User Reviews for Pacific Palisades Hotel

Research User Reviews for Pacific Palisades Hotel (1-20 of 165)

• Add Your Own Review »

Sep 13, 2008 by Stacey from Albuquerque, NM
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Hotel staff was very friendly and knowledgeable.
• The restaurant ZIN, had the rudest staff.

“The hotel is very nice, and the hotel staff was great. They helped us find all sort of great places to eat. Which was perfect, because the restaurant folks were very rude. We waited for 15 minutes for them to clean a table. Then when it was clean, they gave our table away to a group that just walked in because the other party had more people. They asked if we wouldn't mind, and that another would be available. Then came back and tried to make us wait another hour! We left.”

Sep 5, 2008 by Diane from Port Orange, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was very homey.
• Contemporary furnishings are my taste in decorating but it was done right.

“Staff was VERY helpful and greeted us every time with a smile - even in the hallways and elevators they said hello and asked if we were having a good time.”

Aug 20, 2008 by Aj from Bellevue, WA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[9]

• Good Location.
• Tired old hotel that attempted an update, but failed.

“This is a 3 star Hotel. It looks like they attempted to update the structure a few years ago, but wasn't successful. Location is great.”

Aug 9, 2008 by Mike from San Marcos, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and spaciousness of room.
• No complaints.

“Former condo building great location near Robson St. Great staff, service and rooms. Nice restaurant on site, free wine happy hour every night.”

Aug 2, 2008 by Steve from Marana, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice location.
• Two small, very slow elevators.

“Nice staff, nice location. We were not asked for smoking or non-smoking room and were given a smoking room so had to return to the desk to change to a non-smoking room. There are only two small, slow elevators so a lot of waiting going up and down to the 10th floor.”

Jul 31, 2008 by Tim from Granite Bay, CA
Overall Rating: 1
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location.

“Hotel is not a 4 star property, my room was loud from outside noise and I could not keep the room dark and was awaken when the sun came up. Overall I was disappointed.”

Jul 28, 2008 by Mike from Golen, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great view 27th floor how can you not like it.
• Elevators can be an average 5 minute wait.

“Great get away for work or pleasure.”

Jul 21, 2008 by Kelly from Belmont, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location was great and room was large.
• A little dated.

“This hotel was large and in a great location. The staff was very friendly. It was a little dated but everything was in good shape.”

Jul 20, 2008 by Pat from Austin, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free upgrade - excellent suite!
• Small hallways & elevator areas.

“Robeson street is an active, fun area. It is also very convenient to Stanley Park. We enjoyed our stay here.”

Jul 16, 2008 by Chantel from Sumas, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Top notch accessories in room i.e. Starbucks and Aveda products.
• Cost to park.

“Excellent. Hard to find a negative.”

Jul 12, 2008 by David from San Diego, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Pool area was nice and relaxing.
• Cramped elevator, 2nd bed was fold out couch & other bed was hard Murphy bed.

“Needs updating and modern theme carried throughout not just bits and pieces. Rooms were overpriced for quality of hotel. Some parts were very nice and yet others were oddly outdated.”

Jul 3, 2008 by Ed from Calgary, AB CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Big rooms.
• Was an apartment building retro fitted. Rough around the edges.

“The hotel was an apartment building I think. Its not 4 star. More like 3. Generally clean just worn down. Big rooms though - would be good to party in!”

Jul 3, 2008 by Sylvia from Newton, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• Kitchen facilities and free internet, felt like home.
• Takes a long time to get checked in.

“This is an off-beat, popular hotel with a lively atmosphere. If you need a kitchenette, ask for it--you'll get a whole little apartment, which is great! The location is outstanding, walking distance to many Vancouver locations. Very attractive place to stay.”

Jun 9, 2008 by Karen from Broken Arrow, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Liked the citrus colors used in the room decor.
• The service at the restaurant was poor, although the food was good.

“Enjoyed this hotel during our short stay in Vancouver. We were pleasantly surprised upon arrival to find out that we had been upgraded to a 1-bedroom suite with a city view. The room was tastefully decorated in citrus colors and had a great view of the city and partial harbor view. I would definitely stay there again.”

May 22, 2008 by Bill from Billerica, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[7]

• Excellent views.
• One rude staff member.

“The hotel was very clean, upscale, and colorful. The views from the room were outstanding.”

