User Reviews for Marriott Vancouver Pinnacle Downtown

Research User Reviews for Marriott Vancouver Pinnacle Downtown (1-20 of 667)

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Dec 13, 2009 by Lewis from Toronto,Canada
Overall Rating: 9

• Good location, nice pillows and bathroom.
• Lobby ambiance not that cozy.

“Higher than expected quality for a mainstream hotel chain.”

Dec 13, 2009 by Todd from Vancouver,WA
Overall Rating: 1

• Great downtown location.

“Beautiful facility with the problem of outrageously expensive parking.”

Nov 26, 2009 by Chris from Yellowknife,Canada
Overall Rating: 9

• Nice room, nice bed, nice furnishings.
• Interenet connection.

“Good loaction in coal harbour. Better than delta suites, cheaper than fairmont, and sutton place.”

Nov 16, 2009 by George Wilson from Des Moines,IA
Overall Rating: 8

• Nice staff, good location and
  good services.
• Only a lap pool.

“Great hotel that provides all the necessary services and the staff was very helpful.”

Oct 28, 2009 by Caleb from Seattle,WA
Overall Rating: 9

• Very accumulating. Very clean. Very close to the heart of Vancouver.
• Views are not great, just basic downtown buildings and streets, especially from the lower floors.

“I've been here twice now and would definitely recommend this hotel to anyone traveling to Vancouver for any reason. My wife and I traveled with our 1yo and found the 1bed room to have plenty of room for ourselves to relax and our toddler to run around (and the room was sparkling clean so we weren't sketched out about having our child on the floors). The staff even provided us with a crib at no additional charge.”

Sep 30, 2009 by Amber from Renton,WA
Overall Rating: 10

• This is a clean, and wonderful place to stay. The people are nice and the facility is great with in room babysitter.

“This is a wonderful place to stay. It is very clean and the people are very helpful and nice.”

Sep 3, 2009 by Vera from Wichita,KS
Overall Rating: 10

• Very helpful, and a friendly service.

“The staff helped us with finding a church, restaurant, and computer to print off our airline boarding passes. The staff even arranged for a taxi van to pick us up at 5 AM to go to the airport.”

Sep 1, 2009 by Robert from Oakville,Canada
Overall Rating: 10

• Always enjoy my stay here.
• Parking is expensive.

“Great location and great staff.”

Aug 19, 2009 by Adonis from Issaquah,WA
Overall Rating: 9

• The room was beautiful. Nice location and amenities.
• Elevator was broken. Took at least 5 minutes to get up or down.

“Great hotel, very happy. When I went, there were only 2 working elevators - so made going in and out a pain. But the room was beautiful, staff was very friendly. Parking was a bit expensive though.”

Aug 13, 2009 by Jen from Maple Valley,WA
Overall Rating: 9

• Room had nice view, comfortable bed. Pool was open 24 hours which is nice.
• No balcony, very slow and broken elevators. pool was a little cold, steam room was barely working.

“Nice part of town, nice room. Very silly that they put an old Nintendo game system in the room that they charge per hour to use.”

Aug 13, 2009 by Sonia from Shoreline,WA
Overall Rating: 9

• The bed was awesome.
• For a 4-star hotel, there should have been a fridge in the room.

“Clean, convenient, loved the color scheme, and comfortable. They had only 3 elevators running throughout the weekend and that was bothersome for as many people who were trying to use them, but otherwise no complaints. We had a corner room with awesome views, the bed was so comfortable, the TV was good sized. It was very nice.”

Jul 31, 2009 by Jean from Southampton,MA
Overall Rating: 10

• Specifically, the people were extremely courteous and helpful.
• I have nothing negative to report - well, parking posed a problem for us, costly and inconvenient - also, wished breakfast was included

“Everything was wonderful, I could see the water from my window, through two skyscrapers, yet still beautiful. loved the orange/ginger lotion.”

Jul 28, 2009 by Tim from Milton,MA
Overall Rating: 9

• Excellent central location and convenient to restaurants, shopping and sightseeing.
• Not charming or cozy.

“Excellent location and very helpful staff at registration, concierge and doormen.”

Jul 12, 2009 by David from Yucaipa,CA
Overall Rating: 9

• The guest rooms were very clean, comfortable and modern. Excellent views and location.
• Cost of parking.

