine and it's still in an upscale shopping area with good security.”

May 30, 2007 by Juanita from Shrub Oak, NY
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[9]

• Location was the only plus point for this hotel.
• It was dirty and the mattress was uncomfortable.

“Not worthy of such a rating. I expected more.”

May 30, 2007 by J from Syracuse, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Big room with balcony
• Got stuck with a smoking room

“Nice room, pretty darn far from the inner harbor though, They have a free shuttle, but if you plan on returning after 9pm you will need a cab which will cost you around 30 bucks. Make sure you specify a non-smoking room for your reservation. The area is also quite expensive, so be prepared for it to be more to eat and pay for other small things.”

May 18, 2007 by Justin from West Lafayette, IN
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Printing service.
• Television was a bit small.

“Nice and cozy.”

May 9, 2007 by Martin from Richmond, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Well-appointed rooms, good surroundings.
• No problems.

“Located in a gated community adjacent to an up-scale shopping area, the Radisson cross keys offers comfortable, clean accommodations. The staff is as friendly and efficient as one could wish. Parking underground is convenient and free. All in all, a fine place to stay in Baltimore if your business is in the northern end of the city.”

May 8, 2007 by Russ from Crystal Lake, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location to Johns Hopkins University.
• Part of the attached facility was under construction.

“Nice location sort of out of the way from much of busy Baltimore, very easy access to the expressway to go to downtown, Pamlico race track is just down the street, close to many area colleges, nice location with lots of trees on the grounds, attached to a small fashion shopping center great for an additional activity, clean, comfortable and quite rooms, facility appears to be nicely maintained but is tired looking overall, older 1960's facility. Would definitely stay here again, overall nice hotel”

Apr 18, 2007 by Fred T. from Branford, CT
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[9]

• Close to Loyola college.
• Parking garage did not appear to be "overly" safe.

“Very good value. We have stayed there several times before. ”

Mar 15, 2007 by Narelle from Alexandria Bay, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Check-in is never a problem.
• The restaurant is a little pricey.

“We have stayed at this hotel many times, its' location for ideal for our purposes. The rooms are very clean and the staff are always helpful. We have not dined in the restaurant as it is a little expensive.”

Feb 24, 2007 by Lynn from Greensboro, NC
Overall Rating: 3
Cleanliness:[8] • Staff:[7] • Location:[8]

• The location was pleasant near an upscale residential neighborhood.
• Walls were paper thin. I was awakening each morning at 5:30 by room next door.

“While the hotel in general was nice, there were a couple of factors that made my stay less than pleasant. My key did not work when I returned to my room at the end of the day. I had to go downstairs and get my key "recharged" to gain access. And it almost happened a second time when one of the two keys I had did not work on the second day. Thankfully, the other was still working. I was also amazed at the noise level. It was very loud and caused me to wake up throughout the night both nights of my stay. It was easy to eavesdrop on conversations in the next room whether or not I wanted to do so. When the early riser next door turned on his TV at 6:30, I gave up all hope of getting more sleep. In the restaurant, my eggs were completely cold by the time they were served. The restaurant had slow, almost nonexistent service and the hostess decided to sit a fellow who was talking loudly on his Bluetooth directly across from us in an otherwise empty restaurant. All this made me think that this was considerably less than a 3-star experience.”

Feb 4, 2007 by Kira from Highland, NY
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[6]

• The restaurant was good.
• The service was horrible.

“As with many Radisson¿s they do not live up to my expectations of service. In Hyatt and doubletree you get assistance at Radisson they really don't seem to care. There were no bellmen at any entrance so I had to take all my bags from the garage to the front office. The coffee service was hidden away and I had to ask for milk and wait too long for it. The gym was at least 100 degrees, the TV remote was broken and the TV was a 14" and was 15" away from the bed so it was useless to watch and there were limited channels typical Radisson.”

Jan 21, 2007 by Liz from Atlanta, GA
Overall Rating: 3
Cleanliness:[7] • Staff:[9] • Location:[8]

• Provided shuttle to local area attractions.
• Walls too thin! No business center (wasn't working); charged extra for a fridge!

