User Reviews for Sutton Place Hotel

Research User Reviews for Sutton Place Hotel (1-20 of 271)

• Add Your Own Review »

Dec 6, 2009 by from Wellesley,MA
Overall Rating: 7

• Balcony for room.
• Room was not ready earlier as agreed by the hotel.

“Hotel is a good value for the money. Internet not worth getting. They use B wireless routers and connectivity is very poor.”

Dec 3, 2009 by Alison from Sudbury,Canada
Overall Rating: 10

• Excellent service and location.
• Room was next to a noisy elevator.

“Nice, well trained staff. Excellent location, you can walk to stores, restaurants and bars. Very clean. Easily located when driving from out of town.”

Nov 20, 2009 by Tamara Kara from Markham,Canada
Overall Rating: 9

• It was quiet.
• The lobby is old.

“It was a quiet, comfortable stay. The room we got was beautiful.”

Oct 12, 2009 by Joaquim from Plantation,FL
Overall Rating: 3

“This hotel was probably a nice one some 25 years ago. It needs some major uplifting if it wants to be suitable to demanding guests.”

Oct 1, 2009 by Stacey from Milton,Canada
Overall Rating: 8

• The room was big and the bed was great. Big flat screen TV with a great view.
• It was a fair distance to anything worth sightseeing. We had to walk pretty far.

“My husband and I were attending an event downtown being held at the Four Seasons. We would have loved to stay there but our pocket book wouldn't have. We put in a bid at Priceline and was ecstatic to get the Sutton Place. It is old world charm with modern amenities. The staff were very friendly, the room was big, clean and had a big flat screen TV not that we watched it. The bed was comfy and being on the 16th floor there was little street noise. Our view was of Bay facing west so you couldn't see downtown but we've seen it so no biggie. There was no balcony so if it were a summertime stay you'd be confined to your room. The pool was small but it got you wet and the sauna was great. We didn't eat there so I can't comment on the food. I hated paying $25 for parking but you'd pay close to that pretty much anywhere in the vicinity. Overall, a great stay and a great deal!”

Sep 30, 2009 by Cathy from Ottawa,Canada
Overall Rating: 6

• Concierge and housekeeping staff were very helpful.
• Check-in staff not very friendly, unable to accommodate our request for a cot for a 3rd person in the room, no restaurant.

“Old-fashioned ambiance, French provincial furniture in rooms, beautiful lobby, close to government and business - less convenient for shopping, especially when the weather is not good for walking. Could use some kind of advisory posted in the lobby to warn or advise visitors of events they may want to attend or traffic issues such as street closures which may affect travel times to airports, trains, etc. Hotel staff seemed unable or unwilling to control loud partying on our floor at 4:00 am.”

Sep 24, 2009 by Pam from Charlottetown,Canada
Overall Rating: 10

• Centrally located and beautiful rooms.
• Limited room service menu.

“The hotel was older but not rundown. It was historic and beautiful, within walking distance to anything in the city. The room was lovely, the bed plush and comfortable and the bathroom had everything necessary. We had a suite and it was large and spacious.”

Sep 21, 2009 by Ed from Calgary,Canada
Overall Rating: 10

“Beautiful rooms, great location, and 2 blocks from subway stop.”

Sep 21, 2009 by Denis from Fort Mcmurray,Canada
Overall Rating: 8

• Clean, nice rooms.
• Pool, and there was
  no hot tub.

“The hotel met all of our expectations except for the pool.”

Sep 16, 2009 by Matthew from Guelph,Canada
Overall Rating: 10

“Staff were extreamly good and helped us with all our needs.”

Sep 9, 2009 by Oliver from Mississauga,Canada
Overall Rating: 9

• Excellent quality of rooms.

“This hotel surpassed my expectations and my room was absolutely gorgeous. The staff was very friendly.”

Sep 6, 2009 by Laura from New York,NY
Overall Rating: 6

• Good location
• Locked minibar, lack of toiletries, wanted to charge $7 to print boarding passes

“First impressions are positive when you first walk in, however, the hotel lets itself down by having a locked minibar, few available toiletries, and slightly dilapidated furniture. The front office proved to be rather unhelpful as they would not print out boarding passes and insisted I use the business centre at $5 per 15 minutes and $1 per page even though it was closed.”

