User Reviews for Ala Moana Hotel

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Jun 22, 2009 by Marla from Honolulu,HI
Overall Rating: 7

• Good location.
• Room category disceiving.

“I
booked 2
rooms for 2 male travelers in each room, but on checking into the hotel, the room was a queen bed with a sofa sleeper that if you pulled it out, you had nowhere to walk. Should say a one bed room (they don't have 2 double beds) and the sofa may only be suitable for a child.”

Apr 10, 2009 by Judith from Minneapolis, Minnesota
Overall Rating: 9
Cleanliness:[4] • Staff:[4] •

• The rooms were clean.
• Nothing else was nice.

“Homeless beggars outside the hotel. I paid $20 a day for valet parking and my GPS got off out of the glove compartment. I am pretty sure it was stolen by on of the valet parkers. I did not get reimbursed for the stolen GPS. I would never recommend this hotel. All the restaurants were closed, no room service either. The staff all seemed like they were all in training. It was a bad experience. Next time I will stay in Minnesota. We went to Hawaii to check it out for our wedding but I would never go there again. The scenery was nice elsewhere on the island.”

Sep 8, 2008 by Steve from Braselton, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Great decor and very comfortable.
• Room service. No decent food.

“This hotel was a 10 to 15 minutes walk to the beach. It was very comfortable, very clean and modern looking. The room service food was very limited. I would stay there again.”

Aug 1, 2008 by Richard from Kula, HI
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[9]

• Convenient and one with which I have had, in the past, positive experiences.
• Reception was less than out-going.

“We found this accommodation below standard. Restricted space, no balcony and in a undesirable location. Second class all around.”

Mar 17, 2008 by Dawn from Cottage Grove, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean, updated, walking distance to the beach.
• Restaurant prices very high $18.00 for breakfast.

“I was very impressed with the hotel, we got it for a very reasonable price, and we had other family members in town at other hotels and they came over, and they paid more for their hotel, and ours was nicer. They were impressed. We had a very nice stay”

Mar 10, 2008 by Jess from Redmond, WA
Overall Rating: 7
Cleanliness:[9] • Staff:[2] • Location:[3]

• The room was clean, modern, and comfortable.
• The location made it difficult to get to Waikiki, and the hotel did not have a concierge.

“For the room itself, this hotel was a great. However, all the supporting services at the hotel were lacking. the location made it difficult to get to Waikiki, which could have been okay since the bus goes right by the hotel, but the hotel did not have a concierge. Instead, it had an "Expedia area expert" who did not know anything at all, including the bus schedules of the buses going right by the hotel - she actually told us that there were no reliable schedules for the bus, but when we waited at the bus stop and got on a bus, there the schedules were, right at the front of the bus. Basically, the supporting services of the hotel were lacking. The lack of a concierge made it difficult not just to get around, but also to find restaurants to eat at, tours to take, etc. the check-in desk was sub-par. There was no room service, which I thought was pretty standard for a three-star hotel, and the cafe was only open for breakfast until 10 am, which meant there was no option for food at the hotel from 10 am until the restaurant upstairs opened for dinner. Overall, the room we stayed in felt like a 3-star room, but the lack of supporting services left you on your own to find your way during your vacation, something you'd only expect at a 2-star or below hotel - at a 3-star hotel, you expect there to be people available to help you make your vacation a success.”

Mar 10, 2008 by shell from phoenix
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Wonderful location for our purposes.
• Location would not work for everyone.

“I really enjoyed this property and our room. The beds were comfortable, the room was tastefully done, service was good and we loved being close to the convention center where we were attending a meeting. But also we were close to the beach, shopping and dining. Great value!”

Feb 26, 2008 by Jane from Roslyn Heights, NY
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[9]

• Location was excellent. Housekeeping staff very nice. Concierge was erroneous in info. Easy access to sites by public transportation.
• Not as clean as you would hope.

“This is generally a nice hotel for the price. Close to all. Easily accessible by cab to sites, however you can save a lot of $ if you travel by bus, for example the bus to Pearl Harbor is right outside the hotel and cost $2, if you take a cab the cost is $40. The walk to beach/park is about 10 minutes and beautiful. Right next to mall so if you forget anything its just a 2 minute walk. Hotel pool is very nice. Generally a nice experience would recommend it this hotel.”

Jan 27, 2008 by Gary from Janesville, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• I liked the location of the hotel with the mall next to it.
• The rooms were a little small.

“I thought the hotel was very nice and would stay there again. The Waikiki tower is the nicer of the two and would recommend an Ocean View Room which would give a better view.”

Dec 14, 2007 by Darrell from Boise, ID
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location next to the ala Moana Mall was very convenient.
• Not particularly close to the ocean.

