User Reviews for Radisson Hotel and Conference Center Canmore

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Oct 25, 2009 by Bob from Houston,TX
Overall Rating: 9

• Close to Banff but much less expensive.
• Parking lot was very dark.

“The Canmore Radisson was very nice and a great value. It is only 15 minutes from Banff, but is much less expensive than Banff hotels. Highly recommended.”

Oct 22, 2009 by Keith from London,Canada
Overall Rating: 8

• No hassles, great washroom, and fitness center.
• A lot of people noise coming from corridor each of 3 nights.

“Good basic room with all normal amenities - ironing board, TV Internet hookup coffee machine and super clean new shower wash room facilities. Helpful staff. Unfortunately an outdoors walk is required to access the lovely, clean well equipped fitness center, pool, hot tub steam room. the tread mill was out of order.”

Sep 15, 2009 by Dan from Okotoks,Canada
Overall Rating: 7

• Clean and well located.
• Staff was young, inexperienced both at front desk and in restaurant and not customer oriented.

“Good clean hotel, centrally located in Canmore, but with staff that are not well trained in customer service. Restaurant is overpriced, particularly taking into account the fairly low quality of service provided by staff.”

Aug 30, 2009 by Doug from Port Moody,Canada
Overall Rating: 9

• Quality of bed.
• Pool washroom was not clean enough.

“Excellent value, great location, and friendly staff.”

Aug 30, 2009 by Mark from Eden Prairie,MN
Overall Rating: 10

• Good location. Friendly staff. Big rooms with comfortable beds and nice swimming pool.
• Nothing.

“This is a perfect hotel to stay with a very reasonable price!”

Aug 20, 2009 by Jennifer from Dartmouth,Canada
Overall Rating: 5

• Room quality
• Room size, horrible sunday brunch

“The front reception staff was pleasant. The rooms were nice and modern. However, we attended supposedly the "best Sunday brunch" and I believe it was the worst Sunday brunch in Canada. They didn't even have toast!! There were no staple items such as French toast, pancakes, toast, bagels, breakfast pastries, eggs Benedict, etc. For a $20 brunch I expect better quality than steamed egos!”

Aug 20, 2009 by Scott from Calgary,Canada
Overall Rating: 4

• Friendly, helpful front desk staff.
• Pool water quality was poor. Hot tub was disgusting.

“I hate to dwell on the negatives but it's hard to ignore dirty carpets, odd smells, cramped rooms (especially the bathroom) and the absolute atrocious water quality of the pool and hot tub. The pool water was cloudy and they obviously compensate for that by throwing in a whole lot of chlorine. The hot tub has a thick layer of foam and scum - this is grease, oil and skin cells people! Don't let your kids make a Santa beard out of it! Front desk staff were friendly and helpful but I found the rest of the workers aloof at best. One was even smoking a cigarette right outside the door to the courtyard and we had to walk through a thick cloud of his smoke to get to the pool. It was fine for one night but if I had been booked for more I would have been looking for other accommodations. Apparently the restaurant is good but we did not eat there.”

Aug 13, 2009 by Lauren from Edmonton,Canada
Overall Rating: 5

• It was a good price and staff was friendly.
• My boyfriend and I got engaged during this trip and when the smallest thing would have made us feel special that the hotel could have done, they didn't.

“This hotel was a little disappointing. We expected a nicer, more romantic place to vacation. The steakhouse on premises was disappointing. It was too expensive for tasteless food. We had a great time on our holiday and the hotel was just a place to stay overnight but it would have been nice to have had an even nicer place. Overall it was just okay.”

Aug 12, 2009 by Grace from Carlsbad,CA
Overall Rating: 8

• The room is clean, quiet and easy to find.
• The hall way and the elevator carpets are dirty and worn out.

“We got a good room rate through Priceline. We stayed for two days and were pleased. The room and the bath room are clean and good sizes, but the bed is too soft for us. The hotel provides refrigerator and coffee maker with coffee. The hallway and the elevator area are stained and worn out. The location is not far from the highway we mainly visited Banff and very close to the supermarkets. The inner hotel looked rather dated. If you don't mind the look, it is a good value place to stay.”

Jul 7, 2009 by Lori from Calgary,Canada
Overall Rating: 6

• The beds are comfortable.
• The toilet didn't work when we arrived, but it was fixed promptly.

“Good, quiet location not too close to the train tracks. Basic rooms with basic amenities. Good for a quick stay.”

Mar 4, 2009 by Paul from Three Hills,Canada
Overall Rating: 8

• Very quiet for sleeping.
• Noisy fan that kicked on during the night.

