User Reviews for Courtyard by Marriott Vanderbilt-West End

Research User Reviews for Courtyard by Marriott Vanderbilt-West End (1-20 of 39)

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Sep 17, 2009 by Frank W Brock Sr from Cowan,TN
Overall Rating: 9

• Room was quite and near Vanderbilt Hospital.
• Charging $16.00 to valet park plus $1.48 tax, I thought services were not taxable.

“Clean, comfortable and friendly service and great location to Vanderbilt.”

Sep 10, 2009 by Phil from Burr Ridge,IL
Overall Rating: 9

• Location & shuttle service.
• Hotel parking prices.

“Friendly, helpful staff. Great shuttle service around town/downtown.”

Aug 30, 2009 by Jan from Bloomingdale,IL
Overall Rating: 6

• Comfortable bedding.
• Grubby carpeting with lump under the floor, beaten up elevator to parking garage.

“The attraction of this hotel is the location-2 blocks from Vanderbilt, which outweighed a lot of the other issues with the facility's somewhat shabby appearance, especially carpeting in the room.”

Aug 17, 2009 by Lindy from Chicago,IL
Overall Rating: 8

• Not so huge that it took a long time to get to car or room. Loved the happy hour on Wed.
• It was a little dated and worn.

“Very friendly and helpful staff. Hotel is a little dated, but very cozy and clean room. Nice amenities: computers and Internet access in the lobby, pool, secure parking, restaurant, and bar.”

Aug 15, 2009 by Vince from Marlton,NJ
Overall Rating: 6

• Exorbitant fee for parking car.

“Very crowded, cramped entrance area and unloading area. Parking was to expensive. I have a low ground clearance spsrts car and no one bothered to tell me that because of the shape of the ramp, it would scrape bottom for about ten feet. I would have been contacting a lawyer had any serious damage been done.”

Aug 12, 2009 by John from Lithia Springs,GA
Overall Rating: 8

• The staff was really great, from the maintenance people to the restaurant.
• Our room was a little old, some racks were broken in the room and TV was old. Wireless connection slow.

“In general, the stay was satisfactory. Nothing WOW but it had all I needed. The use of the shuttle was very nice as well. Didn't like the fact that breakfast was not included in the room rate however breakfast Buffet was worth the $10 a person we paid for it.”

Jun 10, 2009 by Megan from San Diego,CA
Overall Rating: 9

• Employees were extremely helpful and
  we loved the free shuttle service.

“The employees were really made this hotel a good choice. My family enjoyed the complimentary shuttle, bottles of water and cookies (which were great!). My niece loved the pool and jacuzzi. It was a good hotel for all ages.”

Jun 8, 2009 by IThomp from Memphis,TN
Overall Rating: 5

“Paying for hotel parking is a rip off. I can understand if your using valet. The room seemed old and dirty. The snacks in the market place was overpriced.”

May 5, 2009 by Laura from Knoxville,TN
Overall Rating: 8

• The staff was exceedingly helpful.
• I am a smoker and did not know it was smoke-free until after I had made the reservation.

“The staff was exceptionally helpful, from the front desk to the maids. Very convenient location, especially with the shuttle service that was offered within a 5 mile radius.”

Mar 30, 2009 by Chrissy from Morristown,TN
Overall Rating: 10

• Offering shuttle service to everywhere we were going.

“Everything was very neat and clean. No problems whatsoever.”

Mar 19, 2009 by Peggy from Benton,KY
Overall Rating: 7

• Nice staff, nice lobby.
• Non smoking room
  had been smoked in, lingering smell.

“Lobby attractively appointed, staff accommodating, fairly easy to access from street.”

Jan 27, 2009 by Donna from Munfordville,KY
Overall Rating: 10

• The bed was the most comfortable bed I have ever slept in.

“This hotel was more then I expected the staff were the friendliest I have come across in a long time and made my stay complete.”

Nov 25, 2008 by Ben from Memphsi,TN
Overall Rating: 10

• Friendly staff.

“Good hotel with friendly staff. Gave away free parking for guests when I was there which was a nice surprise. Very good experience, would recommend.”

