User Reviews for Renaissance Toronto Downtown at Rogers Centre

Research User Reviews for Renaissance Toronto Downtown at Rogers Centre (1-20 of 390)

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Nov 1, 2009 by Leslie from Orchard Park,NY
Overall Rating: 4

• Location was convenient.
• Room was not clean, bathroom very dingy, dirty grout and crumbling caulk.

“While the lobby was attractive, the rooms and bathrooms were definitely not of 4-star quality. I would give this hotel 3 starts at most.”

Oct 28, 2009 by Liana from Montreal,Canada
Overall Rating: 10

• Spacious rooms, bathroom, clean and cool concept.
• Nothing.

“Beautiful hotel and the mattress could have used some rotating. Other than that, great stay, comfy pillows, very clean, spacious and overall awesome. Would totally recommend this hotel to friends and would stay here again.”

Oct 26, 2009 by Mitch from Broadview Heights,OH
Overall Rating: 8

• Overlooking the baseball field.
• Parking.

“Was not told we had to get parking pass validated at hotel. There is a sign in parking area but did not see same. This is something the hotel staff should make a point to verbally tell guests.”

Oct 13, 2009 by Mark from Columbus,OH
Overall Rating: 10

• Fantastic location,
• Nothing. Quality hotel, great price.

“Right in the middle of where it is happening in toronto. Staff that know how to treat guests well.”

Sep 17, 2009 by Rebecca from Sunnyside,NY
Overall Rating: 10

• Bathroom jacuzzi tub! :) spacious marble bathroom.
• Nothing.

“Wonderful staff.”

Sep 17, 2009 by Gisele from Whitby,Canada
Overall Rating: 9

• For Toronto, it was easy to get to.
• Bathroom lighting was too dark.

“Rooms are very comfortable. Nice, large room and bathroom, very comfortable bed and bedding. Hotel itself, lobby and hallways a little older and not what I would consider deluxe.”

Aug 21, 2009 by Liz from Sherman Oaks,CA
Overall Rating: 1

“We had requested two rooms with two beds each. We got one room with one bed when we arrived at 5pm. After many trips to the deck, at about 11pm they gave us another room with one bed. They said the cleanup crew did not show up.”

Jul 8, 2009 by Laurie from Sarnia,Canada
Overall Rating: 4

• comfortable bed
• dead bolt broken

“The bed was awesome. Our room was behind the elevator and there was a steady hum. The dead bolt on the door was broken. When I spoke to the desk clerk she did not write it down. I assumed she was already aware the dead bolt was broken. I do not like to sleep in hotel rooms with no dead bolt on the door.”

May 27, 2009 by BJ from Erie,PA
Overall Rating: 9

• Location was great and staff was friendly.

“We had a great experience here, loved the location and got the room for a great price. The staff was friendly and the hotel was quiet because there wasn't much going on.”

May 18, 2009 by Sandra from Belnan,Canada
Overall Rating: 10

• Location, cleanliness, and friendly staff.

“Excellent location, and very friendly staff.”

May 12, 2009 by Nora from London,Canada
Overall Rating: 6

• The price.
• The rooms were tired with stained carpet and peeling wallpaper.

“The rooms need to be updated. There were large stains on the carpet everywhere and the room smelled unpleasant. The wallpaper was peeling off. The beds were very nice with crisp linen. The tub area needed to be recaulked, but the bathroom was otherwise okay with nice amenities. TV was old style CRT and didn't work when we arrived. The view was train tracks.”

Apr 30, 2009 by Brian from Hanilton,Canada
Overall Rating: 10

“An absolutely excellent experience.”

Apr 29, 2009 by JayVon from Suisun,CA
Overall Rating: 10

• Nice rooms.
• The hallways were not attractive and like a maze.

“Overall, the hotel was nice.”

Apr 27, 2009 by Justin from Montreal,Canada
Overall Rating: 8

• Friendly staff, and great location.
• Not what I expected for the star-level.

“Great location, friendly staff. Great pool. Rooms are clean but a bit outdated.”

Apr 23, 2009 by Concetta from Markham,Canada
Overall Rating: 7

• I liked the view from my hotel room and how they allowed us to have a late check out.
• Check in staff was very rude - however night staff was nice.

“Hotel is really nice, Not so romantic but nice to come back to after a night on the town. If you get a field view room you are able to see whats happening in the skydom (ex) watch a game, etc.”

Apr 17, 2009 by from Ottawa,Canada
Overall Rating: 8

• Great location, public spaces and view of room was great.
• Coffee maker was full of rust inside, bathroom fan covered with dirt and clean towels pressed against it, sheets stained and breakfast buffet was very stale.

“The hotel was well located, new, great lobby, pool, rooms overlooking dome very special, nice room and friendly staff.”

Apr 8, 2009 by Maria from Ottawa,Canada
Overall Rating: 8

• Loved that you can see the baseball diamond where the blue jays play from inside the hotel, cool restaurant too.
• Bathroom amenities quite bare, ex. shampoo etc.

“Great stay, awesome location, polite and helpful staff, hard to find entrance to hotel though! I enjoyed my stay but the hotel was not a 4* as indicated.”

