User Reviews for Lahaina Shores Beach Resort

Research User Reviews for Lahaina Shores Beach Resort (1-20 of 144)

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Dec 8, 2009 by Michelle from Tualatin,OR
Overall Rating: 0

• The tower is nice and the staff is very friendly.
• The rooms away from the tower are run down and creepy and falling apart!

“When you drive up to the property is seems very nice. As long as you stay in the Tower/main building the rooms are very nice but there is no mirror near a counter or desk to do your hair and makeup, awkward!”

Nov 28, 2009 by Don from Renton,WA
Overall Rating: 6

• The refurbished rooms in the tower were very nice.
• The quality of food was poor to fair with only a bar like menu.

“The staff was friendly and it had a very nice Hawaiian atmosphere. I would recommend the tower rooms but not the cottage rooms.”

Nov 18, 2009 by Ed from Colorado Springs,CO
Overall Rating: 7

• Great beach location.
• Aloha spirit was not apparent with some employees.

“Nice hotel on a world class beach in nice area.”

Oct 11, 2009 by Darrell from Burien,WA
Overall Rating: 3

• Public spaces were fantastic.
• We were first given a rundown crappy cottage room.

“After checking in and getting our room in a cottage, we called the front desk requesting a room upgrade. We were told that their garden view rooms for 15 dollars more a night were all booked but if we wanted to we could upgrade to a water view room for 50 dollars more per night. We did the 50 dollar upgrade rather then staying in the run-down, cramped cottage room.”

Oct 8, 2009 by Vera from Oconomowoc,WI
Overall Rating: 10

• The staff was fantastic, always willing to answer questions.
• I would have preferred a mirror over the sink.

“ Clean, beautifully cared for, friendly staff. Beach was fabulous. ”

Oct 5, 2009 by May from Mountain View,CA
Overall Rating: 8

• Staff is very kind, room is comfortable, and the small wet towel provided in the lobby is very considerate.
• No microwave provided.

“Overall, my experience at this hotel met my expectations and matched the price I bid.”

Oct 3, 2009 by Marjorie Vaught from Las Cruces,NM
Overall Rating: 10

• Beautiful facility, private, perfect location to town, best view looking directly at ocean
• Parking fee.

“We were pleasantly surprised by quality of hotel. We read mixed reviews but it's one the best hotels we've ever stayed at. Beautifully designed room, hotel & facility. Ideal location looking directly at ocean and minutes from Front Street where all local attractions are located. Hotel is private (rarely saw children) and luxurious...highly recommend & very affordable.”

Sep 29, 2009 by Kathy from Capistrano Beach,CA
Overall Rating: 3

• The location.
• It was old and musty. The hotel room was not clean looking. Also the toilet overflowed.

“I would never give this hotel 3 1/2 stars. I think at the most it is 2 1/2. Maybe 20 years ago this hotel could be classified as 3 1/2 stars. The rooms were old and musty smelling. There were cracks in the mirror. The shower was either not cleaned or there were permanent brown stains in the shower. The pipes made a very loud crying screeching sound anytime you flushed the toilet. The toilet also overflowed the second time we used it. This was not worth the money that's for sure.”

Sep 21, 2009 by Julie from Belmont,CA
Overall Rating: 10

• Great Service Friendly Staff, and beautiful grounds.
• Needed better lighting over sink areas in rooms.

“We had a great stay here and would definitely go back. Our room was great and to our surprise we were upgraded to an ocean view. The staff was friendly, beds were comfortable, and the grounds were beautiful.”

Aug 25, 2009 by chana from Baltimore,MD
Overall Rating: 10

• great resort
• need to pay for parking

“great place to stay! we got upgraded to a nicer room”

Jun 28, 2009 by Jon from Salt Lake City,UT
Overall Rating: 9

• View from the room in the Tower.

“The Royal Lahaina resort hotel is a great property to relax without the feeling of being in the central tourist hotel in Lahaina/Kaanapali. The tower is a very upscale hotel room with a lanai that provides you a beautiful view overlooking the water and mountain side. The cottage rooms are very rustic and reminded me of country style living.”

Jun 16, 2009 by Maridyth from Enumclaw,WA
Overall Rating: 8

• Staff is always super friendly and helpful.
• Elevators, still working on them.

“Good value. Very friendly and helpful staff. A little dated but very clean.”

Jun 2, 2009 by David from Honolulu,HI
Overall Rating: 5

• Clean beds.

