User Reviews for Hawaii Prince Hotel

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Dec 12, 2009 by from Douglas,AK
Overall Rating: 10

• View of ocean, windows open, location.
• No balcony, $12 /day Internet.

“Great hotel - off the hectic Waikiki path. Fabulous view from room, large windows can remain open. Nice amenities - pool, fitness.”

Dec 10, 2009 by David from Apo,AP
Overall Rating: 10

• Hotel staff was very attentive and friendly.
• Nothing!

“This hotel continues to have the friendly and attentive staff that has brought me back to it several times. They were very friendly with our children and made them feel like very important guests. Another thing that I really like about this hotel is that all the rooms face the marina. This means that the vast majority of traffic noise is eliminated and you can expect to get a good night's sleep. And the sunsets that are visible, WOW.”

Nov 9, 2009 by Tony from Atlanta,GA
Overall Rating: 7

• Other than smell everything was fine.
• Smell is number one issue.

“Very nice. The hotel has a bad musty odor in the lobby and some of the rooms. That was our only issue.”

Oct 29, 2009 by Richard from Hilo,HI
Overall Rating: 8

• Met our expectations for the most part. Great experience.
• Big bathroom but very unusual. Not enough shelf space and over sized, mostly empty space.

“Great hotel with great food in the restaurant we visited. Hotel and room were clean and staff was friendly.”

Oct 27, 2009 by Becky from Eatonville,WA
Overall Rating: 10

• Very quiet hotel on the edge of Waikiki, very convenient to major.
• One of the hotel staff members at the check in desk was rude.

“Very quiet, spacious hotel. Helpful staff included concierge and activities desk. Discount coupons for food/drinks in the lounge upon arrival. Unbelievable views of marina and ocean.”

Oct 21, 2009 by Susan from Del Mar,CA
Overall Rating: 9

“Close to beach but away from tourist hub.”

Sep 16, 2009 by Park from Honolulu,HI
Overall Rating: 9

• Ocean view is great.
• Too expensive breakfast.

“I really satisfied great ocean view of this hotel but expensive breakfast is not recommended.”

Sep 16, 2009 by Dennis from Fullerton,CA
Overall Rating: 9

• Clean, quite, away from hustle and bustle of Waikiki.
• Nothing.

“The hotel is relatively new and the rooms are very clean and the bathroom is very nice. The sound isolation is also very good. The doors of the adjacent rooms are spaced fairly wide, so I couldn't hear any doors slamming shut. Overall the hotel is very relaxing place to stay.”

Sep 6, 2009 by Ken from Beaverton,OR
Overall Rating: 10

• Nice sized rooms and views.
• Location.

“Friendly staff and very nice views from all of the rooms.”

Aug 29, 2009 by Lori from Tacoma,WA
Overall Rating: 9

• Convenient and fun location - walking distance to everything.

“This hotel was extremely convenient to Waikiki and also to the ala Moana shopping center. The view from the rooms was terrific. The staff was very friendly, and did a great job of getting our three rooms together. The rooms were very clean, and the bathroom was bigger than expected. The refrigerator in the room was also a nice extra. The furnishings may need updating - but all in all, as an extremely seasoned traveler, I have only praise for this hotel.”

Aug 26, 2009 by Lorna from Bainbridge Island,WA
Overall Rating: 8

• It was very quiet with a better than expected view.
• The beds were extremely hard. I do not like soft mattresses but these were way to hard.

“The front desk personnel were polite and accomodating. The hotel was very quiet and I was concerned because our rooms were right across from the elevator. The large windows that looked out to the marina and harbor opened, which was a very pleasant surprise. The rooms were a bit stark and not very resort-like, really could use an update, but for what we paid for the rooms, it was adequate. The beds were much too hard, but maybe that was to accomodate the predominantly Asian clientele. We chose the hotel because we needed a convenient place for one night in Waikiki on our way up to the North Shore the following day. It satisfied all of our needs, but I would not neccessarily pick it for my entire stay in Waikiki as a family vacation, unless you were really on a budget.”

