User Reviews for Marriott Toronto Airport

Research User Reviews for Marriott Toronto Airport (1-20 of 258)

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Feb 2, 2010 by Tom from St. Catharines,Canada
Overall Rating: 9

• Everything, location.
• Nothing

“Excellent airport location.”

Jan 27, 2010 by Marie from Gatineau,Canada
Overall Rating: 9

• Excellent facilities, comfortable room, and friendly staff.
• A bit noisy the first night. Perfect the 2nd night.

“I liked the fact that this hotel offered me a room upgrade on check-in.”

Jan 19, 2010 by Susan from Bradford,Canada
Overall Rating: 10

• Friendly service and luxurious rooms.

“Great location and wonderful rooms.”

Jan 14, 2010 by Naz from Mississauga,Canada
Overall Rating: 1

• Location.
• The staff was not friendly at all. The rooms was not completely clean.

“I have had very good experience with other Marriott hotels in the past, but this particular one was way below my expectations. The staff was not friendly at all.”

Jan 12, 2010 by Ryan from Brampton,Canada
Overall Rating: 9

• Friendly staff, comfy bed, nice gym pool, and hot tub.
• Bathtub looked old and small.

“Pros: Bed was super comfy! Room + furniture, etc. was very nice. Staff gave us a free room upgrade, provided us with a bar fridge upon request, hot tub, pool, fitness facilities were nice, well-kept, fitness equipment = top of the line (Life Fitness brands). Fitness room had 42 inch LCD TVs :). Cons: bathtub very small - we couldn't hook up our PS3 to the LCD TV in the room due to hotel software – we brought it because it has a lot of movies on the hard drive - we couldn't watch these movies, but the staff gave us a free movie to purchase on the hotel TV. No free Internet/wireless in room- "Game Room" in fitness/pool area seemed liked it was 'forgotten' for over 10-15 years LOL (it had arcade games from 1990).”

Jan 11, 2010 by Peter from Belleville,Canada
Overall Rating: 6

• Nice lobby.
• Surprise charge for parking.

“Hotel is clean and upscale in look but room is no better than any 3-4 star. Only airport hotel that charges for parking with a stay just for overnight. I would not have booked if known of parking charges as price bid without parking too high.”

Jan 4, 2010 by Tom from Grand Rapids,MI
Overall Rating: 7

• They charge you a nickel to bag your items at their hotel store.

“Nickel and dime you on everything. Right near an international airport, so barely got any sleep. Definitely not worth my price!”

Jan 2, 2010 by Thomas from Calgary,Canada
Overall Rating: 7

• Wonderful beds.
• Carpet in the bathroom area.

“Great place to stay.”

Dec 28, 2009 by David from Ottawa,Canada
Overall Rating: 8

• Good shuttle to airport.

“Reasonable hotel to stay at if in transit with airport. Close to car rentals. Good airport (free) shuttle.”

Nov 18, 2009 by Dave from North Wiltshire,Canada
Overall Rating: 9

• Very professional.
• Shuttle to woodbine would be nice.

“The hotel had everything I needed.”

Oct 24, 2009 by Susie from Victoria,Canada
Overall Rating: 8

• The consistency of quality at Marriott hotels.
• It was far from restaurants and attractions, with no easy access to Toronto.

“The hotel was good quality for the price. Free shuttle service to and from the airport made it convenient for quick stopovers. The staff was very friendly and helpful.”

Oct 19, 2009 by Danualda from Greely,Canada
Overall Rating: 9

• We had room service for food and the lady was extremely pleasant and very helpful - people like her made this hotel a star.
• Nil

“We will recommend this hotel for overnight travelers - shuttle bus was also a great idea.”

Oct 19, 2009 by Simon from Barrie,Canada
Overall Rating: 9

• Very comfortable rooms.
• Parking was not free.

“Clean quiet rooms with very comfy beds.”

Oct 9, 2009 by Darcy from Ottawa,Canada
Overall Rating: 9

• Very nice rooms, quiet, and good room service selection.
• Individual who delivered room service was extremely rude.

