User Reviews for Pacific Palisades Hotel

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May 21, 2008 by Marnie from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the size of the rooms and the location!
• 100% satisfied.

“I have stayed at the Pacific Palisades numerous times. Generally, I love the Kempton hotel group and in particular love this hotel. It has a little bit of funkiness which I enjoy while still maintaining high standards. Amazing location!”

Apr 30, 2008 by Bryan from Seattle, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[9]

• Free wine from 4:30-5:30.
• The West Tower was neglected with small elevators, one floor to get ice, dingy basement/parking entry.

“The main lobby and wine are the highlights. The room was mediocre but getting to the room made it worse as the elevators were small/crowded, the yellow paint everywhere was not very modern feeling and the basement/parking area was poorly constructed. In addition, the only place to get ice was in the basement. Friendly people working there though!”

Apr 29, 2008 by Jeff from Mount Currie, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• No charge for pets.

“The Pacifac Pallisades provides a refreshing experience in that they manage to expand upon the corporate formula for upscale hotels. Although their spin may not be for everyone it is certainly nice to see that the option is out there.”

Apr 17, 2008 by Barbara from Normandy Park, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• M-Body Spa was a wonderful place. Steam room, pool and hot tub were great. Manicure was great.
• Phone system was poor. Restaurant lounge needed an update and repairs.

“It was fun but did not compare to the Vancouver Hyatt and the other 4 start hotels.”

Apr 15, 2008 by Jason from Benbrook, TX
Overall Rating: 5
Cleanliness:[6] • Staff:[10] • Location:[9]

• The concierge, Carol, was quite helpful. The staff was friendly.
• The room and furniture was old and run down. Maybe a bad attempt at contemporary decor.

“This hotel is in a great location and has a very friendly staff that is responsive to the guest's needs. However, this hotel is, at best, a 3 star hotel. The paint on the furniture was peeling as was the paint on the ceiling above the bath tub.”

Apr 14, 2008 by David. from Port Coquitlam, BC CA
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[8]

• Location on/near Robson.
• Old apartment building that still feels old!

“This is an old Apartment Building turned into a hotel that still feels old! It certainly is not a 4 star. I was also treated like a lower class customer!”

Mar 12, 2008 by Magal H. from Vancouver, BC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[6]

• Our suite was spacious and attractive.
• We asked for a quiet room, but the room we got was adjacent to the elevator shaft, which caused significant noise.

“The rooms are spacious and very nicely renovated. Each room has a small kitchenette, which is very convenient. Staff is either over or under attentive. The location on Robson street is very central, but very noisy and rather characterless - doesn't capture what Vancouver has to offer.”

Mar 12, 2008 by Christina from Waltham, MA
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[6]

• Downtown location.
• Way too loud-- difficulty sleeping.

“I have stayed at Kimptons before and like them. However, this one was not great and did not merit the star level that it had. In particular, our room was very loud (we could hear everyone talking in the valet and courtyard area outside of our room, usually until 4 AM). We complained to the management after the first night, but they did not move us. I heard other guests complaining as well, so it is not clear that another room would have been much quieter. We had to buy ear plugs in order to sleep.”

Mar 11, 2008 by Jan from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The spacious( a one bedroom apt) room with fridge and micro.
• I asked for a non smoking room. The room smelled liked covered up smoke residue. After opening the windows for a couple of days, it aired out.

“I think for the price, it was a great hotel, especially in pricy Vancouver. I don't consider it a 4 Star hotel however. The staff was very helpful and accommodating. Because it is a remodeled apartment building, the rooms are very spacious and comfortable. The pool in the health center was very nice.”

Mar 5, 2008 by Suzanne from Tacoma, WA
Overall Rating: 2
Cleanliness:[1] • Staff:[4] • Location:[10]

• The fitness facility was fantastic.
• Poor service, dirty rooms, not cozy.

“I was not impressed with this hotel. It is at best a 2+ star hotel. One non-smoking room had a really bad smoke smell and our other room didn't get made up one day. They did credit us our valet price though. I would not stay here again and was very disappointed with the hotel and it's ambiance. The fitness center was fantastic but closed way to early.”

Mar 4, 2008 by Sandy from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location.
• Water pressure in the shower/hot water.

“Right in the middle of the city downtown.”

Mar 3, 2008 by Kyle from Kirkland, WA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Great location right on Robson.
• Property in desperate need of renovation.

“Property is ok, but not close to a 4 star hotel. Room was very beat and in need of updating. Just not up to the Kimpton standards at their other properties. This hotel does not offer the evening wine tasting common at Kimpton locations. Room was located in a separate building from check in. Entrance to this building is direct to street.”

Mar 3, 2008 by Dale from Victoria, BC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• Very comfy beds but small.
• The wooden curtains - 1 did not work and 2 were difficult and did nothing to darken the room.

