User Reviews for Caribe Hilton

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Jul 12, 2009 by Alan from Acworth,GA
Overall Rating: 9

• Resort amenities were incredible (pool, beachfront, hot tub, etc.)
• The room itself was dated and a little cramped.

“The Caribe Hilton is a great place to rest and relax. We really enjoyed the hammocks, the pools, the hot tub, the ocean swimming area and the poolside bar and grill. The staff was great! They even allowed us to check in way ahead of the normal check in time. This hotel was a large part of what made this vacation the most relaxing we have had in many years.”

Jun 17, 2009 by Amarilis from Davie,FL
Overall Rating: 9

• Friendly staff.
• One of the buildings, wasn't well mantained.

“The first room they gave was horrible, noise, old furniture, dirty walls, but when I complained they graciously change me to a very nice room. 14th Floor nice view, clean and new.”

Jun 10, 2009 by Angie from Houston,TX
Overall Rating: 10

“Everything met or exceeded our expectations.”

May 20, 2009 by Nicole from Walton,NY
Overall Rating: 9

• I
  loved the room the easy access to beach and pool the outdoor beautiful.
• The hotel was too far from shopping local areas, it was like isolated.

“I enjoyed my stayed at the Caribe Hilton, the beauty I woke up every morning to nature birds peacock and the beautiful fish. The scenery, sea and view was gorgeous. I had a blast of time. As always priceline have always offer the best hotel.”

May 14, 2009 by Rachel from Springfiel,OH
Overall Rating: 7

• Hotel is gorgeous, and well located.
• I felt like we got one of the worst rooms.

“I have previously stayed at this hotel 3 times. This time I got the worst room I've ever had. The view was of the rooftop of the rest of the hotel. The room was very dated, we had a sliding pocket door for the restroom that would not stay closed. The air-conditioning would only cool to 68 degrees, not good for someone who likes a cool room to sleep at night. I have stayed here before, but this stay really makes me question if I will return in the future. On the plus side the private beach is wonderful and landscaping of the grounds are beautiful!”

Apr 29, 2009 by George from Atlanta,GA
Overall Rating: 8

• Room had a nice view and patio.
• The grounds were massive and far from lobby to room.

“This was a large resort hotel with nice facilities, pools, stores, health club and tennis courts.”

Apr 18, 2009 by Erik and Sarah from Iowa City,IA
Overall Rating: 8

• Wonderful atmosphere. Gardens, beach, pool, common areas were a treat.
• Room quality varies greatly.

“The most complete resort in the Puerta de Tierra/Old San Juan area. Barely walking distance or easy public transit to Old San Juan, Condado, etc. Very nice beach, pool, garden. Resident wildlife. Very expensive restaurants and beverages. Beautiful views, two Spanish forts adjacent to resort.”

Apr 17, 2009 by Mary from Scarborough,Canada
Overall Rating: 8

• Spacious.
• Lack of directions from main lobby to hotel room.

“It was comfortable, clean and met my expectations.”

Apr 17, 2009 by David from Needham,MA
Overall Rating: 3

• Private beach.
• Hidden fees, restaurants not worth their price.

“Overall was disappointed in the resort. The Hilton charges a resort fee when you get there, so if you think your rate is fixed, you're wrong. This seemed like a bait and switch, as I could have gotten another resort likely for a lower price. One other issue was the restaurants, which were high priced considering the food and service. Most restaurants are empty, as it appears that others had figured out it is a better deal to eat in Old San Juan. On the upside, the private beach is decent, and our children enjoyed the feeding area for the animals. All in, this resort has the makings to be something really good as long as they focus on service and less on extracting extra dollars.”

Apr 11, 2009 by Abdullah from Boston,MA
Overall Rating: 8

• Nice private beach, good location, comfortable room with nice view.
• Restaurants were
  not too good and expensive.

“Excellent value for money except for the food quality at the restaurants.”