“Quaint hotel on a great secluded beach, with typical Hawaiian service.”

Jun 1, 2009 by Sen from Fremont,CA
Overall Rating: 3

• Location was amazing..
• Really
  rude front desk staff.

“Our first impression of this hotel was that it was beautiful and had such a fantastic location. Unfortunately for us, we were not Japanese tourists and were treated very differently because of this. We didn't even receive a smile from the front desk staff and were treated as if we were interrupting him. In our hotel in Maui, my grandmother was lent a wheelchair for mobility and treated with respect, while here at the Hyatt, we were treated as a nuisance. This was very surprising and upsetting.”

May 26, 2009 by Rick from Issaquah,WA
Overall Rating: 8

• Nice renovated rooms.
• No fitness room.

“Very nice, newly renovated rooms. Great location. Great views from Lanai.”

May 15, 2009 by Muhammadiyah from Kula,HI
Overall Rating: 10

• The room was very comfortable.
• The elevator took forever!

“Slow elevator or not we had a wonderful stay. The exterior of the hotel seemed dated, however, the room was up to date and comfy.”

Apr 22, 2009 by Mason from Melrose,MA
Overall Rating: 8

• The beach and the view were good. The breakfast was a hit with the child.
• The room was very small. The bathroom set up made it feel like a kitchen with no amenities.

“Lovely beach. Nice pool and dining areas. Room was small and bathroom tiny. Linens were excellent. Large towels and down comforter.”

Mar 7, 2009 by Jen from Renton,WA
Overall Rating: 10

• Perfect location with a perfect view of the ocean.
• They should put a jacuzzi right next to the swimming pool near the beach.

“Our stay at the Royal Lahaina Resort was excellent! They have friendly staff members and offered free and fun activities for all ages. Our beautiful room, over-looking the ocean, was so comfortable and clean. I would definitely recommend this place to our friends and family.”

Feb 26, 2009 by Warren from Redwood City,CA
Overall Rating: 9

• Perfect Location, clean rooms & friendly staff.

“Very nice hotel - would stay again. Stay in the tower, the garden cottages appeared to be outdated and in need of upgrading.”

Feb 14, 2009 by Kris from Spokane,WA
Overall Rating: 5

• Great new remodel of the rooms.
• Front desk staff was not friendly. Room was small.

“We stayed at this resort approx 4 years ago before the remodel of the rooms. The rooms are much nicer after the remodel. However, we found that the on site eating facilities were inadequate. Their was one outside bar next to the ocean but is closes at sundown. All patrons who still want to have a drink are forced to drink at the resort restaurant/bar, which is the only one on site. We found that the housekeepers were more friendly than the front desk staff. The remodel was nice but the customer service was poor at best. We had stayed at the Sheraton, also on Kaanapali Beach, for 2 weeks prior to our stay at the Royal Lahaina and found it to be much more satisfying.”

Feb 12, 2009 by Bill from Reno,NV
Overall Rating: 9

• The room was nice and had a great view.
• No free internet.

“Overall great stay. Nice room. Great view. Clean and friendly. The luau at the hotel was great too.”

Dec 17, 2008 by Thanasak from Honolulu,HI
Overall Rating: 8

• The location of the hotel is convinience.
• The room is a little bit small and view is not attractive.

“Overall is good and meet more than `80% of my expectation.”

Dec 4, 2008 by Bill from Denver,CO
Overall Rating: 7

• Excellent views and facilities
• Location. Too far from activities.

“Great value for money but take into account location. Most activities apart from golf take almost an hour to reach from the resort. Excellent views and amenities.”

Nov 18, 2008 by Lois from Houston,TX
Overall Rating: 10

• Very friendly.
• Older, first room had internet problems.

“Very friendly staff, nice rooms with a good view and great beach. Good value.”

Nov 17, 2008 by Micha from Mountain House,CA
Overall Rating: 10

• Spirit of Aloha!
• Room service has limited hours.

“The Royal Lahaina has recently been remodeled and with fantastic results! The beds were so comfortable that I called after my return home to ask what kind of mattresses they use. (Serta presidental) The Sharper Image alarm clocks were a nice feature as they had nature sounds and iPod hookups. The rooms are spacious and quiet. The beach and two pools are merely a walk into the back yard. I loved the experience and definitely plan on staying there again!”

Nov 15, 2008 by Lindsey from Apo,AE
Overall Rating: 10

• The room, the view, the service, the atmosphere.