“Decent location - great staff - too many extra charges, internet in lobby. Nice lobby but small - not enough elevators. Would recommend the hotel.”

Feb 28, 2008 by Shawna from Kelowna
Overall Rating: 5
Cleanliness:[6] • Staff:[10] • Location:[10]

• Superb staff, a great lounge/restaurant (Zen), good location and very pet friendly.
• It was so noisy.

“Everything at this hotel was great except for one major flaw that it was so noisy. You can really hear the street traffic even on the 15th floor. We asked for a quiet room and we were put beside a bunch of partying kids both nights. They offered us a free nights stay which was a nice gesture but it didn't make up for the lack of sleep. Other than that it has superb staff, a great lounge/restaurant (Zen), good location and very pet friendly.”

Feb 27, 2008 by Maureen from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, staff and amenities.
• Nothing that I disliked.

“Great location on Robson on the West End. It's a 6 - 8 block walk from both the sky train station (which links to Amtrak) and a 6 - 8 block walk from Stanley Park. Robson Street, fabulous for shopping, eating and nightlife - as well as people-watching. Hotel staff was very friendly and attentive. The pool and spa atrium are beautiful - I only used the pool and hot tub, didn't have time for a massage! The west end is always my location choice for Vancouver and Pacific Palisades will be on my short list for hotel choices.”

Feb 24, 2008 by Jimmy from Chino Hills, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Great location on Robson Street.
• Nothing.

“Great hotel in the middle of the city. Lots of places to eat and shop. Also take a walk to the huge park NW of the hotel.”

Feb 23, 2008 by Jesse from Edmonton, AB CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Friendly staff.
• Style was a little weird.

“It was a nice hotel with really good staff. It was in an excellent location and our overall stay was pretty good.”

Feb 23, 2008 by Doug from Calgary, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Delightful staff members, outstanding restaurant.
• Painfully slow elevators dated video equipment.

“I thoroughly enjoyed the view of English Bay in the morning. The quick access to the seawall and Stanley Park made for a great early morning jog. The fitness facility was small but adequate. Most remarkably, the fried turkey breast and eggs on multigrain for breakfast at ZIN.”

Jan 21, 2008 by Boyd F. from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Very good location for shopping, dinner and limited nightlife.
• Needs an update on decor and amenities.

“Great location but this is not a 4 star hotel. Probably more like a 3 star one.”

Jan 7, 2008 by Charlene from Portland, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was the friendliness and most helpful I've ever encountered.
• The hot tub was on the fritz- on & off

“Once we told the hotel we were in town to get married, they gave us a free upgrade. After the wedding they left a plate with a pastry congratulating us! It really made our experience perfect.”

Jan 3, 2008 by Krisi from Seattle, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location to shopping/restaurants - kitchenette in room (good for preparing kids' meals) - indoor pool - wine tasting.
• Uncomfortable bed (definitely not a Westin Heavenly Bed!) - Narrow hallways - small elevators.

“The front desk staff & lobby far exceeded the room quality, but the extra space in the room was good (as was having a kitchenette) since we had young children with us. The indoor pool is another bonus.”

Dec 29, 2007 by Thelma from Carlsbad, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The hotel has a fantastic pool.
• The hallways were very Narrow.

“The hotel is in Downtown Vancouver a very convenient area with many good stores and restaurants. The hotel itself is older. We were given a one bedroom corner suite. The bedroom was on the small side, the bed was very comfortable. The living room was nice. The suite was equipped with a coffee maker, microwave, and refrigerator. The hotel has a well equipped exercise room and a large indoor heated swimming pool and Jacuzzi.”

1 of 1 people found this review helpful.

Dec 13, 2007 by Ken from Richmond, BC CA
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[9]

• Had good quality bedding and comfortable beds.
• It felt rundown and dated. Their attempt at decorating was cheap and tawdry.

“The hotel was in a great location and the beds were very comfortable. The decorating was not our taste. The main problem wasn't that the decorating was modern, but rather cheap modern. The bedside tables finish was ruined. The desk was old and the top was painted a cheap blue. The soap dishes looked like a child's craft. Very disappointing. It was a 2 star dressed up as a 4 star.”

Dec 6, 2007 by Don from Calgary, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and size of rooms.
• First room overlooked Robson Street - noisy when bars got out about 1:00 AM.

“Great location, clean, very comfortable bed. Happy hour - free wine. Second room was much quieter.”

Nov 22, 2007 by Bob from Las Vegas, NV
Overall Rating: 3
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, staff and the fitness center were great.
• The rooms were very dated.

“Great location, great staff, great workout facility, very clean, but the rooms were very dated with old, worn furniture and carpeting. It definitely did not deserve a 4-star rating.”