May 21, 2008 by Marnie from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the size of the rooms and the location!
• 100% satisfied.

“I have stayed at the Pacific Palisades numerous times. Generally, I love the Kempton hotel group and in particular love this hotel. It has a little bit of funkiness which I enjoy while still maintaining high standards. Amazing location!”

Apr 30, 2008 by Bryan from Seattle, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[9]

• Free wine from 4:30-5:30.
• The West Tower was neglected with small elevators, one floor to get ice, dingy basement/parking entry.

“The main lobby and wine are the highlights. The room was mediocre but getting to the room made it worse as the elevators were small/crowded, the yellow paint everywhere was not very modern feeling and the basement/parking area was poorly constructed. In addition, the only place to get ice was in the basement. Friendly people working there though!”

Apr 29, 2008 by Jeff from Mount Currie, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• No charge for pets.

“The Pacifac Pallisades provides a refreshing experience in that they manage to expand upon the corporate formula for upscale hotels. Although their spin may not be for everyone it is certainly nice to see that the option is out there.”

Apr 17, 2008 by Barbara from Normandy Park, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• M-Body Spa was a wonderful place. Steam room, pool and hot tub were great. Manicure was great.
• Phone system was poor. Restaurant lounge needed an update and repairs.

“It was fun but did not compare to the Vancouver Hyatt and the other 4 start hotels.”

Apr 15, 2008 by Jason from Benbrook, TX
Overall Rating: 5
Cleanliness:[6] • Staff:[10] • Location:[9]

• The concierge, Carol, was quite helpful. The staff was friendly.
• The room and furniture was old and run down. Maybe a bad attempt at contemporary decor.

“This hotel is in a great location and has a very friendly staff that is responsive to the guest's needs. However, this hotel is, at best, a 3 star hotel. The paint on the furniture was peeling as was the paint on the ceiling above the bath tub.”

Apr 14, 2008 by David. from Port Coquitlam, BC CA
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[8]

• Location on/near Robson.
• Old apartment building that still feels old!

“This is an old Apartment Building turned into a hotel that still feels old! It certainly is not a 4 star. I was also treated like a lower class customer!”

Mar 12, 2008 by Magal H. from Vancouver, BC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[6]

• Our suite was spacious and attractive.
• We asked for a quiet room, but the room we got was adjacent to the elevator shaft, which caused significant noise.

“The rooms are spacious and very nicely renovated. Each room has a small kitchenette, which is very convenient. Staff is either over or under attentive. The location on Robson street is very central, but very noisy and rather characterless - doesn't capture what Vancouver has to offer.”

Mar 12, 2008 by Christina from Waltham, MA
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[6]

• Downtown location.
• Way too loud-- difficulty sleeping.

“I have stayed at Kimptons before and like them. However, this one was not great and did not merit the star level that it had. In particular, our room was very loud (we could hear everyone talking in the valet and courtyard area outside of our room, usually until 4 AM). We complained to the management after the first night, but they did not move us. I heard other guests complaining as well, so it is not clear that another room would have been much quieter. We had to buy ear plugs in order to sleep.”

Mar 11, 2008 by Jan from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The spacious( a one bedroom apt) room with fridge and micro.
• I asked for a non smoking room. The room smelled liked covered up smoke residue. After opening the windows for a couple of days, it aired out.

“I think for the price, it was a great hotel, especially in pricy Vancouver. I don't consider it a 4 Star hotel however. The staff was very helpful and accommodating. Because it is a remodeled apartment building, the rooms are very spacious and comfortable. The pool in the health center was very nice.”

Mar 5, 2008 by Suzanne from Tacoma, WA
Overall Rating: 2
Cleanliness:[1] • Staff:[4] • Location:[10]

• The fitness facility was fantastic.
• Poor service, dirty rooms, not cozy.

“I was not impressed with this hotel. It is at best a 2+ star hotel. One non-smoking room had a really bad smoke smell and our other room didn't get made up one day. They did credit us our valet price though. I would not stay here again and was very disappointed with the hotel and it's ambiance. The fitness center was fantastic but closed way to early.”

Mar 4, 2008 by Sandy from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location.
• Water pressure in the shower/hot water.

“Right in the middle of the city downtown.”

Mar 3, 2008 by Kyle from Kirkland, WA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Great location right on Robson.
• Property in desperate need of renovation.