“Excellent hotel with very nice rooms, great restaurant, and is at a convenient proximity to the Toronto airport.”

Oct 2, 2009 by Sylvie from Ottawa,Canada
Overall Rating: 8

• It was easy to find and the price was very good.
• The TV didn't work, had to change room at10pm and they didn't help us move. Could have sent a car.

“Well located based on where we needed to be. The rooms were nice but very small. The pillows and duvet were amazing! Make sure you keep a room key with you when you check out because you need it to get out of the parking.”

Sep 20, 2009 by Mayank from Toronto,Canada
Overall Rating: 9

• The Restaurant Bistro West by East had the most amazing STEAK EVER!

“The gym facilities were pretty good compared to the hotels I've been to. 10 top of the line cardiac machines, 3 flat screen TVs, free weights, and machines. The restaurant Bistro West by East was to die for! We ordered the Sirloin and Lobster, just amazing.”

Sep 8, 2009 by Lena& Albert from Missouri City,TX
Overall Rating: 10

• Clean, friendly staff,
  and location.

“This hotel met all our needs. Staff was very helpful and friendly. Would highly recommend to others.
”

Aug 27, 2009 by from Sault Ste. Marie,Canada
Overall Rating: 9

• Comfy beds.

“Great hotel, safe parking
and clean facilities.”

Aug 17, 2009 by Stephanie from Bedford,Canada
Overall Rating: 7

• The beds and bed linens were good quality.
• Free WiFi only in public areas, 16.95/day if you want to pay for it in your room not at all cost efficient or convenient for a business traveler.

“I liked the hotel, I liked the location however I find it horribly inconvenient to have to go to the lobby to conduct business as I do a significant amount via internet. I inquired about joining the concierge club but not even that would grant me free internet access in my room. This would be my one and only complaint.”

Aug 10, 2009 by Luc from Sudbury,Canada
Overall Rating: 9

• The hotel staff was very accomodating and the room was very well maintained.

“The staff was very pleasant and efficient. The hotel reception area was very busy but organized. Our room was very clean and maintained throughout our five night stay.”

Jun 28, 2009 by Liat
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• This is not a 4 star quality hotel.

“I didn't like this hotel. The staff was not too friendly, only I was ignored until I fully got the help I needed. I got a room on the 2nd floor which had a window to the lower roof, it was quite claustrophobic, and not very pleasant. The shower stream was very poor, and I'd found hairs in the shower. The sheets were very pleasant, but the mattress was not comfortable at all. The hotel is very close to the airport, and to not much else. There are no fast food restaurant or at least budget restaurant around the area (or so I was told by the reception clerk). The restaurant was very good but so expensive. And to get to the nearest shopping outlet mall it took me 1 hour and 2 buses.”

Jun 21, 2009 by Carolyn from Dallas,TX
Overall Rating: 8

• Convenient to airport.
• Cost for self parking was way too high.

“Convenient to airport. Charge $18.00 to self-park - too high.”

Jun 19, 2009 by Yves from Brossard,Canada
Overall Rating: 7

“Small rooms. Hotel needs updating. Expensive parking.”

Jun 9, 2009 by Craig from Denfield,Canada
Overall Rating: 6

• Clean, comfortable, had variety store in lobby.
• No fridge. Parking and breakfast not included. I was really unhappy that internet was not included. Noisy small room next to ventilation vent.

“For a four star hotel I was very disappointed and think I will stick to 3 star hotels. All 3 star hotels I have stayed at included internet and parking and most of the time a continental breakfast. The only real up on this hotel was the bed - very comfortable. Something that all hotels need to do is upgrade their TV service that has more on screen detail. I miss my digital TV when I travel and have a hard time finding a station when in a different city so a digital on screen display would be a big plus.”

Jun 8, 2009 by Mark from Vancouver,Canada
Overall Rating: 9

• Close to airport.
• Restaurant was a bit expensive, even for an airport hotel.

“Great room, pleasant stay. This isn't the hotel's fault, but the shuttle stop at the airport's terminal (T1) was poorly signed and difficult to find. But the drivers were kind and friendly on the trip to and from.”

