User Reviews for Sofitel Miami

Research User Reviews for Sofitel Miami (1-20 of 278)

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Dec 9, 2009 by Kathy from Eagle Point,OR
Overall Rating: 10

• Clean, very close to airport, large rooms, great beds.
• Expensive food.

“Excellent staff, clean hotel, and nice pool.”

Oct 11, 2009 by Mark from Clinton,IA
Overall Rating: 9

• Comfortable poolside chairs.
• No ice machines.

“Hotel is convient to airport, shuttle was readily available to pick us up once we arrived. Shopping area with grocery store within easy two block walk. Shuttle to Port of Miami was easily arranged for through concierge. Pool area relaxing but disappointed there was no hot tub.”

Jul 18, 2009 by Ms. C from Philadelphia,PA
Overall Rating: 10

• Friendly Staff and very close to airport
• Hotel bar very pricey

“It was a very nice hotel. The staff was extremely helpful and accomodating. Reading other comments of the hotel prior to our stay about the hotel not being clean or staff not friendly is not true. The hotel was beautiful and the staff was extremely pleasant. I highly recommend this hotel for business or pleasure.”

May 13, 2009 by Rebecca from Mount Pleasant,SC
Overall Rating: 10

• The concierge was wonderfully knowledgeable and able to give me directions that even I could understand.

“An exceptional hotel with great facilities and superb staff. The decor was very Miami and the view was exceptional.”

Apr 21, 2009 by Patricia from Stoughton,WI
Overall Rating: 10

• We were picked up by their
  very comfortable shuttle, and then warmly greeted at the hotel.

“The hotel is within five minutes of the airport. The shuttle was extremely comfortable and on time. The staff went out of their way to make us feel at home and had a we will take care of it attitude. I would stay there again.”

Apr 12, 2009 by Rob from San Rafael,CA
Overall Rating: 8

• The room service was fantastic! Steak came as ordered, salad was awesome, exceeded my expectations.

“I was fairly impressed with this property. I was pleasantly surprised by the room service menu and the food was phenomenal. I ordered a NY steak and mesclun salad and was very impressed. The steak was cooked to order, the vegetables were all dente and the herbed butter was perfect. The service was prompt and the server was pleasant also. The beds were very comfortable and the sheet sets plush. All in all I was very happy.”

Dec 7, 2008 by Sheila from York,Canada
Overall Rating: 10

• Very elegant.
• Dining room prices.

“This hotel was very nice. Would definitely stay there again. Found the dining room a little pricey.”

Sep 12, 2008 by Ciara from Madison, WY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• I like the decor, attentive staff and cleanliness.
• I did not like the cost of the restaurant or the parking charge.

“The room was very clean and the decor was modern and up to date. There were a few blemishes here and there. But, as they just came off their busy tourist season, I have faith these blemishes will be cleared up during the non-peak time. The pool with waterfall was beautiful and offered a nice sunset view. The staff was friendly. However, $4.50 for a small bottle of Gatorade and $8 for a cup of fruit is a bit on the excessive side. I would definitely stay at Sofitel again!”

Sep 6, 2008 by Joyce from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Secret amazing staff over caring and remembers your name helpful.
• Near airport.

“Just amazing staff I've stayed at the Waldorf Historian in New York etc, just amazing staff and would recommend to anyone.”

Aug 4, 2008 by Shelita from Alexandria, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was excellent.
• Nothing.

“The staff was very courteous and helpful, from the housekeepers to the concierge. The decor was lovely and modern. The beds were very cozy and comfortable. My kids loved the pool. It was just as I had expected from the other reviews. Would recommend to anyone. Also, a 15 minute ride to Miami Beach and even shorter to Biscayne Bay and Downtown Miami. Plenty of malls and shopping near by. Excellent!”

Jul 12, 2008 by Ruy from Flushing, NY
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• The only thing I liked about the hotel was it's convenient location.
• This hotel required pay for parking and even if you were just picking up your luggage.

“I found this hotel to be out-of-date. It looked like it needed renovations in the rooms. The bathroom sink did not drain well at all. The decor was dated. There was a smell to the elevators and the rugs were worn out and dirty looking. The staff was aloof and unfriendly. The exercise room was distant from the hotel. There was a nice pool but it also looked old. It was overall an adequate hotel but the amenities and facilities were not up to par with it's rating.”

Jun 6, 2008 by Gia from West Hollywood, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Its proximity to the airport, the 24hr pool, the bar, and beautiful decor.
• Very pricey menu at the bar.

“Beautiful clean airport hotel.”

May 22, 2008 by Sharon from Toronto, ON
Overall Rating: 3
Cleanliness:[2] • Staff:[3] • Location:[5]

• Near the Hotel.
• Staff and dirty rooms.