Apr 8, 2009 by Stephen from Rochester,NY
Overall Rating: 3

• Close location to CN Tower.
• Too many things to name.

“Not up to expectations. The staff gave us bad directions, the rooms did not match the photos, I had to complain about noise twice. Bad experience, not even close to a 4-star hotel.”

Apr 8, 2009 by Mark from Baysville,Canada
Overall Rating: 10

• Fantastic place, close to downtown.

“Friendly staff, clean rooms, not disappointed at all.”

Apr 6, 2009 by Andy from Fredericton,Canada
Overall Rating: 8

• Comfortable beds.

“The hotel was nice with very friendly service staff. The room was very comfortable and clean. It was a bit loud in the morning, due to its proximity to the rail yard and it was not conveniently located near to public transit. Overall, a great stay.”

Mar 30, 2009 by NG from North York,Canada
Overall Rating: 7

• Location.

“Staff gave us two double beds and even though we requested a king size bed. They said there were none available for the two days that we were there. The next day we talked to another manager and she said that king size rooms were available. In fact, there were many such rooms available as she gave us options as to which floor we wanted the room on. Were very disappointed in the people we talked to on first night who said right away that no king size rooms were available even without making any attempt to look for one.”

Mar 27, 2009 by Eva from Kitchener,Canada
Overall Rating: 8

• It suited our needs.
• Parking was difficult and expensive.

“It was a nice hotel, would have preferred a better view.”

Mar 22, 2009 by Amy from Sudbury,Canada
Overall Rating: 10

• Great downtown location, unique & modern decor, valet parking, friendly & helpful staff.
• $30 valet parking.

“One of my best experiences at a hotel. Friendly & helpful staff, many amenities, clean rooms, good food at restaurant. Would definitely stay there again.”

Mar 3, 2009 by Maria from Toronto,Canada
Overall Rating: 9

• The setting of the hotel - being that it is in the sky dome.
• Could have been a little finer, however was good enough.
  I was very satisfied.

“Great hotel. Fun place to stay.”

Feb 23, 2009 by Jessica from Buffalo,NY
Overall Rating: 6

• Room was nicely decorated.
• Location is inconvenient.

“Swimming pool was clean and nice; room was well-appointed but the location is less than ideal unless you are seeing a game at the skydome.”

Feb 19, 2009 by Ash from Mississauga,Canada
Overall Rating: 10

• All around service, EXCELLENT!
• Pay for parking.

“Service, location, hotel staff excellent, 5 mins from anything and everything in Toronto.”

Feb 19, 2009 by Mark from Rochester,NY
Overall Rating: 9

• Dinner was great. Room was nice.
• Late night dessert in the same restaurant was mediocre, poor service.

“Room and dinner were terrific, but our service for a later night dessert was terrible and the dessert was nothing special. The hotel is more than a half a mile from the subway, so a little inconvenient. Would like more choice in restaurant(s), only one in a four star hotel.”

Feb 19, 2009 by Alan from Mount Albert,Canada
Overall Rating: 10

• Clean, comfortable and convenient.

“The hotel was great. However, we needed to go outside in the cold to purchase tickets for the Sky dome event, it would have been more convenient if the hotel sold the tickets to its patrons directly.”

Feb 11, 2009 by Tom from Kitchener,Canada
Overall Rating: 10

• Clean and comfortable hotel, in good location, and friendly staff.
• Parking is not easy , and is expensive.

“We had a nice stay at this hotel. The room was clean, and the bed was comfortable. The staff were very helpful.”

Feb 9, 2009 by Brad from Mississauga,Canada
Overall Rating: 6

• The room was very well laid out.
• location was hard to find...staff were very unfriendly and somewhat rude.

“Beautiful room. hard to find locale. Desk staff were rude.”

Feb 5, 2009 by Andrea from Toronto,Canada
Overall Rating: 8

• Free drinks at check-in!
• Didn't consider it a 4-star room at all.

“he hotel staff was excellent, the room was very clean and quiet and it served our needs nicely.”

Jan 15, 2009 by Elizabeth from Burlington,Canada
Overall Rating: 8

• I liked the location and the friendly and helpful staff. The rooms were modern.
• Walking from the elevator around to our room felt like we were in a basement maze of an old abandoned jail.

“The staff was friendly and helpful and the location was great. It was a very short walk to shopping, transit, restaurants and entertainment. The room was small, but modern. The hotel itself (room included) seemed more than a little worn and dirty.”

Jan 13, 2009 by Kerry from Williamsville,NY
Overall Rating: 8

• Attached to Rogers Centre, where we had tickets for a show.
• Field view room did not provide window to outside.

“Very convenient for Rogers Centre shows; otherwise, I would not stay there.”

Dec 24, 2008 by Cammie from Grant,MI
Overall Rating: 5

• The location was okay. Not great, but okay.
• Any hotel charging for internet in this day and age is ridiculous.