Jun 3, 2009 by Leslee from Red Rock,Canada
Overall Rating: 10

• Excellent bed with featherbed and duvet. Shower was excellent also and loved the complimentary shampoos and lotion.

“Great rooms.”

May 18, 2009 by Jena from Delhi,Canada
Overall Rating: 9

• Beautiful hotel, close to airport.
• Had to pay for wireless internet in rooms.

“I work for Westjet and stayed here while taking a course at the airport. This was a beautiful hotel with a free airport shuttle back and forth to the hotel.”

May 16, 2009 by Maria from Sarasota,FL
Overall Rating: 7

• Proximity to airport.
• Parking charges.

“Not memorable enough to review. Short stay.”

May 7, 2009 by Paul from Thunder Bay,Canada
Overall Rating: 8

• Friendly service.
• Charge for internet service.

“This is a good quality hotel with friendly positive staff.”

Mar 23, 2009 by Steve from Decatur,IL
Overall Rating: 8

• Great location, friendly staff.
• Charges for internet & parking. Added $30.00 per day to the bill.

“Very nice hotel with a very friendly staff. Location is great, but I dislike the charges for parking and internet. $30.00 a day added to the bill. I have stayed in many hotels in the Toronto airport area and they are the only ones to charge for these services. I don't understand it and I am not very likely to stay there again, even if it is on the company's dime.”

Mar 12, 2009 by Lorilee from Sudbury,Canada
Overall Rating: 8

• Comfortable beds.
• Pay for parking.

“Easy check in and quickly settled in to my room.”

Mar 11, 2009 by Wayne from Oakville,Canada
Overall Rating: 10

• Very friendly staff.
• Parking is ridiculously expensive-but not the hotel's fault as it is an airport hotel.

“Great hotel with clean spacious rooms and very friendly and attentive staff!”

Mar 1, 2009 by Hilary from Timmins,Canada
Overall Rating: 9

• Modern room with flat screen television, comfortable bed.
• Front desk staff unhelpful, didnt answer their phone, couldn't take shuttle.

“Modern, updated room with flat screen television and very comfortable bed. Came in on a very long international flight and called the hotel several times and the front desk staff didn't answer the telephone. I had to take a $20 cab ride to the hotel which was less than 5 minutes away from my terminal.”

Nov 11, 2008 by Francine from Timmins,Canada
Overall Rating: 0

• Clean. Nice white clean bedding. Nice TV.
• Noisy HVAC system. Room was a bit small. Would have appreciated a free continental breakfast.

“Although the room was a bit small, it was clean. Service was friendly.”

Nov 4, 2008 by Donna
Overall Rating: 10

• On their toes to give assistance at all times.
• No free parking for 2 week getaways.

“When we arrived, we were quickly spoken to and taken care of. I tried to use the free internet in the lobby and it would not work so I was gifted with free in my room for the time I lost. The pool area/change room was very clean and the pool water was warm for us seniors. The shuttle was timely and the driver was courteous and helpful. The housekeeping staff on our floor was very helpful in our requests. We would do a commercial to talk about our great stay.”

Sep 15, 2008 by Rolf
Overall Rating: 8

• Great location and comfortable.
• Difficult and expensive parking, difficulty with card to activate parking several times.

“The Toronto Airport Marriott misses the mark in the area of guest relations which is unfortunate as the hotel otherwise performs well. Rooms are comfortable, fitness area is very good and restaurant is great. The front desk staff need a refresher course in hospitality and the parking situation is both overpriced and awful.”

Sep 10, 2008 by Tracy from Calgary, AB CA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• The woman who cleaned our floor was always singing.
• Had a corner room - noisy in the morning (drilling).

“Hotel was bright and clean. Staff was helpful when asked. Room was great - bed was big, comfy and very appealing at first sight. Great location to the airport and shuttle was always on time.”

Sep 8, 2008 by Leslie from Carp, ON CA
Overall Rating: 2
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location, pool.
• Inconsistent service. Hidden pricing - parking $18.00/day, Internet $15.95/day, construction underway.

