User Reviews for Doubletree Hotel Nashville

Research User Reviews for Doubletree Hotel Nashville (1-20 of 268)

• Add Your Own Review »

Oct 29, 2009 by Jayme from Lawrenceville,GA
Overall Rating: 9

• Cookies at the front desk.

“Great stay for a weekend getaway. Its within walking distance of downtown Nashville and a lot of great restaurants. I'd stay again.”

Sep 16, 2009 by Deedee from Gadsden,TN
Overall Rating: 9

• Convenient location. In town, for concert blocks away and were able to walk.
• Parking. We paid to valet 24.00 per night.

“If you have business or activities planned down town this is a wonderful hotel. Very nice, clean stay, staff not very helpful in assisting with getting around. Valets are not helpful at all for 24.00 per night. Room very nice and clean. Plenty of space for my family of 4. You can hear rooms around you. Lovely pool.”

Sep 9, 2009 by Zac from Bryant,AR
Overall Rating: 10

• Friendly Staff.

“Very friendly staff. Great location. Will definitely stay here again.”

Sep 9, 2009 by Jerry from Cadiz,KY
Overall Rating: 7

• The front desk person saved a really bad review.
• Check the reviews be forewarned they nickel-and-dime you to death.

“I knew about $24/day to park so that was not a surprise no self-parking allowed. $12 breakfast buffet was not much better than the free buffet at Hyatt Place, etc. No Wi-Fi in rooms, wired only $10/day. $1 paper delivery fee if you want it or not! The dining room charges serious-food prices for heat n eat. Major ceiling water damage in the bathroom. Paper-thin doors.”

Aug 30, 2009 by Will from Chuckey,TN
Overall Rating: 9

• Friendly staff and a convenient location.
• Internet service in lobby was not great, but was usable.

“A nice clean place to stay, and convenient to Nashville downtown locations( about 15 minute walk to Broadway).”

Aug 4, 2009 by Denisia from Knoxville,TN
Overall Rating: 5

• Close to Vanderbilt. Which was my reason for staying there.
• Valet parking too expensive,so your other option is a parking grage acroo the street and also pricey. Too noisy.

“This hotel was extremely noisy. Parking is both expensive and inconvient. Everything in the hotel cost money. Very,very expensive for a half decent hotel. Rooms smelled musty. Also partying on the floor kept me up all night. I was totally miserable and could not wait to get home. My room was change after constant complaints about the noise the 5th day of my 6 day stay. Never again will I rent a suite from them,”

Mar 20, 2009 by Cathy from Martin,TN
Overall Rating: 5

• Driver of shuttle bus went out of way to help us when rest of hotel staff did not.
• Very rude desk manager that did not want to fix their mistake.

“Dated hotel requiring difficult downhill/uphill walking to restaurants/events.Walking into entrance met by steps up to lobby with no signage there's an elevator. Traveling with elderly father, this was not a good experience.”

Jan 5, 2009 by Dee from Tullahoma,TN
Overall Rating: 10

• The hotel staff was awesome!
• Nothing negative to say!

“We stayed at the hotel for New Years Eve 08' and was very happy with everything. The staff was extremely friendly, valet service ran smoothly, housekeeping was very prompt in brining extra towels, and the ceasar shrimp salad from room service was actually the best salad I have ever had! We will definitely be returning back!”

Dec 29, 2008 by Karen from Corinth,MS
Overall Rating: 10

• It was very clean. The workers were all very nice. You just don't see too many nice people anymore, was very good to see that.
• The only thing was construction across the street that started early, but I wanted to get up early anyway and go shopping. No problem.

“Very nice, very friendly people and just a few blocks from everything. Walking distance. They will park your car for you and you walk everywhere. Its cheaper than the parking garage.”

Oct 2, 2008 by Nicole
Overall Rating: 3

• The room was nice but if you looked under the beds they are not clean. You should have a clean room.
• I had a very special night planned for my husband's birthday, I used the hotel iron and it ruined my shirt which ruined my night.

“I would say for the money that I spent I would never do this with this pictular hotel. I was offered 2 complimentary breakfast.”

Sep 3, 2008 by Wade from Hillsboro, TN
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[9]

• The bed was excellent.
• For the price, I thing breakfast and parking should have been included.

“Overpriced! The price did not include parking nor breakfast. The room was clean and the bed was great, however I felt the stay was overpriced.”

