User Reviews for Holiday Inn Express Nashville Downtown

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Apr 28, 2009 by Amy from Bloomington,MN
Overall Rating: 10

• Loved the bed linen! Free internet, great breakfast.
• Paying for parking.

“Excellent location in downtown Nashville. Loved the bed linen, great view and nice flat screen TV. Free breakfast and free internet in lobby was great.”

Jan 1, 2009 by Jim from Elizabethown,KY
Overall Rating: 8

• Big open spaces in the breakfast and loby area.
• Pay to park in a over crowded parking lot.

“Good location for music night life. Fun trip.”

Nov 12, 2008 by Daisy from Chattanooga,TN
Overall Rating: 9

• Great location downtown. Updated rooms.
• Parking garage expensive, small, and not enough spaces.

“The first room they gave us reeked of smoke. I called the front desk and asked for another room (also told them it was ironic that there was a no smoking sign in front of the TV). The second room thankfully did not smell like a bar. Location of the hotel was nice as was the free breakfast bar. The only real gripe I have about this hotel was the parking garage. They charge $14/day to park there, and it's very cramped and difficult to maneuver your car in there. Good luck if you drive an SUV or truck.”

Aug 22, 2008 by Adam from Decaturville, TN
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Nice and quiet.
• Over priced for rating.

“Great staff and overall good room.”

Jul 31, 2008 by Michael from Mount Carmel, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• Very clean and comfortable, flat screen TV was a nice touch!
• Lady at the front desk at check in time was pretty unfriendly and overall acted like she hated her life, very unprofessional.

“Outside of lady at front desk, I will stay here every time I am in Nashville Downtown!”

Jul 3, 2008 by Grant from Bloomington, IN
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[6]

• Breakfast bar was fantastic.
• The front desk staff was unable to provide advice/help on multiple occasions.

“The location is just on the outskirts of what is happening in downtown Nashville. For the price we could not have done better, but the front desk staff could not provide activity advice, restaurant/bar advice, nor were they any help on any occasion we asked questions. The breakfast was great, no reason to leave the hotel and go anywhere else.”

Jun 18, 2008 by Betsy
Overall Rating: 10

• I liked that it was close to downtown.
• I cant think of anything.

“I really enjoyed my stay at Holiday Inn. It was my birthday so a few of my friends and
I stayed there so we could enjoy Nashville because we live about 1 hour south. The hotel was very nice and it was great to have a shuttle bus to take you downtown. I have stayed there 2 other times and I have always enjoyed it.”

May 31, 2008 by Bonnie from Leitchfeld, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[4] • Location:[7]

• Location was great for downtown. Rooms were nice.
• Parking garage - unsafe, cost $14 daily.

“In walking distance to Downtown locations. They need to update elevators, ice/vending machines, pool area. No Jacuzzi's. Parking garage cost $14 extra per day with no security guards. Lone travelers feel unsafe.”

May 12, 2008 by Kim from Williamsburg, KY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• It was clean and the staff were friendly and helpful.
• The parking garage and paying for parking while a guest.

“The hotel was clean and staff very helpful and nice.”

May 2, 2008 by Nicole from Danville, VA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was convenient.
• Parking cost.

“This hotel was okay but I expected better for the price. The staff was great and the rooms clean.”

Apr 17, 2008 by Susan from Oxford, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice room, comfortable bed and linens, extremely clean and up to date.
• Parking lot.

“This was a great hotel with a warm and helpful staff. I did not have a chance to eat breakfast, although, the free continental breakfast looked great. The rooms are very nice.”

Mar 26, 2008 by Brian from Northport, AL
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[9]

• Location.
• Staff.

“Good location/breakfast. Nothing for kids to do. Aloof staff.”

Mar 20, 2008 by Craig from Bloomington, IN
Overall Rating: 6
Cleanliness:[6] • Staff:[3] • Location:[7]

• Excellent breakfast buffet.
• There was a fair bit or remodeling being done. In my opinion, it is already overpriced. More remodeling will just make it even more overpriced.

