User Reviews for Renaissance Toronto Airport

Research User Reviews for Renaissance Toronto Airport (1-20 of 225)

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Sep 12, 2008 by Xiaoning from Kingston, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Comfortable.
• I found a dead fly at the window. It did not disappear the next day.

“I like the place. I like the price too.”

Aug 31, 2008 by Justin from Windsor, ON CA
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[3]

• The pool was nice.
• The high charge for parking.

“This hotel was pretty nice, although planes did fly over the hotel all night long (at a height of about 100 feet!). The pool was quite large but was closed one day with no reason given.”

Aug 30, 2008 by Steve from West Montrose, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• It was very warm and nice outside, and the pool had an outdoor area for sitting.
• There was nothing to not like.

“Close to the airport, restaurants, and not that far from downtown, this hotel has nice rooms and good facilities. It has a nice pool and sitting area outside.”

Aug 19, 2008 by Emma from Innisfil, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very clean!
• Expensive room service.

“This was a great overall stay.”

Aug 13, 2008 by Sasha from Orlando, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• Friendly staff, comfortable bed.
• Charge for parking. No need to charge $15 when there was so much parking available.

“This modern decor hotel offers the conveniences that business travelers look in a business class hotel. The breakfast buffet is excellent.”

Aug 10, 2008 by S.D. from Val Caron, ON CA
Overall Rating: 5
Cleanliness:[2] • Staff:[5] • Location:[7]

• Excellent location.
• Charged too much for parking.

“Room was clean, the hallway was another story. newspapers, pizza boxes, cutlery all left overnight. Stuff was present when the cleaning staff were cleaning the rooms. Still there after the end of their shift. someone should do a walk through.”

Aug 7, 2008 by Db from London, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very friendly staff, easy and fast check in and out.
• Extra fee for parking. only had 2 bath towels in room, no small towels or washcloths.

“Very nice pool area with sky lights so can see the airplanes take off from the airport nearby. Fairly quiet even though near the airport. Beds were a little hard but room was spacious and nice. I stayed with my 8 year old for one night and we enjoyed it.”

Aug 7, 2008 by Yvonne from Greely, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Clean, easy to find, room pleasant.
• Prices in dining room expensive.

“Very positive experience, clean, comfortable.”

Aug 7, 2008 by Lieu from Dorchester, MA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[7]

• Very good service.
• Not as I expected for a 4 stars hotel.

“The front entrance, the lobby and the pool are nice but the room needs to have more of a luxurious feeling.”

Aug 6, 2008 by Pawel from Amherst, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Pool.
• Parking Fee.

“Great Hotel with a convenient location close to airport. Fantastic staff and very clean rooms!”

Jul 24, 2008 by Cynthia from North Bay, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• It was very close to the concert warp tour.
• I would not rate it a 4 star.

“Adequate plus.”

Jul 8, 2008 by Leslie from London, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The hotel was very nice. The staff was really friendly and helpful.
• We were not expecting to have $15 per night added for parking at the hotel, very disappointed about this!

“We enjoyed our stay here and thought that it was very good for the price. We were very disappointed to find out that we had to pay an additional $15 per night for parking. The pool area was quite nice, although the air in the pool area was quite cool. The hotel was very close to the airport. We were worried about a sleepless night with the airplanes coming and going but I can honestly say that it was nothing more than a soft whoosh with the windows closed even though it was so loud outside that you couldn't speak over it. Overall we were very happy at this hotel and would go again.”

Jul 3, 2008 by Sheri from Parry Sound, ON CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great pool.
• We needed a cot for an extra child, was not provided so someone had to sleep on the floor. Not very nice.

“Good place, friendly staff, but could not provide a cot for us or another room where one could be set up.”

Jun 9, 2008 by Troy from Minneapolis, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Very attractive interior finishes.
• Located in flight path of nearby airport.

“This is a gorgeous hotel, with attractive rooms and common areas. However (at least for my stay) flights landing at the nearby airport were passing directly over the hotel at a low - and somewhat noisy - altitude. The noise was not excessive, but highly sensitive sleepers should consider other options.”

May 4, 2008 by Arlene M. from Richmond Hill, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Good room at a good price.
• Room coffee.

“Comfortable, clean and attractive common areas. Staff was helpful.”

Apr 23, 2008 by Lisa from West Newfield, ME
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[8]

• They provided wireless internet access for free.
• It was unbearably hot in our room. My husband had to leave because the heat was nauseating.

“We arrived on a Thursday night. The temperature in our room was over 80 degrees! Of course, I immediately called the desk to complain. The desk clerk said the heat could be turned off but the air conditioning would not be turned on until Monday! Consequently, we spent as little time in our room as possible. Obviously, we will never stay at the Renaissance Hotel again.”

Apr 17, 2008 by Richard from Windsor, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• The room seemed pretty clean and the service was good.
• The room felt stuffy and I was unable to adjust the thermostat in the room.

“The hotel had an attractive lobby and the staff were friendly. The bed was fairly comfortable but the room felt a little stuffy.”