Jun 19, 2009 by Henry from Canton,OH
Overall Rating: 9

• Good room size with upscale furnishings.
• Lobby area, once upscale, now needs a face lift.

“Great hotel, good location, great rooms.”

Jun 7, 2009 by Rick from Yarmouth Port,MA
Overall Rating: 7

• Not a 4 or 5 star hotel.

“Nice hotel but would not rate it above 4 stars.”

May 25, 2009 by Susan from Toronto,Canada
Overall Rating: 7

• Convient, safe, friendly staff, clean.
• Shower water flowed over floor; dated decor.

“Older hotel, slightly dated, clean, convenient, good staff comfortable rooms, good value, good food.”

May 25, 2009 by David from Alexandria,VA
Overall Rating: 10

• Very good room and
  excellent location.
• Plastic cups in the bathroom!

“Very excellent and
plastic cups in the bathrooms.”

Apr 9, 2009 by Jack from Silver Spring,MD
Overall Rating: 2

• clean environment, professional staff and comfortable rooms.

“Unfortunately my recent stay at the Sutton Place Hotel was awful. The wireless internet was ridiculously slow.”

Mar 23, 2009 by Karin from Picton,Canada
Overall Rating: 9

• Very efficient, classic, clean, comfortable and centrally located.

“Great location, well-maintained and efficient.”

Mar 12, 2009 by Barbara from Ridgeway,Canada
Overall Rating: 5

• The bathroom was set up for a wheel chair ( I am not in a wheel chair) The bathroom door didn't close a; so I requested a king bed and got a queen.

“It had its day clean outdated.”

Mar 12, 2009 by Maureen from Wiarton,Canada
Overall Rating: 9

• Loved the decor.

“Very nice hotel would definetly reccomend to others.”

Mar 7, 2009 by Michelle from Picton,Canada
Overall Rating: 4

• Room was spacious.
• Extremely noisy! Didn't sleep at all!

“This hotel was elegant, but not ideal for the leisure traveler. It is not in a good location to quickly get to attractions in Toronto and has no shopping or restaurants nearby. The room was extremely noisy, could hear every noise from next door and above. Doors constantly slamming, music etc!”

Mar 2, 2009 by Kelly from Callander,Canada
Overall Rating: 6

• Great location.
• The bathroom was horrible, carpet had sticky spots.

“Stayed one night, great location, parking attendants were great, hotel reception was very rude, bathroom door was a slider and would not close, shower was a geriatric model and water went into the toilet area.”

Feb 19, 2009 by Mary Ellen from Youngstown,NY
Overall Rating: 9

• It was charming, friendly, comfortable and quiet.

“We stayed in a beautiful king deluxe room on the 18th floor, and it was one of the largest rooms we've ever stayed in in Toronto. Comfy bed, Gilchrist and Soames bath products, large plasma screen tv, and a coffeemaker. Everything went well beyond our expectations and we had a wonderful stay.”

Jan 4, 2009 by Corey from Holland,OH
Overall Rating: 10

• Great location, and great staff. Quality hotel!
• Parking was a little expensive.

“Great hotel. Great location. Great staff. I would stay again on my next trip to Toronto. Highly recommend.”

Dec 9, 2008 by Bill from W Vancouver,Canada
Overall Rating: 4

• Generally
  ok but tired and a bit worn.
• Breakfast was poor especially the buffet with no cereal available. Juice and coffee were overpriced.

“Staff was courteous and helpful but the dining room for breakfast was poor. Someone from this hotel should go to a Marriott or Hilton and see what a breakfast buffet should look like. I thought $35 for a really poor meal was a bit like London before they lost most of their tourism business and changed modes.”

Dec 5, 2008 by Chris from Afton,NY
Overall Rating: 8

• The room was a suite complete with a kitchen.
• The bed was small and too hard with only two pillows.

“I was impressed with the room when I first walked in. However my opinion lowered when I went to bed on a bed of lesser quality than ones I have slept in in the past. Then in the shower, I noticed mold up high in the shower all the way around. I am sure it was out of reach of the average maid, but needs to be addressed. Shampoo were in containers attached to the wall of the shower.”

Dec 3, 2008 by Marlene from Toronto,Canada
Overall Rating: 8

• Rooms were big, and very nice and comfortable.
• They did not accommodate my request for 2 double beds in each room.

“They did give me 2 adjoining rooms on a corner of the floor as I requested, but did not give us 2 double beds in each as I wanted.”