“This was a somewhat dilapidated hotel in an excellent location to the Nashiville music scene. If one does not have the funds to stay at the more glitzy hotels of Downtown Nashville, the holiday inn Downtown is an option. Park elsewhere beforehand though.”

Mar 7, 2008 by Sam from Fort Wayne, IN
Overall Rating: 4
Cleanliness:[5] • Staff:[1] • Location:[9]

• The location was perfect for us and it was fairly clean.
• The hotel staff was rude and not helpful on more than one occasion.

“We really liked the location of the hotel. However, next time we visit we will stay at another hotel close by. The staff was very rude and the lotion and shampoo bottles were only half full. This told us that they did not care enough to even make it look like they weren't used. The breakfast was delicious but again the service was enough to make us not want to return.”

Mar 6, 2008 by Jamie from Olathe, KS
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Comfy beds and fresh linens. Short walk to downtown. Hot breakfast was nice.
• No clocks or trashcans in the room. $14/day parking. Employees were not very friendly. Slow elevators. Smelly hallways.

“There were things I really liked about this hotel (location/beds/hot breakfast), but it fell short of my expectations in a few ways. Customer service left something to be desired. When we arrived, we were put in a double bed room and we had previously called to ask for a King. It also just felt like no one that built/managed/owned that hotel ever sat down in a room and thought about what the typical traveler would want. In a town that revolves around tours and show times, there definitely needs to be a clock in the room. A tiny trashcan in the bathroom just didn't cut it. And my biggest pet peeve don't have signs up promoting a service if you aren't going to follow through. In the breakfast area, there was a sign that advertised "Breakfast to go and Trays Available". When I asked for the "to-go" container, I just got a blank stare. When I asked for a tray, the lady told me that they didn't have any.”

Feb 29, 2008 by Billy from Antioch, TN
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[3]

• Cant think of anything that I liked.
• The parking was terrible, the room was terrible.

“The parking was terrible, the room was falling apart.”

Feb 20, 2008 by Connie from Raeford, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The huge monster comfortable bed, plenty of pillows!
• Needed more coffee pods.

“It was comfortable, clean, & in a good location to Downtown. I really enjoyed my bed, it was the biggest bed I've ever seen & it had 6! fluffy and clean pillows and a comfortable amount of bedding to stay nice and warm. I had a wonderful nights sleep.”

Feb 14, 2008 by Lesley from Crescent Springs, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[10]

• Great, great location!
• Elevators didn't work the entire weekend.

“The location was perfect. Close enough Downtown to walk and save taxi fare. The beds and pillows were very comfortable and the room was clean.”

Feb 13, 2008 by Matt from Mobile, AL
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[8]

• Front desk clerk.
• Overall look and feel of the hotel.

“This hotel was not a clean hotel.”

Feb 12, 2008 by David from Fort Payne, AL
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[9]

• Great location.
• Had a bad experience. All belongings were removed from room by hotel staff on second day. Food was trashed, and some items were not recovered.

“Hotel was about what was expected. Location was within walking distance of clubs. Good breakfast. Mix up with reservation, however, ruined trip. Belongings were removed from room by hotel staff while we were out. Food was thrown out and some items were not recovered. Eventually straightened out, but still pissed.”

Jan 17, 2008 by Mark from Boonville, IN
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• Excellent continental breakfast and the distance to Downtown was within a leisurely walk.
• They were doing remodeling which caused noise and minor inconveniences.

“This hotel was conveniently located to the Downtown district and it also had an excellent continental breakfast.”

Dec 17, 2007 by Rickey from Mc Donald, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Convenient to Downtown attractions.
• Hard beds and extremely limited parking.

“The hotel is within walking distance of many Downtown attractions. The beds are hard. Expect a $14 charge for self parking which is very limited.”

Dec 13, 2007 by Dan from Mammoth Lakes, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[8]

• Location.
• The elevators are whacked.

“Good location to downtown, a very short walk. But they do not offer very many amenities. There is no Jacuzzi, no bar, the elevators are all messed up and they were painting. They do offer free high speed wireless and their free breakfast was pretty good too.”