Apr 10, 2009 by Laura from Silver City,NM
Overall Rating: 10

• Many inviting beach activities, picturesque views, and happy fellow vacationers.
• Construction in the bar area was detracting but necessary.

“This hotel is well known and one of the oldest in San Juan. In spite of this, it did not seem run down, in fact, they are continually improving the place (so you have to ignore the construction dust). I was impressed with the number of outdoor recreational activities and comfortable seating arrangements. My 13 year old loved climbing the inflatable iceberg and jumping on the trampoline island. The hotel felt rich and exclusive - but friendly, and I would return in a heartbeat.”

Mar 22, 2009 by Erik from Daytona Beach,FL
Overall Rating: 8

• View, pool and beach area.
• Hot tub was not hot at all, resort fee is too much for what is offered.

“Nice hotel with a great view. Had a nice beach and pool area although the hot tub was not hot at all. Not in the best location, restaurants were a good 20 to 30 minutes walk away. The resort fee of 14% was way too much for what was offered and some activities cost money on top of that.”

Mar 19, 2009 by Diane from Grand Rapids,MI
Overall Rating: 7

• Rooms were nice.
• Way too big, drinks were really expensive.

“Not a lot of beach area, close enough to walk into Old San Juan, beautiful views of ocean.”

Mar 12, 2009 by Monica from Mississauga,Canada
Overall Rating: 9

• The rooms are extremely comfortable and spacious and staff extremely friendly.
• A little far from major sites and restaurants. A comfy pair of sneakers required.

“Overall I was very satisfied with the hotel. The pool and beach were very clean with plenty of chairs and loungers. The pool bar staff, extremely friendly and able to assist with recommendations. There is no limitations to things to do, or places to eat, our favorite being Lemon grass restaurant located within the hotel. The food was absolutely phenomenal with service and staff to match. Check-in staff was very courteous, unfortunately we had to talk to them more then once because our room key kept getting demagnetized due to our blackberry's.”

Mar 10, 2009 by Jane from Newark,DE
Overall Rating: 9

• Clean, lovely, good for kids and business.
• Restaurants was very expensive. Restaurant was very expensive.

“This is a resort geared towards kids and business travelers. It is a lovely place but the restaurants are quite expensive for families and the hotel is a little secluded. It is a good 15 walk to an area with a lot of restaurants. Everything was clean and the staff very nice.”

Mar 9, 2009 by Mari from Lido Beach,NY
Overall Rating: 10

• Facilities indoor and outdoors.
• Reception was always understaffed.

“Great. Recent renovations.However, no casino.”

Feb 13, 2009 by Johaira from Atlanta,GA
Overall Rating: 7

• The staff was very friendly.
• The level of cleanliness.

“If you travel with fam. the hotel is great compare to other hotels in the same area. The staff was very friendly, the level of cleanliness was not great....the hotel has different areas ( a main building and also villas) when we checked in we got one of the villas room with view of the street, the room was very old and dingy and the bathroom was not very clean, the internet didn't work and we also had to walk a long way (about 7-10minuts) before we got to the main are, pool, beach etc.from the room with kids that was not very practical. Once we asked to be changed and moved to a different room in the main building the experience was much different. The room was in perfect condition, the bathroom was cleaner and it was much easier to go from all the main areas to the room with the kids.”

Feb 1, 2009 by Sandra from Stamford,CT
Overall Rating: 10

• Loved the resort facilities. And the fee was reasonable.
• The high cost of the food and drink. $15.00 for a hamburger. $11.00 for a poolside drink in a plastic glass.

“We stayed for one night before cruise. Beautiful location. Very large hotel. The resort facilities are fabulous. Nice pools, oceanfront property. I would definitely stay here again, except next time I will rent a car! Ridiculous taxi prices in PR. $14.00 to the mall (3 miles), $16.00 to the cruise terminal (2 miles). I think a hotel of this stature should be offering a shuttle service (even if it’s for a small fee to cover the petrol!)”

Jan 18, 2009 by Kenneth from Boston Ma
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[5]

• Pool was great, beach looked pretty.
• Beach was too protected, surf is better at the Marriott, food outlets expensive, location inconvenient sorry.

