User Reviews for Amari Watergate Hotel

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Sep 20, 2008 by Wayne
Overall Rating: 6

• Managed to get a different bill for the same breakfast every day.

“Fine for the money but at best it is a 4 star hotel.”

Sep 12, 2008 by Pj from Cape Canaveral, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Safety feeling, lots of sincere travelers and employees alike. Lovely to meet all.
• Now I understand why there is no balconies too hot!

“At this hotel and your sure to have the best time. Thank you Amari Watergate Hotel and staff and Bangkok for making me feel so special, even though I got a great but I will be back.”

Sep 12, 2008 by Danny from Sugar Land, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice rooms.

“Amari Watergate is a very nice hotel, luxurious in a good location. I enjoyed my night there. Personnel was friendly and courteous.”

Aug 25, 2008 by Daniel from Edison, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Allow room upgrade & late check out, very friendly staff.
• One of the three bed sheet and blanket has small visible stain, need better quality control after washing.

“Over all, we are satisfied with this hotel for the price. But we think this hotel should be a 4 star. Hotel location is very close to every thing. All hotel staffs provided 5 star service. However, this hotel need to have better quality control on its bed sheets, pillows and blanket cleanliness (Need to inspect after washing). Hotel house keeping quickly replaced the bed sheets after we told them that we need to change the bed sheet.”

Aug 23, 2008 by Millie from Folsom, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Hotel was beautiful, with very helpful staff. Dining options were great.
• The bed was so firm that I felt like I was sleeping on a boulder with sheets.

“This hotel exceeded my expectations except for the extremely firm bed. I loved the rubber ducks in the bathroom. It showed that they could provide a lovely room with a little fun. I utilized the fitness center and pool and was very pleased. Most of the staff spoke English; which made my travel quite easy. I would stay again.”

Aug 16, 2008 by Antoine from Winnetka, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[1]

• Nothing I liked about it.
• Not a 5 stars hotels quality.

“This hotel was supposed to be a 5 stars hotel. It is way below 5 stars quality and I can tell you that there was so many problems with this hotel that I couldn't keep count. It's not more than a 3+ stars hotel and whoever tells you that it's a 5 stars hotel, he would be lying to you. I had stayed so many times at Shangri-LA BKK hotel and also I have stayed at JW Marriott BKK, Conrad hotel, Peninsula hotel. These are a true 5 stars hotels.”

Aug 15, 2008 by Khalil from Santa Ana, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[1]

• Nothing.
• Location service.

“This was not where I wanted to stay. This was not a 5-star hotel by any measure. 5-star hotel means a luxury hotel this one was anything but luxurious.”

Jul 22, 2008 by Alex from Los Angles, CA
Overall Rating: 2
Cleanliness:[5] • Staff:[10] • Location:[8]

• Only lobby is excellent!
• You can hear "Next doors showering?!" Beds are cheap quality!

“Walking into lobby was awesome! But that's it. Swimming pool small as kids playground. You can hear water going through pipes while neighbor showering? Not "user friendly" with all the lights setting up.”

Jul 18, 2008 by Will from Whitby, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[1]

• Nice pool, sauna, Jacuzzi, steam room.
• Add 30+minutes to travel to and from hotel because of one way streets.

“Nice hotel. Free Wi-Fi in lobby but expensive in room. Staff was neither friendly nor non-friendly. Gym is nice and you can meet local Thai people working out there. Getting to and from the hotel is difficult because of location on the corner with the one way streets. Also taxis will not use meters going to the airport and the bell staff will not help you find a meter taxi.”

Apr 10, 2008 by T, from Edina, MN
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[9]

• Location.
• Staff, amenities, hotel needs updating.

“This is a four star hotel that is badly in need of updating. The staff is not helpful or friendly. However, it is clean and safe.”

Apr 1, 2008 by Nancy from Ca, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Comfortable, clean, spacious room, good location.
• Eating or drinking in hotel was expensive.

“Good, conveniently located hotel. Perfect for a short stay in Bangkok.”

Apr 1, 2008 by Katherine from Singapore
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• Nice new rooms. Tall building; useful if you are lost and need landmark.
• No free internet in room.

