User Reviews for Hilton Waikoloa Village

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Jun 9, 2009 by Mickey from Seattle, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[7]

• Loved the grounds and view.
• Mediocre food, too many additional fees, rude staff.

“Beautiful grounds, room was but average but bed was excellent. I had ants and the occasional cockroach, could have done without those guests. The food was over-priced and mediocre, I would recommend the new Gourmet ABC store at the Waikoloa village. I would also rather pay a higher price to have services included than be exposed to multiple fees. My trip over-all was pleasant but I would not recommend this place for people looking for an affordable peaceful get-away.”

Mar 15, 2009 by Shelley from Duvall,WA
Overall Rating: 9

• Beautiful grounds.
• Food very expensive on site, nothing close as an alternative.

“I've stayed here before, so I am a repeat visitor. The grounds and pools are beautiful. You can be as involved or as removed from it all as you choose. The food options are OK, everything is rather expensive and there are not a lot of low cost alternatives, especially for breakfast. With that said, it's Hawaii and things are typically more expensive for dining. Convenience to golf and shopping nice, guests receive special rates on golf which is very nice. I fully recommend this resort.”

Feb 18, 2009 by Michelle from Seattle WA
Overall Rating: 2
Cleanliness:[10] • Staff:[3] • Location:[3]

• Beautiful views and very clean during my stay.
• Too large, not good for business.

“As an event planner I brought in a large conference to this facility - what a mistake! The venue is much to large logistically. When you require a tram/boat to get from one side of a hotel to the other, there's an issue. Only met a few staff that were friendly, most were annoyed to be bothered. There's no sandy beach found at this resort either (except the man made one, inside the resort), you have to walk down into town, or drive to an out lying beach, for a real Ocean experience. The hotel charges handsomely for their view. Rates for the coffee in your room (but there is no sign to tell you this), internet $6/hr, parking $16/day (self park, then walk a mile to the hotel) non motorized water activities (in the lagoon) $30/hr. And if you are planning an event, they will charge you right down to the extension cord required to run their equipment (that you are also renting). I will say the views are amazing, in the right season you are surrounded by whales off the shores. And I saw workers scrubbing the grout on the walk-ways, on their hands and knees, shampooing carpets nightly, and polishing/disinfecting the hand-rails. There are better places to go with families, that are logistically more pleasing, and better places to go if you are on a romantic vacation.”

Oct 29, 2008 by Sharon
Overall Rating: 9

• Relaxing atmosphere, beautiful grounds.
• Restaurants were outrageously expensive, parking attendants were rude if you did not use valet service.

“This resort was wonderful. Plenty of lounge chairs around the various pools. Pools were not heated, and we found the water too cool to comfortably swim. No beach here, but the coastline was beautiful. We went to the nearby shopping malls for meals-ate lunch there, and then picked up a sub to store in the fridge for supper. The grocery store there was very nice, and had reasonable food options too.”

Aug 21, 2008 by Dave from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location, pools, waterslides, museum walkway, staff, and comfortable room.
• Fees for parking, health club and internet services.

“The Hilton Waikoloa village is a fabulous resort, perfect for families with youngsters. The hotel amenities and staff and location made our vacation on of the best.”

Aug 14, 2008 by Bonnie from Athens, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The beautiful grounds, the art, the activities.
• Expensive internet connection, was not informed of all activities and opportunities.

“This is a gorgeous hotel that is more of an experience than a location. From the moment we stepped on the boat that takes guests to their accommodations, I felt that I was in an adult Disneyland. The pools with waterfalls are beautiful, the landscaping is gorgeous, and there are many available activities for adults and families.”

Aug 14, 2008 by D from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Staff, location, Hawaii!
• They do try to oversell vacation (Time-Share) clubs.

“Stop pushing people to Timeshare. Rest is good.”

Aug 11, 2008 by Kelly from Kailua Kona, HI
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[6]

• Ability to check in early.
• Too spread out. Valet parking charges are too high.

“Good hotel, things are too far away from rooms, such as valet, pool and stores.”

Aug 5, 2008 by David from Apo, AE
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The community, the hotel is located in is world class.
• The spa left something to be desired.

“A beautiful place and setting with a lot of great touches. In its prime this hotel was one of the worlds best I'm sure. We used the spa and were not that satisfied however the rest of the hotel was impressive. A great romantic getaway for the Kona side of the Island.”

Aug 2, 2008 by Celeste from Volcano, HI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Beautiful grounds, comfortable bed.
• Useless empty minibar.

“A wonderful getaway, great price.”

Jul 28, 2008 by Cathleen from Durham, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• The pools, public areas were beautiful.
• No swimable beach, very hard to get around as trams boats are slow.

