User Reviews for Doubletree International Plaza Hotel Toronto Airport

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Nov 8, 2007 by Loretta from Ann Arbor, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The staff was very friendly, accommodating and the amenities were well thought out meeting our needs well.
• Room service ended at midnight and we were looking for something yummy. Oh well!

“From the warm cookies at check in to the sink-into-it beds and luxurious linens, we thoroughly enjoyed our stay. User-friendly hours for the pool, hot tub, and water slide helped us relax and unwind when we were able. Thank you for making our get-away such a pleasure!”

Nov 6, 2007 by Bobbi from Watertown, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean, attractive, quiet, great quality for the price.
• Parking price.

“Great for a business traveler. Close to the airport & convention center. Located on a very busy street with lots of traffic and airport noise, but the rooms were insulated well and the noise was not disruptive to sleep.”

Oct 29, 2007 by Gerry from Ottawa, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• It is spacious, clean and offers a large array of restaurant options.
• There was insufficient front desk staff when I arrived.

“A very convenient, well appointed hotel just a few minutes from the airport.”

Oct 27, 2007 by Rich from Rochester, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Convenient.
• Shabby room.

“The hotel lobby was impressive, but the room, while admittedly quiet, was much less impressive. It was small, the carpet was lumpy and stained, and the pay per view movie channel had so much interference that the movie was hard to watch (regular free channels were fine). Also, the staff apparently took the free newspaper away before it could be retrieved. It was a two star room, at best.”

Oct 19, 2007 by Nabel from Denver, CO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[6]

• Staff are very good, their business center and recreation facilities.
• They did not give me a king bed room because they said reserved two beds smoking room which was not convenient for me.

“Nice.”

Oct 17, 2007 by John B. from Rapid City, SD
Overall Rating: 6
Cleanliness:[5] • Staff:[4] • Location:[10]

• Location, good quality linens, complimentary internet.
• Inconsistent staff responses (not enough staff?).

“Slow response from hotel front desk. Sent maintenance first even though I had requested room change, and then still had to change. Slow to get room changed after this. (Obviously needed room change but had to wait over an hour) this was late very disappointing. Also dirty cup in room. This one was ok but not nearly as good as most stays.”

Oct 13, 2007 by Marion from Lansdowne, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, comfortable, modern and convenient. The warm cookies are a great way to welcome customers to the hotel!
• My last room was located very close to the ice machine. At times it was annoying.

“I will definitely return to this establishment, and will recommend it to friends. Friendly, clean and convenient.”

Sep 29, 2007 by Shane from Ottawa, ON CA
Overall Rating: 4
Cleanliness:[1] • Staff:[9] • Location:[10]

• Nothing.
• Front desk not helpful.

“Rooms to old and not clean bathrooms. Rooms to dark. This are not a 3 star hotel.”

Sep 24, 2007 by Bettina from British Virgin Islands, VQ
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The bed was super comfortable.
• Room was interior, overlooking meeting room. Curtains had to be kept closed for privacy.

“Check in was quick. Room was on 2nd floor, and had a very comfortable queen bed. The bedroom was an interior one, with curtained windows opening to a meeting room, or perhaps a dining area. Curtains had to be kept closed to ensure privacy. Lighting not very good. Wake up call was punctual. Overall, I have no complaints with our one night stay, and would be happy to stay at Double Tree Toronto Airport again.”

Sep 24, 2007 by Rolf from Novato, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Great location, good value.
• Dated equipment in fitness gym.

“A great airport hotel, convenient to highways. I find the Doubletree International Plaza always reliable and enjoyable.”

Sep 20, 2007 by Charlie from Niagara Falls, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• Clean, nice pool.
• They charge $10 per night extra for guests with a car.

“Clean, reasonably comfortable. I did not like the fact they charged guests 10 dollars additional for parking.”

Sep 19, 2007 by Ron from Rochester Hills, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Good location and good service. Very clean.
• A bit far from downtown (~20 minutes or so), but its still close.

“Hotel is excellent for business and leisure travelers as its near the airport and for the money is one of the best available. Staff was courteous and professional, rooms seem to be going through a remodeling phase as the hotel is older, but the rooms we got were fairly remodeled and we had no complaints. For the price. You can't beat it.”