“We stayed here for a birthday weekend celebration. The hotel is in an awkward place, right next door to the CN Tower. It's not the easiest place to walk to and it's pretty far from Yonge Street compared to other, superior hotels. Union Station is the nearest TTC stop and there's a covered walkway from the CN Tower to get there, which is nice. The room was comfortable. The bathroom was huge! Our room overlooked the train tracks, which can get noisy at night. I wouldn't care to stay here again. I would prefer to get a different hotel in the future.”

Dec 19, 2008 by Mirella from Kanata,Canada
Overall Rating: 6

• The decor for Christmas.
• The staff was not very friendly and the hotel in general.

“The rooms are small. The furniture is outdated and the hallways needs upgrading. The friendliness of the staff is not great and the hotel is not close to downtown especially when you are a handicap person that has to walk for 10 minutes to a subway. I would not recommend this hotel to anyone.”

Dec 15, 2008 by Rachel from Oakville,Canada
Overall Rating: 6

• The location is very central.
• The room was small, decor was very outdated.

“The hotel is in a good location, however there is no parking available - you have to opt for valet as there is no lot. The views provided by the hotel are terrible. Our room looked out onto the railroad tracks and you could hear the go train go by every half hour or so. The room was comfortable, but not attractive. This isn't a bad hotel, I just don't think it's a 4 star hotel.”

Dec 9, 2008 by Randy from Mississauga,Canada
Overall Rating: 8

• Very freindly staff.
• The decor is a little dated.

“The hotel is in a convenient location for exploring Toronto by foot or public transport. The staff was helpful and pleasant. The decor is dated and the TV was very old.”

Nov 30, 2008 by Paula from Baddeck,Canada
Overall Rating: 10

• I liked the room as well as the decor - I even used the shoe shine service which was a bonus.
• The corridor carpets were dirty.

“A great place to stay, modern, clean, comfortable and well located.”

Nov 29, 2008 by E from Ottawa,Canada
Overall Rating: 10

• The location was one of the best things, parking well organized, the room was very spacious and clean, staff was
  very friendly.
• The elevators were a bit slow and the concierge was more or less knowledgeable.

“The location was one of the best things, parking well organized, the room was very spacious and clean, staff was
very friendly.”

Nov 13, 2008 by Louise from Picton,Canada
Overall Rating: 10

• Staff were friendly and always spoke as you walked through the lobby.
• Should use a more common brand of toiletries.

“This hotel was one of the better hotels we've stayed at and would stay again if the need arose.”

Nov 5, 2008 by Laurie
Overall Rating: 9

• Location
• Decor.

“Although the view from the room was not great, the facilities within the hotel were good and the service was excellent and friendly.”

Oct 23, 2008 by Kenneth
Overall Rating: 7

• Location is right downtown.
• Staff was not very professional, not to the standard.

“Location is great; right on Front Street in the heart of Toronto. We stayed on a Sunday evening; there were few guests in the hotel (no game in the stadium). The staff did not seem particularly professional. I went to the ice machine on my floor; it was not working. I climbed the stairs to the next floor; again; ice machine not working. I phoned the front desk from the courtesy phone on the floor. The staff member suggested I try floors 3 and 4! I would have thought that the staff would automatically offer to bring the ice to my room! After climbing another floor; finding yet another broken ice machine, I returned to my room and called front desk. At that time, they offered to bring me some ice.”

Oct 13, 2008 by William
Overall Rating: 9

• It is in a great location in a wonderful city.
• Finding the parking lot was confusing.

“It is a very nice hotel located near everything in downtown Toronto. The rooms were spacious and very clean and the hotel staff was excellent.”

Oct 2, 2008 by Kien Mun
Overall Rating: 5

• Centrally located.
• The room was old.

“There were stains on the carpet and
the room was small. The room doesn't look clean.”

Sep 17, 2008 by Catherine
Overall Rating: 10

• Fantastic helpful bellmen.

“It was a wonderful experience.”

Sep 14, 2008 by Cheryl from Medina, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• I liked the atmosphere of the hotel, it was kept up very well.
• The pool area could use an update.

“I was very happy with this hotel. The rooms were very nice and the location was good. I enjoyed how the hotel had a restaurant where you could see the blue jays baseball field.”

Sep 12, 2008 by SANDRA
Overall Rating: 10

• Location.

“The checking in and out was fast and easy. The beds were comfortable and it was very clean.”

Sep 11, 2008 by Mary from Easley, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient location!
• Price of parking.

“A little annoying to get to, parking was expensive, but overall very good, especially the location and the staff!”

Sep 7, 2008 by Sasha from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location of the hotel is outstanding.
• Because the hotel is located within the Blue Jays stadium, the layout of the hotel requires a lengthy walk from the elevators.

“This hotel is centrally located near in downtown Toronto. It is walking distance to major attractions like the CN Tower and the lakefront area. During the summer, there are lots of festivals that one can reach in that area within walking distance. The hotel staff is courteous. Make sure to dine at their Arriba restaurant and take a good look at Blue Jays stadium.”

Sep 6, 2008 by Marie from Rochester, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Hotel staff was very friendly. Nice bed!
• Should have had elevators on two ends instead of one in the middle because of how wide hotel was.

“This hotel had wonderful staff. The beds extremely nice. Clean. Center of all attractions. We would love to stay there again and would highly recommend to family and friends.”