Apr 15, 2008 by Bernie from Ann Arbor, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• convenient.
• Parking charges being close to major airport.

“Have to wait a bit long to check in. The ground floor hall way leads to back door from parking lot. Hence is not as clean as it should be.”

Apr 10, 2008 by David from Battersea, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location, pool/whirlpool.
• Room had not been vacuumed properly (bottle cap/candy on floor).

“Excellent location and amenities. Considered more of an upscale 3 star than 4 star, but nice hotel. Friendly front counter person, very quick and efficient. Very nice pool and whirlpool Did not visit the restaurant. Many nearby restaurants.”

Apr 8, 2008 by Mike from Dartmouth, NS CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• great sitting area in lobby.
• pool.

“I enjoyed it, Would stay here again.”

Feb 24, 2008 by David from Pond Eddy, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Business traveler friendly.
• Evening staff was awesome, morning not so much.

“Easy access to airport and certainly business traveler friendly.”

Feb 16, 2008 by William from Barrie, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff was extremely helpful and the accommodations were more than adequate.
• Parking lots were not cleared very well of fallen snow.

“The hotel is well worth the money for the accommodation. It is about a 15 minute ride to the airport and the hotel has its own shuttle that runs on a schedule leaving the hotel every half hour. The restaurant has good quality food and service is reasonable. The friendliness of the restaurant staff overcame the lack of service.”

Jan 31, 2008 by Christa from Churchill, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[8]

• It was very clean, easy to get too, and the staff was all very friendly.
• Our room was right across from the elevators so all night we could hear the elevators coming in.

“The hotel was nice and clean and we enjoyed our stay.”

Jan 30, 2008 by Linda from Sheridan, WY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Very comfortable beds.
• Hallway carpets worn and dirty on some floors.

“Hotel has efficient airport shuttle every 20 minutes. Check-in was very friendly. Asked for Marriott reward card which I forgot at home. Beds were very comfortable. Airplanes fly right over top but noise was minimal. Loved the bath amenities, wonderful scented products. Looks like rooms have been recently renovated but the hallways need carpet replaced.”

Jan 30, 2008 by Caroline from Mont St-Hilaire, QC CA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• Clean and relaxing.
• The lady at the front desk seems upset with my price for the room.

“It's not normal that we have to pay the parking when we stay there for a night.”

Jan 23, 2008 by Jae from Toronto, ON CA
Overall Rating: 6
Staff:[9] • Location:[5]

• Nice hotel, nice facilities, very good staff.
• Shuttle service was awfully slow; we froze in the cold waiting for the shuttle at the airport.

“The shuttle service was awfully slow! We froze in the cold waiting for the shuttle at the airport. The sad fact is that the other hotels' shuttle had been in and out for at least 4 times before this hotel shuttle was there! Too bad. It's a good hotel and it has great friendly staff. If they can do something with their shuttle service at least from the airport, especially in cold winter season.”

Jan 19, 2008 by Jane from Salt Spring Island, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service was incredible.
• Nothing to report!

“You feel like you are at a resort, but you're at the country's largest airport. Very nice place to stay.”

Jan 9, 2008 by Susan from Orillia, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• Excellent Pool and Fitness Facility.
• Had to pay extra in order to park in hotel parking lot and it is right in the flight path for Toronto Airport.

“Very Close to Toronto Airport and other major attraction, this hotel offers clean comfortable rooms, a spacious pool and hot tub, and helpful and courteous staff. You can dine in house at the Olio Restaurant or take a short walk to a variety of other eating establishments.”

Jan 2, 2008 by Phuong from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice and friendly staffs.
• The washroom isn't big enough.

“Overall, I really enjoyed my stay. I would book there again.”

Jan 1, 2008 by Jj from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• Friendly staff.
• Unexpected phone call to my room, (concern about privacy issue).

“Nice room, friendly staff, nice accommodation, clean and bright rooms too bad it's a little distant to the airport.”

Dec 30, 2007 by Gordon from Cleveland, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Extremely friendly staff.
• There was no room service after 10 pm on Christmas eve. We had to order pizza.

“Fantastic hotel for an overnight stay if you need to catch an early morning flight.”

Dec 29, 2007 by Richard from Brampton, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Fantastic pool, nice rooms, free LAN :), lots of air traffic (you decide on that).
• Parking fee.

“High quality, thoughtful amenities, nicely decorated and landscaped. The pool area is enclosed by a glass cathedral calling and you can watch planes landing @ YYZ all night.”

Dec 21, 2007 by Trevor from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean, good location to the airport.
• Parking was expensive.

“Very happy with my stay.”

Dec 18, 2007 by Todd from Brantford, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The price was good for the hotel quality; I wouldn't have wanted to pay their regular rates.
• Not at all a "luxury" 4 star hotels, nice, clean, but nothing extra, 3 star at best.

“Clean, comfortable, great airport location. Many dining options nearby. However, this was supposed to be a "4 star" deluxe hotel, which it is not.”

