User Reviews for Sheraton Suites Lexington

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Nov 27, 2007 by Jeffrey from Hatfield, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable bed and roomy.
• We needed a room with double beds.

“We were very pleased with the hotel. However, we needed two double beds instead of one king size bed. The room did have a couch bed. So we made it alright. Maybe you could add an option for the number of beds required and if a couch bed is an option or acceptable.”

Nov 20, 2007 by Greg from Waseca, MN
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[6]

• The beds were wonderful.
• Nothing.

“The hotel is very pleasing to the eyes. The rooms are very pleasant and extremely comfortable. The staff was very courteous and helpful. We had a very good experience and would stay at this hotel again.”

Nov 8, 2007 by Teresa from Columbus, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautiful, even under construction.
• My room "fan" did not work; I mentioned it to two people, nothing. Not even Ill check on it.

“You truly got 4 stars for the most part the "staff" was great!”

Oct 11, 2007 by Edward from Spring Hill, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very big room, 2 TVs, newspaper, good housekeeping, good front desk.
• Charges 9.95 a day for in room internet, I made a complaint and got it for free.

“Very nice rooms and public places. Restaurants overpriced as usual, when these hotels will learn to charge reasonable prices for the food and have a full house instead of an empty room. We need smarter food & beverage people. Todays customers will not pay rip-off prices.”

Oct 9, 2007 by Ricky from Owensboro, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very enjoyable place to stay. I can't think of anything I don't like about it.

“Outstanding!”

Oct 5, 2007 by Don G. from Dallas, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• The maids were friendly and helpful.
• I did not like having an inside room because the noise on Friday/Saturday was unbearable.

“The toilet leaked water, floor stayed wet. The tub faucet dripped constantly. I was given an inside room which face the lobby. The noise from the partying on Friday/Saturday night was so loud I was not able to go to sleep till after 2 am. Those two nights were quite unpleasant.”

Oct 3, 2007 by Ann from Hazard, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• The rooms were divided-bedroom. Living area.
• The view was of a parking area instead of the atrium.

“Good location. Friendly staff. Great chocolate chip cookies on arrival. Room was very comfortable. Price was reasonable. Felt like I got a great deal.”

Sep 11, 2007 by Edward from Katy, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The suite of rooms and everything about it.
• Nothing.

“As stated above everything was excellent, the service, the room cleanliness, and very nice restaurant. Parking was very good, as it was not necessary to have valet parking at $20 a night.”

Sep 6, 2007 by Ken from Henderson, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean. Friendly staff! Nice room.
• Traffic in and out.

“Great value for the price I paid. I hope that I am lucky enough to have them accept my price the next time I travel to this locale.”

Sep 5, 2007 by Angie from Bonnyman, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean.
• Not enough vending machines.

“I've stayed at this hotel before and loved it.”

Jul 8, 2007 by Missy from Naperville, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[6]

• A lot of space.
• In the process of upgrading.

“The hotel was nice, however, it was in the process of changing hands (from Sheraton to Doubletree), and they needed to do upgrades to the rooms, carpeting needed to be replaced, walls needed to be painted, one interior doorknob kept falling off, etc. Once they've upgraded, I think this hotel will be really great.”

Jul 5, 2007 by Nikki from Babylon, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• This hotel was beautiful, the lobby was magnificent, the suites were perfect, and the Jacuzzi tubs were fabulous.
• The pool was closed for a few days.

“This hotel far exceeded my expectations. The rooms were fabulous and the location was great.”

Jun 19, 2007 by Ralph from Barbourville, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Interior of the hotel was very nice and pretty.
• The tub leaked a little.

“Very nice and attractive hotel. Even the sleeper sofa was comfortable.”

Jun 16, 2007 by Jill from Owenton, KY
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[9]

• It was very close to where I needed to be the next day.
• The air vent blew right on me while I was sleeping, so I woke up with a sore throat.

“For the price, I'd rather stay at the Marriott. It is much more updated and elegant.”

Jun 14, 2007 by Jesse from Blackey, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Spacious, large bath.
• Fee charged per hour for wireless internet.