Aug 26, 2009 by Lynn from Racine,WI
Overall Rating: 9

• Super quiet for sleeping, excellent service by the maids.
• Wish it had a balcony in each room.

“Beautiful 2 tower hotel with an attractive lobby and valet area which was very convienent for tour bus pickups. Beds were comfortable and the air conditioning was very quiet with no blowers like most hotels. Very quiet and peaceful for sleeping.Bathroom was very roomy with a tub and a shower stall.”

Aug 26, 2009 by Mel from Glassboro,NJ
Overall Rating: 9

• Extremely convenient to beaches, and near-by low cost parking.
• Long wait for the elevators.

“The hotel itself is very attractive. The customer service was great with very pleasant staff members. The rooms were big and comfortable. The bathrooms were gorgeous with a separate toilet, bath, and shower area. There is convenient $.40/hour metered parking right across the street. Also, free Waikiki beach parking from 4:30AM to 10:30PM only a 5 minute walk away.”

Aug 23, 2009 by Nando from San Antonio,TX
Overall Rating: 5

• The shuttle service to the shopping areas was excellent.
• The check in process was very long.

“This hotel is located close to a park that seems to be a gathering place for homeless folks. I did not see those folks loitering in or near the hotel though. I would think twice about walking through that area at night. They said no but still, people came in to register and they received their room right away. We waited for over an hour and half before they brought us our keys (we received no welcome package like everyone else). We waited there with our luggage and then we had to move because they were setting up for a luncheon and they needed to use our space. I considered buying tent and going to the park and set up with the homeless folks.”

Aug 14, 2009 by Lokelani from Hilo,HI
Overall Rating: 9

• Accessible to shopping and beaches, perfect location, very clean and inviting.
• Pool should be open 24 hours.

“I enjoyed my stay here at the Waikiki Prince Hotel and would recommand anyone to stay at this hotel. Location,location,location perfect location.”

Aug 4, 2009 by from Hilo,HI
Overall Rating: 10

• The prince is truly a real place to stay.

“Everything was grand from the moment I arrived to when I departed. What a view of the Ala Wai marina, Ala Moana park, the southwest portion of the island and the Waianae mountain range from the room's window!”

Aug 1, 2009 by Natalie from Los Angeles,CA
Overall Rating: 8

• The customer service is superior. The ocean views can't be beat.
• The rooms are old and need major updating.

“The Hawaii Prince is a luxury hotel that has seen better days. Although the service is fantastic, and the views are phenomenal, they need a reality check in terms of the here and now. Rooms and lobby are extremely out of date. Everything is in need of a major overhaul and update. In the Frommer's book, it said that they installed flat screen televisions in each room--absolutely not true. We had an old, bulky twenty year tv in our room.”

Jul 17, 2009 by Alida from Voorhees,NJ
Overall Rating: 5

• Reception area, convenience of the location, walking distance to shopping, restaurants and beach.
• Mildew smell from AC, noisy location, smaller room, did not have the resort feel, dated decor.

“Waikiki Marriott Resort. Hotel is in a very busy and noisy street. Pricey parking $29 for self parking and $32 for valet. Inaccurately double changed for parking, carefully check your bill before you leave.”

Jul 6, 2009 by Lucy from Kamuela,HI
Overall Rating: 10

• Great location and great rooms.

“Close to shopping and recreation. Rooms were beautiful with a gorgeous view of the harbor.”

Jul 6, 2009 by Tyler from Spokane,WA
Overall Rating: 10

• The view was awesome! We were able to watch fireworks from our room as well as open the windows up all the way.

“Great service, great location, great room, great atmosphere. Just GREAT!”

Jun 28, 2009 by Jon from Salt Lake City,UT
Overall Rating: 9

• Great secluded location at the beginning of Waikiki overlooking the boat harbor.
• Rooms/beds need updating.

“The Hawaii Prince Hotel is a great hotel if you don't want all the tourist attraction of Waikiki but want to remain fairly close to all the action. Overlooking the boat harbor, the hotel is a great stay for business or romantic couples. The hotel is a bit stuffy for families although we did see a couple around. The room leaves a little bit to be desired as the beds and linens need updating. Parking can also be a nightmare as they close the parking structure to guest only (spaces are tight!) Overall a very comfortable stay and a very friendly front desk staff.”