“Amazing, grounds are beautiful and so much to look at and do. Restaurants are very expensive and hard to feed the family without spending a fortune, very large and gorgeous, but parking is a long way from rooms, boats and trams are slow, but fun. Definitely the Disneyland of Hawaii! Wonderful for families with small children who don't eat much and just want to play in pools.”

Jul 24, 2008 by Ettan from Toronto, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great staff, impressive grounds.
• Some features in room where not up to part. Not an intimate resort.

“Overall for families this is the Disney World of Hawaiian resorts, with its lagoon, day camp, multiple pools and slides - but for honeymooners - the resort is too huge to have any intimacy for couples. If you don't take the boat or monorail to your hotel tower, it felt as though you are walking for miles to get anywhere.”

Jul 23, 2008 by Kyaw from Chino Hills, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Excellent price for the hotel.
• The hotel charges everything individually including a single pack of coffee for $3.95. Most hotels give this for free or included in the fee.

“The hotel is large and has a tram or boat to take you different part of the resort. It's good for young children but the restaurants are expensive.”

Jul 10, 2008 by John from Agoura Hills, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This is a first class experience at the price.
• The breakfast buffet is very pricy for what is served.

“The hotel grounds are expansive with a wonderful collection of Hawaiian and Asian art nestled in meticulously manicured gardens of over 20 acres. The monorail and water gondola, inter hotel transportation make this a magical experience. The hotels lagoon is home to sea turtles, eels and tropical fish for all the guests to enjoy snorkeling with.”

Jun 8, 2008 by Kerry from Chula Vista, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The grounds were well cared for, extensive and full of art.
• Limited options for restaurants.

“Overall wonderful experience; I will return every chance I get.”

Jun 4, 2008 by Cheryl from San Jose, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Beautiful grounds and abundance of swimming pools.
• $19 parking fee per day.

“Lovely location and beautiful grounds! A very enjoyable vacation. It was great experience to take either boat or tram to get around the 64 acres of property. Watching the dolphins was great fun, but probably would not recommend it. We stayed in Oceans tower, but would recommend the Lagoon tower if you want to be more centralized to best pools/restaurants and the dolphins!”

Jun 1, 2008 by Christy from Amarillo, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Wonderful atmosphere, very relaxing, everything you could wish for in a resort.
• Be ready to walk or wait for the tram or boat, not very many in working order while on trip.

“This was the best resort which I have stayed in many years. Well worth the money and wished I would have planned for a longer stay. Will repeat this trip to the same resort again and will tell everyone about our wonderful stay.”

May 31, 2008 by Jason from Raleigh, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Excellent atmosphere, landscaping, and plenty to do.
• Dinning options at night were limited and not all restaurants were open.

“An excellent hotel and even better with the price.”

May 30, 2008 by Holly from Madison, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Beautiful artwork and walking paths.
• Many noisy children.

“A grand place that has something for everyone.”

May 28, 2008 by Julie from Hilo, HI
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[8]

• This is a very fun destination for kids and nice escape for adults, too.
• The floors in our room were not clean.

“My husband, 10 month old daughter and I had a wonderful 3-day weekend at the Hilton Waikoloa Village. The room was a very nice size and had a balcony with an excellent view of the pool area and a peek of the ocean. The pools were wonderful, the grounds were spectacular and the cocktails were delish! Most rooms are a long way from the parking lot, but for guests (like us) that are just looking to relax on-site without daily sightseeing trips, this place can't be beat.”

May 27, 2008 by Michele from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful resort - lovely grounds.
• Too big - waiting 20 min for tram or walking 1 mile every time to get from room to lobby is too much!

“Beautiful resort - but very much like Disneyland. Tram and boat rides to get around are a bit much - grounds are almost too big. Loved dolphins, animals, beautiful views, convenient location. Wish this hotel had its own beach but A-Bay beach just a short drive away. I'd go back.”

May 24, 2008 by Kerry from Chula Vista, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• The size, cleanliness and location.
• The birds inside the restaurants.

“Beautiful oceanfront location with much to see. The grounds are covered with pathways to lead you through lush plant life, well placed and beautiful statuary, and accessible water features. The rooms seem spacious with enough amenities to provide a comfortable base for rest and refreshment.”

May 22, 2008 by Daniel from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• Huge room, lagoon is awesome, pools are great.
• Hotel is very spread out, dining options are expensive.

