User Reviews for The Willows Hotel

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Jun 14, 2009 by Janine from Philadelphia,PA
Overall Rating: 10

• Location; excellent service; clean; breakfast.

“I was there for 7 nights and was very pleased with this hotel. It's a charming inn, very clean, very friendly and helpful staff, and thoughtful services. The room came with a thick bathrobe, which was so helpful given that it was June and freezing in Chicago. A good selection of breakfast foods are offered in the morning nothing fancy, but pretty good for a continental breakfast. They put out cookies and apples in the evenings. The bathroom is stocked with a very nice brand of soap, lotion, and shampoo. Free WiFi is included. The staff was exceptional: very friendly, very helpful. The hotel offered very good service, and is in a great location. I would definitely stay there again and recommend it to others.”

May 22, 2009 by Bonny from Kissimmee,FL
Overall Rating: 10

• Very convenient location to transportation.
• Air conditioners not very cold if it had been hotter it could have been a problem.

“Very friendly and helpful staff. Clean with a good continental breakfast.”

Feb 27, 2009 by Pam from Chillicothe,OH
Overall Rating: 10

• Location close to shopping and restaurants. The room was clean. I definitely will stay at the Willow again.

“The hotel reminded me of old Hollywood. A very old building that has been updated, but the beauty of the building has been kept in tact. Very safe neighborhood. Parking garage kept vehicles safe from vandals and no one could enter the premises without a scan card. The bedroom was small, but I'm not living in the room, just sleeping. I love it!”

Nov 17, 2008 by Jerry from Cincinnati,OH
Overall Rating: 5

• Bed was comfortable.
• Parking was difficult, no valet, closest lot 1 block away.

“This was my first and last stay at the Willow Hotel. The hotel is old and the rooms are very small. There is hot water heating but there was no control over the heating except to open a window. The biggest inconvenience was the lack of parking close to the hotel and lack of valet parking. On a more positive note the beds were very comfortable and the sattelite TV worked well. The hotel also served a continental breakfast but there usually no place to sit and eat it. If you don't have a car and you only use the room to sleep in it might be accceptable.”

Sep 3, 2008 by Penelope from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Spacious & pretty room.
• Breakfast was a moderate affair.

“Lovely room in an area close to the city; really enjoyed the stay; the breakfast is simple; accommodating staff.”

Aug 6, 2008 by Maria from Columbus, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The staff was extremely friendly and willing to help.
• Everything is pretty old. First room smelled like a smoking room.

“The location was pretty convenient - close to the train and several bus stops. In the middle of multiple restaurants and shops. Not very busy Downtown, but very close to it. The stuff was friendly and willing to recommend places to go, provide with detailed directions, and helped with printing some documents.”

Jul 29, 2008 by Sam from St. Louis, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The location was prime for young leisure travelers.
• The lack of parking.

“It was a very nice hotel. It was clean and well maintained in a nice neighborhood. The staff was excellent and very helpful with advice on how to use the El and what routes to take. I was very pleased. They stated that our sheets would only be cleaned every three days unless we requested a once a day cleaning. I applaud that effort towards environmental conservatism, however our sheets were cleaned daily. That was a little disappointing, but overall it was a very pleasant and enjoyable experience.”

Jul 28, 2008 by Dan from Peoria, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[8]

• The staff was awesome, one of the best.
• Its a old building old elevator.

“The location in Lincoln park is the draw along with the staff. Few blocks from the lake CPL blocks from shopping and eating and a few from Wrigley field.”

Oct 20, 2007 by Maurice from Manchester, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• I enjoyed the neighborhood setting in Lincoln park.
• I was attending meetings at McCormick place and it was a bit of a trip to my destination.

“Nice little hotel in an out of the way location. I'd stay there again.”

Aug 31, 2007 by Brianna from Chesterfield, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Cozy, great location, beautiful & clean room. Very romantic!
• Not close to public transportation.

“Fantastic experience! Our room was huge and comfy, very romantic, and very clean. Great location in a fantastic Chicago neighborhood, with surprisingly cheap parking right across the street - a bit of a walk to the L, but buses pick up right by the hotel. Good shopping and restaurants nearby. We had a wonderful experience overall!”

Jun 20, 2007 by Mark from Cornelius, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Quaint, great location for our visit.
• The bed was uncomfortable.

“Nice charming hotel, located in a nice neighborhood.”

Mar 3, 2007 by Debbie from Westlake, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• I loved the architecture and history of the hotel. Being built in the late 20's, the decorating is period for that time and quite lovely.
• They were repainting and papering the hallways, so there a little bit of a smell from the paint products.

“I was very pleased with the hotel, the staff was very accommodating and the location is great. I love how this hotel is so vintage in its appearance. Very quaint. I would stay here again without hesitation.”

Sep 6, 2006 by Tim from Bloomington, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• I liked the charm, the ambiance, the location.
• The price seemed high for the luxury/ quality level of the room.

“If you're looking for quaint European charm in the Belmont/ Hallstead area of Chicago, this is the place. If price is a concern, then you may find The Willows a bit pricey.”

Jun 16, 2006 by Mark from Salina, KS
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• The hotel had a lot of character and charm.
• Small room - Could smell cigarette smoke coming from hallway or room next door.

“This was a business/leisure trip with my wife. The hotel had a lot of yester-year charm and character. The room was small but comfortable except for the cigarette smoke coming from the hallway or other room. Location was adequate.”

Mar 29, 2006 by James from Merrill, WI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Near bus line, staff was helpful and friendly.
• Room was uncomfortably small, TV was low quality.

“I don't travel to Chicago often, so am not current regarding rates and value. The Willows may have been a good Chicago value, but our room did not offer much for the price. On the upside, staff was friendly and helpful, room was clean, though very small, too small for two people with some luggage, only three blocks to bus line.”

May 8, 2005 by sandra j. from new york
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• clean room, great staff, and the location was perfect!
• adequate but smallish bathroom

“My husband and I have stayed with the Willows a couple of times over the past year, and have really enjoyed our stay each time. This last time there was a wedding party taking their pictures in the lobby! That tells you how well loved this neighborhood spot is!”

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