Sep 18, 2007 by Rita from Edmonton, AB CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[8]

• Good location to the airport.
• Hotel room smelled of stale air and possible cigarette smoke. Was not as clean as one would expect.

“A higher quality of rooms was expected of this type of hotel. Overall, cleanliness of room was lower than normal. Air was stale and smelled faintly of smoke. Bathroom was not as clean as it should have been. Room location was questionable, security and safety of a lone female was definitely not taken into consideration when room was allocated. Overall, impression of hotel was not as positive as one expected for a higher star rated hotel. The staff encountered at the desk as well as the porter or bell person were friendly and helpful.”

Sep 13, 2007 by Doug from Williamsville, NY
Overall Rating: 2
Cleanliness:[9] • Staff:[8] • Location:[9]

• The cookie.
• Airplanes flying directly overhead - terrible sleep for me. Long waits for elevators due to convention.

“This hotel was disappointing for a 3 star. My room had an electrical outlet that was hanging out of the wall, and the toilet was not completely clean upon arrival. The room was much smaller than at my favorite Marriott Courtyard near airport. I accidentally left my clothes in the closet and when I stopped back at 11 PM the same day of checkout, they had no record of having found them. The next day, they had found them and hopefully, they will keep them safe until I return to Toronto in a week or two. The main problem here was the airplane noise. I would never want to stay there again.”

Aug 21, 2007 by Jessica from Flint, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• Beautiful and comfortable.
• Far from downtown Toronto.

“Very impressed with the quality of the hotel. Beautiful and comfortable accommodations. would have been nice to have complimentary breakfast since hotel restaurants and room service were expensive.”

Aug 12, 2007 by Laura from Davis, CA
Overall Rating: 9
Cleanliness:[6] • Staff:[8] • Location:[10]

• The indoor pool.
• Our non-smoking room was smoky

“Very upscale, nice price for what we got.”

Jul 28, 2007 by T from Hendersonville, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean, comfortable.
• Renovations.

“Hotel was clean and comfortable, staff was friendly.”

Jul 28, 2007 by Jim from Globe, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly, helpful staff; comfortable beds, handy to airport.
• Nothing.

“The location is very handy to the airport, and to gas stations (to fill up a rental car). The staff was very helpful and friendly. The bed was very comfortable, and the bathroom amenities were very nice.”

Jul 21, 2007 by Scott from Lakewood, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Proximity to airport, good room.
• Front desk seemed rushed and confused.

“Excellent overnight stay to catch an early flight. Great room, spacious facility, good lounge.”

Jul 19, 2007 by Kenneth from East Amherst, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• The hotel was clean. The pool is very nice. Room comfortable.
• $10/day fee to park in lot outside of city.

“The hotel met my expectations, but I was disappointed that there was a $10/day fee to park in a half-empty lot that was outside of the downtown area. The front desk was courteous. Our room was relatively updated and clean but there was no view from our room to speak of. We did not dine at the hotel.”

Jul 12, 2007 by Jay from Mclean, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The staff was friendly and location good.
• Too big and no vending machine in each floor.

“I liked it overall with the price I paid.”

Jul 11, 2007 by Deenie from Lasalle, ON CA
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[9]

• A variety of places to eat.
• The room was disgustingly dirty.

“I was told by the clerk that I could not be accommodated for a non-smoking room.”

Jul 2, 2007 by Kane from Middleton, WI
Overall Rating: 4
Cleanliness:[4] • Staff:[2] • Location:[3]

• Pool area.
• Terrible policy to bump reservation to smoking room.

“Terrible policy to bump reservation for non-smoking room to smoking room. We traveled with small child; the staff bumped us to smoking room quoted that was company's policy. Talked to their managers, they seemed not care about the hazard of smoking to adults and child. Although I saw other people got no-smoke room at the time I spoke to the managers, I was still denied for a no-smoking room. Unbelievable attitude. This hotel is for sure not suitable for family stay.”

Jul 2, 2007 by John from Warkworth, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean and tidy rooms.
• The exit on to the road.

“The last time I stayed here it was the Skyline hotel it is much improved now.”