Apr 23, 2008 by John from Indianapolis, IN
Overall Rating: 2
Cleanliness:[8] • Staff:[1] • Location:[8]

• The hotel was very clean.
• We got stuck in the elevator for over 15 minutes! Valet service damaged our car.

“Very disappointed. Hotel staff was rude. The elevator broke and we were stuck inside for over 15 minutes, and then not even offered an apology afterwards. I will not stay at this hotel again!!”

Jan 23, 2008 by Ian from Huntsville, AL
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location, city centre down-town. Relatively small rooms / bathrooms - but well appointed.
• It was undergoing significant re-modeling in public areas at the time.

“Good quality hotel - as expected for Downtown location & price level. Rooms/ bath-rooms smaller than average, but adequate and good quality. (At the time of our stay there was remodeling going on in the public areas so dusty, particularly in basement parking lot.)”

Jan 4, 2008 by Jennifer from Seaside, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Nothing.

“The hotel was great, just what I would expect. One suggestion is that you should give a clue in to the hotel tax and surcharges. .”

Dec 14, 2007 by Jeff from Princeton, IN
Overall Rating: 5
Cleanliness:[9] • Staff:[1] • Location:[8]

• Rooms were nice and in a good location for going to LP Field or Downtown.
• The parking was awful, had to wait for over an hour to get my car to leave very displeased.

“Overall hotel was nice, the only real problem I had was the parking situation. No self park and the attendants were hideously slow about parking and retrieving cars, had to wait for over 35 mins to get parked and over an hour to retrieve my vehicle.”

Oct 23, 2007 by James from Lewisburg, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Overall it was a good.
• Housekeeping needs to pay attention to the area around the toilet and under the bed. Both had a former guest pills around them.

“Overall a good experience. We usually stay in a cabin or condo when we visit Estes Park, this is our first hotel experience. It saved us a lot of money as opposed to the cabin and condo rate. We decided to give this a try as we don't use the kitchen much anyway. A microwave and mini fridge would have been nice.”

Oct 17, 2007 by Lyndsay from Charlestown, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Helpfulness of staff and willingness to assist in reservations, directions, etc.
• It was not in the most premier location to all downtown activity.

“For a one night stay this hotel was very nice and did have a very helpful staff with all aspects of the trip. The staff did strive to answer every question and assist in every manner of the trip. I would have liked to have been a little closer to all of the downtown activity, but there was a shuttle service available through the hotel. Overall, I expected a little more out of the rooms, but they were clean and tidy and included most features you would expect. The hotel also had the added bonus of a star bucks in the lobby and a bar for a great comfy spot. Overall this was a very nice hotel.”

Jun 23, 2007 by Robert from River Forest, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The valet parking was very convenient.
• The room had a few marks on the wall that looked bad.

“The doubletree Nashville is in the middle of downtown Nashville, and is very convenient to a great number of attractions. The hotel restaurant and lounge are very nice, though expensive, so beware. The valet parking service was a fantastic feature (twenty dollars a day, with in and out privileges). The room we had was spacious and very nice and clean. I found a few marks on the walls in various places, but am barely noticeable and did not affect our experienced. The service of the hotel was great and responsive to all our needs. A great overall experience!”

Jun 5, 2007 by Glenn A. from Haverhill, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location.
• Elevators did not work.

“The hotel was very nice. The only problem was the elevators&”

Feb 26, 2007 by Clark from Birmingham,alabama
Overall Rating: 1
Cleanliness:[10] • Staff:[4] • Location:[8]

• Room maintenance was excellent.
• Seems to be a haven for drunk college kids.

“Never ever stay here unless you are a drunk college kid. They let them have the run of the party because they were there was a convention and they were part of it. I never got to sleep before 4:30 and even heard one case of "date rape" in the making. Spare yourself because the front desk does not exist after 10pm and security does not even bother to check into complaints. Never ever stay here.”

Feb 9, 2007 by Kathi from Prestonsburg, KY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Bess and pillows were excellent and hotel was overall very clean.
• The bathroom was very small.

“The location was good for our purpose. I would like to stay at this hotel at this price again.”

Jan 31, 2007 by Robert from Dyersburg, TN
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[3]

• The room was well appointed for an older hotel, but the bathroom showed its age.
• The only secure parking was valet parking. The location, the view and sounds of the city bus station.

“The hotel is nice for a price, but the hidden fee for valet parking quickly made the hotel, overpriced for its location and accommodations.”

1 of 1 people found this review helpful.

