User Reviews for Rosedale on Robson Suite Hotel

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Aug 14, 2009 by Carly
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• The only good we got out of our stay was the complimentary Bath and Body Works shampoo, conditioner and lotion.
• Everything! I wouldn't even pay a dollar to stay here.

“This hotel is more like a motel with out-dated cluttered furniture and rooms, worthless stove/oven, old nasty shower curtains, and a heater that comes on every 5 minutes while you are trying to sleep and rattles. The only difference is I think a motel has better customer service and etiquette than this luxury suite hotel. There is absolutely nothing luxurious about it, and the rooms shouldn't even be in the standard category. The staff is rude and not courteous at all. We had housekeeping knocking at our door very early in the morning asking when were leaving so they could clean. They deceived us hundreds of dollars since someone overcharged the credit card after we paid for the room, and no one had the audacity to tell us even as it was going on right behind their computer and in front of our faces. We found out on our own once arriving back in the US and spent hours with this ordeal which totally ruined our vacation. Don't patronize this hotel.”