“I would have been nicer to have the hot tub/swimming pool and exercise room under the same roof as hotel, so you didn't have to walk outside to get to it.”

Jan 13, 2009 by Andrew from Sturgeon Bay,WI
Overall Rating: 7

• I liked the sleep number beds.
• They did a poor job of cleaning the room each day.

“This is not somewhere I would return to. There are plenty of decent hotels that have as much to offer.”

Sep 4, 2008 by Daming
Overall Rating: 8

• It is very good hotel. My wife and I enjoyed everything, they were supportive.

“They supported everything which they can give in this hotel.”

Sep 2, 2008 by Fatos from Ann Arbor, MI
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[7]

• Friendly staff.
• Dirty room carpet, small room.

“Decent location, friendly staff but would not stay again due to the room conditions.”

Aug 31, 2008 by Les from Shawnigan Lake, BC CA
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[7]

• The location to downtown was good.
• Filthy rooms and poor service.

“We stayed for a total of 3 nights and the housekeeping staff did not clean the room, stock or clean the coffee, or make the bed. We called and asked for service and received none. We were in a group attending a wedding that stayed at a nearby hotel that was way cleaner.”

Aug 26, 2008 by John from Saint George, UT
Overall Rating: 3
Cleanliness:[2] • Staff:[6] • Location:[7]

• Nicely decorated.
• Toilet not cleaned. Carpets in hallway badly stained. Walls were damaged.

“This hotel caters to tour groups and a bus was started at 6 am and the engine ran for an hour. The hotel is not taken care of. It needs to be inspected often. The toilet in our room broke (seat). The room had been refurbished but there was damage to the public areas. There was a complimentary breakfast that we were not told about. I would use another hotel next time. This was overpriced and had careless management.”

Aug 12, 2008 by Kuenzang from Calgary, AB CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Nothing.
• Dingy and motel like.

“Dingy and motel like. Lost and found refused to help,. generally bad experience.”

Aug 11, 2008 by Matt from Chicago, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[7]

• Hot tub/swimming pool was great after a long day of hiking. The bed (sleep number) was very comfy.
• The room was dingy with stained carpeting.

“Just minutes away from Banff, reasonable prices (relatively speaking), courteous staff. The whirlpool/pool was great for relaxing the sore body after long days of hiking in Banff. The sleep number bed was very comfortable and good for my back. The room, though, was a little cramped, dingy and with badly stained carpeting.”

Jul 28, 2008 by Liz from London, ON CA
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[8]

• The dining room was fine and the beds were comfortable.
• We thought it was a more deluxe hotel so did not expect peeling paint, many burnt out light bulbs. A hot tub that only partially worked etc.

“The Canmore Radisson has a main building and two back buildings. It is an outside walk type of accommodations. The hotel requires repairs and is not a deluxe hotel. We would not recommend it to anyone that was looking for a four or five star place. Possibly a 2.5 star.”

Apr 28, 2008 by Robbie from Edmonton, AB CA
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[7]

• Good breakfast. Can adjust firmness of beds.
• First room was cold and hot water wasn't working.

“One of the nicer hotels in Canmore. Far enough from the train tracks that they won't disturb you. Overall, a nice hotel with great staff.”

Apr 6, 2008 by Todd from Edmonton, AB CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Pool was nice, rooms were clean.
• Fitness facility minimal.

“Main building has nice rooms, I would rate them as a 3. The rooms with the separate entrances, Motel like style, were not as nice, I would only rate them as 2. The fitness facility was minimal, 1 bench, 5 different barbell weights, one stationary bike. Pool was nice.”

Mar 26, 2008 by Matt from Cambridge, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• Close to highway, beautiful location/scenery!
• Buildings/rooms are not connected, laundry broken.

“Great location, great price. Clean rooms The buildings are not connected which means you have to walk a good distance outside to get to main building with pool and restaurants. Washer and dryer were not working properly. Might be scamming people on dryer, it doesn't dry clothes very well. Had to spend $2 5x to get clothes to the point that I could hang them to dry over night. Despite these problems, I would consider staying there again (if I got a room in the main building).”

Mar 25, 2008 by Liana from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Hotel appearance just like a brand new hotel.
• Swimming pool located in separate building, has to go outside first.

“Great experience. Would definitely recommend to anyone traveling to Banff/Canmore/Calgary area.”

Mar 22, 2008 by Ann from Spruce Grove, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great friendly staff!
• Shower curtain had a musty smell.

“Overall, great location, staff was fantastic (rare to come by in Alberta), we enjoyed our stay.”

Mar 17, 2008 by Lisa from Waterloo, ON CA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• The location and main building were clean and bright.
• The room was dingy, cramped and smelled.

