User Reviews for Best Western Regency/Lexington

Research User Reviews for Best Western Regency/Lexington (1-20 of 46)

• Add Your Own Review »

Sep 30, 2009 by Jessica from Hazard,KY
Overall Rating: 7

• Nice breakfast!
• Only smoking rooms available. I called but they wouldn't change me to non-smoking. I don't smoke and it stunk.

“This is a moderate hotel, nothing special. Outdoor pool, no indoor pool. Good breakfast.”

Sep 22, 2009 by Stefanie from Utica,KY
Overall Rating: 10

• The staff was very friendly.
• The mattress was really hard. Wasn't comfortable to sleep on.

“I would recommend this hotel. The staff was great and it was very clean. We weren't far from different attractions. However the only thing was that the beds weren't very comfortable. Besides that it would be a place that I would stay at again. Thanks.”

Sep 3, 2009 by Blake from Logansport,IN
Overall Rating: 10

• Spaciousness and decor of the rooms.
• I like everything.

“It was quiet, clean, and the staff was very friendly.”

Aug 17, 2009 by Kim from River Oaks,TX
Overall Rating: 7

• Good continental b-fast, staff offered to help with loading luggage.
• Bathroom door hung on frame, very noisy on closing.

“Overnight front desk clerk. I was appreciative of his offer to help with getting our things to second floor room (no elevator). Continental breackfast was good for the level of hotel (boiled eggs, waffle maker, fair quality muffins, choices of cerials)”

Feb 4, 2009 by denise from Dexter,KY
Overall Rating: 10

• Front desk man helped me push my truck out of the ice.

“Very good service. people friendly.”

Jan 1, 2009 by Mark from Farmington Hills,MI
Overall Rating: 8

• Free continental breakfast. Large rooms
• Facility needs some updatung.

“Good motel with friendly staff and close to the highway.”

Sep 10, 2008 by Mary from Covington, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• On the 1st floor, clean, the breakfast selection.
• Decor was lacking.

“We were very pleased with the room, quick service and check in, clean room, would definitely stay there again.”

Sep 7, 2008 by Susan from Ashland, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient to restaurants and shopping and attractions.
• No poor comments.

“The Best Western was clean, comfortable and met all of our expectations. It was so conveniently located to all that Lexington has to offer. I'd recommend to anyone traveling to the area.”

Aug 24, 2008 by Todd from Fpo, AE
Overall Rating: 9
Cleanliness:[9] • Staff:[9] •

• The pool and hot tub were a nice feature.
• The room was a traditional hotel room with two queen size beds.

“The overall experience was quite nice. The location was perfect for me. The pool and hot tub were nice. The staff was friendly. The common areas were nice. The only downside was that the room was not very stylish. But for the lower end of the star spectrum it wasn't too bad. I might call it a 2 rather than a 2.5 for that reason. But I was very happy.”

Aug 7, 2008 by Rhonda from Richmond, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• This hotel was a perfect place to crash at the end of a long day of traveling.
• My husband would have liked to have had biscuits and gravy available.

“The room was beautiful, and very clean. The front desk staff was pleasant and helpful. The whirlpool was an excellent place to go at the end of a long travel day. We thoroughly enjoyed this hotel. We will stay there again.”

Aug 6, 2008 by Jim from Shenandoah Junction, WV
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Quite, clean & friendly.

“Very nice place to stay.”

Jul 31, 2008 by Sandy from Steele, KY
Overall Rating: 4
Cleanliness:[2] • Staff:[5] • Location:[6]

• The price and the location.
• Not very clean.

“The room was not very clean. There were crumbs along the baseboards. I was very disappointed. I had to remove the sheets and clean off the mattress pad. That is what the hotel staff gets paid to do.”

Jul 8, 2008 by Gary from Hamel, ID
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Lots of room and nice queen beds.
• Nothing.

“Very nice, friendly, clean and the breakfast was also one of the best I have had. I will plan to stay at more best westerns in the future.”

Jun 1, 2008 by Kenneth from Vinton, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• They had a great computer in the lobby.
• The non smoking room smelled like smoke.

“They should check the rooms to clean out the smoke when the rooms should be smoke free. They ought to really crack down on people who smoke in non smoking rooms. I was glad to see they are not pet friendly and advertise at the front desk to this. I hate the smell of dogs in a room.”

May 15, 2008 by Danna from Jackson, KY
Overall Rating: 5
Cleanliness:[5] • Staff:[10] • Location:[6]

• Location.
• It was an old hotel. It needs to be remodeled.