“Very nice stay.”

Jun 4, 2007 by Jill from Delaware, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was friendly, room was clean. Would stay here again.
• Nothing.

“My friend Renee and I were taking our daughters to circle c Baptist camp in Lancaster KY.; they are going to work there all summer, so this is why we were there. The hotel really impressed us all.”

Jun 1, 2007 by Kevin from Willow Grove, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Hotel staff was very helpful and the room service was great!
• While the rooms are nice, the maintenance upkeep is sub-par in my professional opinion.

“I was awe-struck by the quality of this hotel. The hotel staff was very accommodating and housekeeping was very helpful. Every morning, I was greeted by smiles. The accommodations are sincerely like home away from home. You realize you're in a hotel when you stay here, but you can soon forget that by how comfortable the rooms make you feel. The location is very essential in my opinion. Driving in and around the city is extremely easy and traffic jams do not last long at all, even in peak hours. The hotel itself is within 1 mile's driving distance of at least 25+ restaurants, a grocery store, drug store, and car wash. As for attractions, just about everything you could dream of seeing is within an hour's drive. Bourbon and whiskey distilleries, wineries, horse farms, museums.”

May 27, 2007 by Sharon from Edwardsville, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[8]

• I was happy with the extra pillows on the bed and the comfortable mattress.
• The air conditioning was extremely noisy and did not cool as expected. Carpeting under the furniture needed vacuuming.

“The bed was very comfortable with several extra pillows. The room had a ceiling fan, an unusual touch, which was useful due to the poor performance of the room air conditioner which was also extremely noisy. The staff was competent and helpful. The location was convenient for us. Rooms appeared to have been relatively recently refurbished. Very few people appeared to take advantage of the on-site restaurant, perhaps because of the extremely high prices.”

May 24, 2007 by Craig from Swansea, IL
Overall Rating: 9
Cleanliness:[10] • Location:[8]

• Liked the New Orleans atmosphere.
• Queen beds were way too hard.

“Great location for getting to places in and around the Lexington area. The interior New Orleans motif is very attractive. Exceptionally friendly and professional staff. Rooms were very quiet - did not hear water running noises from other rooms. Highly recommend!”

May 22, 2007 by Lisa from Paducah, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Gorgeous decoration.
• Bad carpet in the room.

“Loved this hotel. Great value. Would definitely stay again.”

May 4, 2007 by Aileen from Van Lear, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Double rooms and Jacuzzi bath tub.
• No indoor pool.

“I thought it was excellent. Customer service was also very good.”

May 2, 2007 by Melissa from Henderson, KY
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[7]

• Physical appearance.
• Sheets were very stiff.

“We were expecting the room to be a suite type room. We had a room with two queen beds but that is not what we saw on the internet. The sheets were uncomfortable but the pillows were fine. The overall appearance is nice but not what we expected for a 3.5 star hotel.”

Apr 26, 2007 by Debbie from Flatwoods, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location of the hotel was great for us. We have 2 boys in college at EKU and we spent the weekend with them at Keen land. It is so very comfortable.
• The parking was sometimes a problem. It was a busy weekend and we were out late and the parking spaces were all just about gone, congested area.

“The hotel is my favorite in the Lexington area. I come to Lexington very often with my family and with girlfriends twice a year. We always try to get this hotel. It has everything that we need, and we love the rooms. My husband and I just had a room. The girls and I have always had a suite. I love this place.”

Apr 23, 2007 by Lynda A. from Huntington, WV
Overall Rating: 6
Location:[7]

• Beds were really comfortable.
• Extra costs for everything! Charged for wireless, water, and phone.

“For the price you pay, you would think that there would be many amenities. No way! Charges for everything, including wireless, bottled water, and phone.”

Apr 5, 2007 by Diana from Shelby Twp, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Staff was very at tentative, friendly.
• Parking could have been improved; minor maintenance door knob in b/room loose, phone in sitting room did not work.