“This hotel surpassed our expectations with it's beautiful interior spaces, friendly staff and luxury accommodations. The location was perfect and centrally located to everything. We were able to obtain a 2 hour extension on check out with no question. I would definitely return to this hotel!”

Jun 21, 2009 by Lorraine from Nanaimo,Canada
Overall Rating: 10

• The staff were exceptionally friendly and professional.

“The hotel was beautiful and the beds were incredibly comfortable. Our TV didn't work so they offered us another room and when we declined a move, they gave us breakfast on them. There was a roof top sun area on one area of the hotel that appeared quite nice. Our stay was short but very enjoyable.”

May 21, 2009 by Bonnie from Pittsburgh,PA
Overall Rating: 6

• Conveniently located to the conference.
• Charged extra for internet service - Ridiculous!

“What you would expect from a Marriott - clean, pleasant, safe, helpful. The only problem is the nickel-and-dimming about internet connectivity. In this day, internet is a necessity for business and charging extra is ridiculous. If I hadn't been using Priceline I wouldn't have stayed in this hotel because of their internet policy.”

May 21, 2009 by Chris from Toronto,Canada
Overall Rating: 8

• Location and staff service (except the concierge).
• Concierge.

“Really beautiful view and great front desk staff and doormen, but felt very business oriented and not so much the luxury expected with a four star.”

May 20, 2009 by Karen from Pittsburgh,PA
Overall Rating: 9

• Staff over the top friendly and helpful.
• Very, limited late night room service.

“We check in shortly after midnight. The front desk gentleman was very quick and helpful. The room on the 15th floor had a harbor view and the front of the room was all window. Very nice view. Curtains kept the room dark till we awoke. Room in excellent condition as well as the whole hotel. Definitely would recommend.”

May 15, 2009 by Richard from Edinburgh,DC
Overall Rating: 10

• Great location and quiet newly furnished rooms.

“Great hotel, newly renovated rooms and perfect location to head south to the shops or north to the Harbor which is a block away. Parking is a reasonable 26CAD with in/out privileges.”

Mar 29, 2009 by Nicole from Portland,OR
Overall Rating: 9

• Staff were excellent with my 16 month old son.
• Lock/key slot broke immediately, had to change rooms, etc after long day of travel.

“Hotel was easy to find, easy to check in, with very friendly staff - particularly to my toddler. We had problems with the key/lock the first night - eventually requiring a room change. Staff was as helpful as could be and the mechanic had the front desk complimented us breakfast buffet (delicious with staff offering to get the toddler anything) since the room change meant we lost our great view. Room was beautiful and clean.”

Mar 23, 2009 by Emily from Bow,WA
Overall Rating: 10

• The staff was wonderful.

“Clean, didn't smell. The staff was friendly and helpful.”

Mar 23, 2009 by Mark from Maple Ridge,Canada
Overall Rating: 9

• Loved the view and the staff. The room was in excellent condition.
• Did not like the restaurant. Prices were high for the quality.

“My wife and I would recommend the Marriot to anyone. The room was very tastefully done, the staff was great and fast elevators!”

Mar 23, 2009 by Marcia from Six Mile,SC
Overall Rating: 10

• The view was magnificent!

“Loved the view and the room was so nice.”

Mar 22, 2009 by Angela from Portland,OR
Overall Rating: 8

• Location.
• Women's dressing/shower area needed some detail cleaning, mainly in the mold department.

“Clean, friendly, helpful staff and within walking distance to local attractions. Parking lot seemed safer than other hotels. No broken glass. The pool spa area was comforting.”

Mar 18, 2009 by Anita from Dana Point,CA
Overall Rating: 6

• It's a nice hotel and the location is good.
• I did not get the bed type I requested and my friend had to sleep on the floor.

“The only issue I had was that I did not get the bed type I requested and my friend had to sleep on the floor.”

Mar 6, 2009 by Muriel from Williams Lake,Canada
Overall Rating: 10

• They love our dog.
• Nothing, it was perfect.

“We have often stayed at this hotel. The staff is wonderful, food is great, and the rooms are lovely, great bedding. They love our dog!”

Jan 28, 2009 by Monique from Nanaimo,Canada
Overall Rating: 9

• Great location, beautiful city and water views with very comfortable rooms.
• $26/day for parking.