“If I had my choice I would not stay here again.”

Sep 7, 2008 by Marc Pusch
Overall Rating: 1

• NA.

“One of my worst hotel experiences. From rude, unhelpful staff, to old room fixtures, to dirty carpets, to fire alarms being set off by workers, this was definitely
not a 4-star experience!”

Sep 7, 2008 by Brian from Foxboro, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location.
• Parking is too expensive.

“Very nice hotel with its renovated floors being very tastefully done. Its parking rates at $18/day are a bit outrageous. They should also consider free internet to match other area hotels.”

Sep 1, 2008 by Jacqueline from North Bay, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Most of their staff was amazingly great and courteous.
• One night at the restaurant the hostess was rude.

“We will stay there again. Loved the pool, the water was very warm that was the big highlight of the stay after a long day of work. Their pool had the perfect temperature, just wonderful.”

Aug 29, 2008 by June from Goderich, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• It is close to the airport with a complimentary shuttle bus.
• It does not have a room that accommodates handicapped adults traveling with a friend or family member.

“They were unable to accommodate us comfortably.”

Aug 25, 2008 by Robert J. from Glen Ellyn, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fresh appearance, great lobby, first impression excellent, great newly renovated rooms, staff was excellent too.
• I do not like having to pay for parking & internet.

“The moment you walk into the hotel, you realize it is a 4 star operation. The lobby is freshly appointed and light. The check in personnel are professional, courteous, and make you feel as though they have your best interests in mind. Great lobby bar and restaurant with excellent service and decent food for the money and considering it is a hotel. The rooms are spacious, clean, well appointed and have excellent LG flat panel TVs. Everything is done right, I hope they keep up the great work as they have really done a terrific job of upgrading this Marriot!”

Aug 25, 2008 by K from Ottawa, ON CA
Overall Rating: 4
Cleanliness:[2] • Staff:[7] • Location:[7]

• Good fitness center, friendly staff.
• Poor standard of cleanliness in room.

“The hotel fell short of my expectation of a 4-star hotel. The bathroom and sink in the guestroom were very dirty. The room was small and dated. The hotel did not offer services usually associated with a 4 stars, such as evening turn down service.”

Aug 24, 2008 by Kate from Sudbury, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location to airport and Park 'N Fly.
• Had to wait in line to use a cart to bring the bags up to the room and a wheelchair would have been helpful when traveling with elderly parents.

“The staff was very accommodating and helpful once we checked in.”

Aug 17, 2008 by Sharon from Tiverton, ON CA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• They did upgrade our room to accommodate 3 children in the room as 2 double beds would not accommodate a family of 5.
• Rooms were very dated, very uncomfortable beds.

“Hotel is ok but I would not classify this as a 4 star hotel at all. We were told they are updating the rooms which they are in need of doing. Pool was good but had to wait for staff to turn on the hot tub.”

Aug 9, 2008 by Kim from Huntsvuille, ON CA
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[9]

• Front Desk service.
• Damp, wall paper falling from walls, cleanliness of room.

“Beautiful lobby, pool area and fitness room. The rooms were average with carpet and bathrooms a bit dated and damp, but new and comfortable beds and linens. Cleanliness was not up to par in the room and the restaurant provided an extensive menu with moderate service and quality of food.”

Aug 4, 2008 by Hinedi from Austin, TX
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[7]

• Nothing.
• Every thing.

“Marriot Toronto Airport hotel is decently not a 4 star hotel. I would give it a 2.5 star rating.”

Jul 25, 2008 by Nancy from Leamington, ON CA
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[7]

• Newspapers delivered to your door.
• Manager was not at all accommodating.

“The hotel is average. Other hotels in the area will provide you with a park and fly option. This hotel and manager did not. We had to park offsite of the hotel since the hotel rates were $18/day.”

Jul 24, 2008 by Sherena from Sterling Heights, MI
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[10]

• Location Downtown Toronto.
• Staff, not clean.

“Not good.”