User Reviews for InterContinental Toronto Centre

Research User Reviews for InterContinental Toronto Centre (1-20 of 27)

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Sep 8, 2009 by Lorraine from Newmarket,Canada
Overall Rating: 8

• Location & atmosphere of the hotel.
• Changed our bed accomodations from 2 Queens - to a King without notifying me.

“The hotel staff were very pleasant and did their best to accomodate me.”

Sep 3, 2009 by Alan from Coldwater,Canada
Overall Rating: 10

• We loved the view from our room overlooking the lake. The location was excellent.
• It didn't have a casual dinning bistro.

“Definitely a 4-star hotel. The service was excellent and the decor very appealing. The rooms provided all the extras that made the stay a pleasure.”

Jun 6, 2009 by Susan and Eric from London,Canada
Overall Rating: 10

• Beautiful room and view (TO harbor); proximity to entertainment; helpful staff.

“The Intercontinental Toronto is in a perfect location for downtown entertainment - cultural and sports. The beautiful, modern decor of rooms, restaurant, and lobby provided a most attractive setting for our weekend. Every staff member who assisted us did so in a willing and extremely pleasant manner. We look forward to returning.”

Feb 18, 2009 by Dominique from Montreal,Canada
Overall Rating: 8

• Perfect Hotel for the Business traveler.
• Hotel room did not provide a coffee perculator/ complimentary or otherwise.

“The Intercontintal provides an excellent service particularly for the business traveler. Rooms are meticulously well kept and very clean. Decor is modern and sophisticated.”

Feb 13, 2009 by Mike from Dallas,TX
Overall Rating: 9

• Very convenient location in Downtown.
• I expected cheaper rates for Internet access.

“The Intercontinental has an ideal location in downtown Toronto, an Excellent lounge and restaurant, and a very attentive staff that strives to take good care of guests.”

Dec 4, 2008 by Phillip from Rochester,NY
Overall Rating: 10

• Great Staff. Very helpful and conscientious. They take great pride in helping the traveler.
• Can not think of anything.

“The hotel was immaculate and the staff was very well organized and pleasant. I would revisit this city anytime and would most certainly stay at this hotel again.”

Nov 11, 2008 by Karen from Belleville,Canada
Overall Rating: 10

• Rooms were beautiful, location was perfect and I loved the duvets.
• Toronto is a very hectic city and it was confusing trying to find the parking area and it was confusing trying to get parked.

“Had an excellent experience and would definitely stay there again. The only thing I would suggest is that they give you complimentary bottles of water.”

Sep 5, 2008 by Kim from Huntsvuille, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location.
• Bathroom had water damage and paint peeling off ceiling.

“Excellent service, beautiful decor.”

Sep 1, 2008 by Agnes from St. Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The desk manager gave us a terrific room.
• The line to check in and check out was long and slow. No guide to the parking area from the street.

“The view of the lake is extraordinary. You can also see the baseball stadium and commuter airport. Staff is pleasant. Beds are comfortable. Lamps are bright enough for reading (a rarity). Elevator noise can be heard in nearby rooms.”

Aug 25, 2008 by Chris from Lockport, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I thought it was beautiful and romantic and very clean.
• Our room was to close to the elevator and we could here it running.

“Loved it!”

Aug 24, 2008 by David from Vancouver, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• There were thoughtful design features that added to the comfort and convenience of the rooms.
• The lack of a shop in house to purchase small items and sundries. A kettle in the room for tea making, a coffee maker doesn't do it.

“A comfortable quiet hotel even though it is in the centre of downtown. Spacious well planned and decorated rooms, helpful staff and a good quality but reasonably priced restaurant.”

Aug 21, 2008 by Kevin from Stratford, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good central location close to subway/shopping/sports venues.
• The parking garage was not very well laid out for the hotel it catered more to the convention centre. It was easy to walk from the convention centre.

“Elegant main entry, quick access to the elevators. Very clean hotel with large rooms and good views of the water front. Nice room decor, slightly dated bathroom but clean and in good repair.”

Aug 15, 2008 by Ray from Brockport, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[5]

• The pillows were great and I liked the floor to ceiling walls.
• Heavy parking charges and room service is very expensive.