“I would recommend this hotel to friends, it is in a beautiful convenient location. Although parking is a little pricey, there is at least parking available for guests. Everything in the downtown core is within walking distance from this location. Staff was friendly and helpful.”

Jan 13, 2009 by Kay from Vancouver,Canada
Overall Rating: 9

• Very comfortable beds and nice and quiet at night time.
• The parking was quite expensive - $26.00 which seems too high.

“Great location, very nice exercise area, and they have a pool, whirlpool (nice and hot), sauna, and steam room. Also, nice is Cafe Artigiano located in the bottom of the hotel - excellent coffee - they have won many awards in Vancouver and it was nice to try it out. The hotel is walking distance to Robson, Pacific Center, GM Place. We would stay there again!”

Jan 7, 2009 by Janice from Surrey,Canada
Overall Rating: 9

• Great staff, wonderful beds and soft sheets.
• The desserts were not high quality for the price.

“I would totally recommend this hotel, it is a good location, friendly staff, high quality of product and service.”

Jan 1, 2009 by Betsy from Cobble Hill,Canada
Overall Rating: 10

• The cleanliness and the bed.

“This hotel was in a perfect location close to everything. The staff was friendly and helpful. The rooms were perfectly appointed and the beds make you want to go back just for them. They also offered a quick early riser (before 6) breakfast delivered to your door. There was also a morning paper included in your room charge.”

Dec 30, 2008 by Rob from Brampton,Canada
Overall Rating: 9

• Clean, attractive, classy.
• Parking is outrageous ($26/night).

“Has some amenities (ballrooms, restaurant, etc.) but the lobby area, while pleasantly and tastefully decorated, was rather small, and the pool/fitness areas were very pedestrian. Rooms were very nice, but not quite up to the caliber of some of the newly updated Marriott’s, we have stayed at. The hotel will also bill you $26 per day for parking.”

Dec 29, 2008 by Kay from Vancouver,Canada
Overall Rating: 9

• I
  liked the personal touch given by the hotel to guests. It was Christmas Eve and we received stockings on the door. Nice touch.

“I really enjoyed my stay at this hotel. The staff was very warm and accommodating. The room itself was spacious and comfortable. I would definitely stay at this hotel again.”

Nov 9, 2008 by lance from Anacortes,WA
Overall Rating: 9

• Great location.
• Small rooms.

“This hotel is a good value, well operated and great location.”

Aug 21, 2008 by Marty from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Front desk, bellman and concierge were all helpful.
• None.

“This hotel was situated well for business and leisure travelers. Was able to find restaurants nearby, the harbor was within walking distance and the trolley stop was just outside the door. Had a great stay in Vancouver at this hotel.”

Aug 19, 2008 by Ray from Chicago, IL
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[9]

• Swimming/pool/sauna 24hrs. Great location.
• They put me in a cornered room which is small and irregularly shaped. Not clean-hair in the bath tub.

“Great location and exercise facilities. I hated their internet charging policy - 16.95 per day (12pm to 12 pm). Even Hyatt offers a much for 14.95 per day (anytime to anytime). I also hated the hair I saw in the bathtub when I moved in.”

Aug 17, 2008 by Lori from Kennewick, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Granite staircase & downtown location.
• Only one mirror in bathroom.

“Extremely friendly and accommodating staff. Would stay there again!”

Aug 12, 2008 by Leah from Eugene, OR
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[5]

• The room we ended up in had a nice view, but we had to pay 50/not extra.
• Terrible staff (maids were good, desk, concierge, valet hopeless).

“Downtown Vancouver is not really the best location to stay in this beautiful, waterfront city. However, Coal Harbor is close to the marinas and to sea planes, and if you are on a high floor, the view from the rooms can be lovely. The staff of the hotel needs retraining and better management. The front desk appears not to communicate with bell and valet staff; bell and valet staff disappear at peak periods. Needs a serious manager.”

Jul 30, 2008 by Mogens from Vancouver, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Food location staff.
• Restaurant closed for private event Ok but Concierge menu too short.

“Menu maybe too short. Good food, lean and well composed. No Sunday buffet, which we like. No room information about the pool such as are towels available, bathing shoes and such.”

Jul 30, 2008 by Katrina from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the fact that the hotel used brand name products that normally only carried at higher ends or boutiques.
• The housekeeping staff was a bit noisy in the morning (before 9 AM).

