User Reviews for Marriott Waikiki Beach and Spa

Research User Reviews for Marriott Waikiki Beach and Spa (1-20 of 130)

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Oct 21, 2009 by Mark from Penn Hills,PA
Overall Rating: 8

• Great location across the street from the beach.
• Amount of additional charges and odd bathroom.

“Very good hotel directly across the street from the beach. The beach, shops inside of the hotel, lobby, and pool areas were great. A couple of issues to be aware. The hotel loves to have additional charges for internet and parking. The bathroom is a odd. The door is only for the toilet and bathtub area. The sink and vanity mirror is open for everyone to see.”

Oct 15, 2009 by Sonia from Mililani,HI
Overall Rating: 9

• Great place, close to Waikiki beach.
• Felt far from Waikiki shopping strip.

“Great hotel and amenities, nice pool, close to beach, lots of places to eat at in and around hotel.”

Oct 3, 2009 by Nathan from Burnaby,Canada
Overall Rating: 9

• The room was big and the beds where comfortable, great courtesy room service.
• At the end of the waikiki strip, its a larger hotel so service is sometimes an issue.

“Great hotel for the money, access to courtesy room after checkout and late checkout service. Good location and across the street from the main waikiki public beach. Rooms are large and comfortable.”

Sep 26, 2009 by Wayne from Dunedin,AE
Overall Rating: 9

• Friendly staff, lots of space and great facilities.

“Great hotel, would stay again, was nice and spacious and gave the feeling of space in crowded Waikiki. Great for the children aged 10 & 12 and the room was very tidy and well appointed, given a free upgrade to partial ocean view room without requesting and all staff were helpful and attentive without being over the top.”

Sep 26, 2009 by Josie from Garland,TX
Overall Rating: 8

• Location!
• Balconies were too small, air conditioner and the view.

“Room was comfortable, bedding, pillows and overall was very good. Balcony was very small with no view. Rooms average size as well as bathroom, good for a couple of nights but not to spend a week vacation. Location was excellent, walk to the beach across the street, restaurants, shopping and a block away public transportation.”

Aug 27, 2009 by Katherine from Temple City,CA
Overall Rating: 9

• It is very close to the beach and shopping areas.
• Parking fee is ridiculous at this hotel.

“Front desk staff and maids are very friendly and helpful. However, I can't say the same about the morning shift bell hoppers.”

Aug 14, 2009 by Craig from Victoria,Canada
Overall Rating: 7

• Location and view were great. Room was also clean and attractive.
• The price of parking was unreasonable.

“Overall we had a great experience at this hotel. The room was beautiful, it had a great view and it was located right in the heart of Waikiki. The staff was nice and helpful also. No complaints there.”

Aug 10, 2009 by KW from Warwickn,NY
Overall Rating: 10

• Great location and value.
• Didn't get an adjoining room as requested.

“The hotel was great. Despite prepaying for the rooms through Priceline at a significantly lower rate, our rooms were upgraded to an outstanding view of Diamond Head with a partial Ocean View on the 25th floor!”

Jul 11, 2009 by Joy from Long Beach,CA
Overall Rating: 10

• The room was clean, fresh, comfortable beds, and a great view. Great location to bus, beach, taxi, grocery, and restaurants.

“My husband and I traveled with our 2 boys (10/8) and had a great time. We were able to use the pool in the early hours of 8 and 9am. The concierge was a great help in getting a more affordable car rental (Dollar) for one of the days we were there (the Hertz at Marriott was double the rate). This is a clean hotel in a great location!”

Jul 5, 2009 by Tom from New York,NY
Overall Rating: 8

• Terrific location on Waikiki. Hotel is very open and airy.
• Full of bus tours.

“The hotel has a nice, open feeling to it - full of ocean breezes.”

Jun 25, 2009 by Janet Frisky from Henderson,NV
Overall Rating: 10

• The openness to the outside yet with a strong feeling of safety.
• Waiting for the elevators.

“The hotel is easy to find and quite accessible. Although the hotel is large, it is very easy to get around for the basic needs. The colors used to decorate feel close to nature. There are enough spaces in the general areas to get away and feel comfortably quiet.”