Jun 4, 2009 by Rose from Owings Mills,MD
Overall Rating: 10

• It was very convenient to shopping.

“I enjoyed my stay.”

May 29, 2009 by Daniel from West Hollywood,CA
Overall Rating: 7

• Friendly staff, nice bathrooms.
• Hard, uncomfortable beds.

“The hotel is showing its age. The quality of the beds really does not compare with other hotels of 4-star quality. The location is a bit out of the way, but not inconvenient. The rooms and common areas were clean and well-kept and the staff very friendly. I enjoyed the pool -- the best pina coladas we had the whole trip! I consider this more of a 3.5 star than 4.”

May 6, 2009 by Mike from Denver,CO
Overall Rating: 10

• Good location, nice facility.
• Room was looking a tad bit dated.

“Close to Waikiki but not in the crowds, close to restaurants, good road access, nice facility, great staff.”

Apr 23, 2009 by Terry from Kahului,HI
Overall Rating: 10

• Staff extremely friendly and efficient.
• Shuttle waiting area was not clearly marked.

“Beautiful hotel, very clean, workers were very attentive to my needs.”

Apr 7, 2009 by Claudia from Kapaa,HI
Overall Rating: 10

• The room was very clean, beds and pillows were very comfy and the view I had was great. Ocean and city views which gave me the best of both aspects.
• The five dollar fee they charged for room service on top of the tip and also the high charges to park my car. I think parking should be free.

“My family has stayed at this hotel a number of times. It is nice because it isn't right in the middle of all the wildness of any area, but rather sits almost by itself on the corner of Ala Moana Park. The rooms are very clean, and the staff is very helpful and courteous. I have never had anyone be rude to me in this hotel. They always try to be very accommodating. There are slippers in the closet and I believe robes, although I didn't look for those this time. The bathrooms are very clean, large and have separate tubs/showers and a large dressing area. Toilets are in a separate area too. I can't say enough about this hotel as it tends to be one of the more roomy, comfortable hotels and never feels like a million people have been in the room before you. The rooms have a nice clean, not dark, feeling and lots of windows that you can actually open and receive the ocean breeze or hear the city sounds, but also when you close them the noise is shut out and there is air conditioning. Open the curtains fully and you have a full wall of windows looking out over your view. Love that feature. Enjoy!”

Apr 5, 2009 by Kim from Barrington,IL
Overall Rating: 9

• The fabulous view of the ocean and the way the windows opened up to the out doors for fresh air any time you wanted.
• The water in the pool was very cold and the food was very average for the price.

“The hotel was very clean and the front desk and concierge were extremely helpful when trying to find directions. The room was always clean when we would return. The view of the ocean was great and the large open window with no screens was fantastic for sleeping and watching fireworks at night.”

Apr 3, 2009 by Susan from Provo,UT
Overall Rating: 10

• The service is excellent especially for the valet service. Everyone has such friendly and Aloha spirit in them.

“We love this hotel and wish that our stay is longer. We felt so much at home. The service is fantastic! It is a great place for family members to lodge. Every hotel staff is just so friendly. The valet service is efficient and timely. The shuttle service to Waikiki is so convenient. The hotel lobby is pretty and presentable. There is a pretty view of the yacht harbor from our room. We love it!”

Mar 22, 2009 by Drew from Spencer,IA
Overall Rating: 9

• The hotel was well equipped for a traveler.
• The beach was close, but the water was a bit too shallow.

“The hotel was nice. The facilities were well maintained. The kitchen had great food (the Ahi tuna sandwich is awesome.)”

Mar 12, 2009 by Vanna from Seattle,WA
Overall Rating: 9

“We really enjoyed this hotel. Every room has a view of the ocean, and each room has amazing huge windows that open! The best part of the hotel was that although it was big, it didn't feel like your typical Disneyland Hawaii resort with throngs of kids, tourists, etc. The design of the hotel was excellent. Each room feels incredibly private (can't see others' windows, etc.) and couldn't hear a peep from neighboring rooms. Would highly recommend this place. Room was comfortable and beds/sheets were to die for!”