“The hotel was comfortable to sleep in and centrally located. The amenities were above average. The restaurant was wonderful (unique NW type dishes), some dishes were very healthful. The staff was very nice.”

Jul 24, 2008 by Roman from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Located in quiet area and a short distance away to restaurants.
• None.

“The hotel is a walking distance away to restaurants, shopping areas and the waterfront. I would say that it is close to the bus lines and the Skyway Train Station.”

Jul 24, 2008 by Shandy from Lake Oswego, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great friendly staff, beautiful room, very comfortable bed!
• The spa bathroom was not of the highest quality.

“Great hotel, very clean, comfortable, beautiful linens and very comfortable bed. Would stay again in a heartbeat. Staff was exceptional.”

Jul 24, 2008 by Kay from Bowen Island, BC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding pool and exercise facilities. Hassle-free check in. Wonderful, comfortable bed.
• Parking fee.

“Great value, friendly staff, wonderful facilities. Lovely location - quieter part of downtown but walking distance to everything including Coal harbor and Stanley Park. Definitely worth a return visit.”

Jul 22, 2008 by Steven from Beverly Hills, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Central location. pleasant staff.
• Small room. No internet.

“I was disappointed that the room was so small, and there was no internet connectivity in the room. Other than that, hotel was fine.”

Jul 19, 2008 by Chiok from Vancouver, BC CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location and ease of airport bus service to hotel.
• Coffee, tea and milk missed out on some days.

“Overall, a very safe and clean hotel, big room but the reception area is small and no free internet service.”

Jul 16, 2008 by Darren from Duncan, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean rooms, nice decor.
• Hotel guests have to pay for parking, $24 per day.

“Nice hotel overall, nice clean rooms, modern decor. But guests paying premium prices should not be expected to pay for parking at the hotel in my opinion.”

Jul 16, 2008 by David from London, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• The location was excellent. Great view across inner harbor to Downtown and float planes landing in front of hotel.
• Many expensive condos are being built nearby, but some older industrial area still exists.

“This hotel was excellent value for the money. It was situated directly on the Victoria inner harbor and from the patio/walkway outside you could easily view float planes landing/taking off. By crossing a nearby bridge you could easily walk to Downtown restaurants the Empress in 10 minutes. Overall, a great experience!”

Jul 15, 2008 by Mike from Ottawa, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location was great.
• Finishes were a little old for a 5 star hotel, i.e. chips in furniture, etc.

“Very comfortable, excellent location, tasteful, but perhaps just a tad dated in its design, appearance and finishes compared to other more contemporary hotels of the 4 star level I've stayed in.”

Jul 10, 2008 by Amber from Minneapolis, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• I loved the 24 hour fitness center and pool area as well as the helpful staff.
• The room we got was smaller because the larger king size rooms were full.

“There were many things I loved about this hotel. The staff was incredibly helpful and responsive. The pool and fitness area were both 24 hours, so if we were exploring the city late we could take a dip in the hot tub to help our achy muscles. The bathroom in the hotel room had not only a tub, but also a glass shower. Even after we had checked out, the staff held our luggage for us so that we could explore the city for one more day.”

Jul 10, 2008 by Vishant from Smyrna, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[8]

• The location was great.
• The staff was not very friendly.

“Pros: The location was great. Walking distance to many attractions and very convenient to get around to Stanley park, bus tours, ferry tours and shopping areas. The room was clean and adequate for party of three (2 adults and one child). The restaurant at the hotel was nice and the gym facilities including the pool, steam and sauna were impressive. Cons: We were celebrating my wife's birthday and I called in advance to request a room on a higher floor if possible and they said it shouldn't be a problem. There was not even an acknowledgement of the request which I know was noted. They also said they would call when it would become available and we never received a call or a note. Internet access is fairly expensive $15! for a deluxe hotel that is unacceptable. Overall an average experience.”

Jul 10, 2008 by Cj from Newcastle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Hotel location, friendly staff, free room upgrade.
• Small lobby, pool water too cold, expensive parking.

“Hotel is in an excellent location, within walking distance to Stanley Park, Robson Street and Gas town. Staff was very friendly and even upgraded our room to a suite for free when they didn't have 2 bed room that we had requested. Down side parking cost extra $23. The hotel room and lobby could have been more spacious.”