Jun 19, 2009 by Karen from Clarksville,TN
Overall Rating: 10

• Beautiful setting; comfortable rooms, all staff very friendly and helpful, location.
• Food and drinks at pool were too expensive.

“It was a wonderful hotel. Prime location. Beautiful and tasteful lobby area, rooms, and shops. Great pool area. If I went back to Hawaii, I would definitely stay at the Marriott again.”

Jun 7, 2009 by Denise from San Francisco,CA
Overall Rating: 6

• Staff were very friendly-rooms were good.
• Pool area is very run down and small.

“Rooms and staff are at a 4 star level, but the amenities and facilities especially the pool and restaurants are below standard. Cushiond on pool chairs are pretty bad.”

May 22, 2009 by Michael from Santa Fe Springs,CA
Overall Rating: 10

• Room was great with an ocean view.

“I would recommend this hotel, walking distance to beach was about 2 minutes.”

May 22, 2009 by Rebecca from Columbus,OH
Overall Rating: 10

• The views and lobby areas.

“Would definitely stay here again.”

May 9, 2009 by Theodore from Sublimity,OR
Overall Rating: 10

• It was very comfortable & beautiful, peaceful.
• There was nothing I didn't like about this hotel.

“It was great. Would stay there again.”

Apr 10, 2009 by Dana from Wantagh,NY
Overall Rating: 6

• Great view, liked balcony-spacious.
• Hotel next door too noisy bar open late and then music early in am also.

“If on side by outrigger hotel too noisy.”

Feb 24, 2009 by Merlyn from West Kingston,RI
Overall Rating: 3

• Noise-traffic, nightclub & neighboring hotel, $17 to print 2 boarding passes.

“Small pool, across from public beach, excessive internet fees, excessive print out fees, excessive parking fees.”

Feb 3, 2009 by Darlene from Briarwood,NY
Overall Rating: 10

• The location is perfect, a block away from the zoo and you can talk a 15 minute walk to Diamond Head, across the street from the beach.
• Nothing.

“Great hotel, location, size and amenities. Two great restaurants right in the hotel, DK Steakhouse and Sansei Seafood Restaurant & Sushi Bar.”

Oct 30, 2008 by Judy
Overall Rating: 10

• View.

“The beds were great -pillowtop mattress. The room was spacious. The pool area was spread out and never seemed crowded.”

Sep 24, 2008 by Laura
Overall Rating: 8

• Good location, friendly staff.
• Expensive parking and
  very busy.

“The hotel has an excellent location. Very comfortable, although not luxurious. You are right next to the beautiful beach.”

Sep 8, 2008 by Naomi from Austin, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[5]

• Clean hotel.
• Lack of resort quality.

“This was pretty much a frill-free hotel. But this hotel is really lacking in amenities, I wouldn't call it a resort.”

Sep 8, 2008 by Chris from Vancouver, BC CA
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[9]

• Good location. Good name brand. Lots of stores/restaurants nearby.
• Mattress was old and too soft. poor comfort. Gym needs updating. Pool is small with no hot tub.

“Room was very small which is manageable but the bed was old and too soft. Had a mattress topper on it to assist in extending the use of the bed. Bed felt small for a Queen size. Next time I will go for a 3 star since that's what it felt like we were sleeping in anyways.”

Aug 18, 2008 by Jen from Fair Lawn, NJ
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[5]

• The location of the hotel is great.
• We felt they took advantage by providing us with a little room.

“The hotel gets you in from a long trip and you end up spending lots of money on upgrading your room because it is too small. You will probably never end going there again so they don't count on repeat business.”

Jul 26, 2008 by Vern from Coronado, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view from the balcony was stunning - especially the sunsets.

“Staff was excellent. Convenient location. Nice onsite amenities.”

Jul 24, 2008 by Lynne from Belmont, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Both maid and pool guy woke us up at 8am. Plus we got a wrong number call at 5am.
• Breakfast wasn't included. The first Hertz rental car person wasn't helpful. I had to go to the Hyatt. The second one was nice.

“Good hotel. Two pools kind of small, good workout facility, ABC store in the hotel which was great. Very pretty hotel, sort of across the street from the beach. Great location, about a block from the zoo and walking distance to all the other hotel. Hertz rent-a-car in the hotel.”