Apr 17, 2008 by Margaret from Clarksville, TN
Overall Rating: 2
Cleanliness:[5] • Staff:[2] •

• Location. Yes, the location and shuttle are ideal.
• When I check in I was told my breakfast was complimentary. Yet, at breakfast I was billed.

“I was disappointed this time for the following reasons: I missed the shuttle by a couple of minutes and the front desk employees seemed almost joyful and mocking when they told me I would have to wait 30 minutes for it to return. I was treated like a second-class citizen by all the staff. When I check in I was told my breakfast was complimentary. Yet, at breakfast I was billed. When I questioned the front desk, they reluctantly took the breakfast off of my bill (after putting me on hold for 9 minutes' I clocked it), when I checked out, the front desk attendant almost slammed the bill down with a smirk and an uncomfortable, 'Thank you'. After I reviewed the bill and my bank statement, I realized I must dispute other charges because the bill is incorrect. There was one wonderful front desk attendant. He was a very nice African-American man. Don't stay here!”

Apr 6, 2008 by Andrea from Chapel Hill, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I loved the friendly staff and I loved the shuttle service
• You had to pay to park, and breakfast was not free!

“This hotel was very nice and accommodating. I loved the room and the size of the bed. The shuttle service was top-notch, but I did not like two things. Parking was costly, and the breakfast was not free! I was very surprised with that.”

Mar 19, 2008 by Steve from Elkville, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location, easy for us to get to downtown attractions.
• Parking garage not attached to our tower.

“Friendly staff, clean comfortable room and easy access to downtown activities.”

Mar 19, 2008 by Kenna from Cypress, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds are comfortable and the rooms are spacious!
• That you had to pay for parking.

“The hotel was clean, in a great location and had a free shuttle service within five miles, which was great for going downtown. The $15 (plus tax) charge for parking per night was VERY steep, and not appreciated, as most of the time when I stay in a 2.5 star moderate plus (which are my favorite of all of the hotel classes because they are geared toward the business traveler) I do not have to deal with a parking garage or valet parking, but can park conveniently to my room.”

Mar 5, 2008 by Teresa P. from Louisville, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Offered free shuttle to Nashville night life.
• Parking was hard to get to.

“Staff was very friendly and accommodating at check-in even though we had wanted 2 double beds and they only had a king room they tried to find something for us.”

Dec 6, 2007 by Ila from Harriman, TN
Overall Rating: 1
Cleanliness:[7] • Staff:[7] • Location:[6]

• The free shuttle was very convenient.
• Had no sleep. Could hear everything going on in the hotel. Toilets, showers, talking, ice machine, etc.

“I expected a good night's sleep at the least. No such luck! I will not be back!”

Nov 8, 2007 by Lannedda from Evansville, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• It was nice and clean staff was courteous.
• The concierge told us music row was 2 blocks down and we walked for 17 blocks at night back and forth.

“Hotel was nice staff very courteous safe area disappointed no refrigerator or microwave.”

Nov 6, 2007 by Mark from Dickson, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Fast check in clean room.
• Traffic was a pain.

“Hotel great many good places to eat within walking distance traffic were a pain.”

Oct 31, 2007 by Randy from Normal, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Nice room i.e. bedding bath lobby computer.
• Little bar overpriced.

“On a scale of 1-10, Id give this a 7.5. Good rooms but not much else. The shuttle was really nice and the staff was very accommodating. It was priced a bit high but I have been in other hotels for close to this price and not worth it.”

Oct 31, 2007 by Brian from Glasgow, KY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Staff was the friendliest I had ever seen.
• Nothing.

“Excellent hotel, great staff. On site manager while we were there went above and beyond.”

Oct 10, 2007 by Paul from Jeffersonville, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Very clean.
• Lack of free parking.

“The Courtyard Marriott was a great stay. The location is close to everything you could want to do with restaurants within walking distance. The pool and hot tub make it great for family or for mom and dad to have some time without the kids. Free wireless internet great for business folks. Wish there was a free parking option. Perhaps a free continental breakfast or in room fridge with microwave considering the price. Valet parking is prompt and friendly. Overall a decent hotel. You pay a premium for the location, would be nice for a few more perks.”

Jul 4, 2007 by Bethann from Bucyrus, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly and knowledgeable about the area and provided superior suggestions and advice for sightseeing and restaurants.
• Nothing.