“Nice solace from the noise, hustle and pollution once you step back from the roads back to the hotel. Good location, wide choice of food and access to cheap massage parlors. Good spa and fitness facilities. No free internet in room. Only give new, renovated room if you ask otherwise they give you the old, undecorated rooms.”

Mar 19, 2008 by Peter from South Orange, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff: Excellent in every manner.
• The food was all excellent, except the guy who made omelets in the buffet, really nasty.

“Definitely exceeded expectations. When computer broke, the IT staff was well educated and quick to response. Thai massage was calming and relaxing. Thai 4 restaurant was yummy food and waitress was more then willing to answer all question I had about the food. Overall excellent hotel and would be happy to recommend to anyone.”

Mar 6, 2008 by Matthew from Saginaw, MI
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[3]

• Nothing.
• Service.

“Terrible experience for a five star hotel. The entire time I was there my phone in my room did not work and I missed several appointments because of this. Also check in was terrible for a 5 star hotel. Took me over 20 minutes and I had to change rooms.”

Feb 29, 2008 by George from Boynton Beach, FL
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[6]

• Nothing.
• Very poor experience.

“Lobby full of mosquitoes. Lobby internet never working. Staff very disinterested. Upper management couldn't care less about your stay.”

Nov 19, 2007 by Shannon from Calgary, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness and location to attractions.
• Nothing to note.

“Arriving in Bangkok after 30 hours of travel made us extremely happy to arrive at a place where we felt safe and pampered.”

Oct 23, 2007 by John from Highland Park, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The pool and health club.
• It is on a very congested street that has narrow crowded sidewalks.

“The Amari is a good hotel.”

Oct 20, 2007 by Duane from Spencerport, NY
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[4]

• The bell hop was very nice and helpful. This is only highlight.
• The bathroom was full of mold and the sink leaked on the floor.

“This is not a five star hotel. I had problems with my room. (old, tons of black mold all under the soap dish, sink leaked) I arrived at midnight and my kids were already asleep so no chance to change rooms. In the morning I went down (while my kids were sleeping) to complain and suggest free breakfast as a remedy. I told them I don't want to change rooms, my kids are sleeping. They said they did not have authority and the manager was in a meeting. They proceeded to call and send a fix it man to the room which woke up my kids. They then sent a catering services person instead of the on duty manager to talk to me and offer me breakfast 3 hours later. The duty manager left chocolates at check out. This was more like a transit hotel. If they had said 3 or 4 star I would have not been as upset. Prior I said at the JW and after at the Hilton so I know what 5 star service should be.”

Oct 4, 2007 by James from Glenview, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Staff was excellent.
• Lower level rooms could use some updating. Grand deluxe rooms were excellent.

“Amari had an excellent staff that was attentive to my every needs. The housekeeping staff was excellent as well. I would definitely stay at the Amari Watergate again when in Bangkok.”

Sep 28, 2007 by Scott from Apo Ae, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• The staff was very friendly.

“The hotel was in a good location. I have stayed in many 5 stars in Bangkok and this does not compare to 5 star hotels in Bangkok.”

Sep 28, 2007 by Danny C. from Weston, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Very expensive breakfast.

“Very nice location in Bangkok, clean and friendly. All staff was very helpful and even with early checkout you can have a shower before flying.”

Sep 10, 2007 by Young S. from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Closes for shopping (1 block from Siam).
• When I went, on outside wall construction.

“Hotel staff was very friendly got upgrade to deluxe room. Chinese & Thai restaurant are good.”

Sep 7, 2007 by Zachary from The Woodlands, TX
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[5]

• It was satisfactory to get a night's sleep.
• There is no way this is a 5-star hotel.

“We were on a business trip in Bangkok, and had stayed 30 days at the Intercontinental Bangkok (a 5-star hotel), which is within sight of the Amari Watergate. After our business trip, we took a 4-day stay on the beach in Krabi, and had to return to Bangkok to fly home. I chose a 5-star hotel, in the hopes that what we'd receive would be equivalent to the Intercontinental. We were sorely disappointed. The staff was not friendly upon check-in. The room was noisy, and the walls seemed paper-thin. As I said earlier, it was satisfactory to get a night's sleep (I did not say "good night's sleep"). Getting our luggage down the next morning was a nightmare. You'd think that a "5-star resort" like Amari would have better English-speaking or understanding staff. We are in Bangkok on a regular basis. I will never stay there again, and you should seriously think about re-rating the Amari Watergate to a high-3 or low-4 star rating. The Intercontinental Bangkok is a true 5-star hotel. At best, the Amari should get 3.75 stars.”