Apr 24, 2008 by Tyler from Fredericton, NB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Most comfortable beds on the planet.
• Elevator service was very slow and they had problems when they tried to fix it.

“The hotel is in a tremendous location, right across from the sun bathing portion of the beach. They provided us with a free upgrade to a partial ocean view. The beds were the most comfortable that we had ever seen. Elevator service was painfully slow at times, and they tried to have a repairman fix them, which caused more problems. American hotels are funny in a few ways, and this one was no different. Local calls costing a dollar each is ridiculous, and having the most beautiful expensive HD televisions, but having snowy cable stations seems like a waste.”

Apr 18, 2008 by Tony from Everett, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean, good amenities, could work comfortably.
• There is some construction and the noise could be a pain.

“Over all very nice, clean close to the beach, shops, and very friendly staff.”

Mar 26, 2008 by David from Scarsdale, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Clean, accessible, nice, pool, gym.
• I felt rushed at times when I went to front desk & concierge. otherwise, housekeeping was friendly.

“I did enjoy the hotel, nice, clean, accessible. There were 2 smaller pools, bar at pool side which is nice feature, and gym was adequate.”

Mar 6, 2008 by Barbara from Beverly Hills, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Best bed and sheets to sleep on.
• Would have preferred beachfront.

“Clean, comfortable, hotel across the street from the very crowded beach. Convenient and interesting shops within.”

Jan 29, 2008 by Lydia from Camano Island, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We enjoyed the comfort of the room and the proximity to the beach.
• There is nothing I didn't like.

“This hotel is clean, comfortable, pleasing to the eye and convenient.”

Jan 29, 2008 by Robert from Collegeville, MN
Overall Rating: 3
Cleanliness:[8] • Staff:[7] •

• Bed was comfortable.
• Construction noise high price of internet access.

“Not a hotel for business. Most places include internet access in the price. Here it was $15/day extra.”

Jan 28, 2008 by James from Glendale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and easy access to everything.
• Parking cost was outrages every where.

“Excellent in everyway except the cost for parking.”

Jan 26, 2008 by Nathan from Stockton, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful location.
• Breakfast buffet was $27.00 pp which was more than the Prime Rib Buffet in the evening.

“Second time we've stayed at this hotel. We loved it. From check in to check out everything met or exceeded our expectations.”

Jan 12, 2008 by Nicole from Tacoma, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly room service staff. Wonderful beds and large flat screen. Near the action.
• They refused to let us use the luggage cart ourselves.

“I had a wonderful stay here except for the frustrations at check in when we were not allowed to use the luggage carts ourselves. We were tired, had just flown in with our toddler on the plane and had barely any cash on us in which to tip. I don't mind tipping when given service by hotel staff, but I don't appreciate being forced to use their services.”

Jan 10, 2008 by Nadine from Chattanooga, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Close to the beach.
• Very busy area of Waikiki.

“Good accommodations, great staff.”

Jan 6, 2008 by Michelle from San Ramon, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenience and location.
• Nothing.

“This hotel had a very aloha feel to it! for the amount I paid it was an excellent deal. I would highly recommend it.”

Dec 1, 2007 by Joye from Pasadena, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• The bed and linens were exceptionally comfortable for a good night's sleep. Size of flat screen TV was especially pleasing.
• Room humidity was rather high given that another local hotel room the week before was acceptable.

“Our household is on a 3 star budget but, because there were no rooms available at that level, we had to upgrade to 4 star accommodations. While the increased quality was perceptible and, to a certain extent enjoyable, most of the luxury amenities were lost on us. Marriott was a beautiful hotel with personnel who try hard to serve their customers but, given a choice, we would have spent less money and happily settled for 3 star service.”

Nov 1, 2007 by Cool from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• I love the idea that the hotel is so clean and bed is more comfortable than my bed at home.
• The buffet food was very affordable but the entree didn't taste very good.

“This hotel is awesome; the staffs are friendly and very accommodating, from storing your luggage to providing you with toothpaste and toothbrush. You can even check in with your flights inside the hotel without and charges. Access to public transportation is across the street. Awesome. I am planning to go back soon.”