Dec 3, 2008 by Cheri from Barrie,Canada
Overall Rating: 7

• The sink in the bathroom and
  the room was dirty.

“The hotel is in a great location, the staff is very friendly. Our room was not the cleanest, the sink in the bathroom was dirty, and other than that the rest of the room was clean.”

Nov 30, 2008 by Lynne from Montreal,Canada
Overall Rating: 6

• Clean and quick service.
• Location is not downtown but midtown, the sheets were rough, there was no conditionner only shampoo.

“Ok, clean and proper hotel in midtown location. Near subway station and 24 hours foodmart, acroos the street from Tim Horton's if you wish a quick coffee in the morning.”

Nov 27, 2008 by Bruce from Cameron,Canada
Overall Rating: 1

• The room service was horrible. I did not like that the staff did not look after this issues.

“I had made arrangements for the staff to have some things sent to my room for when we arrived. When I checked in that staff assured me that it would be sent to my room and be there for when my wife and I got to the room. After 60 minutes waiting in the room I went to the front desk and canceled the order. At that point we left and went out for dinner. I found the the staff did not really care that this detail was missed and did not try to offer any alternative. I will not stay at this hotel again and will not recommend this hotel to anyone.”

Nov 23, 2008 by Cheryl from Kagawong,Canada
Overall Rating: 9

• Liked the location, convenience and proximity to public transportation.
• The toilet area was not separate from the sink area.

“The hotel was very clean and conveniently located. I would recommend this hotel to family and friends.”

Nov 17, 2008 by Laura from Peterborough,Canada
Overall Rating: 9

• Location, competence of staff, size and comfort of rooms, beds.
• Small bathroom.

“Hotel is located 1 block from subway. Although aimed at business travelers was perfect for my overnight with young child. More intimate than most large hotels, real concierge and staff courteous and competent. Rooms very good size and beautifully finished. Room service excellent (perfect for breakfast)and pool design and temperature perfect for an activity.”

Nov 10, 2008 by Brad from Strathroy,Canada
Overall Rating: 9

• Was located centrally.
• Parking was too expensive.

“The hotel was attractive and centrally located in downtown Toronto. The room had a flat screen TV and was very spacious. However, the parking was too expensive, and the mini-fridge was locked so I couldn't put my beverages in it.”

Nov 5, 2008 by Erica
Overall Rating: 10

• I think the people who work there are very nice.

“I enjoyed staying at this hotel. The people that work at the hotel were friendly, even the people that work at the restaurant. The rooms were clean and comfortable.”

Oct 24, 2008 by Rosa
Overall Rating: 1

• Did not like.
• Did not like - front desk clerk was not friendly.

“Would not stay here again.”

Oct 23, 2008 by Stephanie
Overall Rating: 1

• Beds were large and comfortable.
• Noisy.

“Beautiful place. Building is old therefore the elevator noise echoes throughout the hotel. I would not recommend this for business travelers unless you plan on getting no sleep. Horrible trip.”

Oct 23, 2008 by Christine
Overall Rating: 9

• Cleanliness, nice linens, polite friendly staff.
• Room too hot, had to plug coffee maker in bathroom.

“Great hotel, clean bright room. Had to plug coffee maker in bathroom. No pen or paper in room. Awesome bed and bed linens. Nice sized room.”

Oct 15, 2008 by jayne
Overall Rating: 9

• Spacious clean room. Quiet. Great location.
• Some of the front desk staff was not overly friendly or helpful although there were a few who were very professional.

“Did not have hot water in the shower during the daytime hours. We felt like some of the staff was rather cold. Have had friendlier staff at the Marriott. The hotel is beautiful and we were very pleased. Extremely clean and quiet during our visit. Paid $25/day for self parking at the hotel. Wish they would have offered us the choice of parking just around the corner for a flat rate of $3.50 - would have appreciated being told about that choice - we only became aware of that parking at the end of our stay.”

Oct 8, 2008 by Jeff
Overall Rating: 8

• Great staff and comfort.
• Room windows not insulated for noise - very noisy in an overall excellent room.

“Short of the lack of noise insulted windows the room and staff was excellent.
”

Oct 8, 2008 by Jason.
Overall Rating: 6

• Great location!
• Ice machines didn't work.