Sep 5, 2007 by Nicolai from Meckenbeuren Germany, DE
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very friendly staff. Nice rooms.
• Nothing.

“A perfect place for shopping. Very cheap shopping area.”

Aug 26, 2007 by Zane from Seoul, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic room! Great service.
• Nothing.

“We were given a grand deluxe room which was a surprise. It was fantastic. They let us check in early. Overall an excellent experience!”

Aug 14, 2007 by Michelle from Ironton, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The rooms.
• Location and too much traffic.

“It is a very nice hotel. Most sites rate it as 4 star not 5 star, but either way it is very nice. The only downside is the location. Siam Square area is very congested, and at most times of day, it takes a lot of time getting in and out. In addition, if you are lucky enough to find a taxi to drop you off there most will charge a surcharge for dropping you off in that area.”

Jul 24, 2007 by Javier from Airport West, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The size of the bed.
• Renovations still taking place woke me up!

“Great location and great facilities.”

Jul 13, 2007 by William
Overall Rating: 2
Cleanliness:[9] • Staff:[1] • Location:[1]

• Free wi-fi in lobby.
• Lazy staff.

“Third time I have stayed here and three times I checked out early morning and no staff would help me get a metered taxi to the airport. I have stayed at dozens of hotels in Bangkok from 3-star to 5-star and every hotel gets me a metered taxi to the airport. This is the only hotel I have stayed at that has not even tried to get me a metered taxi to the airport. On check out the duty manager had to come down and get me a metered taxi because the bell boy could not be bothered. This is not a 5-star hotel. A 5-star hotel will do anything to help the guest. Even 3-star hotels give the basic service of flagging down a metered taxi. Useless lazy staff - don't bother.”

Jul 13, 2007 by William from Whitby, ON CA
Overall Rating: 5
Cleanliness:[10] • Staff:[3] • Location:[1]

• Free wi-fi in lobby.
• Lazy staff.

“15 minute walk to public transportation. Taxi's going to the Watergate have to drive an extra 10-20 minutes to do a u-turn to drive you to the front of the hotel. Hotel staff will not help you get a metered taxi to the airport. The only "5" star hotel which won't help you get to the airport. I was expected to get a taxi myself out on the street. The showers, sauna, Jacuzzi, steam room, plunge pool were closed because of renovations. Very disappointing. Nice hotel but service is more like 3 star.”

Jun 8, 2007 by Hansen from Mesa, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Great management willing to make your trip great.
• Location is not great;

“A great 4 star hotel; would not quite put it at 5 stars though. Great management Roland there manager is everywhere on the property to make sure guests are happy and being served the best.”

Jun 4, 2007 by Keyur from Dayton, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Nice gym and lounge.
• The rooms had older outdated furniture.

“Good hotel but no way a 5 star. At best a 4 star.”

May 30, 2007 by Ehab from Bowie, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff, nice room, and great location.
• Slow internet connection in lobby, no AC in elevators.

“Overall stay was great! Only problem was the first room we got was very noisy from some renovation going on near us within the hotel. After complaining, the Duty Manager upgraded us to a Deluxe room which was much more nicely furnished. Location is very central.”

May 25, 2007 by Mike from Chapel Hill, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Nothing.
• Horrible customer service.

“This hotel stinks and is not a 5 star hotel. I was duped.”

May 11, 2007 by Paul from Monticello, IN
Overall Rating: 3
Cleanliness:[10] • Staff:[3] • Location:[5]

• Awesome fitness center (Clark hatch), and good location.
• Poor service, which is very rare in Bangkok.

“I travel to Bangkok four times per year and this hotel was poorly run. Would not stay again.”