“The pool was great and the beach was pretty to look at, but the swimming area was too protected. No surf or waves,the Marriott has a much better beach. Also, the outlets are very expensive and the property is really located in the middle of no where. Not near Condado not near old San Juan. Next time I'll stay in the Condado.”

Nov 25, 2008 by Barbara from Lisle,IL
Overall Rating: 10

• Beautiful, great staff, wonderful experience.

“We were there for one day, before our cruise and one day after. Our cruise was fabulous and our hotel experience was equally fabulous.”

Nov 20, 2008 by Stanley O. from Daytona Beach,FL
Overall Rating: 2

• Nice restaurants and the beach location.
• Corridors smelled with mold and wetness.

“Walked on the sixth floor corridor and the smell of wetness and mold seemed strong, went into the room, wood doors were dirty not kept up or polished, paint in the bathroom was peeling in the corners, the bath tub was not draining, the AC unit door was not locked and the filter seemed like it has not been changed for at least 6 months and very dirty.”

Nov 15, 2008 by James from Flushing,NY
Overall Rating: 9

• The gym and the spa were wonderful. The best food at the resort, great staff and excellent facilities.
• The bathroom floor was not cleaned in my room.

“The Caribe Hilton was very relaxing. The staff is very friendly. You should ask for the WiFi code when you check in, otherwise you need to call helpdesk (easy once you find a phone). The resort is spaceous and comfortable. It offered every amenity. Jogging to Old San Juan in the mornings was fantastic. The private beach was clean and serene. The room was quiet and comfortable. However, the bathroom floor needed mopping (which i just laid all the towels on top of) - it was a blemish on an otherwise great experience. I plan to go back this Christmas on my personal time.”

Sep 18, 2008 by brittany from carnesville
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• The whole thing.
• Leaving.

“It is so awesome and I will go to it again if I get the chance.”

Sep 11, 2008 by Marla from Littleton, CO
Overall Rating: 1
Cleanliness:[7] • Staff:[3] • Location:[7]

• I loved the service at the Spa.
• No hot water, construction pounding in room above us woke us up, slow valet.

“Very disappointed. No hot water for showers on first day. Boiler problem they said. We were awakened the next morning by drills and hammering in the room above us. The front desk stated the construction was not theirs but it obviously was. The poolside service was bad. We did not get the food we ordered and it was slow.”

Sep 4, 2008 by Ralph from Caguas, PR
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The people, the location, the facilities and the beach surrounding.
• Extremely expensive. 4 breakfasts in excess of charge.

“Hotel is at the front of the San Juan area. Surrounded by Beaches and the San Geronimo fort. Spectacular views all around. The employees are friendly and courteous. The rooms are good in size with 2 Queen Beds. My room had a view to the ocean and during the morning I would drink my coffee in the balcony with that ocean view. Many restaurants to select, but a little step in price. The pool area is wonderful with bars and a Snack Bar. There is a kiddies park and access to the Escanbron Beach. The tropical garden was nice and romantic. Areas to improve:- Costs for food and drinks on premises. Snacks at the rooms or snack machine per floor. Better facilities for kids (video machines). Improve parking area. A must.”

Sep 1, 2008 by Alicia from Wappingers Falls, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The various things you could do within hotel grounds.
• Construction around hotel, not impressed with spa (overpriced).

“The hotel Caribe Hilton was beautiful and pretty self-contained. A great feel of privacy in hotel. Private beach which was great for snorkeling, swimming and watching local fish swim by.”

Aug 25, 2008 by Brett from Cincinnati, OH
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[9]

• Price, location, they left the AC on when I was not there.
• Prices of food and drink, construction in parking garage.

“For a 4 star, it was kind of old and tired.”

Aug 25, 2008 by Wilson from Ossining, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The beach.
• Sightseeing areas not close enough.

“Everything is as expected from a hotel with the Hilton name. The only down side was that if I wanted to go to Old San Juan at night I would need to take a cab, I would have enjoyed a walk.”