Jan 31, 2007 by Brandi from Lexington, KY
Overall Rating: 3
Cleanliness:[6] • Staff:[8] • Location:[7]

• I loved the star bucks in the lobby.
• It was noisy, and our bathroom faucet gurgled all night long very loudly.

“They nickel and dimmed you to death. We were right beside of the bus station, so it was noisy on the street. Our neighbors were very loud, and for some reason our bathroom faucet gurgled all night long very loudly. At 4:00 in the morning, we didn't feel like calling maintenance. Someone had set the alarm clock for 4:30, but thankfully we caught it. The shower was slightly moldy. The hotel was the only thing about Nashville we didn't like. We were disappointed.”

Dec 28, 2006 by Neil R. from Chattanooga, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, friendly, upscale.
• I asked for an ashtray twice and never received it.

“Great! Will definitely recommend it!”

Dec 27, 2006 by Veronica from Hampton Cove, AL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great service from the entire staff.
• Put me in a smoking room which smelled really bad.

“I loved the public areas of the hotel. The employee's of the hotel were great; I had great service the entire time I was there. They offer a courtesy van which will take you within 5 miles of the hotel - which was nice. The only bad experience I had was with the room - they assigned me a smoking room which smelled really bad, and there were stains of unknown origins on the carpet.”

Dec 20, 2006 by Joanne from Chapel Hill, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Beds were very comfortable.
• Didn't like to have to pay to park.

“We were traveling with a pet and given a room on the second floor. The second night of our stay, there was a high school affair at the hotel and the younger people were on the second floor to our left and right. The night was quite noisy until 3am. Not too pleasant. Otherwise, the hotel was very accommodating and comfortable.”

1 of 1 people found this review helpful.

Dec 20, 2006 by Peter from Norcross, GA
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[7]

• Good location downtown.
• No self parking.

“This property definitely treated customers below other hotel guests. Only a smoking room was made available despite the fact I was traveling with two small kids. I was told that was the only kind of room available. This did not rub me the right way. We booked this room only 24 hours in advance and non smoking room types were available via the hotel directly. The property was very nice. They need some lessons in customer service. It appeared the front desk was not well run.”

Dec 13, 2006 by Barb from Jackson, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Room and custodial staff were great.
• The front desk staff was short and abrupt.

“The hotel was convenient to downtown; however front entrance was one flight above drive-up area and confusing to new visitor to hotel. Room was fine, beds were very comfortable.”

Dec 11, 2006 by Mary L. from Jewett, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• Convenient to downtown Nashville & walking distance to attractions.

“The staff at the star bucks in the hotel was great! The maid service was good, we were shorted some washcloths, good thing I brought some from home to use, that only happened once though! The valet was excellent and very accommodating! The only thing negative was the person behind the counter when we checked in; he was a bit snobbish and not very friendly. ”

Dec 3, 2006 by Ken from Bowling Green, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Location, the Christmas decorations, the staff, and the warm chocolate chip cookies.
• Located right next to the a very busy, although handy, bus stop.

“Very nice. Clean rooms, comfortable beds, great staff, good shoe shines, and a good location. Would stay here again and recommend it to friends. Loved the warm chocolate chip cookies at arrival.”

Oct 17, 2006 by Julie from Madison, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• I really liked the fitness room!
• No complaints...

“We were in walking distance of a large variety of bars and restaurants, which made going out very convenient. I would definitely recommend the hotel to other travelers!”

Oct 4, 2006 by John from Soddy Daisy, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location.
• football weekend, price inflated?

“Excellent location downtown to stadium and attractions. Bed was very comfortable. Did not have couch or chairs for viewing TV. Valet parking slow.”

Jul 8, 2006 by Sarah from Louisville, KY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Loved the warm cookies.
• Valet was expensive and them they lost our car.

“Overall the experience was pleasant.”

Jul 6, 2006 by Randy from Arlington, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Convenience.
• Shower needed to be re-caulked and mold cleaned out.

“Great location, friendly staff, reasonably priced.”

Jun 2, 2006 by T from Decatur, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• They were very accommodating when I needed computer help. Valet service was fast.
• While very helpful on a big problem, they were unable to simply provide creamer for the second night. Parking + Internet connection too expensive.

“I enjoyed my stay here' the beds were very comfortable. I would stay here again. Front desk, bar staff, and valet parking staff were especially friendly and helpful. The housekeeping staff needs to be more consistent about stocking the amenities and policing bathroom cleanup (thoroughly remove hair from previous guest). Room and the rest of the hotel were on the whole quite clean, so this was a small matter. The extra charges for parking (required) and Internet service were too expensive.”