Nov 17, 2007 by Karen from West Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Views environment, and location.
• Water pressure.

“Awesome, tranquil, amazing. It was totally a pleasure to stay there. The views were great. Location. Staff was great. It felt so Zen to be there. Mine and my husbands favorite hotel experience to date.”

Nov 9, 2007 by Wes from Winnipeg, MB CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The location on Robson Street.
• The fact that I had to pay $25/day for hotel parking.

“I was quite surprised to find out that I had to pay $25/day for parking at the hotel. I was not made aware of this extra charge.”

Nov 5, 2007 by Bob from Canton, GA
Overall Rating: 5
Cleanliness:[4] • Staff:[9] • Location:[8]

• Great location.
• Dirty lobby, small elevators, dated rooms.

“I bid on a 4 star room and this was 2.5 at best.”

Nov 3, 2007 by Georgene from Toronto, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Access to downtown business.
• Rooms and hallways dated and tired attention to details missing valance no there.

“Funky family and pet friendly, great access to all that downtown Vancouver has to offer walking distance to many restaurants shopping galleries and museums.”

Oct 30, 2007 by Darcy from Dunedin, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was enormous! Wonderful views.
• The furnishings were a little outdated.

“Upon checking in we were immediately greeted by the valet, front desk clerk and concierge. Outstanding service. When entering the room we were shocked at the exceptionally large room, it even had a balcony! We had dinner on the first night at the hotel restaurant outstanding food, outstanding service! Don't miss the free wine.”

Oct 28, 2007 by Therese from Blainville, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff had an excellent attitude; rooms were spacious.
• The decor was a bit tired.

“The location was fabulous for the type of property I look for, close to the water, within walking distance of great restaurants and convenience type stores. The decor in the room and hallways are the only things keeping my rating from being deluxe. The lobby was beautiful and the staff was excellent.”

Oct 28, 2007 by Elizabeth from Auburn, WA
Overall Rating: 6
Cleanliness:[7] • Staff:[10] • Location:[6]

• The staff and room service was exceptional.
• The decor and wear of the carpets, etc were more of dorm room quality. Completely unacceptable.

“The staff is very friendly, very helpful. They chose to upgrade me to a suite which was very spacious. The quality of room service is very good. The building interior looks like an old, faded senior apartment complex or dormitory. The carpets are worn and stained, the wall surfaces look like they were painted without cleaning or resurfacing. The bathroom was old materials and the grount on the tub is yellowed-discolored. The tub is small. While the staff is friendly and the facilities are indeed cleaned, the appearance of the interior is disheartening. I hope I don't 'win' this one again.”

Oct 25, 2007 by Tim from Everett, WA
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[8]

• Pet policy.
• Smell in hallway and dirty spa.

“False advertising. The hotel markets itself as an upscale property. When in reality it is a cheaply remodeled extremely old apartment. The water in the spa had not been changed in days and the buttons on all the soap dispensers in the showers had been removed. The hallways smelled of cat urine.”

Oct 24, 2007 by Karin from Seatte, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Gym, on the main drag could walk everywhere.
• The room was old enough that the wall paper was peeling off.

“I would definitely recommend this hotel to my friends and family. It's pet friendly with no added cost. We really enjoyed our stay. Staff was very friendly and helpful.”

Oct 24, 2007 by David from Grand Junction, CO
Overall Rating: 3
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, great location.

“I purchased 2 rooms and I got vastly different rooms. One room was a mini suite with a kitchenette and a pull out sofa bed. The other rooms, no kitchen, no sofa, no pull out bed, no balcony.”

Oct 23, 2007 by O from Mercer Island, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• Great location.
• Thin walls, outdated decor and there was hair present in the bathtub.

“Good location.”

Oct 23, 2007 by Tracy from Bellingham, WA
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[6]

• Convenience to the work location.
• I wanted to change rooms, and there were plenty of other rooms and the desk clerk refused to move me.

“1st time very poor service - was placed in the handicap room- I was not pleased. Wanted to be moved, and the lady at the desk would not move me. There were other vacant rooms available, none handicap - if this is price line policy to be placed in a handicap room, after bidding on room- then you keep your discount- I have used your service too much to be treated like this- please check this out, it may be an isolated incident. Very unsatisfied traveler”

Oct 23, 2007 by Casey A. from Redmond, WA
Overall Rating: 2
Cleanliness:[2] • Staff:[10] • Location:[7]

• Spotlessly clean; convenient location near 405 Freeway; nice bath products.
• Parking fee seemed very high for the area.

“The Hilton Orange County - Costa Mesa is a nice "high-end moderate" facility. The rooms were pleasant and extremely clean. It simply is not luxurious enough to warrant this rating. The bathroom fixtures, mattress, bedding and furniture were on par with most other establishments. The TV was old--many places these days have flat screen TVs. Also, $16/day for self-parking is very expensive for a suburban mid-rise hotel. Overall, however, it is a very good facility.”

