User Reviews for Eaton Hotel Hong Kong

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Mar 11, 2007 by Jim from Seattle, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[4]

• I won it but would have preferred better location to public transport.
• Too far from subway.

“Clean 4 star hotels but a long walk to subway station.”

Feb 22, 2007 by Mary from Newmarket, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] •

• The concierge was always very helpful.
• The room key always gave me problems.

“Overall, I had a great experience at the Eaton hotel. The location was great as it was near to many markets, shops and restaurants. The hotel staff was very friendly and always made an effort to assist me.”

1 of 1 people found this review helpful.

Feb 18, 2007 by Joginder from Fresno, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[8]

• It had great coffee shop.
• Rooms and beds were so small and uncomfortable.

“I was pretty unhappy about that.”

Feb 1, 2007 by Emanuel from Fremont, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Clean room, good location, friendly and helpful staffs.
• The room is run-down for a 4-star level; the wall paper peeled off, the room is very small for 2.

“I believed there were some newly renovated rooms available.”

Dec 30, 2006 by Jeff from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Beautifully decorated and very comfortable.
• Small room and inconvenient layout.

“The room was small, but lovely and very comfortable for 1 person. Could easily accommodate up to 2 persons, but any more and you're asking for trouble - even if they are children. Highly recommend if traveling alone or as a couple.”

1 of 1 people found this review helpful.

Dec 28, 2006 by Raymen from San Francisco, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location.
• Small room ,should not be a 4 stars hotel.

“I don't like this hotel. The room is very small. Should not be qualify as a 4 star hotel. Should be a 3 star.”

Dec 28, 2006 by Alice from Fort Lee, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Get location, nice lobby and cafe area.
• The room is small and not that comfortable. Could be cleaner! No fresh air, and the ac was way too cold for winter, and the window was sealed.

“Overall ok, but the room doesn't seem to qualify for 4 stars, may what to upgrade your room to get that.”

Dec 25, 2006 by Kin from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Convenient.
• Poor or no heating in room.

“Good for business and or family travel.”

Dec 18, 2006 by Deborah from Ashland, VA
Overall Rating: 1
Cleanliness:[5] • Staff:[2] • Location:[9]

• The hotel is centrally located.
• The room was as small as a bathroom and could not get all of my luggage in the room.

“I was so unhappy with the size of the room. Two people with luggage were impossible to move around in. I had to get a third room and the hotel would not give me a good price even though I had two rooms already. They charged me full price for the third hotel room and the only reason I needed a third room was because the rooms were so small.”

Nov 19, 2006 by Junghoon from Hewitt, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Easy to find, close to the diverse stores, clean buildings.
• Rather expensive, small room size.

“I am satisfied with this hotel. The price is a little bit high.”

Nov 12, 2006 by Jennifer from Phoenix, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly and helpful staff.
• It was the smallest hotel room that I have ever stayed in!

“The hotel was clean and in a good location of Hong Kong - able to walk almost everywhere. The rooms were extremely small and we were given to single beds that were not very comfortable.”

Oct 5, 2006 by Ann from San Francisco, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Near shopping and MRT station.
• The hotel is under renovation. My room was right below the noise from 10am to 5pm! They were accommodating- was able to move me to a new room Awful!

“Hotel is ok for the price but make sure your room is not near the renovation work being done!”

Sep 27, 2006 by Sue from Naperville, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• It's OK, but the price is a little high.
• Price.

“This hotel is small but with everything. They are remodeling on the 13th and 14th floor and they put me on the 12th floor. It was very noisy in the room from 8am to 7pm.”

Aug 29, 2006 by Chia-Hsiang from Taiwan, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Good location ,friendly staff, good access to MTR(5 min)
• Internet access charge too much.

“Pleasant stay in this hotel.”

Aug 26, 2006 by Brian from Camarillo, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very helpful and courteous staff.
• Internet in room was not free.

“The Eaton Hotel is an excellent selection for business travelers. It is convenient to public transportation (MTR), has very helpful and courteous staff who are fluent in both English and Cantonese, and it is away from the crowded, touristy Tsim Sha Tsui area.”