“The Sofitel in Miami is not the same as the other Sofitel's. The rooms look nice but its not clean. There is no free coffee or fridges in the room. You get the basics. No free breakfast only a little cafe which is really expensive $8.00 US for a yogurt cup. The staff will only do what is offered at the hotel and nothing more. Not impressed with this hotel and would not stay here again for the price.”

May 22, 2008 by Sharon from Markham, ON CA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[6]

• Near the Airport.
• The bathrooms were really dirty.

“When you check in the hotel looks nice. Going to the rooms you can tell it was old. The bathrooms were disgusting. There was hair, dirt and q-tips on the floor from the previous guest. It was not cleaned properly. The staff there does not bend over backwards to please you like they do on cruise ships.”

May 7, 2008 by Mmc from San Francisco, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• Close to airport.
• Nothing interesting in walking distance.

“Fine for overnight to catch early flights at MIA. Room is ok, but hallway is like Motel 6. Located within a business park so no options to walk around.”

May 7, 2008 by Bill from Tacoma, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Large rooms, lovely bedroom, great espresso stand.
• Charge for parking, cable TV system.

“Definitely a four star hotel but beginning to show some signs of aging. Breakfast at the restaurant was mediocre at best and pricey.”

May 3, 2008 by Eli from Seattle, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[10]

• Very close to airport with excellent free shuttle service.
• No coffee/tea or refrigeration facilities in room (and I was in a suite).

“The public areas and service are worthy of 4 stars but the rooms themselves are not and feel in need of a makeover. The bed was extremely comfortable but the bathroom felt small and unappealing. There were no coffee/tea facilities in the room, nor a mini fridge, which I found to be a big drawback. Staff were very friendly and helpful, however, immediately upgrading me to a suite when the original room they sent me to had not yet been prepared for a new guest (dirty towels and sheets were on the floor). The courtesy shuttle service to and from the airport was excellent, no more than a 5 minute wait and staffed by helpful and polite drivers.”

Apr 30, 2008 by Gail from Christiansted, VQ
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Room was nice.
• No coffee pot in room.

“I've stayed at a lot of 3 star hotels that have a small refrigerator and microwave in the room as well as a coffee pot. I missed having that in this hotel. Hotel restaurant was very expensive.”

Apr 29, 2008 by Alyssa from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• It was clean and staff was courteous.
• It was not real convenient to the beach.

“I think the hotel was up to the standards set forth by the star rating. I was pleased with housekeeping who provided ample towels and washcloths and came only to clean at the hour that was specified.”

Apr 28, 2008 by Randy from Fairbanks, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to Airport and comfort of hotel.
• Love it here.

“The Sofitel Miami hotel is by far one of the best luxurious hotels I have stayed at. The people are always friendly, the rooms are always clean, and the location to the airport is exceptional.”

Apr 27, 2008 by Dalliss from Branchville, NJ
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[9]

• Convenient location to airport and pier.
• Desk said room would not accommodate rollaway. Housekeeping brought one with no problem.

“The hotel was nice enough, but not the usual compared to other 4-stars. The pool was not very clean and the fantastic waterfall in the photos was not running. Housekeeping was more efficient than the front desk. If staying in Miami again, we would not select this hotel.”

Apr 26, 2008 by Jackson from Palm Beach Gardens, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Superb check in by a very nice young lady with a 5* attitude.
• Bathroom a little small and dated, but very clean!

“With European flair. Wonderful Duvet and feather bed was like a nest. Mini Starbucks in lobby was great touch.”

Apr 24, 2008 by Mary from Spanish Fork, UT
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[6]

• Close to the airport, concierge service was very good.
• It was not at all clean. As a travel agent in the past I would never recommend this hotel to anybody. It needs some major improvements.

“It was nice that we could have an early check in. We had just gotten off a cruise and about 10:00 in the morning the gave us one of our rooms. It was very dirty, One of the dirtiest hotels we have stayed in our lifetime. Great location by the airport, but would never stay their again.”

Apr 23, 2008 by Phil from Katy, TX
Overall Rating: 2
Cleanliness:[4] • Staff:[3] • Location:[4]

• The check in process was smooth.
• The food was terrible, the staff uncaring. Bad experience!

“The rooms were ok, we were expecting a lot more for the star rating it has! The restaurant looked ok, but the food was nasty! We tried to express it to the management, but they could care less. 50.00 for lunch that we could not eat! I will never stay there again.”

Apr 22, 2008 by Jennifer from Riverview, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was clean and comfortable.

“We stayed at this hotel as we had a quick overnight trip to the area. It was clean and comfortable.”

Apr 22, 2008 by Lori from Tarpon Springs, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely comfortable beds.
• Poor lighting in room.

“Excellent hotel with great staff. Beds are among the most comfortable we've ever encountered in a hotel.”