Feb 26, 2009 by Falconer from Edmonton,Canada
Overall Rating: 8

• Our room was very clean.
• The carpets were well worn.

“Our room was very clean and well furnished. The bathroom sparkled! New toilet and sink, separate shower stall and tub. For us, cleanliness is the most important aspect of any hotel stay and the Hawaii Prince did not disappoint. The carpet was well worn, but what can you expect. A flat panel TV would have been nice. We had a spectacular view of the marina and its beautiful sunsets!”

Feb 7, 2009 by Viju from Chicago,IL
Overall Rating: 9

• Excellent bellhops! Every one of them was genuinely interested in going out of their way to help us in any way we asked!
• Room decor was old. Wallpaper outdated and needed replacing.

“A great place to stay!”

Jan 21, 2009 by Sarah from New Haven,CT
Overall Rating: 8

• The staff is amazingly friendly and helpful.
• The furniture in the room is old and scuffed.

“The hotel is a great location, at the beginning of Waikiki beach. The lobby is great, and the spa, sundries shop, bar and coffee shop are very convenient. The view from the room was beautiful. My only complaints are that they charge daily for Internet use, and the furniture in the room is scuffed and old. But over all, I had a good experience.”

Jan 11, 2009 by Steve from Morristown,NJ
Overall Rating: 6

• Good value and close to airport.
• Rooms a little tired.

“Good consistant value here. We have stayed here 4 or 5 times in the last 4 years. Rooms a little tired but very clean and friendly. Solid 3 star hotel.”

Sep 12, 2008 by James from Palm Springs, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Quiet location for Waikiki, all rooms have ocean views.
• Need to replace the furniture in the rooms, musty smell.

“This is a nice hotel with great service. The rooms could be great if not for the really beat up stained furniture and musty smell. All room have ocean views. The lobby though quite nice smells like stinky cooking that discourages one from trying the restaurant. I liked the hotel but it is a 3 star not a 4 star though it could be if they corrected a few things.”

Sep 9, 2008 by D. D. from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great staff, quiet location, super clean, proximity to Ala Moana mall.
• Our room was showing age. Staff kept it very clean, but chairs were worn, paint cracking. Not bad.

“We really like the slower pace and quieter environment of this location at the marina. Also easy walking distance to Ala Moana Shopping Center is nice as we live overseas. The staff is always helpful, friendly and professional. We hardly see the cleaning staff, but they keep the hotel super clean. Our only complaint is that the rooms need updating. They are not bad, just showing some wear.”

Sep 6, 2008 by Joe from Cockeysville, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Hotel was clean, all rooms have great ocean views.
• Decor and furnishings were slightly older, but this was not a major issue.

“Beautiful hotel in a great location in Waikiki. Service is top notch and the rooms have great views, spacious bathrooms, and large windows. Decor was slightly outdated but this did not detract from the experience in a major way.”

Sep 4, 2008 by Ankur from San Jose, CA
Overall Rating: 3
Staff:[8] •

• Good service.
• Location.

“Decent hotel.”

Aug 23, 2008 by Mathew from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Wonderful views, nice hotel rooms and friendly staff.
• Furniture is starting to show its age.

“The staff was very professional, welcoming and friendly. Every room has a wonderful view of the ocean. The rooms are reasonable sized with huge well appointed bathrooms. The furnishings are beginning to show their age, but the staff and views from each room were more than make-up for this.”

Aug 18, 2008 by Alice from Grand Junction, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Quiet, great view from balcony, large bathroom with walk in shower.
• Maid forgot to leave wash cloth twice in the week we were there.

“Comfortable, roomy, attentive staff. Beach, shopping, restaurant within walking distance Ala Moana area; convenient shuttle to Waikiki.”

Aug 16, 2008 by Bobby W. from American Canyon, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location and excellent view!
• Emergency alarm sounded in the middle of the night. Hotel never made an announcement. Very scary. Front desk just stay put. Inappropriate!