Dec 16, 2007 by Jim from London, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Convenient to Toronto Pearson.
• Nothing negative to report.

“Rooms are comfortable and clean. Hotel located less than 5 minutes from Pearson airport. Olio restaurant in the hotel was a good experience.”

Dec 4, 2007 by Marc from Pembroke, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great service....great beds.
• It was all good.

“Look forward to staying again.”

Nov 29, 2007 by Donald from Rockwood, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Bed, decor, fireplace in lobby, price.
• Extra charge for parking.

“Cozy, clean, convenient to airport, quality staff.”

Nov 16, 2007 by Rich from Rochester, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice room with great view.
• Parking fee.

“This is truly a three star hotel. Nice room with king bed (two queens is a little crowded), comfortable bed, and great view from room, quiet. Its what I expect from a three star hotel.”

Nov 8, 2007 by Hanan from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[9]

• The cleanliness, the hotel room was spacious; the lobby was beautiful, quite and relaxing.
• There was no one at the front desk when I was checking it; she came after about 5 minutes.

“I definitely would recommend this hotel for any one that wants to feel that relaxing vibe. The beds were comfortable, the people were kind a quite area. I felt right at home. The large selection of restaurants in the surrounding area was very convenient.”

Nov 1, 2007 by Rich from Rochester, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Well appointed and quiet.
• Cost of parking.

“I've been at this hotel twice and the views from both rooms were lovely for being in the middle of a large city and next to an airport. It's comfortable and quiet, but the room with two queens is a little cramped.”

Oct 31, 2007 by Susan from Amherstburg, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Room was quiet; you could see the planes but not hear them! Fluffy towels, clean room and free internet.
• The front desk young man's attitude when I checked in. Didn't like the charge for parking.

“Wonderful location, we were attending a show at the international centre. The hotel is comfortable, clean and the towels are nice & fluffy! I understand the need to charge for parking however I think it should be included in the room rate. Overall, this is a good spot to stay and I would recommend it to both business guests and leisure travelers.”

Oct 17, 2007 by Nass from Richmond Hill, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Spacious rooms and facilities.
• When taking a shower the shower curtain would stick to your body!

“Overall the hotel was very clean, high grade toiletries, spacious room, comfortable beds.”

Oct 5, 2007 by Jean-Francois from Laval, QC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Near the airport, great pool.
• Rooms are a little bit small.

“Great hotel, nice pool, near airport. Excellent for business travel.”

Oct 4, 2007 by Rich from Rochester, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location was great.
• $14 (Canadian) per night fee for parking.

“View from our 7th floor room was very nice. Beds were comfortable, hotel was generally quiet. No loud running water noises, and in spite of it being on the Toronto airport landing path, no outrageous airport noise. Room smallish but nice, shower good, complimentary soap not over-scented, no bathroom fan to un-steam mirror. Convenient location right next to an Outback restaurant. All in all, a pleasant experience I wouldn't hesitate to repeat.”

Oct 4, 2007 by Linda from Tilbury, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendliness of staff. Reception called us by name on return to front desk.

“The fresh orchids in the foyer and restaurant were a welcome sight. The convenience of a shuttle to the airport was so handy. The hotel itself was tastefully decorated, and the staff quite friendly.”

Oct 2, 2007 by Rob from Ottawa, ON CA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[6]

• Frequent courtesy shuttle to the airport.
• On the approach/departure path to airport making it quite noisy before midnight and starting at 6:00 a.m.

“Very nice hotel with all the facilities you will need including fitness and business centre. Airport shuttle runs every 30 minutes making access to airport very convenient. Unfortunately, the hotel is directly on the approach to one of the runways, so depending on the winds you may find it quite noisy early in the morning.”

Sep 26, 2007 by Lisa from London, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice room, friendly staff, very clean & comfortable, good shuttle service to airport.
• Prices for restaurant expensive, brief phone call that cost $18.00, parking fee for guests, bed was hard.

“Overall very good hotel experience would stay there again.”

Sep 19, 2007 by Sal from Rochester Hills, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The hotel was comfortable, and met or exceeded my expectations. Expectations.
• I would have proffered to give breakfast included. Also, a small frig. In the room would have been more convenient.

“In general, the hotel was a pleasant place to spend two days in. I wouldn't mind repeating it in the same place next year.”

Sep 13, 2007 by Jo from Grand Bend, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• It totally met our expectations.
• I have no negatives.

“Well located, large hotel. Perfect for leisure or business travelers requiring an overnight stay.”

Sep 12, 2007 by Thomasine from Troy, NY
Overall Rating: 4
Cleanliness:[7] • Staff:[10] • Location:[10]

• It was very convenient to where we needed to go.
• The fire alarm went off at 6:00 am on both days we stayed there.

“We loved the hotel, but didn't appreciate the fire alarm going off at 6:00 am in the morning. In addition, to the alarm going off for approximately 20 minutes there was the constant announcement over the loud speaker. This was extremely annoying.”