Apr 20, 2008 by La from Orlando, FL
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• Great location across from the airport. Great staff service.
• Outdated. Needs an overall. Carpets need to be steam cleaned regularly.

“Really good location across from the Miami International Airport, close to downtown, etc. More for the business traveler. Service is great. Food is really good but pricey. Parking charge is reasonable compared to other hotels in Miami. The Hotel is dated, but has a lot of potential. Could use a remodel. Only complaint is the carpets in the rooms are dirty and could use a good steam cleaning once in a while or be replaced all together. I stay here every few months on business.”

Apr 19, 2008 by Cindy from Bar Mills, ME
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[7]

• The concierge was very friendly but he did screw up everything he was going to do (reservations/taxi).
• Noisy dogs allowed staying in rooms.

“This hotel was ok. The people were extremely friendly, but they didn't follow thru. Our concierge was making reservations and a cab for us and the cab never showed, so the guy who relieved him got a limo driver to take us to the restaurant and told us "not to worry about it" when we asked how much this would cost us. We got to the restaurant and the guy tried to get 50.00 but we got him down to 40. However, the cab was to cost 20. When we complained at hotel, they did give us a round of drinks free, but it was still not acceptable that the limo driver, who works with the hotel, tried to take major advantage of us.”

Apr 18, 2008 by Am from Duluth, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Close proximity to the MIA airport.
• The hallways poorly renovated.

“Stayed 1 night for an early morning flight out of MIA. Rooms were nice, clean & modern. Staff very friendly. Ate dinner at the bar - food was okay but quite expensive. I would stay again.”

Apr 17, 2008 by Pam from Rowlett, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The concierge was Extremely helpful.
• The restaurant was too expensive and served French food.

“We truly loved the hotel and the room was perfect size, the beds were wonderful!”

Apr 7, 2008 by Jonathan from Lutz, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• This hotel is first class very comfortable rooms and beds excellent service.
• Some nights there was no turndown service.

“I really like this hotel. The food and service is excellent and friendly. It has a good fitness club and a star bucks in the lobby. Its very comfortable and a nice size not too big not too small. It manages to be a first class hotel without being snobby. It is well situated near the airport and just about 15 minutes to South Beach or the Dolphin mall. Its my favorite hotel in Miami.”

Apr 5, 2008 by Jan from Big Pine Key, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[8]

• Stylish decor, lively lobby/bar area.
• Lot of pettiness in services which were not provided.

“Stylish and well located, but should be classified as 3.5 stars not 4 stars. Lot of little things. Did not deliver USA Today to your door, did not put bill under door in am, poor selection of free TV channels, no coffee maker in room (presumable to drive traffic to coffee shop). I had to "check out/check in again" and get new room keys half way through the stay.”

Apr 4, 2008 by Alastair from Huntersville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location by airport. Clean with good bed.
• Airport buses could be more frequent.

“Great hotel for stopover. Not much to do around it, but fine to get night sleep and continue my journey.”

Apr 3, 2008 by Brenda from Bradenton, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was beautiful with a great view. The mattress on the bed was fantastic.
• We called to order coffee as room service and they said it would be about 30 minutes before they could get it to us. We opted to go downstairs & get.

“This hotel was beautiful and clean. The view was fantastic and all of the staff that we came into contact with were great. We would love to stay here again!”

Mar 30, 2008 by John from Delray Beach, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Absolutely amazing bed.
• Slightly dated interior.

“Very nice overall experience. Hotel could stand a slight update, but very nice as is. This is a very European feeling property.”

Mar 28, 2008 by Mary from Lexington, KY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was clean and spacious.
• They were ongoing construction and it was mildly inconvenient.

“The room was clean, spacious and attractive. The room service was good. The location was very good with regards to the proximity to the airport.”

Mar 25, 2008 by Tim from Snohomish, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very friendly service.
• No mini bar or coffee pot in the room.

“Overall, the Sofitel Miami was a good value. The room was clean. but a bit out dated. There was no mini bar or coffee pot in the room. I wouldn't rate this 4 star but it was nice.”

Mar 24, 2008 by Bianca from Miami, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Marble in the bathroom, chic hotel, European look.
• Aged hotel, not new.

“First room I went into smelled musty, the second I got a view of the water which was nice. But the 2nd room had a smell as well unfortunately. The hotel is now new so it will show it in certain places. The staff is very nice and helpful which is a plus. Housekeeping accidentally took my towel but I was reimbursed with free room service. The food weather it be the Starbucks or room service is outrageously priced for so little food. The lobster bisque is not that good but the cheese platter is good though they were a little skimpy with the cheese. I liked the hotel but I really do prefer newer hotels being that I worked in the hospitality business for over 2 years.”