Jul 1, 2007 by Paul from Pittsburgh, PA
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[8]

• Convenient to major highways.
• Inflexible. Unwilling to resolve problems.

“I am a non-smoker and the room reeked of smoke. It was so bad that I barely slept. From what I could see, this hotel, mid-week, was not busy. The lobby was never crowded and there were plenty of empty parking spots.”

Jul 1, 2007 by Chris from Carver, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Nice public rooms.

“The hotel is in a good location for airport travelers or for visiting the Woodbine Racetrack and Entertainment Complex. There are several restaurants and a nice pool area onsite. My room had one queen bed and an empty space where a sofa bed had been recently removed and not replaced. A coffee table was still in the middle of the room. As a single traveler the room met my needs, but it would have been unacceptable had I paid full price. There are better options in this area at this star level.”

Jun 30, 2007 by Ken from Spokane, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great beds, good size room, fully appointed bathroom.
• Pay parking - $10 per night.

“Would recommend this as the best of the airport hotels near Pearson.”

Jun 25, 2007 by Jan from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great facilities and bell man of great assistance.
• Put us in smoking room at first but moved us next day.

“Better than normal doubletree. Full service hotel with convention area and nice restaurants. Bell man particularly helps in guiding us. Hotel exchanged us for Canadian dollars without a problem.”

Jun 23, 2007 by Charles from Holbrook, NY
Overall Rating: 7
Cleanliness:[7] • Location:[7]

• The bed.
• There were thousands of vacant spots.

“They are good hotels. Everything was pretty good.”

Jun 21, 2007 by Anjay from Windsor, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Very clean and well kept. Comfortable beds. No allergic reactions on my skin so sheets were clean. Hotel attracts quiet guests. Good.

“Small desk. Coffee/maker was in the bathroom. No complimentary beverages provided. Globe and mail supplied. Parking facilities needs some work. Restaurant tables, chairs, utensils etc needs updating. Could use some plants, candles on the tables a table cloth! Maybe some music would be nice also? Although this hotel is great, it lacks pizzazz. It's got lots of potential. But maybe needs a little touch of creativity to create uniqueness. I may have a few ideas for the executives, have them call me.”

Jun 7, 2007 by Ken from Collingwood, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly helpful check in, easy check out.

“I stayed & enjoyed. I just came in was treated in a friendly manner & left. I didn't use the facilities or dine at the hotel.”

Jun 5, 2007 by Barb from Orchard Park, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Complimentary wireless internet. Airport shuttle, excellent/friendly staff. Everything was great!
• We liked everything!

“Comfortable beds and pillows. Very clean. Very friendly and helpful staff. We enjoyed the complimentary wireless internet. It is close to the airport and we used the airport shuttle.”

Jun 4, 2007 by Chuka A. from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[6]

• The cleaning staff was very friendly and the complementary airport shuttle was excellent.
• Some of the front-desk staff needs to be retrained.

“The temperament of the front-desk staff vary significantly depending on who you meet. Some are very friendly and some are out rightly rude. Once you get done with the front desk, the other staff in the hotel is very friendly. The rooms are very clean and well maintained. The only negative is the size of the rooms which is rather small.”

Jun 4, 2007 by Keene from Quakertown, PA
Overall Rating: 2
Cleanliness:[7] • Staff:[2] • Location:[7]

• Spacious lobby.
• They over rate themselves with a 3 star.

“First we requested a non-smoking room and they insist they do not have any left. They treat customer like second class citizen. The air condition did not work. The chair was broken in the room and the light did not work. Their hotel is over rated I think it should be a 2 star hotel. They charged us for the parking and which I think should be free.”

Jun 4, 2007 by Joe from Windsor, VT
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• It was fine.
• Didn't like having to pay for parking.

“Competent staff, clean room.”

May 20, 2007 by Judith from Cowichan Bay, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The bed was the most comfortable one I've had in a hotel.
• Coffee pot and hair dryer wouldn't work in the bathroom.

“Service, location, and cleanliness were all very good. I was close to the airport. I'd love to know the make of the mattress as it was so comfortable. ”

May 9, 2007 by Bill from Belle River, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Rooms were very clean and comfortable.
• Outside of building needs some work, new paint would go along ways to make the outside more cleaner.