“We had a wonderful time at this hotel, we would definitely return. The beach was practically deserted, and we were walking distance to shops and restaurants.
”

Nov 12, 2008 by Elizabeth from Mililani,HI
Overall Rating: 10

• Very clean, courteous staff and
  excellent food.
• Wireless did not work, expensive parking.

“My friends and I were very pleased with our stay at the Royal Lahaina Resort. The staff was courteous and did everything they could to make our stay enjoyable. The pools were outstanding and the access to the beach was excellent. The rooms were very cozy and well-stocked with toiletries. I LOVED that they restocked with shampoo and conditioner before we ran out as most hotels skimp on these toiletries. The food at every meal was excellent. They have lots of fresh options to choose from and I was never disappointed. The parking was expensive for guests and often crowded. Overall, I thoroughly enjoyed my stay and I would love to visit the resort again.”

Nov 2, 2008 by mashiyah
Overall Rating: 9

• The rooms are upgraded with flat screan TVs.

“I
would recommend this resort highly.”

Oct 31, 2008 by Alison
Overall Rating: 9

• Room was very nicely decorated.
• The common areas were in need of remodel.

“Beautiful room, and beautiful beach, but pool was small and uninteresting with a very small pool/patio area. All rooms in the tower have an ocean view. We were on the 6th floor and still found the noise offensive. Employees were very helpful. Property overall was very quiet and nicely landscaped. An older property but with a sense of an older, slower Hawaii.”

Sep 11, 2008 by George from Highland, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The renovations were excellent. Rooms were first class!
• Pool area is dated.

“Excellent hotel for the money. The recently renovated rooms are first class. Very clean and comfortable. The hotel front desk staff was very helpful.”

Sep 9, 2008 by Jennifer
Overall Rating: 10

• Beautiful rooms great remodeling job, excellent location right on beach walking distance from shopping.

“Great hotel. The rooms have just been remodels and they are beautiful. The walls are thick and you can not hear a thing. Excellent location. It is right on the beach, on the left side of Black Rock. Easy walk to major hotels, activities and shopping on Kanapali Beach. Mostly couples staying here. Not so good for single people or children.”

Sep 6, 2008 by Naomi from Austin, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Layout, resort quality, location, staff.
• Pools kind of small and a little dirty.

“I loved the layout of the Royal Lahina. It's an older hotel, but very well kept. It definitely felt like a real resort and ways easily navigated. The pools were kind of small, but there were three of them. They could use a few extra lounge chairs. They were also a little dirty, but something that is hard to help when you are right on the beach. I would definitely recommend this hotel. Their luau was wonderful and the restaurant and bar staff was great!”

Sep 3, 2008 by Darlene from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It felt like the old Hawaii and their food was very good, especially their pastries.
• The view from our side and floor of the hotel wasn't very good.

“We loved the resort. It felt like old Hawaii. The food was very good, especially their pastries. The staff was very friendly and helpful. They also had dinner entertainment which was very nice and you could watch the beautiful sunset as you ate. We went back to eat there for our anniversary dinner after we had checked out and was staying at a time share resort.”

Sep 2, 2008 by Barb from Blaine, MN
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Rooms were luxurious!
• Nothing.

“The furniture in our room was contemporary, bedding was excellent, quality and comfortable. Air-conditioning worked well. They cut up our pineapple for us and would not accept a tip. Their Luau was the best on the beach.”

Aug 19, 2008 by Marty from San Leandro, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great romantic. Made me feel like a king.
• The day I had to leave.

“Friends stayed at the Sheraton and liked our hotel better than there is.”

Aug 18, 2008 by Jh from Tigard, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The worst view of the hotel had a great view of the mountain, golf course and ocean!
• Terribly cheesy Luau performances and limited selection in food choices.

“Great location, one of the best beaches on Maui. Excellent snorkeling only steps away from the resort.”

Aug 12, 2008 by Jennifer from San Pedro, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The view was amazing and the cleanliness of the room was great.
• It took over 5 minutes to get someone to show up at the front desk so I could check in.

“The Royal Lahaina Resort was better then I could have ever expected. I stayed only one night there, but I wish I could have stayed for my whole trip. The lobby is beautiful and the pineapple water was such a great touch! I love being able to take pictures of the ocean from my room and being able to just step outside into the warm ocean waters of Maui was even better! I will stay here again. I work in the hotel industry and you will not be disappointed!”