Mar 14, 2008 by Gordy from White Bear Lake, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The lobby was beautiful and the rooms were clean.
• The fact that you have to pay for parking even when a guest at the hotel.

“The overall experience was great. It was the last night of our trip and were pleased that the rooms were clean and nice, the beds soft, the lobby beautiful and they also had computers available for internet use.”

Mar 12, 2008 by Kevin from Lexington, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location and pool next to lake.
• Not a 4-star hotel room. Bathroom was 2-star at best.

“I have stayed at Sofitel Hotels in the past. This Miami hotel did not even compare with the one in Washington DC. It does not belong in the same 4-star level as the DC Sofitel.”

Mar 12, 2008 by Walt from Hobe Sound, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[6]

• It was very close to the Miami airport.
• The hotel was very noisy due to the location to the airport.

“It was a nice hotel. The staff was very friendly and they provided a shuttle to the airport. I thought the room had excess noise from the airport. I have stayed at other hotel airports that have structured their facility to minimize airport noise. The bed was comfy and the room was clean.”

Mar 12, 2008 by Erich from Reston, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[3]

• Close to airport and clean.
• There is nothing near this hotel in terms of restaurants, etc.

“The hotel was clean and the staff was friendly. I had a corner room that looked out to a man made pond and the pool. The problem is that loading dock for the hotel was below my room as well and trucks were unloading at 6 am. This meant the horrible back up beep at high decibel and an idling diesel truck for 45 minutes. It was ridiculous. Not great for a weary traveler that didn't have to get up at sunrise. The issue is there is nothing near by. This hotel is basically in a business park with no dining options other than a 15 minutes drive.”

Mar 11, 2008 by Chris from Winnipeg, MB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Excellent decor, bright features and architecture. Clean and inviting.
• Some what of a language barrier at the front desk.

“We were so impressed by Sofitel! We highly recommend this hotel in it's many locations around the world.”

Mar 10, 2008 by Deborah from Yarmouth Port, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Upscale common areas, room and pool.
• Nothing.

“This hotel is conveniently located next to the airport with a free airport shuttle. Offers $10/person shuttle to the Port of Miami. Rooms are very attractive, corner room was unusually shaped and seemed larger. Pool area had a unique waterfall, very attractive setting on a lagoon. Breakfast is not inexpensive but what might be expected at an 4 star or more hotel. Quality was good even if it was a bit pricey. Would definitely stay again if needing an airport hotel.”

Mar 10, 2008 by Wla from Orlando, FL
Overall Rating: 6
Cleanliness:[4] • Staff:[10] • Location:[9]

• Great Miami Airport location.
• Dirty, Needs a facelift.

“Great Miami Airport location. The staff is 4-5 star excellent. The hotel needs a facelift, and a good cleaning. Has potential to be really nice. The restaurant food is good, but pricing is ridiculous. $16 for a hamburger, fries, and tap water? That was pretty much the cheapest thing on the menu. Breakfast was just as bad. Paid $11 for a tiny box of cereal and milk. Had it delivered to my room in the morning with added fees cost me about $15 total.”

Mar 10, 2008 by Kathleen from Monona, WY
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Very attentive staff, and airport van even gave us a ride to dinner.
• Should have more computers to use.

“Excellent staff , very pleasant, luxury surroundings, and very close to the airport with airport transportation.”

Mar 4, 2008 by William from Titusville, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice hotel facility. Good location.
• Some maintenance work going on. Minor const.

“Fully met expectations.”

Mar 3, 2008 by Elsa from West Hempstead, NY
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[7]

• Location.
• Worst mattresses of any hotel stay in last 4 years.

“A good location for Miami International airport, but provides poor quality dingy uncomfortable rooms. We booked a 4 Star Hotel and it barely meets 2 star rating.”

Feb 24, 2008 by Kristine from Juneau, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly greetings by ALL staff - called me by name.
• We didn't get to stay long enough!

“We only had a few hours to stay in between flights so were pleasantly surprised by this hotel. It was very modern, clean and comfortable. We were upgraded to a suite at no extra charge upon check in so did not see a regular room. The shuttle driver was very nice as were front desk and room service staff. The bed was the most comfortable Ive been in a very long time.”

Feb 23, 2008 by Jerry from Lakewood, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was close to the airport, clean & the bed was comfortable.
• Had to pay $8.00 to park. Bathroom granite vanity was broke & loose on the wall.

“This Hotel was nice but it is starting to show signs of age. The little things are what keeps it from being a 4 star hotel in my mind. We only spent a total of 10 hours at this Hotel mostly sleeping so we didn't see all it had to offer. When we arrived we were told that the only room available had wet carpet so they said they would put us up at the Wyndham down the street. This was not good news at midnight. They figured it out & found us a room. The people hanging around the front door & lobby at midnight also looked a little shady. I didn't get the impression that they were guest.”