“Property is ok, but not close to a 4 star hotel. Room was very beat and in need of updating. Just not up to the Kimpton standards at their other properties. This hotel does not offer the evening wine tasting common at Kimpton locations. Room was located in a separate building from check in. Entrance to this building is direct to street.”

Mar 3, 2008 by Dale from Victoria, BC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• Very comfy beds but small.
• The wooden curtains - 1 did not work and 2 were difficult and did nothing to darken the room.

“Decent location - great staff - too many extra charges, internet in lobby. Nice lobby but small - not enough elevators. Would recommend the hotel.”

Feb 28, 2008 by Shawna from Kelowna
Overall Rating: 5
Cleanliness:[6] • Staff:[10] • Location:[10]

• Superb staff, a great lounge/restaurant (Zen), good location and very pet friendly.
• It was so noisy.

“Everything at this hotel was great except for one major flaw that it was so noisy. You can really hear the street traffic even on the 15th floor. We asked for a quiet room and we were put beside a bunch of partying kids both nights. They offered us a free nights stay which was a nice gesture but it didn't make up for the lack of sleep. Other than that it has superb staff, a great lounge/restaurant (Zen), good location and very pet friendly.”

Feb 27, 2008 by Maureen from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, staff and amenities.
• Nothing that I disliked.

“Great location on Robson on the West End. It's a 6 - 8 block walk from both the sky train station (which links to Amtrak) and a 6 - 8 block walk from Stanley Park. Robson Street, fabulous for shopping, eating and nightlife - as well as people-watching. Hotel staff was very friendly and attentive. The pool and spa atrium are beautiful - I only used the pool and hot tub, didn't have time for a massage! The west end is always my location choice for Vancouver and Pacific Palisades will be on my short list for hotel choices.”

Feb 24, 2008 by Jimmy from Chino Hills, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Great location on Robson Street.
• Nothing.

“Great hotel in the middle of the city. Lots of places to eat and shop. Also take a walk to the huge park NW of the hotel.”

Feb 23, 2008 by Jesse from Edmonton, AB CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Friendly staff.
• Style was a little weird.

“It was a nice hotel with really good staff. It was in an excellent location and our overall stay was pretty good.”

Feb 23, 2008 by Doug from Calgary, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Delightful staff members, outstanding restaurant.
• Painfully slow elevators dated video equipment.

“I thoroughly enjoyed the view of English Bay in the morning. The quick access to the seawall and Stanley Park made for a great early morning jog. The fitness facility was small but adequate. Most remarkably, the fried turkey breast and eggs on multigrain for breakfast at ZIN.”

Jan 21, 2008 by Boyd F. from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Very good location for shopping, dinner and limited nightlife.
• Needs an update on decor and amenities.

“Great location but this is not a 4 star hotel. Probably more like a 3 star one.”

Jan 7, 2008 by Charlene from Portland, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was the friendliness and most helpful I've ever encountered.
• The hot tub was on the fritz- on & off

“Once we told the hotel we were in town to get married, they gave us a free upgrade. After the wedding they left a plate with a pastry congratulating us! It really made our experience perfect.”

Jan 3, 2008 by Krisi from Seattle, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location to shopping/restaurants - kitchenette in room (good for preparing kids' meals) - indoor pool - wine tasting.
• Uncomfortable bed (definitely not a Westin Heavenly Bed!) - Narrow hallways - small elevators.

“The front desk staff & lobby far exceeded the room quality, but the extra space in the room was good (as was having a kitchenette) since we had young children with us. The indoor pool is another bonus.”

Dec 29, 2007 by Thelma from Carlsbad, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The hotel has a fantastic pool.
• The hallways were very Narrow.

“The hotel is in Downtown Vancouver a very convenient area with many good stores and restaurants. The hotel itself is older. We were given a one bedroom corner suite. The bedroom was on the small side, the bed was very comfortable. The living room was nice. The suite was equipped with a coffee maker, microwave, and refrigerator. The hotel has a well equipped exercise room and a large indoor heated swimming pool and Jacuzzi.”

1 of 1 people found this review helpful.

Dec 13, 2007 by Ken from Richmond, BC CA
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[9]

• Had good quality bedding and comfortable beds.
• It felt rundown and dated. Their attempt at decorating was cheap and tawdry.

