User Reviews for JW Marriott Hotel Hong Kong

Research User Reviews for JW Marriott Hotel Hong Kong (1-20 of 27)

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Oct 17, 2008 by Jeff
Overall Rating: 8

• Location was great.
• Noise from remodeling work.

“Good location, nice hotel and very clean.
”

Aug 28, 2008 by Sue from Kingston, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The staff was amazing.
• The hairdryer was weak.

“Great for short stay, pretty expensive but the staff and the view from our room made it worth it. Upgrade to the Harbor View rooms, really great view.”

Aug 26, 2008 by Doyoung from Seoul, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Business Friendly. But, Good For Leisure traveler, too.
• Staff showed the western people every kindness. But, they do not the Oriental people such a kindness.

“Mountain view is not good. But, I recommend sea view or harbor view to a romantic traveler.”

Aug 18, 2008 by Judy from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was exemplary.
• NA.

“The location was perfect and the service was even better! Great breakfast.”

Jul 10, 2008 by Yoonyi from Edgewater, NJ
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location, staff.
• Old bathroom.

“Overall, JW Marriott is my favorite hotel in Hong Kong.”

Apr 25, 2008 by Mark from Eugene, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Sunday brunch was amazing.
• Restaurants are located in lobby area instead of top of hotel.

“Service at this hotel is fantastic. The views from the rooms are good, but not great. Be warned, as construction around the hotel continues, there will eventually be no view of the harbor. This could take a few years however. The fantastic service more than makes up for any lack of view. Plus you have the amazing Pacific Place mall under the hotel, with shops like Prada, Zara, Gucci, etc. You can also walk between the three hotels in the complete (JW Marriott, Island Shangri La and Conrad) without going outside. The Sunday brunch was the best Ive ever had. Piper Heideseck champagne and plenty of caviar.”

Mar 20, 2008 by Tony from Mill Valley, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Hong Kong , allied to quality hotel.
• Slightly old fashioned room.

“Great hotel, but still in the 1990's.”

Mar 5, 2008 by Tinpo from Hong Kong, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free access to gym and swimming pool is good.
• The room size is too small for a 5-star hotel.

“Clean and comfortable room with separate bathtub and shower. But, the room size is too small for a Marriott standard.”

Feb 20, 2008 by Rick from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The curtains and lights that are controlled by push buttons.
• Restaurants are both pricey and difficult to get in to!

“% Star Luxury in every respect.”

Jan 21, 2008 by Mark from Vancouver, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location; Complimentary Bottled Water & Fruits Daily.
• Unavailability of Wi-Fi.

“Perfect place for a family. This hotel (with views) is directly connected to Pacific Place Mall, and most importantly, the MTR, which leads you to anywhere in Hong Kong. The hotel room is clean and complimentary bottled water and fruits are a welcome after a long day of shopping/activities. My 18--mo. old enjoyed the bed very much! The concierge is very efficient and courteous. The buffet at Marriott Cafe was spectacular and was reasonably priced. We'll be coming back to this hotel for sure!”

Jan 20, 2008 by Jason from Mamaroneck, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Views from rooms; high standards for hospitality.
• Unambitious design, perfunctory rooms.

“Good enough, certainly, but not a 5 star hotel.”

Jan 19, 2008 by Reviewer from Dublin, IL
Overall Rating: 0
Cleanliness:[8] • Staff:[7] • Location:[6]

• Really impressive atrium/lobby.
• Dislike having book of Mormon left in room at Marriott hotels.

“Good location, handy for MTR Admiralty station. On the negative side, room was noisy due to renovation work at the hotel.”

Jan 7, 2008 by Richard from Hillsborough, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Cheerful staff with helpful attitudes.
• Temperature control completely disfunctional.

“We generally enjoyed our stay, but the absence of any thermostatic control of room temperature really diminished our comfort. There is a thermostat in each room, but in 2 different stays using 2 rooms each time (i.e., 4 different rooms), the only choices were to put the thermostat at 30 or above (86 Fahrenheit) and have the room get too hot (the heat never shut off), or to put the thermostat at 29 or below and have the room get too cold (the cooling never shut off). Thus, "climate control" in all 4 rooms was strictly manual. Each time we complained, they immediately responded, but what they did was to send up the maid, who didn't understand a thing. Finally we gave up and turned the heat on manually. When it got too hot, we turned it off. Not your typical 4-star performance!”

Jan 6, 2008 by Ch from Singapore AU
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Good location.
• Room size.

“Good location, very convenient to catch MTR. Comfortable bed and linen.”