“The location was close to the interstate. However, the rooms were old. The bathroom floor was not very clean. The hotel needs to be remodeled.”

Apr 18, 2008 by Helen from Bad Axe, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice continental breakfast.
• Not pet friendly.

“It was very clean and easy to locate. I would appreciate it if had been a pet friendly hotel.”

Apr 2, 2008 by Heather from Cincinnati, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[3] • Location:[8]

• Coffee in room, continental breakfast.
• Towels, water pressure, noise from adjoining room.

“Ok for sleeping, not a hotel to linger in.”

Mar 20, 2008 by Brenda from Campbellsville, KY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The staff was very helpful.

“This was a nice place to stay. The staff was very helpful. I would recommend it to anyone.”

Mar 9, 2008 by Larry from Groveport, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Friendly staff.
• Shower lever did not work properly.

“Good to very good.”

Mar 5, 2008 by George from Stafford, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Bed was comfortable and the staff was friendly.
• Appeared to need work in the bathroom from water leaks.

“Overall, we basically got what we expected from the hotel. For the price, I would stay there again.”

Feb 21, 2008 by Chris from Bicknell, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Price was right, great location.
• Outdoor swimming pool, limited breakfast items.

“We enjoyed our stay! Highly recommend staying here.”

Feb 18, 2008 by Betty from Mouthcard, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The location is great. Close to restaurants and shopping.
• The bed wasn't very comfortable. Needed more fluffy pillows.

“Good hotel for the money. I would stay there again.”

Feb 13, 2008 by Nora M. from Bloomington, IN
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• Clean.
• Very loud neighbors.

“Good enough for an overnighter.”

Feb 11, 2008 by Cheryl from Pikeville, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Pleasant, clean, large rooms, friendly and helpful management.
• Sheets were not fitted and bottom sheet easily shifted around and pulled off bed.

“I have stayed there several times and always been satisfied. This last time the power went out due to a storm and was out for about 18 hours. This was beyond the management's control, but we elected to stay in spite of the inconvenience. We rather enjoyed sitting in front of the roaring fireplace in the lobby during the evening. Management was very nice and kept us updated on the power company's progress in getting the electricity back on and provided us with a battery powered light should we need it. The power came back on before bedtime and we returned to our room. If the weather had been cold and the room cold, we probably would have moved to another location, but we felt comfortable and relaxed.”

Nov 28, 2007 by Ed from Winston-Salem, NC
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[7]

• Proximity to restaurants.
• Room smelled musty.

“Very average.”

Nov 19, 2007 by Kathy from Central City, KY
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[9]

• Loved the whirlpool, it was just what I needed.
• The room should have been cleaned better.

“The hotel was easy to find, good location, loved the whirlpool, but the room should have been cleaned better there was dried urine on the toilet and bathroom floor, which really got to me, but overall it was a good visit. I would go back, but hopefully the room would be clean.”

Nov 1, 2007 by Brett from Brentwood, TN
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[7]

• It was close to the interstate.
• It was creepy and seemed like a place drug dealers would stay.

“Overall the mattress was terrible, the room faced a hustler Hollywood store, and the hotel itself looked like a place that hookers and drug dealers would frequent. It was actually fairly clean and the lobby was almost attractive, but there was just a seedy vibe.”

Sep 6, 2007 by Melanie from Olive Branch, MS
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Beds were very comfortable.
• Poor water pressure in shower.

“Good location, great price, comfortable beds. Clean.”

Jul 23, 2007 by David from Solon, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Hotel manager was helpful in making rearrangement on room.
• Hotel is non smoking but has no control if patrons want to smoke in room.

“This hotel is somewhat tired in room decor, mattress quality. When request for room change was made to front desk because non smoking room was used for smoking guest, I was told the room would be sprayed. This was not the correct response. The manager finally took over and changed my room.”

Jul 22, 2007 by Elizabeth from Martin, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• It was very clean.
• It did not have an elevator.

“Over all it was a nice experience.”

Jul 21, 2007 by Brenda from Martin, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean, up-to-date, moderately priced.
• Did not have elevator which might present problem with lots of luggage.

“This hotel was very clean with nicely decorated rooms at a very reasonable price. The staff was very nice & accommodating too.”

Jul 16, 2007 by Don from Indianapolis, IN
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Good location and attractive facility.
• Toilet was not seated firmly, leaked water.