Aug 20, 2008 by Berta from Amarillo, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The rooms are excellent.
• Valet parking horrible, really bad experience.

“Hotel overall great. I rented a very inexpensive car due to gas prices and upon my arrival, the valet did not reach out to me to give me service, I have to get out and ask him, as he thought I could not afford the hotel, really bad experience, but somehow expected from Puerto Rico. Did not have that at the Sheraton that was absolutely perfect!”

Aug 15, 2008 by Ana from Burlington Twp., NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• The concierge was fabulous.
• Room requests took a little too long.

“The amenities were nice. The pool area and ocean overlook was excellent. The service staff was fantastic, professional and friendly. Cab fare to Viejo San Juan at $15.00 each way, take the bus - 50 cents.”

Aug 13, 2008 by Laurie from Ellicott City, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful private beach, great pools with swim up bar, and really enjoyed the pier where you can feed fish.

“My husband and I really enjoyed our stay at the Hilton Caribe! The private beach was beautiful and never crowded. The water is so clear! We loved (as did many of the families staying at the resort) the fish feeding pier. The rooms were great (there is even a clothes line in the shower to hang all of your wet beach clothes) and the staff very friendly and helpful. The Hilton Caribe exceeded our expectations!”

Aug 13, 2008 by Brad from Akron, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• The pool, the location and the room.
• Parking over-priced food and drink.

“All in all, my stay was completely satisfactory. Everything was so overpriced that we would not probably stay again.”

Aug 3, 2008 by Alexis from Mamaroneck, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[3]

• The beach and pool facilities were beautiful and convenient.
• Too expensive in the middle of no where.

“Very beautiful space and grounds. Staff was friendly. The only issue is that it is so far from anything and everything at the hotel itself (food and cabs) was really expensive, making it hard to stick to our budget.”

Aug 2, 2008 by Marty from Ashland, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Stunning grounds right on the ocean. Pool open late.
• I was stuck in an economy room with a view of the dumpsters.

“This is an incredible hotel resort. The staff is attentive, the hotel is beautiful, the grounds are stunning.”

Jul 22, 2008 by Adam from Pearland, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• The beach and pool were great.
• Extra fees we were not aware of like "resort fees".

“Great location with a perfect beach. Staff was slow to respond to requests. Our room smelled a little. Breakfast buffet was 23 dollars per person.”

Jul 17, 2008 by Patti from Claremore, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[5]

• The beach was close.
• Extremely expensive restaurants. Only a Subway restaurant near by.

“The hotel and grounds are beautiful. We had to walk to get to a Subway for lunch and dinner. There was no other reasonably priced place to eat that was close. Hotel restaurants prices were absurdly high. There were 4 - 5 hotel restaurants and they were empty for that reason. We stayed in the Tower. Huge walk in shower with 2 shower heads. Huge bathroom.”

Jul 11, 2008 by Linda from Kennesaw
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Views, grounds, shops, and food at restaurants.
• Staff distant, not helpful, and hotel tend to hide fees at times (charity, etc.).

“Nice views, grounds, and nice shops at hotel. Staff a little distant - not friendly. Hidden fee each day for children's charity - was noted as optional, however, it was automatically added to your bill! Watch out for that one. Overall, would recommend. Ask questions and be aware of potential hidden fees and taxi over charges. Restaurants on site are extremely pricey, so take note. Food is great, however. Checking in is lengthy, too. Hotel needs to improve that situation.”

Jul 10, 2008 by Mosesbxnyc from Bronx, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Beach front classy hotel. Whats not to like?
• Maybe a $30 sandwich is a bit too much.

“Aside from not being walking distance from the shopping district or the $20 cab ride you need to take to party at night on Isla Verde, this hotel is definitely a must for those who want a nice resort like stay. Great for family or business trips. For those of you who are into the club scene and enjoy more of a night life, stay at the San Juan Hotel & Casino.”