“Other then the outside appearance the hotel was very clean I would recommend it to people.”

May 8, 2007 by Kate from Ventura, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[7]

• Room was nice, shuttle to airport on time, choice of restaurants.
• Staff were not very friendly - even when/if you tried to be.

“It is not a bad three star, it is clean and neat and the rooms are nice. Apparently they are very busy, which I am thinking is the reason they did not spend an ounce of friendliness on me both times we stayed at this hotel. I got that feeling at first; most hotels will pretty much do what you ask if they can -- this one made us wait 3 hours for a non-smoking room to become available -- even though we were there at 11 AM - generally a time when the rooms become freed up. I did not really mind waiting, what was sad was they were not gracious - they did not say anything out of line, just the cold treatment, not an extra word to make you feel welcome beyond what must be required. They are renovating (so maybe they were stressed). It is amazing how much a difference of one person's attitude can affect your sense of stay.”

May 7, 2007 by Shirley from Summerside, PE CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly service of staff.
• Can't think of anything.

“I enjoyed my time there.”

May 7, 2007 by Karen from Oldtown, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very friendly, helpful, and efficient.

“Convenient location, friendly, efficient staff. Needed 2 double beds, and they exchanged our room with no hassle and very efficiently.”

Apr 26, 2007 by Sandra from Oak Park, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was clean, and convenient.
• Pillows and mattresses were crummy.

“Overall, it was very good.”

Apr 26, 2007 by Robin from Montreal, QC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Pay parking and silly clock radio you cannot set the time.

“Good overnight property at Toronto airport, kids will love the pool with waterslide but at age 48 it made me a bit dizzy.”

Apr 20, 2007 by Mary from Trout Creek, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] •

• Very comfortable beds and great facilities.
• Restaurants expensive.

“Good hotel, great location would stay again.”

Apr 4, 2007 by Mike from Sudbury, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Hilton honors their guests, and this stay was no different!
• Not much to say; all was good.

“This is definitely an improved hotel from the International Plaza of years ago! Hilton has brought their reputation for quality and value to this property. It's been renovated, and is really impressive. Shuttle to and from the airport, and a very inexpensive parking option for those flying out and returning back to Toronto. Star level is too low for this property, should be at least a four-star!”

Apr 3, 2007 by Dorothea from Virgil, ON CA
Overall Rating: 10
Cleanliness:[6] • Staff:[9] • Location:[9]

• Lots of quaint lounges and restaurants, great pool.
• The bathroom was not clean, very dirty other than the top surface.

“It was a great hotel and I would gladly stay there again, parking was convenient and affordable!”

Mar 26, 2007 by Don from Chatham, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Size of the room.
• Paying for parking.

“I was pleased. The cost was good, room was clean and spacious. The staff was friendly.”

Mar 24, 2007 by Carrie from Sudbury, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Practical but not comparable to the other 3 star hotels in area previous used.
• The room is not comparable to the other hotels in area; prefer to use other 3 star hotels.

“Fine but not considered upscale.”

0 of 1 people found this review helpful.

Mar 13, 2007 by Aubrey from Montreal, QC CA
Overall Rating: 9
Cleanliness:[8] • Staff:[6] • Location:[8]

• Spacious end room, nice bedding & towels, amenities.
• TV - Too small and out dated needs LCD, local not free.

“This time end room 10th floor was lovely, comfortable, should have turndown. I ate in several restaurants in hotel. Food overall decent. Room service very poor, long delay, missing food and cutlery. A bit pricy.”

Feb 26, 2007 by Dave from Parry Sound, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was very quiet and comfortable.
• Parking was extra and far from the entrance.

“Very nice clean and comfortable close to some great dining.”

Feb 20, 2007 by Philip from Woodland Hills, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[8]

• Very large complex with everything you need inside.
• Cannot collect points towards rewards.

“Hotel was very met all my needs. Since Toronto is so cold in February you don't really need to leave the hotel. They have everything you would need right in the hotel. The only problem was that you cannot collect or redeem points if you are a member of Hilton rewards unless you paid full price for the room. Not worth the points but it was a great price.”