“The Raddison Canmore was nice in the main building, but when I was directed to my room it was off the main building cramped, dingy and not clean. I was disappointed.”

Mar 16, 2008 by Chris from Waco, TX
Overall Rating: 0

• Sleep number beds. Location. Very helpful staff.
• Cleanliness.

“I was very impressed with the staff of the hotel and their helpfulness. My hotel room wasn't very clean. I found hair all over the place (a certain pet peeve of mine) including the shower, which was of particular concern.”

Feb 28, 2008 by Qassim from Sherwood Park, AB CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Staff upgraded the room after some fighting.
• The room we were initially assigned was not up to standard.

“The hotel has two parts: one junky, the other renovated. If you stay in the renovated section, you will be all right.”

Feb 21, 2008 by Leeann from Spruce Grove, AB CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Lobby had a nice rustic feel.
• Menu selection at restaurant very upscale for star rating and limited in selection.

“Rooms were clean and functional. Staff was friendly. Lobby quite nice.”

Jan 24, 2008 by Krista from Lasalle, ON CA
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[4]

• In a scenic location.
• Dirty, inconvenient, was more like a motel than a hotel, outdated furniture, stained carpets, the sink was outside of the bathroom!

“I was very unhappy with this hotel. It was dirty and outdated, the bathroom sinks were outside of the bathroom, and there were cigarette burns on the tub. The bedding was itchy and I developed a rash. The carpet was stained, and the dust made my allergies flare up like crazy - I could barely sleep the entire night.”

Jan 20, 2008 by Susan from Menasha, WI
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[7]

• The room was beautiful and the staff was very friendly and helpful.
• The pool area was just average.

“We stayed here for 4 days on our honeymoon. We were given an upgraded room with a king bed. We requested a refrigerator and were given one at no additional charge. When we entered the room, we were thrilled to see rose petals on the bed and strawberries and a bottle of champagne waiting for us. On Christmas day, the front desk found a great restaurant for us and even convinced the establishment to stay open for our late dining. We recommend staying in the main building as we saw a room in one of the outer buildings and it was not nearly as nice.”

Jan 2, 2008 by Eric from Torrance, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, tidy and things looks good. So is the swimming pool.
• The water drains very slowly in the bath tub.

“I saw some negative reviews on the website from last years' visitors and was very worried. However, when I arrived at the room in the main building, I was so happy because the room was clean, looked great and exceeded my expectation. I liked the swimming pool and the service was good.”

Nov 28, 2007 by Cynthia from Calgary, AB CA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[2]

• The rooms lobby and restaurants were nice and fully what I would expect at this start level.
• The location of the hotel.

“The hotel itself was excellent. I had originally wanted the location to be in Banff, but this hotel that I won was actually in Canmore, a completely different town that was approximately 30 minutes away on the Trans-Canada highway. Although I made calls to the customer service center, they were not helpful in trying to resolve this situation for me. This hotel location turned out to be extremely inconvenient and completely ruined our travel plans that were centered around Banff.”

Oct 21, 2007 by D from Juneau, AK
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• It had rabbits in the parking lot and a beautiful lobby.
• It was very shabby in all aspects.

“It appeared this is where they contracted with organizations like the Canadian railroad to house their laborers/operators and where they had apartments for staff of the motel. The exterior of the old section was rotten in places, the drapes were askew, caulking around the sink was slopped on and missing for about 1/4 of it, the olive color paint on the wall had been slopped on the white ceiling in areas, picture frames were askew and one had a the picture in the frame askew as well. The furniture was poor quality "country" style. When the people upstairs walked (they were not intentionally loud) it woke us. I was very disappointed and apologized to my wife for bringing her there. Representing the room they put us in as three stars is fraud. Don't go.”

Sep 25, 2007 by Bob from Edmonton, AB CA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• Convenient location, with accommodating facility/experience.
• Room needed better cleaning and repairs to HVAC unit.

“The room value was proportional to the amount paid. I am wondering if Canadian hotels offer the same value as the hotels, we experienced, in USA.”

Jul 16, 2007 by John from Venice, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[3]

• Comfortable bed.
• Overpriced, noisy, dirty, nothing special.

“This is not a 3 star hotel. Other than that it is just O.K.”

Apr 30, 2007 by Phat from San Gabriel, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• Good location, cleanness, free internet.
• NA

“NA”

Feb 20, 2007 by Douglas from Calgary, AL
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very quiet, comfortable room.
• Hot tub broke, steam room broken, women¿s change room broken.

“A nice little basic room, quiet and comfortable. Friendly staff. Large open lobby. The only negative is the hot tub, women¿s change room, and steam room is under repair and appears to be a long term repair.”