Jul 9, 2008 by Michael from Manville, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was a beautiful resort with excellent service.
• Valet parking was horrible.

“Excellent resort with a great location and phenomenal service.”

Jul 3, 2008 by Amir from Paramus, NJ
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• Location.
• Rooms are old and run down.

“Upon check in, had to wait an hour for the hotel staff to open safe deposit box. It took 45 minutes for someone to show up at the room and then 15 minutes more for him to get the right tool. Room is old and outdated. Furniture is falling apart.”

Jun 3, 2008 by Joe from Newfoundland, PA
Overall Rating: 6
Cleanliness:[5] • Staff:[4] • Location:[5]

• The grounds and facilities are beautiful.
• The restaurants are very pricey.

“Very nice resort with expansive and beautiful grounds. We received rooms in a subsection of the hotel that was apparently used for timeshares or condos. The room was very spacious, with a shared terrace. All food options at the hotel were fairly expensive, and there were really no other options in easy walking distance.”

Jun 1, 2008 by Jim from Summerfield, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very friendly and always asking if they can help with anything.
• Nothing negative.

“Great food and great service.”

Jun 1, 2008 by Islandjo from Christiansted, VQ
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[8]

• Convenient to Old San Juan or Condado.
• Grounds and Facilities (except gym) seem tired and worn.

“The Caribe Hilton was probably a top resort in its day. It needs some tender loving care to restore itself to the former beauty. The pool was dirty, the chaise lounges were old and worn and the rooms were dated. The grounds were once beautiful and could be restored with attention and care.”

May 28, 2008 by Carlos from Jackson Heights, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Wonderful beach and pool. Hotel has its own personality enhanced by the location next to historical landmarks.
• I liked everything!

“Paradise.”

May 27, 2008 by James from Slidell, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The view from the room was amazing.
• They charge you an extra fee for facility use above the cost of the room.

“The hotel was in a great location, on a beautiful beach, and the room was amazing. The problem is that they charged an extra fee for facility use above the cost of the room.”

0 of 1 people found this review helpful.

May 27, 2008 by Joyce from Schaumburg, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, beautiful scenery, great facilities, excellent staff.
• No casino.

“I stayed at the hotel with a group of early-20-somethings and we were not amongst many others in our age group but we all enjoyed that very much. It wasn't the crazy 20-something atmosphere. Instead it was a very relaxing atmosphere that appeals to calm people who are looking for tranquility. Staying there gives you the option of going somewhere else for the party atmosphere. Even though there were some children at the hotel, we had no complaints about screaming, annoying children. The hotel's proximity to Old San Juan was an added bonus. We would take any one of the 4 or so buses (whose stops were steps from the hotel) to get to Old San Juan and the ride was only 5 minutes long, 75 cents cheap. Excellent experience, I think we'd all recommend this hotel to family and friends and if/when we return to San Juan we'd choose the Caribe Hilton.”

May 27, 2008 by Lynn from Englewood, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[6]

• Beautiful in all ways.
• No restaurants nearby.

“The hotel was outstanding. The hotel gave us an upgraded room. They were great.”

May 26, 2008 by Mayur from Chicago, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Outdoor areas were wonderful. Hammocks, different pools, whirlpools, beach access.
• Parking is pricey and the garage is under construction.

“The hotel was great. The concierge was wonderful and helped make our trip seamless.”

May 22, 2008 by Betty from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[8]

• The grounds, view and rooms were well above expectation.
• Slow service at the front desk, far from nightlife.

“My stay at the Hilton was really fabulous. The grounds were really beautiful and the private beach was such a nice perk. The executive lounge was great and the staff was nice. We had a great time. There is a little bit of nickel and dimming but overall a great stay.”

May 8, 2008 by Rosemary from Cleveland, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Fabulous pool, outdoor area, tropical plants.
• Room showed a little wear.

“I loved this resort! It had so many beautiful outdoor spaces and a beautiful open air lobby. I enjoyed the pier where the fish can be seen in the water from above. Loved everything about it.”