“The hotel is conveniently located next to the Ala Moana Mall. The rooms are very comfortable. There is a beautiful view of the harbor and hills from the balconies.”

Nov 25, 2007 by Ot from Bayonne, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Was convenient to shopping and beach. Courtesy room was convenient. Parking is ridiculous and pricey.
• Hated paying for parking although a guest.

“Hotel was nice. Staff was helpful. Room was clean and bright.”

Nov 16, 2007 by Garrett from Lakewood, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location of elevators from lobby and room decorations even though they were small.
• Underground parking needs much improvement and no spa.

“I rate this hotel an upscale 3 star. The lobby, bar and adjacent small are a plus. But the underground parking is tight and for it to be a 4 start it needs to have a spa. The restaurants are nice but a bit overpriced for the hotel.”

Nov 11, 2007 by Lisa from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• We like the location and remodel.
• None.

“I have always enjoyed staying here.”

Nov 5, 2007 by Gail from Yuba City, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Across from the harbor and shopping.
• Hallways was dirty; construction going on.

“Wasn't exactly what we had hoped for (more expensive then the rate we would have paid), but they did give us a harbor view. Had to drive to Waikiki rather then being close enough to walk but was right next door to the Ala Moana shopping center.”

Nov 5, 2007 by Michael from Toronto, ON CA
Overall Rating: 3
Cleanliness:[2] • Staff:[6] • Location:[5]

• Bellhop was helpful.
• Linen was dirty and there were leaks in the bathroom.

“This hotel should be rated 2 stars or less. Although it was renovated, the quality was questionable. On the day we checked in, the bed was made, but the linens were dirty. There was hair on the sheets. The bathroom was modern and could be nice, but the shower spray was spraying sideways, and the tap leaked from underneath, not unlike a bad renovation job. The overall feeling of the hotel room was dirty and uncomfortable.”

Nov 1, 2007 by Wayne L. from Sacramento, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Close to shopping.
• Rooms are small, walls are thin.

“Very nice lobby. Room a bit smaller than expected. Contemporary feel to the room. Walls could be better insulated from sound. Not sure what was wrong with cable TV, but not clear picture.”

Oct 29, 2007 by Allen from Houston, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[9]

• Good location.
• Room was insufficient quality.

“This is definitely not a 4 star hotel as was filled on my request. This is at most a 3 star.”

Oct 28, 2007 by Cheung from Findlay, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean modern refined decor, hotel in centralized location.
• Not close to the beach.

“My wife and I were pleased with the large nicely furnished room with an ocean view that cost less than a city view room in Waikiki. If you think that Waikiki is overrated (crowded, tourist trap, poor waves for surfing) then the Ala Moan is a great location to start from in exploring other parts of beautiful Oahu.”

Oct 25, 2007 by Jemima K. from Florence, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient to the shopping center, mall, eatery, transportation.
• The room was a little bit crowded.

“I would definitely recommend this hotel to anyone who cares about convenience. It is centrally situated and transportation to the whole of Oahu Waikiki is available right from the hotel. It is amazingly less than 5 minutes walk to the mall and yet exclusively private. Beautiful hotel.”

Oct 23, 2007 by Gail from Peoria, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Good breakfast in the restaurant and a nice ocean view from our room.
• Rooms were very small, but well appointed.

“Great location too many area attractions. A shopping mall is right next door to the hotel, and a beautiful park with ocean beaches is one block away.”

Oct 16, 2007 by Mehrdad from Las Vegas, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• The upgraded suite was a nice room.
• Initial room given to us was not even good enough for one person.

“This is a good hotel for business traveler; it is expensive however even for that purpose. The first night's room had a window unit (? 4 star?). The room was so small that my wife and I could hardly walk at the same time. After paying an upgrade they put us in a suite which had central air and a balcony which made the stay more tolerable.”

Oct 14, 2007 by Jason from Airdrie, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great Location, Wonderful Staff, Roof Top Restaurant and Lounge a big plus.
• Room was little on the small side but did the job.

“Great if you are going to work or with your significant other. Staff was very friendly and willing to answer all my questions. Good places to eat and being connected to the mall was a plus as well.”

Oct 12, 2007 by Paul from Irvine, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• The hotel was very convenient to the beach and Ala Moana Center.
• Rooms were not as well maintained and this is not a 4 star hotel.

“The Ala Moana Hotel is not a 4 star hotel. I would give it 3.5 stars. Because, the hotel was recently renovated. This hotel is perfect for business travelers and couples. However, we had 2 children and needed more space. The service was mediocre, and the front desk was very friendly. On a positive note, it is only steps away from the Ala Moana Center (the world's largest open space shopping mall). Also, it is across the street from the less popular Ala Moana Beach. My kids had a blast there. We paid under $185 per night for the larger room. This is not a family resort/hotel. However, it is perfect for the business traveler.”