Dec 10, 2007 by Karen from Memphis
Overall Rating: 7
Cleanliness:[7] • Staff:[3] • Location:[10]

• It's within walking distance of a lot of places one would want to go. .
• The front desk staff wasn't very helpful. Indifferent at best.

“The helpfulness of the staff can make or break the experience. The front desk staff broke it for me. I would stay here again only if I had no choice.”

Dec 10, 2007 by Karen from Atoka, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[3] • Location:[9]

• Its location was within walking distance of where I needed to go and other attractions.
• Furniture in the room was dusty. The staff was indifferent to me as a guest in their hotel.

“Then I had to go up and down the one working elevator because the room keys they kept giving me didn't work. This experience was not fun. If I was desperate I would stay here again.”

Dec 6, 2007 by Stacy
Overall Rating: 4

• Had to pay to park on site. No place to park on site.

“The hotel was really nice inside the room. The elevators never worked properly and the staff didn't care.”

Dec 6, 2007 by Stephanie from Evansville, IN
Overall Rating: 0
Cleanliness:[6] • Staff:[6] • Location:[9]

• The location was perfect and the free breakfast was great.
• The parking was awful!

“The hotel it self looked run down, the elevators was so slow that we had to walk the five flights almost every time and our room had an awful odor to it. The parking was also horrible. We paid for parking and when we came back to park that night, there were no open spots. They also charged me an extra $4.00 tax that they said you should have charged me. I hope to never stay there again!”

Dec 5, 2007 by Mark from Florence, KY
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[9]

• It's location to the Sommit Arena.
• The key card access, elevators and the wait at check-in.

“The location was great for the Sommitt Center. The room was what I expected, clean and nice. The staff was nice but the key cards didn't work multiple times, the 2 elevators were packed and we had to take the stairs often, it cost $14 to park in the hotels lot, the line at check in took 30 minutes each time we had to stand in it (3 for key cards and one to check-in) and the free breakfast that ended at 10:15am was just about empty at 9:30am. Oh yeah, the free 24 hour coffee was empty at 10:30pm.”

Nov 21, 2007 by Christie from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• It is an older hotel that has been upgraded, but you can tell it's an old hotel.

“This hotel is in an excellent location to go to the country music hall of fame, Ryman theater, and music venues in Downtown Nashville. The decor in the rooms has been updated recently but it's still obvious that is in an old hotel. (i.e.: slow elevators, no vent in the bathroom, etc.) Parking was $14 a night when we were there. Again, if we'd have stayed across the highway we wouldn't have had to pay for parking.”

Nov 13, 2007 by Henry from Arlington, TN
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[8]

• The location.
• Parking and the elevator.

“Good, but not great.”

Oct 22, 2007 by Rory from Bonaire, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean and the location was great.
• The parking garage was very tiny and they charged me to park there.

“I'd recommend this hotel to anyone.”

Aug 4, 2007 by Tami from Kennewick, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Comfort and cleanliness of the rooms.
• The charge for parking.

“The rooms were very nice, large in size and the beds were very comfortable. The hotel was very clean; the staff was very friendly and helpful. The only fault I had was calling the shuttle driver to pick us up from downtown and him not showing. Had to walk back to the hotel (about a mile), but it was a beautiful night.”

Jul 22, 2007 by Leonard L. from Memphis, TN
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[8]

• Convenient location.
• For a Econo hotel chain, why was there a hidden charge of $14/day for parking?

“Convenient locale for state related business as well as nearby entertainment. The $14/day parking fee does fit with a lodging chain.”

Mar 29, 2007 by Stephen from Miamisburg, OH
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[8]

• Size of room we ended up with. Had an extra room with pull out couch.
• No refrigerator.

“The price of parking ed and was never mentioned.”

Mar 21, 2007 by Lisa from Jackson, MO
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[8]

• Location.
• Had to pay for parking in hotel garage.

“Hotel was nice but did not appreciate paying the money to stay there and being charged to park in the hotel parking garage.”

Feb 12, 2007 by Lisa from Mokena, TN
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[6]

• Free internet availability in lobby.
• The parking garage was terrible and seemed unsafe.