“This is an awesome hotel! The lagoon is beautiful and attracts sea turtles (especially in the morning) and many other fish. The staff was friendly and quickly fixed the safe in our room (it wouldn't lock). Pools and waterslides are great. Our room was huge- the biggest room I have ever had by far for a king bed non-suite room. Go to George's presentation of the island Monday-Thursday mornings. This made a huge difference in our experience on the Big Island. At the end you will be asked to visit a timeshare presentation, but there is no pressure. George will explain the highlights of the island and give you tons of tips that you won't find in your guidebook. The biggest negative is that the hotel is very spread out. We stayed in the Ocean Tower and it was literally a 20 min walk to our car in the self-parking. It was about a 10 min walk to the lagoon. This isn't too bad, except when you get to the hotel late at night and are extremely tired. Trams and boats are decent options to walking. Overall, this hotel is amazing.”

May 8, 2008 by Jessica from Captain Cook, HI
Overall Rating: 6
Cleanliness:[3] • Staff:[6] • Location:[8]

• The beds were comfortable and nice decoration.
• Floors were dirty, not enough towels and there was only 1 bar of soap in the whole place.

“I was not what I thought it would be but the most important thing was my mom got a break and we got to spend time together but I wish it could have been better.”

Apr 5, 2008 by Sharon from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Wonderful family hotel and grounds were terrific.
• Thought that the room was not up to par.

“Everything was wonderful, and the room fell way under our expectations.”

Mar 28, 2008 by Samantha G. from Ripon, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It had great swimming attractions. The rooms were very clean and it had a fridge in the room.
• The food was way too expensive. I dont mind paying over but being robbed is another thing.

“This hotel was great fun for the kids. They had a boat that went around the compound. They also had a train three super pools with slides. The food was very good but pricey. The views of the ocean were breath taking. I would love to go back.”

Mar 23, 2008 by Nami from Collegeville, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Lots of facilities and huge place.
• There was not music or other entertainment in the premises.

“Overall very nice hotel with a good value.”

Mar 21, 2008 by Celeste from Reno, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The setting and the beds.
• The cost of food.

“Beautiful resort with many amenities.”

Mar 17, 2008 by Glenda from Surrey, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Beautiful setting, breath taking landscaping, stunning artifacts and decor.
• Meals were not unfordable for a family, kitchenettes or family friendly restaurants would be good.

“The Hilton at Waikoloa is an amazing resort to visit short term. Set on the rugged north west coast of the big island of Hawaii it offers the most breath taking natural and landscaped setting. The rooms are small but comfortable. Rooms with kitchens or kitchenettes would be an asset as the on-site restaurants are far too expensive for average guests and families.”

Mar 10, 2008 by Paul from Renton, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beach Lagoon, Multiple Pools, Arts.
• Water in the pools is not heated.

“Excellent place to stay with kids or for a couple on a romance trip. Very close to one of the best beached in Big Island of Hawaii.”

Mar 5, 2008 by Danielle from Honolulu, HI
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[5]

• View.
• Service. Complete lack of consideration of the staff.

“Do not stay if you are accustomed to decent service. I injured myself while at the hotel and the staff did nothing to help or make our stay more comfortable. The food is terribly overpriced - even for a supposedly 5 star resort. I have had better meals at fast food restaurants.”

Mar 4, 2008 by Ann from Pittsburgh, PA
Overall Rating: 10
Staff:[10] • Location:[10]

• Grounds and services were spectacular.
• Needed more breakfast options.

“This Hilton is spectacularly situated on expansive grounds. It is so well maintained - with art and plants and beautiful landscaping - that it is a wonder that it makes a profit. The staff was friendly and helpful and our stay in a lagoon room overlooking the dolphins was the icing on the cake.”

Feb 28, 2008 by Donna from Novato, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Gorgeous appearance.
• No where to buy cheap foods.

“This hotel has a Disneyland feel. Fun, colorful, beautiful scenery, but food choices were limited, and gym cost extra, and not allow in women's locker room without paying $30.00”

Feb 28, 2008 by Harry from Denver, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Variety of activities.
• Cost of drinks.

“Waikoloa is the sun spot of the island, I would love to own property here but if I can't the Hilton is a great backup.”

Feb 24, 2008 by Steve from Crandall, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• There is more to do on the hotel grounds than any other hotel/resort Ive stayed with.

“This hotel is a tropical wonderland. Our room was extremely clean and well furnished. The pricing in Hawaii is already high, but the hotel was really high. $7 or more bar beverages, and restaurant pricing was sky high. We ate off site most meals. We did the Luau, great entertainment. However they take your photo and offer you 5 copies for an additional $40. The hotel did not miss any opportunities to charge extra.”

Feb 22, 2008 by Heather from Brookline, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel makes a great use of space. They can accommodate an enormous group of people, but you never feel crowded.
• The hotel was great. The only thing was you sometimes had to wait a little bit for the tram.