“When we politely called about having no ice availability (broken machines on the three closest floors), we were flatly told that they do not deliver ice under any circumstance. We then noted for a 4 diamond hotel, this was unexpected, the response was so?Unbelievable - really! Everything else about the hotel was just fine though.”

Oct 1, 2008 by Tom
Overall Rating: 7

• Room size was large, large flat-screen TV, nice furnishings.
• Small bathroom, front desk staff minimally helpfu.

“Hotel is generally well-maintained and has good-quality furnishings in large guest rooms. With better services and amenities. Unfortunately, bathrooms are a bit on the small side. Location is good, within walking distance to the trendy Yorkville neighborhood. My non-smoking room was, apparently, adjacent to a smoking room and there was a connecting door between the two rooms. Not a good situation. Entire floors should be non-smoking to avoid this problem in which my room had a strong odor of fresh cigarette smoke, which only manifested itself after someone checked-in to the adjacent room.”

Sep 30, 2008 by Christian
Overall Rating: 9

• Room with balcony.

“Design is a bit old-fashioned but in a stylish way.”

Sep 24, 2008 by Lisa
Overall Rating: 10

• Beautifully decorated, romantic and location.

“Excellent hotel, very well taken care of. This hotel has always had a very good reputation since the 1970's, am very happy to see they have maintained that reputation.”

Sep 10, 2008 by Dean from Toronto, ON CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Easy access to the front door.
• After informing the front desk about a faulty sink they still did nothing.

“Quite frankly the room was not safe. The sink leaked over the washroom floor. I had to brush my teeth in the bathtub. When the washroom was inspected by the service agent he agreed the sink needed replacing. I feel cheated and will definitely reconsider using any service like this again. Thanks.”

Sep 6, 2008 by Louise from Birmingham, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The whole feeling and the staff.
• I cannot think of anything.

“Great experience.”

Sep 5, 2008 by Janet from Port Hope, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• Room was spacious and bed was comfortable.
• Lousy soundproofing and very loud neighbors.

“Nice location, nice room, too bad Toronto Streets are so busy and the sound proofing of rooms couldn't be better.”

Sep 3, 2008 by Lisa from Avon, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Good, safe location; clean, quiet and very comfortable; large rooms for the price.
• No complaints!

“This is a very nice hotel in a great location close to Yorkville, the ROM, and U of T, and a short walk to Yonge St. and the metro. The superior king corner rooms are very spacious and comfortable, with a nice large bathroom.”

Aug 31, 2008 by Susan from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• We liked the fresh flowers everywhere. Also the restaurant.
• Cardboard cups in the room ( should be china) AC didn't work, 29 deg C!

“We were impressed with the value for price. We liked the quieter location but near enough to Union St. and the Eaton Ctr. and Yorkville. We were very hot in our room the AC didn't work, had it looked at twice and it still didn't work. Sun loading on the room on the sunny corner of the hotel at 29 deg.C in to it was not pleasant. We did get a fan but it was still very uncomfortable. We also were disappointed that the cups for the coffee maker were cardboard at 4star they should be china. The tea was Earl Grey which is very perfumed and delicate. I bought a bone china cup and some reg. tea. Not enough cream provided. Otherwise we were very happy.”

Aug 28, 2008 by Michelle from Oswego, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• It was a luxury hotel.
• Paying for the internet, needing to request more towels, they left 2 towels for 3 people.

“While this hotel was a beautiful, luxury hotel, I was not happy that upon checking in found out that they only had king beds available and they did not have sofas with pullout beds, or cots available. Also, they only had 2 towels for 3 people. Even if there were just 2 people because of the king room, I think they could spare putting in a few extra towels. Another disappointment was to find that you had to pay about $15 per day for internet access. I think this is ridiculous, almost every hotel including national economical hotels, like Day's inn, Quality Inn, Econo Lodge etc. has free internet.”

Aug 27, 2008 by Suzanne from Cobourg, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The room was clean, comfortable, updated, and a modern TV to watch the Olympics on.
• Self-parking price of $25.00 plus taxes.

“This hotel was within walking distance of the Royal Alexandra Theatre, plus choices of good restaurants. The room we were given was very comfortable, updated and quite quiet during the night, which is very important to us. The staff at the front desk were very efficient & courteous. We had no personal needs while we were guests there. A very positive experience. We also appreciated the Tim Horton's directly across the street for a quick meal in the morning.”