“Overall we liked this hotel. Views are second to none. Size of room was good. Furniture was definitely outdated; but, generally in fair condition. Room was clean. Hotel is quite. Location is excellent. Not too crowded as many locations on the island. Staff was very helpful. We'd definitely stay there again. Furniture should be replaced for sure. Staff should do a better job of handling emergency alarms even if false alarms. Staff never provided any information on the fire alarm. Could be dangerous.”

Aug 1, 2008 by Kp from Hackettstown, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was excellent, and the view was spectacular.
• Bathroom was very nice but the shower was more like a 2/3 star hotel.

“Parking valet is 21.99 a day, self park is $15/day, The pool is nice but the pool at the Hilton village was fantastic. The view was excellent. The people/staff at the hotel was great, really the best I have seen in a while.”

Jul 23, 2008 by Bob from Jonesboro, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was spacious, clean, comfortable.
• Nothing.

“The room was very large and our one night there was most pleasant. The view of the marina was beautiful. I'd like to spend more time there!”

Jul 21, 2008 by Tom Y. from Kihei, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Na.
• Pool and hot tub. Bathrooms.

“It was the highlight of our trip. The kids just wanted to go" home " to our rooms.”

Jul 10, 2008 by Dave from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The buffet and restaurants were awesome.
• The less expensive rooms for the solo business traveler are right next to the loud pool area. I could not enjoy the ocean breeze and read the paper.

“It is one of the best in the Marina area and away from the Waikiki scene.”

Jul 10, 2008 by Andy from St Louis, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The huge marble bathrooms, beautiful view.
• I stayed here twice in 2 weeks, 1st room (N tower) was much better then 2nd room.

“Our first room in the N tower was slightly larger, although both were very nice. The bathrooms themselves were bigger than a normal sized hotel room, with shower, bath and separate room for the toilet off the bathroom. Floors and walls in marble. Every amenity, although an ancient stereo. The pool/Jacuzzi were very nice and the proximity to Waikiki was nice too. They have a shuttle to/from the golf course. Its across from the marina with beautiful yachts.”

Jul 8, 2008 by Cathy from Peachtree City, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to Waikiki, but not in the hustle and bustle relaxed atmosphere.
• NA.

“Enjoyed experience, view was outstanding and a short walk to Waikiki main beach area. Didn't receive bed turn down or breakfast voucher for 3 day or more stay. Parking rules changed on 3rd because of holiday, those already there should be exempt.”

Jun 29, 2008 by Alex from Vancouver, BC CA
Overall Rating: 6
Cleanliness:[10] • Staff:[5] • Location:[6]

• The hotel was very clean and posh. The suites had luxurious decor and were spacious.
• The staff were not overly friendly. Appeared to have low morale.

“Overall, the Prince Hotel was nice. We spent our honeymoon there for 11 nights and were not completely satisfied with our experience. The Prince Hotel is by the harbor. It provides a detached generic experience and felt like you could have been at any fancy hotel anywhere. It is about a half hour walk to the center of Waikiki Beach or a $10 dollar cab ride. There is a shuttle that can take you to Waikiki but in hindsight, it would have been better to just stay in the Waikiki area to begin with. The customer service at the Sheraton was amazing and the atmosphere was friendly and lively. We only stayed 3 nights at the Sheraton but they treated us really special and even surprised us with wine and chocolate covered strawberries to help us celebrate our honeymoon. On the other hand, we stayed 11 nights at the Prince Hotel and not one person said congratulations or made any real effort to make our stay special. For us, customer service and location are the most important things and the Prince Hotel just was not the right fit for us.”

Jun 9, 2008 by Brenda from Courtice, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[7]

• Room was very nice with beautiful, big bathroom. Nice view.
• No balcony and location was fine but not ideal for us.

“The hotel, the room, view were all very nice. Service was okay at the front desk. We checked in about 10 pm after a very long flight and left about 8 am. This hotel was sort of like a 'layover' spot.”

Jun 4, 2008 by Sean from Seattle, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The employees.

“Great hotel, awesome food and even better employees.”