“The hotel met and exceeded my expectations. It's like a tropical oasis in the lava "desert".”

Feb 20, 2008 by Louis from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful grounds and rooms were very nice.
• Extended check-in time, slow but friendly.

“Awesome experience. So much to see and do. A destination worth returning to.”

Feb 11, 2008 by Lori from Maple Valley, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful and unique.
• Too many additional/hidden charges.

“Great place I highly recommend - watch out for hidden charges.”

Feb 11, 2008 by Heather from Grosse Ile, MI
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[10]

• Dramatic architecture.
• Needs more family friendly dining.

“Great Hotel! Beautiful, with amazing water features and dolphins!”

Feb 9, 2008 by Betti from Polk City, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The experience. Hotel staff was friendly. The artwork is exceptional. The boats and tram are an added bonus.
• Tiny ants on the bathroom vanity.

“Excellent four star property with much to do on property, yet centrally located to get to many other attractions, shopping and dining. The mile of artwork provides a soothing visual each time you walk the property. The pool areas are spread out so you don't feel like you are on top of other guests.”

Feb 8, 2008 by Frank from Westlake, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, facilities.
• Loud construction made pool unpleasant; room needs microwave.

“Lovely setting; huge so lots of great facilities but takes time to get around; would be nicer if they heated the pools a bit; overall I would recommend to most people.”

Feb 5, 2008 by Cindy from Eugene, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• The grounds are fabulous! Great pools and a wonderful view!
• Very expensive restaurants and not great choices nearby.

“We loved the resort!”

Feb 4, 2008 by Chi from Chicago, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[2] • Location:[8]

• Clean rooms.
• Too big. Had to walk 20 minutes to get to lobby.

“Clean rooms. I don't mind walking-I live in a city, but to talk 20 minutes to get out of this hotel is ridiculous.”

Jan 21, 2008 by Stacy from Billings, MT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Stream throughout the facility. Easy access to everything by the boat.
• The dolphin pool needs to be bigger. The people pool is larger than the dolphin pool!

“This is a very beautiful hotel. Parking is very close and the view is beautiful from the Lagoon Towers. We'll be going back here.”

Jan 21, 2008 by Sharon from Placerville, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[3]

• Oasis in the middle of Lava fields.
• Everything had an extra fee like parking, exercise room, internet.

“Beautiful place but being on 62 acres, it took time to get anywhere. Rooms were comfy but not overly fancy. Didn't care for extra charges for everything extra and the restaurants were expensive. Paid 8.00 for a virgin lava flow that came in a plastic cup. Orientation meeting for visitors to Big Island is a "must". Best part of the stay!”

Jan 16, 2008 by Sean from Pahoa, HI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Well appointed and nice grounds.
• Quality of food at hotel restaurant Imari was not worth the price.

“Nice hotel if you can get a deal on the price. Restaurants are very appealing, but cost is prohibitive.”

Jan 15, 2008 by Terri from Conifer, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Lots of fun for the kids, refrigerator in room.
• Difficult to find internet access, no microwave.

“Met up with some friends there and had a great time. There were lots for kids and families to do. Would definitely go again if we could get the room again at a similar price (regular hotel price would be too high).”

Jan 15, 2008 by Robin from Anchorage, AK
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[1]

• The dolphins on site were cool.
• The decor was outdated, dark and gloomy. Hotel not well maintained.

“This hotel was probably spectacular when it opened 20 years ago, but now needs a major facelift. It is so large that it was incredibly inconvenient to get around. The room was dark and gloomy. I basically never wanted to be anywhere on the property.”

Jan 14, 2008 by Simone from Mill Valley, CA
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[9]

• Fun for the kids.
• The pools were cold.

“The Hilton Waikoloa was definitely worth the stay. We have a 2.5 year old and he really liked riding the boats and trains. The pools are very well suited for children of all ages. The staff are extremely friendly with children. I would stay here again in a heartbeat.”

Jan 11, 2008 by Maureen from Las Vegas, NV
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• The resort was a feast for the eyes and the soul. There were many young children, but they were happy and I enjoyed it.
• Restaurants and food is rather expensive. I have older children who like to eat a lot, without exactly savoring the food.

“We stayed at the Hilton after traveling on Oahu and the Big Island. It was a perfect ending to our vacation. I did not feel that it was difficult to get in and out of the resort as some reviews suggested. Also, reviews indicated that we may be overwhelmed by small children, but they only seemed to add to the delightful atmosphere. The hotel staff was very pleasant and helpful. I wish we could have stayed longer!”