May 7, 2007 by Steve from Hingham, MA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[2]

• Work out facilities and food selection.
• Location and ease of access for business and personal purposes.

“Nice hotel, close to shopping, not in the best location for public transportation; extra charges for internet use in room seems trivial.”

May 4, 2007 by Andre from Weyhe, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable deluxe room.
• Breakfast very expensive.

“A good hotel, my deluxe-room was quite spacious and comfortable. Breakfast is very expensive (more than 20 $).”

May 1, 2007 by Nancy from Ocala, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent service, beautiful. Open 24 hours (food, etc).
• Nothing.

“Highly recommend.”

Apr 11, 2007 by Giovanni from Kansas City, MO
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[1]

• It was clean.
• Amenities and noise level.

“I checked out of this hotel after one night despite paying for 3 nights. The hotel was unwilling to move me to another room -- they were doing construction next door to me. Moreover, the hotel staff was rude compared to other 5 star hotels that I have stayed at.”

Apr 9, 2007 by Menahem from Chesterfield, MO
Overall Rating: 7
Cleanliness:[9] • Staff:[1] • Location:[8]

• Big and nice pool, nice sauce.
• The air conditioner made noise at night and the shower was very low for standing shower.

“The hotel is on parts has 4 star elements (air conditioner made noise and the shower was very low) and was in 5 stars standard concerning the pool sauna and food.”

Mar 9, 2007 by Mike from Portland, OR
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[8]

• Friendly helpful and gracious staff.
• No free amenities..

“The complimentary breakfast, they did not have free access to the internet or international phone center. Restaurant was way to over priced. ”

Jan 23, 2007 by Allan from Stockton, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and friendly service staff.
• Beds are too hard and uncomfortable.

“A well run, clean and comfortable hotel for business as well as leisure travelers. Location is decent but a little too far away from mass transit (i.e. Bats or mart). Rooms are spacious and comfortable with the exception of the rock hard bed.”

1 of 1 people found this review helpful.

Oct 1, 2006 by Mattaniah from Los Angeles, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[6]

• The staff was very friendly and the hotel offered many amenities.
• The location was very crowded.

“I had a good time overall.”

Aug 30, 2006 by Keith from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very Friendly and Helpful Concierge. Beautiful Room. Centrally located.
• 15 minute walk to sky train, but taxis are so cheap it did not really matter.

“The Amari is not much to look at on the outside. Very tall cement structure. Inside it is very nice. The deluxe room was beautiful and spacious. The pool, and other facilities were great. Staff was excellent, especially the concierge. Far beyond my expectations for the price I got it for. I spent an afternoon touring the other 5 star hotels near the river. Those are even nicer. My girlfriend and I loved the Shangri-la, and hope to splurge one day and stay there. As for the Amari, it was convenient, luxurious, and everything we wanted. Across the street at the mall on the 5th floor, they have so many cheap a delicious eating places. From Thai ¿ Vietnamese. Hope this helps.”

1 of 1 people found this review helpful.

Aug 16, 2006 by Marcia from Estes Park, CO
Overall Rating: 7
Cleanliness:[7] • Staff:[3] • Location:[8]

• The Italian restaurant was excellent.
• The staff at the registration were incompetent. They were quietly rude and disorganized.

“Compared to the other 5 star hotels in Bangkok, this hotel was not in the same league. As I mentioned, the hotel registration staff were not well trained, disorganized and somewhat rude. There are many nice amenities to this hotel. The spa is beautiful, the pool and workout room are nice. The location is good for low end shopping near Pan tip plaza but the surroundings are low end.”

Jul 18, 2006 by Greg from Temperance, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean, friendly, 5 star all the way.
• Very Expensive Internet Access.

“This is a very nice 5 star in a nice area of Bangkok. It is close to some high end shopping areas, as well as street vendors just outside the door. The area seems to be pretty safe, although there are taxi touts that harass you as you walk just beyond the property. (But this is everywhere in Bangkok). The hotel is very nice inside. The one thing that I didn't like was that the lobby furniture was not very comfortable. The staff is quite nice, and speak English well. The rooms are lovely, with desks built in. My view from the 30th floor was breath taking over the city. ”

2 of 2 people found this review helpful.