Oct 9, 2007 by Marco from Monterrey Nl, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location. Beautiful view from Waikiki tower.
• Expensive, over rated. Parking cost. Small rooms.

“Excellent location, but you have to ask for Waikiki tower. Small rooms but clean. Hotel over rated, not a 4 star. Parking very expensive. Staff very friendly and service oriented. Nice small cabinet with microwave and freezer.”

Oct 8, 2007 by Lynda from Wailuku, HI
Overall Rating: 5
Cleanliness:[7] • Staff:[10] • Location:[6]

• Fitness center was really good.
• Cold pool which closed at sunset.

“It was adequate, but didn't really seem to be all that special for a 4 star hotel. There weren't any special extras. The lady at the front desk was very nice and gave us a free upgrade! I did like having the fridge in the room.”

Oct 8, 2007 by Jerry from Sunset Beach, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[5]

• Close for commute.
• Size of room.

“I did not agree that its a 4 star rating, especially when you compare it to the Hawaiian Prince which is very close by.”

Oct 7, 2007 by Anita from Oceanside, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Management staff was excellent.
• I couldn't get anyone to respond to me either from customer service or internet.

“Ala Moana hotel in Oahu is very comfortable. There was a microwave and refrigerator in the room for convenience. Location is excellent for shopping and some walking. Beach lagoon was across the street; mall literally next door. Hotel staff was friendly, and when asked for an upgrade to a balcony room, management staff complied with reasonable cost. Public transportation just outside front door takes you almost anywhere. Restaurant on top floor, Aarons, provides excellent selections, top notch service, and as with any upscale restaurant, it will impact your wallet. Stayed a week and would stay there again.”

Oct 6, 2007 by Alex from Daly City, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• The location was convenient to the Ala Moana Shopping Center.
• The swimming pool was closed near the end of our stay. The front desk was not helpful and instead of a concierge, the desk was staffed by Expedia.

“Although the hotel was nice and convenient to the Ala Moana Shopping Center, it was not in the location I expected when I opted for a 4 star resort in the Waikiki Beach area.”

Oct 3, 2007 by Tammi from Bremerton, WA
Overall Rating: 5
Cleanliness:[9] • Staff:[10] • Location:[5]

• Staff was very friendly and helpful.
• Room too small.

“Nice hotel, but we were given a very small cramped room in the back overlooking the mall parking lot.”

Aug 26, 2007 by Karina from Austin, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[2] • Location:[8]

• Great location next to the mall.
• The concierge service was awful especially since it is located in a tourist area.

“The accommodations were very clean and tidy. The bathroom lacked a bath tub and counter space to place toiletries. The complimentary coffee was awful as well. The concierge was rude and extremely unhelpful. They were not knowledgeable about the area and we ended up going to the nearby star bucks to get help with directions which I feel is unacceptable for a four star hotel in a tourist area. The reception area and valet service was very friendly and helpful. The location is great. Half way between downtown Honolulu and Waikiki.”

Aug 19, 2007 by Darryl Y. from San Francisco, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[3] • Location:[6]

• The location wasn't bad. It was convenient to the mall, but in a busy area.
• There were a few things. Our experience with the service was consistently bad; the room came without pens, paper, etc.; the bathroom smelled.

“The hotel was ok. Clearly not a 4 star hotel. Prince is listed as a 4 star. This hotel is far inferior, so I would list it as a 3 star hotel even in the Waikiki area, maybe 3.5. We had several experiences with poor service, so it didn't seem like a fluke. I wonder if it's because of the business arrangement (i.e., independently owned condos, but operated by a separate management company). I'm just wondering if the separate management company isn't as incentives to offer good service.”

Aug 12, 2007 by Akan from Etobicoke, OH
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[2]

• Poor location.

“Pool was very dirty in the afternoon and was told it would not be clean until next morning. Location is terrible to the beach, 20 minute walk.”

Aug 4, 2007 by James from Hanalei, HI
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[6]

• Comfortable bedding and good furnishings in rooms.
• Extremely noisy (outdoor noise).

“The bedding is comfortable and the room clean but the noise level is so high for many rooms that you have to sleep with ear plugs or the doors/windows closed.”

Aug 3, 2007 by Charles from Honolulu, HI
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[6]

• Its have many activities on property.
• Very tiny room. And business center has no help.

“Certainly not a 4 stare hotel as rated. Good for general visit, but nothing special about the room, the service and the amenities.”

Aug 1, 2007 by Jason from Waianae, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean and newly renovated.
• The rooms are a bit on the small side.

“Very clean, good location, great Sunday brunch! I will be staying here again.”

Jul 24, 2007 by Peter from Epping, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Close to shopping centre. No mini bar in room (good).
• No in-room Wi-Fi for my PDA.