“The parking garage really ruined my experience at this hotel. As a woman traveling alone, I would never have stayed in a hotel with a parking garage for safety reasons. Although I was led to believe there was a lot with 167 free spaced? Not true. This garage was particularly cramped & creepy. Plus, I had to pay $14 a day on top of it. The view out my window was nothing but rusted metal piping at every angle. I will not be staying at the holiday inn express downtown Nashville again. I felt mislead.”

Aug 23, 2006 by Chris from Greensboro, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice rooms , beds and breakfast.
• They charged for parking.

“Excellent quality for HOLIDAY INN EXPRESS”

Aug 12, 2006 by Carol from Temple City, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• Had an excellent breakfast in pleasant surroundings.
• Shuttle service to surrounding area was limited to AM's, evenings.

“Our stay at the Holiday Inn Express was short. The room was great with the linens and varied pillow grades. The staff was very helpful with suggestions, answers to questions. The shuttle service is not that convenient. You just wait at the lobby until it comes and if it is full, tough luck. The breakfast is awesome - it's much more than a continental breakfast with fresh cinnamon rolls, hard-boiled eggs, biscuits and gravy, fruit. The location is a bit inconvenient. Not quite Downtown and not quite at Vanderbilt University.”

Aug 6, 2006 by Geoff from Brighton, MA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[7]

• Free high speed Internet, gave me toiletries when the airline lost my bag.
• Parking was $14. it should have been included, or lower priced.

“Free food at happy hour, nice staff, decent value, especially with free local calls and high speed Internet. Downsides: expensive guest parking, hotel guide book in room was growing mold. I was pleased over all.”

Jul 29, 2006 by James from Jackson, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Snacks in the lobby.
• Nothing.

“Great time, first time to Nashville, got a lot of information from employees.”

Jul 29, 2006 by Mike from Kodak, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extreme convenience.
• Parking was horrible.

“Excellent service, excellent location, wonderful rooms.”

Apr 15, 2006 by Thomas from Elizabeth, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[9]

• Easy access to downtown Nashville.
• The panhandlers hanging around the hotel, and the 14.00 parking fee. I think if you stay there it should be free.

“This hotel was close to downtown so we could walk to the clubs and restaurants I like the fact there was a shuttle. The food was terrible. The parking fee was crazy. If you stay there it should be free.”

1 of 1 people found this review helpful.

Dec 1, 2005 by Chris from New Concord, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Close to the sporting event I was attending.
• Our room had been given to someone else but problem was resolved.

“Hotel was clean, staff was friendly and it was close to attractions.”

1 of 1 people found this review helpful.

May 30, 2005 by Luis from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was clean, comfortable, and pre-cooled! Very friendly staff, too!
• No bellman and only two luggage carts. But it was a minor inconvenience.

“I was on the road for three weeks and this hotel was one of the best. I got a great price and everything about the place was top-notch. Definitely one to recommend!”

1 of 1 people found this review helpful.

Sep 29, 2004 by Roy S. from Olathe, KS
Overall Rating: 10

“It was a great hotel! My expectations were exceeded ten fold. The staff was great, the hotel was very comfortable and the continental breakfast served some of the best coffee I've tasted. I totally recommend the Holiday Inn Express in downtown Nashville.”

1 of 1 people found this review helpful.

Sep 22, 2004 by Wes N. from Denton
Overall Rating: 9

“Just a few words to praise the staff of the Holiday Inn Express, downtown Nashville, TN. My wife and I spent a week on our honeymoon and couldn't have been more pleased with the friendly smiles and politeness from the desk staff. The night manager was very helpful with directions, the shuttle, the extra towels, and the refrigerator! Never have I simply mentioned anything and received it in a matter of minutes. The cleaning staff were very efficient. Not only was the room fresh but the entire hotel was sparkling. We haven't stopped talking about it since we got home! It's a sure bet that all our friends know about this hotel.”

1 of 1 people found this review helpful.

Sep 22, 2004 by Tonya H. from Murfreesboro
Overall Rating: 10

“Parking was a little undesirable.”

2 of 2 people found this review helpful.