User Reviews for Top Ccl Hotel Fortina Sliema

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Feb 25, 2006 by Lindsay from Glasgow
Overall Rating: 2
Cleanliness:[3] • Staff:[7] • Location:[8]

• Good bar and waiting staff, handy location gardens lovely at night.
• Small room, average food, not very clean, very poor value for money.

“Our troubles started as soon as we arrived in Malta as Mercury Direct arranged for a car, rather than a minibus, to take us and another couple to the hotel and we had to squeeze into it with all our luggage. Then when we arrived at the hotel, at 2am, we were shocked to see the size of our room and that we had been given a double instead of a twin room. Reception soon put me in a twin room on the 4th floor but the beds were so uncomfortable, and the bathroom dirty, that I could not stay in there for more than one night. In the morning we went out on the tiny balcony of the 1st room and were met by the sight of a half filled skip and then went to reception to see about a room change. We told them that we were unhappy with our room and asked about an upgrade, as mentioned in the brochure, but they said it would cost us another £700 to go from a Standard to a Superior room. We raised this later with the Mercury rep, who was less than useless, and she said that upgrades were only "where available". We finally accepted a Standard room on the 1st floor, 110, which must be the smallest room we have stayed in, including a Travelodge, it measured 4.19m (13'9") by 2.74m (9') (They must be ashamed of these rooms as they do not sell them direct but only through tour operators). I had questioned Mercury before I went about the size of the rooms but unfortunately never got a straight answer from them. Everything in the room was in proportion to it. The beds were only fit for children, 0.76m (30") wide, but even then the tatty sheets were not big enough to be tucked in properly and most mornings we woke up lying on the bare mattresses. The shower room only measured 1.24m (49") by 1.83m (72") and the shower cabinet was so small that many times I changed the mixer taps while bending down in it. The largest towel they provided was little more than a hand towel at 1.22m (48"). Also, we got little peace and quiet in the room as most mornings we got awoken about 6.30am by the workmen going to the building site next door and at night we had to put up with the noise of people coming and going from the bar and restaurants along the corridor until the early hours. As for the food, most of the time we ate in La Vallette and the food ranged from excellent to so so. However, we were put off by seeing a cockroach climbing the wall of the restaurant one night and another one trodden on by a diner on our last night. We had one meal in the Italian/Pizza restaurant which was awful, 3 meals in the Indian which were lovely and 4 meals in the Chinese/Thai which ranged from good to poor especially when the fried rice came out in one gooey lump. We did not eat in the Brasserie as we could not find out what the residents menu was going to be before booking it, nor Habiki (Japanese) or Taste (Fine dining) as we were not prepared to pay the extra £13.50 or £15.50 a head to try something that did not appeal to us. We have nothing but praise for the waiters and bar staff, who you cannot blame for limiting you to one drink per All Inclusive card because while we were there we saw people getting free drinks for half board guests and locals. Finally, with the very poor weather we suffered in January (more than double the average rainfall), we very much doubt we will ever return to Malta.”

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