“The motel was fine with 3 exceptions: The toilet leaked, the lighting in the room was dim, not well lighted, and the people above me were making a lot of racket all evening and both nights.”

May 7, 2007 by Allen from Coopersburg, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Clean and safe.
• Had to change rooms for Internet access and no elevator.

“The night staff could have been more helpful but Housekeeping and Day management was beyond expectations.”

Mar 5, 2007 by Karen from Rush, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location to where I needed to be, very comfortable bed.
• Can't think of anything.

“Very friendly staff, easy access to room, very clean, very comfortable bed, felt safe.”

Feb 27, 2007 by Lois from Corbin, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenience, staff excellent, very clean excellent experience.
• Nothing.

“Very pleasant experience, I had had eye surgery that day, staff very friendly, let me check in early so I could rest my eyes. Put me in a quite location, very happy with all services.”

Oct 5, 2006 by Mary from Owensboro, KY
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[5]

• Nothing
• Older rooms, and beds were old and lumpy

“This was a older hotel, and the rooms needed updating. I also asked for a non smoking room, and was told that the room they gave me was non smoking, however, there was an ashtray in the room, When I call the front desk the again told me it was non smoking room and couldn't explain why there was an ashtray in the room. IT SMELT LIKE A SMOKING ROOM”

1 of 1 people found this review helpful.

Sep 4, 2006 by Tom from Loveland, OH
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[5]

• Good rate.
• Old tired decor.

“Hotel is dated and in need of refurbishment.”

Aug 21, 2006 by Teresa from Somerset, KY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• Convenient location.
• Had a smoking room and it did not smell good. Yuk.

“Overall I liked the hotel and I would stay there again I would just be sure to request a non-smoking room and hopefully it would not smell.”

1 of 1 people found this review helpful.

Aug 13, 2006 by Carol from Greensboro, NC
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• Convenient location. Parking outside of room. Near gas and restaurants.
• Not the cleanest. I was given a smoking room and am a non-smoker. The room smelled like smoke. Toilet leaked a little.

“Ok for the price. Lots of smokers. Although a non-smoker myself, I had to take a smoking room. It smelled really bad. Given the wide range of choices in Lexington, I probably will not stay here again.”

1 of 1 people found this review helpful.

Jul 9, 2006 by Rick from Anderson, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, efficient, easy access to room and expressway. quiet/good sound insulation.
• N/A

“Modern, clean, efficient with easy access to room and easy access to I-75. clustered with many similar motels. Continental breakfast was sparse.”

1 of 1 people found this review helpful.

Jul 7, 2006 by Lori from Belleville, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Easy access to highway, several restaurants not too far away.
• Beds were uncomfortable, could hear lots of kids next to us.

“For the price we paid it was a decent motel. We were trying to do this trip on a budget so we avoided our normal hotel chains (like Hilton/Marriott). Its been awhile since I've stayed in the motel style (doors lead directly outdoors), but for the money there was nothing wrong with the property. For people with kids, it seemed like several families were enjoying the outdoor swimming pool.”

1 of 1 people found this review helpful.

Jun 17, 2006 by Ann from Edgewood, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy to find, convenient to where we had to visit, clean, great continental breakfast.
• Very hard to open door to room, had to pull very hard, seemed stuck.

“Great location near shopping. Fantastic continental breakfast. Fun pool. Employees very friendly and informative. Room size nice and clean.”

Jun 15, 2006 by Sabrina from Walton, WV
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Nice room.
• No fitness facility.

“Great non-smoking room.”

Apr 23, 2006 by Gloria from Troy, MI
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[7]

• I like the location off of the freeway.
• It's to bad that right across the street is a Hustler of Hollywood, very disturbing with a family.

“The Hotel was nice, but I wouldn't go back because of the Hustler.”

1 of 1 people found this review helpful.

Feb 8, 2006 by Diana from Louisville, KY
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[3]

• The hotel rooms were somewhat spacious.
• The hotel room was non-smoking but smelled of smoke and the hotel doors did not lock, I did not feel safe.

“The hotel is in a convenient location but not of great quality. I also did not feel that it was extremely clean or safe.”

1 of 1 people found this review helpful.

Jan 4, 2006 by Edith from Salyersville, KY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel is great, nice, clean and very friendly.
• There is nothing that I didn't like about this hotel.

“This hotel was very convenient, very clean and plenty of room. The staff was very helpful and friendly too. I would definitely stay there again.”