Aug 14, 2006 by Julie from New York, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• I liked the pool, Internet access at Aroma Cafe, the helpful staff, and the newspaper available for guests every morning.
• I did not like the musty smell of the rooms, the small rooms.

“I was very disappointed at Eaton Hotel in the beginning of my stay. I was assigned a room on the 12th floor. I did not feel like I was in a four star hotel at that time. I had first noticed the strong musty smell of the room that made me feel very uncomfortable. The windows were also very dirty, and the room was small. I felt like I was at a motel instead. I felt like it would be a dread to stay there for three days since a staff member told me that this is a good room on a high floor. I spoke to an assistant manager about my situation. I explained to him that I did not see any pictures that looked like the room I was staying in when I booked my stay on line Luckily, I was able to switch to a better room on the 18th floor. They have got to do something about the smell of the rooms because the second room also had the same smell. I had previously stayed at a three star hotel in Tsim Sha Tsui. Comparatively, I felt that the cleanliness, comfort level, and the overall environment of that hotel was better than Eaton.”

1 of 1 people found this review helpful.

Jul 29, 2006 by Jen from Brisbane, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[10] • Location:[9]

• The hotel staff was very friendly and helpful. Location was great.
• The room is extremely small and needs remodeling. The hotel is definitely not a 4 star as that's what I requested.

“Hotel staff are very friendly and helpful. Hotel is in a convenient location. The room is kind of old but clean. However, the room is extremely small and decor is very simple. ”

Jul 16, 2006 by Huang from San Jose, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[7]

• Good location, reachable by bus and MTR.
• Lousy room, not a 4 star hotel.

“It's a 3 stars hotel in a good location. Please don't claim it as 4 stars.”

1 of 1 people found this review helpful.

Jul 11, 2006 by Steve from Torrance, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Hotel concierge and valets were helpful with directions. They were nice to give us umbrellas when it was raining.
• A nonsmoking room that was requested had no windows. We had to change to a smoking room. Sheets and comforters are old and need to be changed.

“The hotel staff tried their hardest to make our stay comfortable. However it was not easy trying to get used to our room. The furnishing were old, the walls were stained yellow, and the bathrooms smelled like mildew. The lobby was nicely decorated however we do not sleep in lobbies but in rooms. The hotel really needs to renovate their hotel rooms. The distance from the nearest MTR station (subway) was not close as it was shown in the map.”

1 of 1 people found this review helpful.

Jul 7, 2006 by Ivar from Carnegie, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Obliging, courteous and friendly staff.
• At present undergoing renovations involving outside tiling noise between 10am-6pm

“The Eaton is a comfortable hotel, slightly more spacious than average with courteous, helpful and professional staff. Handy location for transport being just 5mins from Jordan M.T.R. Excellent breakfast and choice of eateries plus attractive rooftop pool with personal trainer available at the gym. I liked staying there.”

Jun 9, 2006 by Lewis from Cleveland, TN
Overall Rating: 7
Cleanliness:[5] • Staff:[6] • Location:[6]

• Location was good and hotel was nice
• The room was very worn.

“Nice hotel in a good location. First stay was in very nice room but second stay was in a very worn room.”

Jun 4, 2006 by Hsu from Princeton, NJ
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[8]

• Beautiful lobby, helpful staff.
• Tiny room, expansive Internet and calls.

“This is a three star at best. The room is much smaller than any hotel I'd stayed before, with two double rooms at two walls and the fridge at the corner, there was not much room left for luggage and other things. The air conditioner was COLD enough to wake me up two or three times at two or three AM, despite that I set the temperature 25 C.”

1 of 1 people found this review helpful.

Jun 3, 2006 by Eric from Portland, OR
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[10]

• Good location and very close to MRT.
• Room is very small and TV channels are too few.

“Can't get enough satisfaction as I pay.”

May 11, 2006 by Chen from Milwaukee, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Reasonable rate.
• No

“It is good location and good rate.”

May 10, 2006 by Jason from Burnaby, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The lobby and interior decor are very nice. Good service from staff.
• Rooms were a little small. Beds were too soft.

“Within walking distance to shopping and MTR. Not too far from the airport express line.”