Oct 25, 2007 by Shelly from Redmond, WA
Overall Rating: 7
Staff:[6] • Location:[7]

• Lobby and shops were spacious and nice.
• No free internet should be included in the room price.

“Not a 4 star hotel. Needs some updating. Overall, nice enough, but not 4 star standard.”

Oct 21, 2007 by Michele from Lake Worth, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was just great.

“Great staff Loved the decor of the room would go back.”

Oct 16, 2007 by Nancy from Waterford, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was clean and attractive. It was close to the beach.
• The beds are extremely soft. If you have back troubles, this is not the place to stay.

“The hotel was clean and attractive. The staff was friendly. The only complaint that I have is that the beds are extremely soft. If you have back troubles, this is not the place to stay.”

Oct 15, 2007 by Lenita from Loomis, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Marriott has the most comfortable beds and pillows I have ever slept in!
• The traffic outside my window (Waikiki, Oahu) but that is not the hotel's fault.

“I had never stayed at a Marriott before but many people that I talked to recommended them. And I was told that their beds were wonderful. Sometimes hotel beds are hard and uncomfortable but the Marriott has the best. The decor was beautiful and the rooms were very clean! I loved it and would like to stay at Marriott hotels again because I feel that I would trust their service!”

Oct 15, 2007 by Suzy from Upland, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• I liked the location, right across the beach, the shops and restaurants inside the hotel, the cleanliness, & got upgraded to a partial ocean view room.
• I didn't like the slow elevators (but it seems like they were repairing them), and I didn't like that parking was like $25 for hotel guests!

“Overall it was in a great location, it was clean, and we got upgraded and had a good experience at this hotel.”

Oct 14, 2007 by Kelly from Syracuse, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[3]

• Sansei restaurant was fantastic.
• Pool was extremely disappointing. Very small and in the shade half of the day.

“Hotel was mediocre. Pool was disappointing. Very small, no swim up bar and is in the shade of the hotel itself for half of the day. Not what I expect from a Marriott resort (we've stayed in several others which were far superior). Hotel's beach access is across a busy street. This is a public beach which is extremely crowded with non-hotel guests, including numerous homeless people. On a positive note, two of the restaurants we tried were excellent. Sansei (seafood/ sushi) and Arrancino (Italian/ pizza). I think this hotel could be well suited to business travelers, but misses the mark as a family friendly resort. I'm sad to say that this trip was a bit of a disappointment.”

Oct 9, 2007 by Robert from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The beds were excellent.
• Selling timeshares around every corner.

“This hotel provided everything we needed for our short stay and would stay there again.”

Sep 28, 2007 by Ginger from Kailua Kona, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful property, great staff, excellent rooms and location.
• Cant think of anything!

“We had a great stay at the hotel. The staff was friendly and helpful; the property is clean and well kept. We live in Hawaii and although they are not directly on the beach, they have an excellent property and within a 1 minute walk to the ocean and restaurants. Great stay! Great value even better than the "locals" discount rates at the other guys!”

Aug 23, 2007 by Tom from Rome, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• Liked every the hotel very much.

“Get location for beach and shops.”

Jun 3, 2007 by Darryl from Vacaville, CO
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The Hotel Cashier was so friendly and understanding. He was able to upgrade us to a room that had an ocean view. I was impressed.
• I have no negative comments about this hotel. I would love to stay there again.

“This Hotel is a very busy hotel with many travelers. Yet, the staff is well trained to work with individual traveler and make them feel special. I have stayed at many hotels and this one was clean, comfortable and the price was reasonable for the location. I will come back.”

May 14, 2007 by Ken from Somerset, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location of hotel, room location and staff was very friendly and helpful.
• Elevator was tough to get at times. Long wait due to over crowded elevator.

“Enjoyed every aspect of the hotel, especially the friendly staff, pools and location. Unfortunately, I was injured before I arrived in Hawaii, but I was accommodated close to the elevators to help me get around easier. As I said earlier, the only problem which was minor was that we waited on elevators for awhile in some cases. Other than that, the hotel was very nice and if I get the opportunity to go to Hawaii again, I would try to stay there again.”