Aug 12, 2008 by Craig from Hilliard, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Nice beach.
• Food was expensive.

“Great hotel to stay, clean, good location, nice facilities.”

Aug 11, 2008 by Ernest from Los Angels, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice room.
• Parking cost was $10 a day.

“Beautiful room on the 3rd floor. Great location near Black Rock-one of the best snorkel places.”

Aug 8, 2008 by Cyn from Andover, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• It is in Hawaii.
• No fitness center on site.

“Our room was excellent, spacious, clean, everything I wanted it to be. There was no fitness center on site which was a huge issue for my husband. He cannot work out in the bright sun as he has very fair skin and even though we are in Hawaii, he can manage quite nicely to do everything without over exposure. However, to run or jog or whatever out in the hot sun is not something he can do. So, he was very disappointed to find there was nothing on site. I found the hotel to be a little remote, but it was fine for the few days we were there.”

Aug 6, 2008 by Julie from Bklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Spacious and new rooms.
• Parking fee.

“Excellent hotel. Parking should be complimentary since there is nowhere else to park. Beautiful room and reception staff very helpful and accommodating.”

Aug 2, 2008 by Grace from Fremont, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Onsite activities were great. Room design was beautiful. Excellent location.
• Pools could have been bigger/better quality. My blanket had a stain on it.

“Beautiful rooms and convenient location just north of Black Rock. Excellent snorkeling a little north of the property. Their Luau is really popular and always crowded. Their free onsite activities were amazing, we attended the cooking demonstration and just loved it. The pools could be bigger and better quality but with so much to do in the area, it's not a huge problem.”

Jul 30, 2008 by Walter from Dallas, TX
Overall Rating: 9
Cleanliness:[6] • Staff:[5] • Location:[9]

• The room was 4 star quality.
• Hotel staff was not always as attentive and helpful as they could have been.

“In my view the hotel is a 2.5 or 3 star hotel with 4 star rooms. It is in a great location.”

Jul 28, 2008 by Bill from Astoria, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Value for the price.
• Parking fee.

“The renovated rooms were of excellent quality. The staff was friendly and helpful.”

Jul 27, 2008 by Dan from Longmont, CO
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Located on the best beach in Maui!
• Would have been nice to have a updated hot tub.

“Excellent staff, newly updated facility, excellent views of golf course and ocean. Very nice beach with docile waves, good for all ages. Will definitely return to this hotel. Only negative was the hot tub was antiquated and away from the beach area.”

Jul 27, 2008 by Terry from Chanlder, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Atmosphere.
• Wait staff in restaurant very slow in getting served restaurant not busy at least 20 min b4 taking order.

“Wonderful place staff very friendly and helpful rooms and views outstanding will come again and again.”

Jul 22, 2008 by John from Sammamish, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• We were upgraded to a suite level room. The staff was very friendly and helpful.
• The breakfast food from the menu left a bit to be desired. Mediocre at best.

“Great location in Kannapali right on a spectacular Sandy beach. Near golf, restaurants, Lahaina and other preferred areas to visit (e.g. Kapalua Bay). The hotel has invested quite a lot in remodeling the rooms and they show it. Much more modern that the hotel which we stayed at for four nights.”

Jul 15, 2008 by Missy from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautifully remodeled, located on a beautiful quiet beach, good for swimming.
• 3rd floor south-facing rooms have roof-top view of AC units and satellite dishes.

“The Royal Lahina has modern beautiful rooms and the hotel is located on a quiet beach away from the very crowded beaches of other Kaanapali hotels.”

Jul 15, 2008 by Ainslie from Burke, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Courteous, friendly staff.
• Food prices.

“The Royal Lahina Resort is a wonderful, welcoming place to stay on Maui. The staff is courteous and friendly, and always goes the extra distance to make guests comfortable. The beds are comfortable and the rooms are spacious. The bathrooms are well-designed. Even the daily room service people are courteous and helpful.”

Jul 12, 2008 by Ken from Kailua, HI
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[4]

• Friendly greeting at security gate.
• Pool, would be barely acceptable in 1950's hotel.

“A bit off the beaten path of Kannapolis, this hotel has very nice rooms, comfortable bed, but if you are looking for amenities for the 16 hours you are awake and outside of the hotel room (pool, beach, lush tropical grounds, etc). Then you are better off going to the name brand resorts down the street. If all you care about is a nice clean room, then this is for you.”