Mar 29, 2006 by Anastasis from Vancouver, BC CA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[8]

• There is a really nice cafe with nice seating and internet in the lower level.
• The rooms are not that clean. Check bill upon checkout there could be extra charges you didn't incur. It happened to me and another lady.

“This is my second time staying at this hotel, the beds are comfy, the carpet dirty, the best showers I've come across. The location is pretty good, 5 minute walk from subway station which is one stop away from tsimshatsui. The lobby is nice and the breakfast buffet is good.”

Nov 15, 2005 by Stephen from London, CA
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[8]

• There is anything I like.
• Room smaller than a closet, wall paper dirty. Beds simple.

“The room I initially received is either 1 star or no star. Room is small with 2 single beds with a walkway between the beds plus a space can even fit a large suitcase at the end of the beds. The wall paper was torn and dirty. TV is a 14 " located at the corner of the room since there is no space else where to put it.”

Oct 29, 2005 by Brian from Encinitas, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[7]

• Upgraded to deluxe room was very nice, proximity to Temple St. Night Market was great.
• Standard room was way below my expectations, felt like a bati-n-switch.

“The standard room offered to me was pathetic, small, out of date, no view, dreary. It definitely felt like a bait-n-switch experience which I did not appreciate. Continental breakfast was barely adequate.”

Oct 24, 2005 by Bullet from Dalla, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Nice hotel, friendly staff, beautiful rooms.
• Small rooms, no breakfast.

“Liked the hotel overall. Small but nice rooms, well done up. Prompt service. English was a little problem with the housekeeping. Did not include breakfast which was weird.”

Oct 4, 2005 by Ari from Ladera Ranch, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[6]

• Not too far from MTR station, not far from Temple market.
• Surrounding isn't nice, hotel room is very small.

“Eaton hotel isn't bad for the price I got. Unfortunately, it was during renovation, so my last night wasn't comfortable at all. Room is very small, and if you request 2 beds it is literally 2 small beds. Don't even think of asking extra bed, no more space.”

Sep 21, 2005 by Nelly from La Mesa, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Concierge was excellent and helpful.
• The room were extremely tight and small.

“The hotel is under renovation. The personnel is very friendly and helpful. The rooms are very small and need new curtains, bedspreads.”

Aug 10, 2005 by Ken from North Bay Village, FL
Overall Rating: 5
Cleanliness:[7] • Staff:[10] • Location:[8]

• The staff was friendly.
• The beds were a joke, the carpet needed cleaning, the view was awful.

“Okay hotel, but I wouldn't ever call it "4-star"--at least not by American standards. At best it would rate 3 stars and more likely 2 1/2.”

Jul 6, 2005 by Bryce from Elk Ridge, UT
Overall Rating: 3
Cleanliness:[7] • Staff:[8] • Location:[7]

• Great location. Easy to get around the city from the hotel.
• Very, very, very small rooms.

“Overall, not bad. The staff was great, but the facility left a lot to be desired. Our 4 star room was cramped and confined. The queen bed was actually a double. The bed took up the majority of the floor space, leaving only two small aisles to move. The breakfast buffet was good, but expensive. I would stay there again only if the price was better.”

May 4, 2005 by michelle l. from SF
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[9]

• staffs are very friendly, location is great
• the rooms........oh..my.god, totally a disaster....

“the room is so totally disgusting, carpet torn, unknow stains all over carpets, wall paper are falling apart, tiles in bathroom are broken, TV is like kid's toy size. i would never stay in this hotel regardless of how nice and friendly the staffs are to me. i would give this hotel only 1 1/2 star.......ok, 2 stars because of the nice staffs.”

Apr 21, 2005 by Ray from Portola Hills, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location and Clean
• Over charged for internet and Construction Noise.

“Hotel is located in a good area, the rooms are smaller, and they were doing construction during our stay, which was unbarring to be in your room. They did not change our room per request to the other side of the hotel, although they said they will. They also overcharged me for the internet use, I explained and still nothing happened. ”

Apr 18, 2005 by Jorge from Sun Valley, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[10]

• The hotel was very nicely maintained
• The room was the size of a closet.