Dec 1, 2007 by Robert from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Best location.
• None.

“Great location, friendly staff and great buffet.”

Nov 24, 2007 by Lisa from Irvine, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location, directly above subway.
• Rooms were a little smaller than normal us rooms.

“Great hotel, 5 star quality, excellent service.”

Jun 6, 2007 by Glen from Stewartville, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The people who worked there provided excellent service.
• I liked everything.

“From the moment I had arrived at the hotel, someone was there to greet me and take my bags to the check-in desk. The check-in process was quick and pleasant. My room was kept extremely clean and the bowl of fruit with an orchid flower was a nice touch. In terms of location, this was perfect for me as I preferred to stay away from the mass crowds over in colon. Most of my personal activities took place on Hong Kong island. The other thing I really liked was being connected to pacific place shopping centre and also the admiralty mar station (downstairs). Would I come back? Absolutely! The service was one of the most attractive components of my stay.”

Aug 23, 2006 by Bill from Moorpark, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location is fantastic, located right on top of Admiralty station.
• Nothing that I can think of.

“Excellent hotel with great views and a great location. The staff was friendly, their English was great, the room was clean, the view was wonderful. The location couldn't be any better! The hotel is situated on top of a large shopping center with several restaurants, food court, etc. and it is also connected to the metro station (Admiralty station) and right next to Hong Kong park. Between the metro access and the central location, you can get anywhere in Hong Kong very effectively.”

1 of 1 people found this review helpful.

Sep 11, 2005 by Carrie from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attention to detail. Clean. Spacious. Fresh fruit and bottled water daily. Excellent pool facilities. Good location. Attractive lobby.
• Charged for internet use. Should be included as an amenity.

“Highly recommend. Best Marriott in which I've ever stayed.”

Sep 1, 2005 by Andreas from Uster, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Excellent service, nice rooms, great pool

“Hotel location is excellent for both tourist and business. Superb 5* property with very helpful and friendly staff.Rooms generous with complimentary beverages.”

0 of 1 people found this review helpful.

Aug 31, 2005 by Martin from Manhasset, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff at check-in
• Room clean -up service can be a bit slow - sometimes you need to call

“Excellent location above Pacific Place Mall. Next to Conrad and Shangri-La hotels. 10 Min walk to heart of Central District (Star Ferry) or to Peak Tram. F&B outlets are high quality if a bit pricy at times (this is Hong Kong). Rooms are comfortable with modern cons.”

1 of 1 people found this review helpful.

Aug 19, 2005 by Ted from Hacienda Hts., CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location, service, and amenities

“Great hotel in all aspects.”

0 of 1 people found this review helpful.

Jul 19, 2005 by Christopher from Hawaii
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location, staff and free wireless internet in lobby (only).
• $US15+ per day for in-room internet is pretty high.

“Great hotel. Nice rooms, professional staff, good location, great lobby lounge, and pretty nice gym. Expensive, but probably a better bargain than the Conrad next door. ”

1 of 1 people found this review helpful.

Jun 30, 2005 by Aaron from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was outstanding. They upgraded me to a harborview room.

“The service was outstanding from check-in to checkout. Staff was both helpful and polite. I was able to get a late checkout and use the pool for the afternoon due to a late flight. They also upgraded me to a harborview room. The room was spacious and the hotel was very conveniently located above the Pacific Place mall and the Admiralty metro stop.”

1 of 1 people found this review helpful.

Apr 6, 2005 by Leslie
Overall Rating: 10

• Friendly staff, clean room, excellent service.
• No free access to the Internet.

“The JW Marriott is an excellent hotel with great service and clean rooms.”

Feb 6, 2005 by Brian from Fpo Ap, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• High quality service, staff, amenities and rooms.
• Noodles and dim sum were subpar.

“Great location. Right by MTR stop and short taxi ride to hotspots. Highly recommended.”

0 of 1 people found this review helpful.

Sep 9, 2004 by Teresa C. from Pasadena
Overall Rating: 10

“A great 5-star hotel in a convenient location; direct access to shopping (Pacific Place) and the Admiralty subway station; very close to the Hong Kong Park (a real sanctuary). All the hotel staff I've encountered were helpful and courteous. I was treated well- from free bottled water, welcome tea to daily fruit bowl. The room was not huge but good size by Hong Kong standards. Fit 2 (comfy) double beds well. Large windows with draperies controlled by one push buttons on the bedside panel. Marble bathroom with single vanity, but separate bath and shower. Also had a pretty nice swimming pool and deck.”

1 of 2 people found this review helpful.