May 31, 2006 by Natasha from Paducah, KY
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[10]

• Comfortable beds.
• The hotels only parking was valet and it cost us an extra $18 per night and we had to wait for 30 minutes to get service, check-in was also very slow.

“The hotel staff was not very friendly. Couldn't find carts to load/unload our luggage. Hotels only parking was valet which we did not know prior to arriving and it cost us an extra $18 a night. Our bathroom shower did not drain well. We had to shut the shower off to let the water drain out so the tub would not overflow.”

May 31, 2006 by Marshelle from Harvest, AL
Overall Rating: 3
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location to downtown attractions is fabulous. It is within walking distance.
• The room have a thermostat that goes to 60 but our 2 rooms never got below 74 degrees! Too hot!

“Everything was marvelous except the room temperature. We moved to a new room thinking that it was our air conditioner but it also was hot. The thermostats can be set at 60 degrees but our rooms never fell below 74 degrees, though the thermostat says it did. We couldn't sleep because it was so hot.”

May 31, 2006 by Angela from Knoxville, TN
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[10]

• The location was excellent to downtown Nashville.
• $18 per night to park and they didn't have enough staff to get the cars.

“Excellent location, clean rooms, lousy service. We had to wait 30 minutes for our car when we were trying to check out because they didn't have enough help. It was horrible. Plus, paying $18 per night to park and get that bad of service is reprehensible.”

May 30, 2006 by Tom from Canton, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[4] • Location:[10]

• Location and quality of room.
• No concierge level and staff was not well informed, paid parking.

“Safe, clean, roomy and good location.”

May 30, 2006 by Shawn from Louisville, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The warm cookies at check in was a very nice touch.
• The parking is quite expensive.

“The staff was friendly and accommodating. The rooms were nice and clean. The parking is quite expensive. But overall - I would recommend this hotel.”

May 26, 2006 by Wes from Morrison, TN
Overall Rating: 3
Cleanliness:[10] • Staff:[2] • Location:[8]

• Nice facilities.
• It is greatly understaffed.

“I stayed at this hotel because my mother was having surgery at Vanderbilt the next morning. ”

May 26, 2006 by Brian from Mantachie, MS
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• $18 valet parking only, slow drains, not clean behind bathroom door.

“N/A”

May 24, 2006 by Tracey from Fraser, MI
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Walking distance to Printers Alley and Broadway where all the bars and restaurants are located and the beds were super comfy.
• Shower definitely needed some remodeling.

“Loved the Down comforts and the cookies when arriving.”

May 23, 2006 by Jane from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, comfortable beds, clean rooms.
• Wireless Internet only in lobby, parking expensive.

“Courteous and helpful staff, clean rooms, great location, nice and comfortable beds.”

May 3, 2006 by Jay from Thompsons Station, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location to downtown, friendly service and nice room very enjoyable.
• No comments bad.

“We enjoyed our stay, good location and very nice room.”

Apr 24, 2006 by Nathan from Mount Gilead, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Greeting by desk staff and bedding.
• Area knowledge of hotel staff.

“Well-appointed rooms in convenient downtown location. Overall, very pleased with our visit.”

Apr 23, 2006 by J from Charlotte, NC
Overall Rating: 0
Cleanliness:[10] • Staff:[3] • Location:[10]

• Location
• Hotel staff -- when I tried to get a receipt for my room.

“Great location and comfortable, but not very customer friendly, except for parking staff. Also, not much available in the hotel in terms of sundries, snacks, food after 6pm except for fine dining.”

Apr 21, 2006 by Mary from Peoria, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Location was great.
• The room was warm even with the air conditioning turned very low.

“The staff was very friendly and the location great. The room was clean but warm.”

Apr 20, 2006 by Randy from Wappapello, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• The location to the downtown activities was excellent.
• The price for parking was inordinate for the location and it was difficult to get from the parking garage to your room.

“It was clean and nicely furnished - the lobby was reached only by an inconvenient elevator or climbing stairs - not a plus for those of us with mobility concerns. I will stay there again since it is so close to the attractions of downtown.”

Apr 19, 2006 by Jennifer from Memphis, TN
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[4]

• Not too much, maybe location.
• Staff was rude, maid service knocked three times in three hours early Sunday morning!

“Not a great place. Staff argued with me one night and the next morning, maids knocked on door three times (Sunday morning on Easter), starting at 8 am. Told them to come back and the third time they yelled through the door "Time to check out" though we had about ten minutes. Would not recommend this.”