“The hotel was in a great location and the beds were very comfortable. The decorating was not our taste. The main problem wasn't that the decorating was modern, but rather cheap modern. The bedside tables finish was ruined. The desk was old and the top was painted a cheap blue. The soap dishes looked like a child's craft. Very disappointing. It was a 2 star dressed up as a 4 star.”

Dec 6, 2007 by Don from Calgary, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and size of rooms.
• First room overlooked Robson Street - noisy when bars got out about 1:00 AM.

“Great location, clean, very comfortable bed. Happy hour - free wine. Second room was much quieter.”

Nov 22, 2007 by Bob from Las Vegas, NV
Overall Rating: 3
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, staff and the fitness center were great.
• The rooms were very dated.

“Great location, great staff, great workout facility, very clean, but the rooms were very dated with old, worn furniture and carpeting. It definitely did not deserve a 4-star rating.”

Nov 17, 2007 by Karen from West Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Views environment, and location.
• Water pressure.

“Awesome, tranquil, amazing. It was totally a pleasure to stay there. The views were great. Location. Staff was great. It felt so Zen to be there. Mine and my husbands favorite hotel experience to date.”

Nov 9, 2007 by Wes from Winnipeg, MB CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The location on Robson Street.
• The fact that I had to pay $25/day for hotel parking.

“I was quite surprised to find out that I had to pay $25/day for parking at the hotel. I was not made aware of this extra charge.”

Nov 5, 2007 by Bob from Canton, GA
Overall Rating: 5
Cleanliness:[4] • Staff:[9] • Location:[8]

• Great location.
• Dirty lobby, small elevators, dated rooms.

“I bid on a 4 star room and this was 2.5 at best.”

Nov 3, 2007 by Georgene from Toronto, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Access to downtown business.
• Rooms and hallways dated and tired attention to details missing valance no there.

“Funky family and pet friendly, great access to all that downtown Vancouver has to offer walking distance to many restaurants shopping galleries and museums.”

Oct 30, 2007 by Darcy from Dunedin, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was enormous! Wonderful views.
• The furnishings were a little outdated.

“Upon checking in we were immediately greeted by the valet, front desk clerk and concierge. Outstanding service. When entering the room we were shocked at the exceptionally large room, it even had a balcony! We had dinner on the first night at the hotel restaurant outstanding food, outstanding service! Don't miss the free wine.”

Oct 28, 2007 by Therese from Blainville, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff had an excellent attitude; rooms were spacious.
• The decor was a bit tired.

“The location was fabulous for the type of property I look for, close to the water, within walking distance of great restaurants and convenience type stores. The decor in the room and hallways are the only things keeping my rating from being deluxe. The lobby was beautiful and the staff was excellent.”

Oct 28, 2007 by Elizabeth from Auburn, WA
Overall Rating: 6
Cleanliness:[7] • Staff:[10] • Location:[6]

• The staff and room service was exceptional.
• The decor and wear of the carpets, etc were more of dorm room quality. Completely unacceptable.

“The staff is very friendly, very helpful. They chose to upgrade me to a suite which was very spacious. The quality of room service is very good. The building interior looks like an old, faded senior apartment complex or dormitory. The carpets are worn and stained, the wall surfaces look like they were painted without cleaning or resurfacing. The bathroom was old materials and the grount on the tub is yellowed-discolored. The tub is small. While the staff is friendly and the facilities are indeed cleaned, the appearance of the interior is disheartening. I hope I don't 'win' this one again.”

Oct 25, 2007 by Tim from Everett, WA
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[8]

• Pet policy.
• Smell in hallway and dirty spa.

“False advertising. The hotel markets itself as an upscale property. When in reality it is a cheaply remodeled extremely old apartment. The water in the spa had not been changed in days and the buttons on all the soap dispensers in the showers had been removed. The hallways smelled of cat urine.”

Oct 24, 2007 by Karin from Seatte, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Gym, on the main drag could walk everywhere.
• The room was old enough that the wall paper was peeling off.

“I would definitely recommend this hotel to my friends and family. It's pet friendly with no added cost. We really enjoyed our stay. Staff was very friendly and helpful.”

Oct 24, 2007 by David from Grand Junction, CO
Overall Rating: 3
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, great location.

“I purchased 2 rooms and I got vastly different rooms. One room was a mini suite with a kitchenette and a pull out sofa bed. The other rooms, no kitchen, no sofa, no pull out bed, no balcony.”