“Over all a nice hotel, but for a Sheraton suite, but needed to take care of some maintenance issues. Surprised as a star wood customer couldn't get any points on card.”

Apr 4, 2007 by Lee from Belvidere, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was gorgeous and a terrific value.
• Parking area was kind of scary when the lot is full and you have to park out back.

“Very unique and eye-catching lobby. Room was great size and whirlpool bath was outstanding. Staff was extremely pleasant. Overall an A+.”

Mar 5, 2007 by Jane from Corbin, KY
Overall Rating: 9
Cleanliness:[8] • Staff:[4] • Location:[9]

• Location, location, location + room size.

“Hotel is great location. Staff was friendly for the most part. I felt like a food stamp recipient with the type of room I had. Nice stay other than service.”

Mar 1, 2007 by Stephanie from Mason, OH
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[7]

• The atmosphere in the hotel was nice- very different.
• The beds in the room need to be updated.

“The hotel was nice overall. However, I did request a non-smoking room and received a smoking room- with no other rooms available. In addition, the bed in the room was not very comfortable. The mattress was not a pillow top- and the linens need to be upgraded.”

Feb 21, 2007 by Betsy from Zionsville, IN
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location. Location. Location. Separate sitting area.
• Needs updated. Our room was noisy (furnace) and drafty in bathroom (under tub).

“Overall we were pleased. The location is very convenient to everything we wanted to do. It needs some sprucing up and some updates like the refrigerator needed defrosted or replaced. It didn't keep things very cold. The bed was comfortable and we had plenty of pillows. We were there on a cold weekend but the bathroom floor was very cold. There was a draft coming from under the bathtub. It was more of a 31/2 star experience rather than a 4 star.”

Feb 15, 2007 by Cody from Cupertino, CA
Overall Rating: 6
Cleanliness:[4] • Staff:[8] • Location:[7]

• Convent location.
• Room just didn¿t feel clean.

“Not even close to a 3-star rated hotel, the whole place needs to be renovated.”

Feb 14, 2007 by Nancy from Champaign, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Employees were very friendly.
• Would be nice if a continental breakfast was available.

“We enjoyed our stay at the Sheraton suites. It was clean, friendly, and convenient to the u of k.”

Feb 7, 2007 by Karen from Danville, KY
Overall Rating: 5
Cleanliness:[5] • Staff:[9] • Location:[6]

• Very friendly staff.
• Whirlpool tub had mold around edges and bedspread had a large stain.

“I was disappointed with our hotel room. It wasn't as nice as I had expected. The hotel did have a friendly staff and lobby was nice but probably wouldn't stay there again.”

Feb 1, 2007 by Dennis from Maroa, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Quietness.
• Water pressure for shower.

“I would recommend this hotel to anyone wanting to stay on the southeastern part of Lexington.”

Jan 4, 2007 by Pat from Pikeville, KY
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[9]

• Convenient to places I want to go.
• Rough neighborhood, limited security.

“This is a very nice hotel; I have stayed here ever since it opened. One of my daughters once worked here. We like it.”

Jan 2, 2007 by Tim from Prattville, AL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• This hotel accepts pets. Unlike many upscale hotels.

“I will definitely stay here again. It is convenient to shopping, food and it is 1/8th of a mile to the Lexington by-pass (new circle rd.)Which will take you around the city? At this hotel you are less than 10 minutes to downtown. ”

Dec 25, 2006 by James from Live Oak, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Location, Jacuzzi, oversize room.
• It was not as kept/clean, painted etch as I would expect.

“It is nice but the service seemed to be scaled back a bit. Very nice rooms--size, Jacuzzi, suites w/2 TVs, couch etc excellent buy/experience.”

Dec 19, 2006 by Danna from Chavies, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very beautiful building.
• No view from my room.

“The hotel's exterior was very beautiful. Some rooms overlook the courtyard but the room in which I had a view of the parking lot.”

Nov 22, 2006 by Fenella S. from Georgetown, KY
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing. The hotel did not live up to its description, plus it could not provide me with the room I reserved.
• I did not stay at the Sheraton because the hotel could not provide me with the suite I requested. The hotel was sold out.