“The location is a few miles from downtown, but provides a free clean shuttle to the downtown area. The staff is friendly and courteous with each question and request. It has a 24 hour mini in-hotel convenience store, free wireless internet access, and valet parking. It is a smoke free facility with superior mattresses, bedding, and pillows. Other amenities include an outdoor rooftop swimming pool, a sun room style hot tub facility, a fitness center, and a small garden with a gazebo. It is perfect for leisure and business travelers alike. My sister and I enjoyed ourselves immensely.”

Jun 27, 2007 by Cindy from Bessemer, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Wonderful staff, very responsive, very friendly. Bed is very comfortable also.
• Parking deck was too tight.

“Wonderful facility. We had a problem with our room and the staff promptly changed us to a room as nice or even better. Everyone was friendly that we came in contact with.”

Jun 27, 2007 by Nancy from Bolingbroke, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was friendly and helpful.
• Parking tower.

“Good.”

Jun 10, 2007 by Tami from Attica, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were the most comfortable I've ever slept in!
• They make you pay to park in their own garage!

“I loved everything about this hotel except that they make you pay $12 a day to park in their own parking garage!”

Mar 27, 2007 by Pam from Ashland, KY
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Location.
• Parking.

“Very adequate motel in a great location.”

Dec 19, 2006 by Margaret from Princeton, KY
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[5]

• Next door to the restaurant we were dining at.
• Price of the room and then had to pay to park -$14.

“The hotel staff was very friendly and check in/out was very easy.”

Nov 20, 2006 by John from Baltimore, MD
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[7]

• Breakfast was good and reasonably priced.
• The beds were most uncomfortable.

“Over rated. The feather bed was terrible for sleeping. Many of the vending machines were empty. The parking garage was not easy to get into or out of and it wasn't cheap either!”

Sep 26, 2006 by Evelyn from Cookeville, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Had I got lost in traffic, they offered to take me back in.
• Parking garage distance with luggage.

“The overall hotel staff was helpful and polite. It was clean. The beds were nice and fluffy. The TVs were good and noise was very little but the coke machine on the 2nd floor didn't work.”

Sep 20, 2006 by Dustin from West Nyack, NY
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenient shuttle service to downtown.
• Expensive room service.

“The room was very nice, clean and had all the amenities. A good price close to downtown Nashville with quick shuttle service. The staff was very friendly and helpful making check-in and out quick and easy.”

Aug 9, 2006 by Brad from Oakdale, CT
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[8]

• Great Location, Friendly Staff.
• Room had bad smell, Pool/Hot Tub not working, Very expensive parking.

“Standard Courtyard. Room was roomy with a king bed and sofa bed. Room had very musty smell and bathroom had not been cleaned well. Pool and hot tub did not work, and parking is $12/day. Staff was very friendly.”

Aug 5, 2006 by Kelly from Nashville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Pool was nice and the location is super.
• Price of parking was high compared to surrounding hotels.

“OK for handicap access but could improve.”

Jun 20, 2006 by Linda from Cleveland, TN
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Nice soft bed, everyone was VERY nice.
• Having to pay for parking, no double bed rooms available

“The staff were very friendly and accommodating The room was nice and comfortable. Coffee and cookies were provided in the lobby. The bed was nice and soft and the room clean. The bathroom could have had a fresher scent as you could smell some mildew.”

Feb 22, 2006 by Robin from Mt Vernon, IN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• The hotel staff was very friendly and helpful.
• We were not given any wash cloths, 1 very small bottle of shampoo, and our remote control didn't work for the TV.

“The hotel staff was very nice. When we asked for more shampoo and a new remote, they were very prompt in arriving to our room.”

Jul 6, 2005 by Anita from Indianapolis, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[6]

• clean. Better than most 2.5 rated hotels
• A little far way from downtown Nashville

“The Nashville Courtyard by Marriott was clean, roomy and definitely met my expections. ”

May 25, 2005 by David from Oak Park, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location, nice facilities
• Had ants in my hotel room

“Moderate is the word for this hotel. Not disappointing, but not a stand-out. Rooms were nice, with good TV. Staff was nice. Parking was good, but not cheap yet not expensive. Workout facilities were nice. Pool was nice. Housekeeping was nice. No breakfast included with the room,”