“The hotel is pretty and the rooms are quite spacious. The staff if very friendly and the restaurant are delicious and reasonably priced. The hotel does not provide an airport shuttle; however, they do provide a free shuttle to nearby attractions. On a negative note, the walls are very thin! I could hear the man next door snoring all night. I also heard their wake up calls loud and clear as well as the maid walking down the hall knocking on doors at 9am. I was disappointed that a refrigerator did not come with the room and that their business center consisted of one computer and printer (located in the main lobby) that you had to pay to use. Further, using this computer was not an option as it was broken while I was there. I would not stay here again primarily because of the thin walls.”

May 15, 2006 by Darlene from Medford, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was beautiful.
• There was nothing I did not like.

“Hotel was absolutely gorgeous and the service was great.”

Apr 5, 2006 by Lisa from Brookeville, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The lobby was clean and the room was comfortable.
• The fitness center lacked weight equipment and was very stuffy inside.

“I enjoyed my stay. I traveled solo and felt safe. I would have liked to shop at the nearby clothing stores. I would stay there again.”

Apr 1, 2006 by Gerald from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The next day, the hotel manager was very accommodating and provided my partner and I with free breakfast.
• I was put in a room with a full sized bed. Too small for two adults.

“The hotel was attractive and very clean. The overnight staff were not very helpful with my room dilemma. The breakfast was good. Imagine two 200lb. adults on a full-sized bed.”

Mar 28, 2006 by Narelle from Alexandria Bay, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and the exercise room.
• Can not think of anything.

“The hotel staff are friendly, efficient and helpful. They know the area and are quick to offer any assistance. The hotel rooms are clean and bright.”

Mar 15, 2006 by Asaph from Somerville, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean, comfortable room.
• There are no cafes in the area open before 9 am

“We enjoyed our stay very much. The hotel is conveniently located not far from the airport, and close to the city center. The area is safe. Staff were friendly and helpful, and our room was clean and comfortable. There is ample parking close to the hotel entrance. Would certainly stay there again.”

Mar 2, 2006 by Fred T. from Branford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Good location.
• No convenience store access within walking distance for incidentals.

“Very nice location and good value compared with others in the area.”

Feb 9, 2006 by Marge from Weston, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[6]

• Covered parking. Near a small mall. Convenient to highway.
• Bed was very uncomfortable.

“Hotel should buy sheets that stay on the bed. And the hotel needs to buy new mattresses, higher quality than they have.”

Jan 18, 2006 by Richard from Williamsville, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Conveniently located near college campus, very clean and helpful staff.
• No fast or convenient way to get coffee in the morning needed to go to the restaurant.

“We loved the hotel and would recommend this hotel to anyone. It was very lovely, the shopping center was so convenient too. It was clean, the atmosphere was lovely and the staff was great.”

Jan 18, 2006 by Lynne from Derby, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• Room service was excellent.
• Location was a bit off the beaten path for where I was teaching.

“Excellent hotel, friendly and helpful staff, top notch all around.”

Jan 18, 2006 by John from Alexandria, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Conveniently located to handy shops, short drive to downtown.
• A little isolated from downtown if you're not familiar with the area or don't have a car.

“Got a great deal because it wasn't right in the middle of things. Cross Keys is a small collection of high end shops and restaurants, including Elizabeth Arden Red Door Spa, etc. Great place to unwind, peaceful and safe.”

Dec 29, 2005 by Natalie from Eastchester, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Convenient to our son's home, church.
• The price for the lunch on buffet is very high.

“Friendly staff, clean rooms, great location.”

Feb 2, 2005 by Nally P. from Woodside, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• The location is ideal for the event I was attending nearby; the shops on site are great.
• The bathroom was kind of gross--not completely clean and poor lighting.

“The Radisson Cross Keys is located in a small village setting heading north of the city. With a shuttle to take visitors downtown and shops on-site, the hotel has a lot to offer. The fourth floor rooms have high ceilings. The restaurant isn't that great, but another cafe w/ the shops is excellent. I would definitely stay here again.”

Jan 12, 2005 by Martin from Richmond, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, convenient, inexpensive

“Radisson Cross Keys is a solid, comfortable hotel, conveniently located in Baltimore. Security is especially good.”

Jan 8, 2005 by Chuck from Ashburn, VA
Overall Rating: 3
Cleanliness:[5] • Staff:[7] • Location:[8]

• Location and price
• It's tired and worn.

“Great location and value for the price I paid, but the hotel and rooms are old, tired, worn, and in need of an upgrade.”