“This hotel did not provide me with a clean quality room. I did not stay a single night at the Sheraton because it did not have the suite it promised me when I made my reservation.”

Nov 17, 2006 by Alan from Delphos, OH
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[9]

• Our room on the second night was what we expected.
• Our room the first night did not meet our expectations.

“This was a very nice hotel that was not able to fulfill their promise to me regarding a room. When I called to define exactly the room I wanted they told me it would be available. Upon arrival I learned that the room I requested over the phone was not available and they put us in a handicap room.”

Nov 16, 2006 by Alan from Grande Prairie, AB CA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[8]

• Good location.
• Room stank of cigarette smoke had to clean all my clothes after the stay. Placed us in a hard to access room.

“The stench of stale cigarettes permeated our clothes after one night in this room. We were not given the option of a non-smoking room. Although the hotel was not busy they put us in a room as far away from the lobby as possible. Additionally, they charge for internet access and even accessing toll free telephone numbers.”

Oct 24, 2006 by Jim from Hillsboro, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The manner in which I was treated as well as the facilities.
• Location was not the best.

“Fabulous hotel and service would highly recommend to anyone.”

Oct 17, 2006 by Liz from Valley City, ND
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was elegant with out being stuffy. Bed was extremely comfortable.....bed linens were soft and comfortable.
• Checking my email was going to cost $10

“Beautiful rooms. Lovely lobby. The staff was happy and helpful with anything we needed. I would certainly stay there again!”

Sep 28, 2006 by Alice from Miamisburg, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[4]

• first thing u see is the courtyard, very soothing.
• Parking.

“Was very nice place parking was not all that good for this type of hotel.”

Sep 14, 2006 by Richard from Pikeville, KY
Overall Rating: 5
Cleanliness:[5] • Staff:[9] • Location:[10]

• Location.
• Room was old and wore out, bathroom same, noisy air unit. Not cold.

“Location is a plus and breakfast buffet is great. The rooms I've stayed in are all old and in need of updating and or repair. Nice size whirlpool tub, too bad it looked dirty, we did not use it. ”

Sep 13, 2006 by Patti from Madison, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The suite was very spacious.
• It was hard to locate from the road.

“The lobby was nice. The room was large and clean. I would definitely stay there again.”

Sep 13, 2006 by William from Flatwoods, KY
Overall Rating: 8
Staff:[8] • Location:[10]

• Nice lobby, large rooms.
• Party Hotel. Loud and obnoxious guests yelling in the halls.

“Not quite what I hoped for.”

Aug 22, 2006 by Robert from Orrville, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Impressive lobby, excellent decor.
• Non-smoking room smell strongly of smoke.

“Convenient location near restaurants, nice decor and impressive lobby. Very happy with everything except strong smoke smell in non-smoking room.”

Aug 20, 2006 by Dave from Cuba, MO
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Check out.
• Poorly lit and over crowded parking.

“A wedding anniversary fiasco. Moldy, musty run down rooms. Broken tub faucet. Broken light switches. Noise from the bar echoes through the entire hotel. Avoid at all costs.”

Jul 27, 2006 by Jon from Indianapolis, IN
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• In room Jacuzzi, great pillows.
• Poor room lighting, microwave would be nice.

“In room Jacuzzi, great pillows, poor room lighting, microwave would be nice. Nice hotel, but I think 2.5 stars would be a more appropriate rating.”

Jun 26, 2006 by Jarrod from Murray, KY
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[10]

• Convenient location, comfortable bed.
• Wireless was not free, room wasn't nice enough for the price.

“Adequate and nice in some ways, but worn carpet and bad room design make it less than wonderful. Each room is a suite, but the bedroom area is only separated by louver doors and is open at the ceiling, which does not stop sound from traveling. So, if one person wants to sleep and the others wish to watch TV or talk, it's impossible. The pool was OK and the in-room Jacuzzi tub was cool, but a pain to regulate on temperature and took several minutes to fill. Overall, it just wasn't impressive.”