“Smart service. Allowed us an early check-in at no extra charge. The hotel is well located with direct access to the Ala Moana Shopping Centre. A short bus ride to Waikiki Beach is no problem, buses are frequent.”

Jul 21, 2007 by Julie from Alta Loma, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• They upgraded us to a room with 2 beds instead of giving us a smaller room with a roll away bed.
• The room was very small.

“The staff was very friendly and helpful. The gym was state of the art. It was located right next to the Ala Moana mall and easy to get to Waikiki.”

Jul 2, 2007 by Don P. from Encino, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[7]

• Convenient to the mall.
• Was a 3-star hotel charging 4+ star prices.

“If this hotel was rated as a 3 star and charged accordingly, I would say it is a nice, consistent 3-star hotel that I would stay at again.”

Jun 26, 2007 by Rick from Birmingham, MI
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[3]

• Exercise room was very nice and clean.
• Rooms were tiny. Not a four -star hotel by any means.

“Large lobby but a large lobby not makes it a four-star hotel. Rooms were tiny. Convenient to ala moan mall and ala moan beach but not convenient to Waikiki. Hotel does not provide transportation to Waikiki as does nearby Hawaiian prince hotel. Ongoing construction in the hotel made a wake-up call unnecessary.”

Jun 23, 2007 by Gary from Colorado Springs, CO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good location.
• No down pillows.

“Nice, but could use a little update or remodel.”

Jun 20, 2007 by smith
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean rooms, great staff. 250+ shops across the parking lot. Beach across the street.
• Will stay again.

“It was awesome. Just got back from a wedding this past weekend. He had a room 2115 or something. It was facing away from the Waikiki view. While I was in line waiting to talk to the receptionist about something. We then were talking to another couple that was checking out. They had a blast and said their room was the best ever. They stayed at 3221. 32nd floor. I thought it was more expensive to stay on a higher floor, but it wasn't. They said to try to request that room. So we did and got it after they cleaned it. Everything was so nice. Best were the full ocean views from the beds. Didn't even need to walk out to the balcony. This room had the beds facing the water where the other rooms have beds facing the other direction. Will stay again and will request that room.”

1 of 1 people found this review helpful.

May 28, 2007 by Sue from Dillingham, AK
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location to mall was good.
• Room very small with no balcony.

“In Waikiki harbor, so location was good. Room very small, knobs on shower/tub were hard to use, room overlooked mace's parking lot at ala moan mall and had street traffic noise. View of ocean was nice, could have used a balcony. Hotel was 90% full when I checked in. room next to me was being cleaned/vacuumed at 10:30 pm at night, I complained and learned that was an individually owned room/condo, and not the hotel doing that. I fouled the sound of vacuuming at that time of night annoying. The staff was friendly but not overly so, but smiled. Pool could have been cleaner fitness center very nice. I think this is more a 3-1/2 star versus a 4 star hotel. It does not compare to the prince hotel in the same area which I believe is also a 4 star, this is not as nice.”

May 24, 2007 by Ted from Gualala, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Large comfortable lobby / great bartenders upstairs.
• Cramped room--should remove coffee table & sofa.

“Good business hotel. Too far from Waikiki.”

May 23, 2007 by Lisa from Kailua Kona, HI
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[7]

• Lobby nice.
• Way too much furniture for size of room.

“Very nice.”

Apr 2, 2007 by Barbara from Fort Myers
Overall Rating: 9
Cleanliness:[8] • Staff:[6] • Location:[9]

• Amenities and location make it worthwhile.
• Toiletries in bathroom leave a lot to be desired.

“The resort has a lot to offer. Clean, comfortable rooms. The beds were almost 'heavenly'. Nice pool and pool bar! Best main-tai's on the island! The top floor restaurant with great view was a great for a night cap! Hotel has great location - easy walk to Waikiki beach. Ala moan beach across the street and shopping mall attached by foot bridge. Lots of restaurant choices right next door! We didn't even need a rental car! Lots to do close by; and tours are available to the Arizona memorial...”

1 of 1 people found this review helpful.

Jul 2, 2006 by Diane from Honolulu, HI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[10]

• Very close to beach, shopping, and Waikiki.
• The hotel charged me directly on my credit card used to reserve my space.

“The hotel is located next to ala Moana, Which is a large shopping mall with lots of stores from Dior and Armani to Macys and old navy. Directly across is a large park and beach.”

Jun 27, 2006 by Stephanie from Los Angeles, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• location and staff was great. It's very clean and quiet.
• The elevator took too long and the construction causes too many workers walking around.

“This is a great hotel and price is not that bad. the room was great and clean and it's also romantic with the ala moana beach just few minutes away.”

1 of 1 people found this review helpful.