Feb 5, 2007 by Randi from Berkley, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very helpful staff.
• Buses in parking area made it difficult to park.

“Nice moderate hotel; clean, comfortable and pleasant. Very convenient to highway. Some of the nicest staff I have encountered while traveling.”

Jan 24, 2007 by Dick from Kenosha, WI
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[7]

• Good location, relatively modern, smoke-free.
• Poorly lit rooms and overall starting to need clean up, paint up and fix up.

“This is a good hotel in a good location but it's beginning to show signs of neglect and cost-cutting: poor room lighting, dirty walls, chipped paint, etc. This is not to scare anyone away but the hotel owner needs to take maintenance seriously as this place needs some clean up, paint up and fix up. That said, it's not a horrible place or one that anyone should avoid (smoke free is a plus!) But it could easily start getting a bad reputation if it continues to be a victim of neglect.”

Jan 4, 2007 by Ashlee from Calgary, AB CA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[8]

• The sleep number beds were very comfortable.
• The room was dark and outdated. The washrooms were minimalist.

“This hotel should be economy to low moderate in rating. It provided a place to sleep for the night but offered minimal amenities. The location is good but it is much overpriced for the type of room and service that you receive.”

1 of 1 people found this review helpful.

Aug 21, 2006 by Thomas from Lafayette, LA
Overall Rating: 2
Cleanliness:[1] • Staff:[4] • Location:[8]

• I liked the price and the size of the room.
• Room was not clean, sheets were dirty, floor had hair stains.

“This hotel was one of the worst I have stayed at, lower than a Motel 6.The steps leading to the room were filthy. Once in the room, the carpeting was dirty and stained, the sheets were stained, the bathroom had hair from previous customer. I would not stay at this hotel again and it was definitely not worth the price.”

1 of 1 people found this review helpful.

Jul 14, 2006 by Chuck from Austin, TX
Overall Rating: 1
Cleanliness:[7] • Staff:[5] • Location:[7]

• The upgraded room was nice.
• Their definition of a 3 star room.

“I paid for a 3 star room and was given a 2 star room, then I had to pay more to get what was originally purchased.”

1 of 1 people found this review helpful.

Jun 27, 2006 by Richard from Federal Way, WA
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[8]

• Only think good about the hotel was it's location.
• Was a very dirty and uncomfortable hotel. Wouldn't recommend to anybody.

“N/A”

1 of 1 people found this review helpful.

Apr 16, 2006 by Tarun from Neshanic Station, NJ
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[7]

• Location is good.
• Rooms are small.

“Hotel is centrally located in Canmore. The rooms are small and cramped. For the colder weather of Canada, they could make their blankets or comforters thicker and warmer.”

Apr 12, 2006 by Sharon from Edmonton, AB CA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location.
• Noise- facing garden and the room was very hot, we tried to leave window open but too noisy.

“Great location, good size rooms, beds hard, blankets/comforter excellent, staff friendly. Pool and hot tub good. Didn't use restaurants or lounge.”

Apr 10, 2006 by John from Maple Ridge, BC CA
Overall Rating: 0
Cleanliness:[10] • Staff:[9] • Location:[8]

• Well appointed room.
• Everything was satisfactory.

“A very enjoyable stay at a fashionable hotel.”

Mar 23, 2006 by Andrew from Chapel Hill, NC
Overall Rating: 4
Cleanliness:[9] • Staff:[2] • Location:[8]

• The location in Can more and near Banff is good.
• Staff were slack and services promised were either not delivered or delivered late and shabbily.

“Service was poor. We expected a breakfast delivery after placing the order form provided on our door handle the night before, but the order was never even picked up from the room. We called to complain and they said that they would bring it immediately. When they did bring it, they tried to charge us room service prices, rather than the cheaper breakfast order prices. This hotel claims to provide wireless internet, but does not. The Ethernet connection provided is not what I would call high speed. Used toiletries were not replaced in three days. The location and the room were fine, but I've had better service at one star motels.”

Mar 22, 2006 by Ron
Overall Rating: 6

“Toilet was plugged upon arrival in room, rollaway cot that was requested 3 days earlier was not in room upon arrival. Breakfast in restaurant was poor.”

Feb 19, 2006 by Tim from Royse City, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Food was great.
• No big lobby or fire place.

“Nice hotel, unbelievable views of the mountains around you.”

Feb 8, 2006 by Dale from Regina, ND
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[9]

• The steakhouse in the hotel was very elegant, food and service was very good.
• Two different drapes in the room (number 503) carpet was worn.

“We were put into another building behind the hotel with older quality, well worn rooms. Service was fine, location was good, food in the steakhouse was very good. ”