“The hotel itself seemed very upscale but was difficult to find with all the construction. When we checked in, we were able to switch to a smoking room with two doubles, which was a very nice room. There was a problem with the bathroom sink, apparently the cold water leaks, so they just shut the water off and loosened the handle. We went a whole night and part of the next morning without cold water in the sink. Room service includes gratuity and a delivery charge per person. When the food arrived, it was presented very well and was delicious. I paid by cash and had thought I paid enough, but because of the exchange rate, hotel services called my room 2 hours later to inform me that I owed them another dollar and some change. That seemed kind of cheap on their part.”

Aug 14, 2008 by Monica from Rochester, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• The hotel was clean, great view and overall what I expected for the price.
• I didn't like the way they put snack and mini bar in the room without putting a sign in the front that we have to pay.

“The hotel was clean and nice. The staff was accommodating.”

Aug 11, 2008 by Carrie from London, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Very clean and comfortable beds.
• Lack of towels provided even though we had requested more. Only provided enough for 3 people.

“This hotel was in a very good location to subways and restaurants. It was clean and attractive. It was definitely friendly to a business traveler. Not as family friendly as the pool was very much part of the spa and was meant for a relaxed, quiet atmosphere. The beds were very comfortable.”

Jul 25, 2008 by Brenda from Val Caron, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• The location for us was excellent. The lobby was extremely clean, the concierge was more than eager to help us.
• We asked for a non-smoking room, the room we were assigned smelled like stale cigarette smoke.

“In spite of the fact that the room were given smelled like stale cigarette smoke, our room was changed within minutes of making the call to the front desk. The second room was not as spacious as the first one but more than met our needs. The location was awesome!”

Jul 22, 2008 by Anthony from Buffalo, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room Aura.
• I absolutely liked everything.

“This is an excellent property. Very well kept and lives up to the 4 star rating.”

Jul 16, 2008 by Liz from London, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Luxury.
• Expensive restaurants.

“Great room! Fast elevators! Good service!”

Jul 2, 2008 by Ellery from Buffalo, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• The Beds Were Outstanding. Very Comfortable.
• Everything Was Great.

“A++ Had A Great Experience With This Hotel. I Would Definitely Recommend Staying At The Intercontinental Hotel For Your Accommodation Needs!”

May 27, 2008 by Angela from Brampton, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• The location was the most important part of this hotel for me.
• Looking to print 2 pages at midnight on Friday Night. Told to go to business services just to the left. not able to find, then pointed again, not g.

“It was okay. Was not the best for customer service as above? When I arrived there was a spot of blood about the size of a dime right beside the toilet. I left it for 2 nights and then cleaned it myself when it was not cleaned by the cleaners. Was okay otherwise.”

May 22, 2008 by Claire from Whitby, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service.
• Sap/pool was under construction.

“Beautiful, centrally located, friendly staff, easy parking.”

May 20, 2008 by Ep from Ottawa, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• It was big & beautiful.
• One of the rooms had stains in the carpet & was dirty.

“Very nice hotel - grand & good service.”

May 18, 2008 by Cooney from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Easy going anywhere in Downtown Toronto.
• Parking is expensive.

“Beautiful hotel & will visit again soon.”

Sep 22, 2005 by Mike from Marion, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Free valet parking.
• Everything is way too expensive, $30 per day parking, $20 cocktails etc.

“Rooms are very comfortable and clean and the staff is very helpful and friendly.”

Sep 21, 2005 by Thani from Rochester, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[9]

• Excellent location.
• The first evening we received a smoking room which activated asthma. It was a terrible night. The next evening we were placed in a nonsmoking room.

“This hotel is in a great location. Walking distance to lots of Toronto activities. The facilities were clean. However, when booking a room you are not guaranteed a specific type of room. ”

Sep 21, 2005 by Carl from Norhtville, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very modern decorating.
• Parking was very expensive and should be included in the price.

“Everything turned out well because we were put in a non smoking room. However, if I would have been put in a smoking room I would have been very upset. ”

1 of 1 people found this review helpful.

Aug 5, 2005 by J from Perrysburg, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[7]

• Not a place for kids, limited pool access

“Nice hotel, close to CN tower and Skydome (Rogers Centre). Rooms standard, staff was professional”

2 of 2 people found this review helpful.