“Centrally located upscale hotel with all amenities. The dinner buffet at Astor Cafe is a great value. Rooms are small, but from what I understand that's common for Hong Kong.”

Apr 14, 2005 by Orman from Santa Barbara, CA
Overall Rating: 1
Cleanliness:[6] • Staff:[6] • Location:[6]

• The location was very convenient but not clearly in the area I wanted.

“The staff and quality was fine but your rating of this particular room was not clear to me I would haver expected a real 4 star type room this was the lowest quality room avaliable in this Hotel therefore I got about a 3 star type experence. ”

Mar 8, 2005 by Mukesh P. from Washinton Crossing, PA
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[5]

• For the HK tour, the hotel wanted to charge 5% extra for use of a credit card.

“The location of the hotel is a good 5 blocks from the nearest MTR station. Even the Airport Express( fast train)'s bus shuttle does not stop at this hotel. The rooms are super small. Even though it technically meets the requirement of a 4*, I felt that Regal Kowloon.”

Mar 4, 2005 by Alex from Brookline, MA
Overall Rating: 4
Cleanliness:[7] • Staff:[8] • Location:[7]

• Service was very fast
• rooms EXTREMELY small

“I think that while the hotel may have the components to be a 4 star the room size makes it impossible to truly call it a 4 star. Especially if you have two beds in the room.”

Mar 2, 2005 by Wayne from Sacramento, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Friendly, helpful people. Beautiful lobby inside
• Under renovation so much of front was not looking good. Smaller sized rooms than expected.

“Eaton Hotel is a good place to stay. Clean, friendly, of good location if you want to stay in Colon. Decently close to MTR station. Rooms were smaller than I expected. Place was undergoing renovation of the front of the hotel while I was there, which aside from aesthetics, did not really disturb me.”

Feb 18, 2005 by Kai K. from Santa Rosa, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Quality service including fitness room and pool, convenient location
• Rate quoted directly by the hotel is exceptionally high

“Overall this is a good buy and a pleasant stay”

Feb 2, 2005 by Ingtsung from Astoria, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

“In general, the hotel is fine. Yet its location is between two subway stations, if you walk the whole day, you probably want to go back to your room as soon as possible at the end of the day. Staying in Eaton you need to walk a bit more after you get out of the subway. The airport bus 33 stops right in front of it.”

Jan 29, 2005 by Carol from Medford, MA
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[7]

• Happy hour and Buffet Dining which was very good
• They put us in a smoking room. When I asked for non smoking, the beds were terrible so we stayed in the smoking room.

“This hotel is not in the greatest location on Nathon Road. It is a bit out of the way. It is clean and upscale. The restaurants are good. The wait staff in the hotel lobby are nothing specail, but adequate. I would stay here again if at the same price.”

Dec 24, 2004 by Roger N. from Glendale
Overall Rating: 10

“It is a great location for the night market and additional bargain hunting. The Aroma Cafe coffee shop on the ground floor is fabulous and offers internet for free while using the Aroma Cafe! They will always have fresh fruit, meat pies and good coffee drinks for your morning breakfast, along with crescents and ham and cheese and egg salad sandwiches. Its clean, comfortable and if you choose separate items instead of the buffet you will save money. The Hotel offers live music each night in the bar and it has comfortable seating. The Hotel offers several restaurants, which are medium priced, if you are more bold you can venture to the night market area and many street local restaurants to choose. I prefer the indoor restaurants. Great fish and seafood selections with plenty of rice. My only complaint was the hotel room which was the standard....was pretty small for two people. Clean but small. The Hotel Assistant Manager was a great guy!”

Oct 20, 2004 by
Overall Rating: 3

“I was very disappointed with the Hotel room it was definitely not a four star hotel room. The lobby and amenities were pretty descent and the staff was pretty nice. The poor quality of the room was really a shame... the carpet was disgusting, the shower had no hot water, very small room, and it smelled... Overall I would give the room only 2 stars.”

Sep 21, 2004 by Daniel K. from Washington, DC
Overall Rating: 9

“The hotel has a friendly, helpful staff, first class amenities and a very classy lobby which includes coffee shop. It's located in the heart of it all on Nathan Road in Kowloon. It exceeded my expectations.”