Oct 18, 2007 by Warren from Kamloops, BC CA
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[7]

• It is in a good location.
• Badly outdated décor.

“This was a very nice hotel in its' day but it is badly in need of updating.”

Oct 10, 2007 by Jason from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Amazing staff, and upgrade on arrival.
• TV in bedroom was going out, was told they are replacing all TVs soon.

“Amazing hotel, the staff was amazing the pool/spa area was amazing. The TVs seemed a little old for being a 4 star, but I was told that they were replacing the TVs in the next few months. I really enjoyed that they are also trying to make it a green hotel.”

Oct 5, 2007 by Sandy from Missouri City, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• It was very large and had a full kitchen.
• It needed to be redecorated.

“We stayed here only one night. Its location was great, but the decor was from the '50's. It would be ideal for a family because of its spaciousness. It appeared to have been an apartment previously. The balcony was great. We stayed at the Sheraton in downtown Seattle the previous night and it was fabulous.”

Sep 30, 2007 by Linda from Idalou, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room upgrade to a clean and roomy king suite.
• Minimal view.

“This hotel Is slightly dated In decor, but It Is clean and centrally located. All employees were helpful and friendly.”

Sep 29, 2007 by Stefan from Williams Lake, BC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great staff!
• Small bed.

“Decent hotel in a great location. Staff brings the overall experience one level higher.”

Sep 28, 2007 by Susan from Langley, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Big bright room, little area for coffee great view.
• Small elevators, uncomfortable lobby furniture.

“The room I had was bright and light and roomy with an easy chair to read and relax in. Good reading light next to bed and nice coffee tea array. Bathroom was nice (restricted showerhead though) and bath products were good quality. Air conditioning worked well and the bed was nicely outfitted. I'd love to stay again. Shopping and waterfront within easy walking distance.”

Sep 27, 2007 by Tony from Clinton, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent, helpful staff. Great views from upper rooms.
• Early morning street noise (sidewalk cleaning at 6:00 am!)

“High rise hotel with excellent water views from upper floors. Friendly, helpful staff. Great location on Robson street, near many good restaurants, shops. Parking charge in addition to room charge. Walking distance to seawall, Stanley park, Canada place. Slightly longer walks to Chinatown, Gastown.”

Sep 24, 2007 by Sandy from Clermont, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fun atmosphere, friendly and laid back.
• Narrow aisle outside elevator, old building.

“I was afraid we would not find this hotel up to 4 star levels. It is an older building, but the fun decor and staff made for a fantastic experience. Although we weren't traveling with a dog, it was neat to see how welcome they were and how they added to the overall atmosphere with bright colored dog bowls, doggie names on welcome signs, etc. Complimentary Starbucks coffee in the lobby in the morning, and complimentary wine reception in the evenings. On Robson Street in a good location.”

Sep 19, 2007 by A.M. from Bellingham, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff.
• The room & decor were slightly shabby, chipped paint, etc.

“All the staff I talked with was exceptionally helpful and nice. The lobby and courtyards were great. We had a lovely breakfast. But the room itself was shabby. It's a cutesy decor but does not work, especially when the carpet was worn, the desk had old, chipped paint, and the covered chairs were slightly shabby as well. The beds were comfortable and the bedding was beautiful. But in general, the room struck me as far below any 4 star Vancouver hotel in which I have previously stayed.”

Sep 18, 2007 by Diana from Houston, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I had emailed the hotel and requested a king bed on the 15th floor or above w/ an ocean view and they did it!
• Carpets soiled my socks when running around the room. But most hotels do.

“This hotel was very accommodating and had very friendly staff. I had emailed the hotel in advance requesting a king size bed, on or above the 15th floor, an ocean view, and it be close to the other room I had booked for my Mother who I had with us. They did it all! The rooms had very comfortable beds, fluffy pillows, a kitchenette, and free internet. I was very happy with this stay.”

1 of 1 people found this review helpful.

Sep 16, 2007 by Lesa from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Unique appearance and welcoming atmosphere.
• Was not able to supply room with two beds, but did provide a comfortable rollaway.

“Highly recommend this hotel for location, price, and hospitality. Unique decor makes for a whimsical quality not usually found in a hotel. Not your usual cookie-cutter chain room.”

Sep 14, 2007 by Amanda from Maple Ridge, BC CA
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[10]

• The pool and spa area were beautiful; friendly staff.
• The decor was definitely not at a 4 star level. We went there for our honeymoon and we had hoped for something really special.

“Friendly and professional service. The hotel room had a good view, but I thought that since this room was rated at 4 stars deluxe that it would be modern and fancy. I felt that the decor was more casual.”