User Reviews for Sheraton Centre Toronto Hotel

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Nov 22, 2009 by E. Jayne from Guelph,Canada
Overall Rating: 8

• Location is good, the main lobby is lovely and shopping was close.
• My room was only OK. It was older and mainly the bathroom but it was adequate for the little time I had to spend in it.

“Hotel lobby and area are good. The reception was great, the room was clean, but very ordinary and the bathroom was older. I was there on business and therefore was only there to sleep and did not use the facilities. Room services was the most ridiculously expensive and not that great.”

Nov 19, 2009 by Scott from Kitchener,Canada
Overall Rating: 1

• Location.
• The beds were terrible.

“The mattress was probably purchased when the hotel was built. It was the worst experience I ever had. The pool and hot tub had too many people. The change rooms were 30 yards from the pool, and there were no lockers available.”

Oct 28, 2009 by Nati from Toronto,Canada
Overall Rating: 8

• It was great.
• Room was clean but not as clean as it could. Ring marks (from drinking glass) on washroom sink and dust in corner of carpet was noticable.

“Great experience.”

Oct 27, 2009 by Andrew from Conestogo,Canada
Overall Rating: 8

• Good location.
• Only had a room with a double bed available. Forced an upgrade at additional cost!

“4 star Hotel in a great location. Nice pool.”

Oct 26, 2009 by Peter from Rockwood,Canada
Overall Rating: 9

• Nice location. Average room.
• $15 for a stella with tip!

“Bring lots of money if you eat or drink in the hotel bar. The most I have ever paid for a beer in my life. Park in City hall parking across the street. That will save you enough to pay for one beer. Nice hotel.”

Oct 24, 2009 by Jerry from Falls Church,VA
Overall Rating: 7

• Excellent location.
• Slow elevator service, over-priced mediocre restaurants.

“Well-located, massive characterless convention-type hotel; rooms are adequate (indistinguishable from any other 2-4 star hotel), facilities are convenient (except for very slow elevators). Staff is pleasant, entrance is unattractive. A good buy!”

Oct 21, 2009 by Tony from London,Canada
Overall Rating: 10

• Close to Eaton shopping centre and able to reach hotel from train station via the underground path.

“Very nice hotel and would defintely stay there again.”

Oct 21, 2009 by Paul from Ottawa,Canada
Overall Rating: 10

• Great staff, safe location. We stayed at Burlington Vermont with Priceline at the Sheraton loved it.
• Parking to much but we had the choice to park at a city parking lot which was fine.

“Great staff wonderful room on the 25 th floor and view of the CN tower what more could we want nothing negative from us .”

Oct 16, 2009 by Ken from Dartmouth,Canada
Overall Rating: 8

• Accessible to downtown.
• Parking cost.

“A nice Hotel but not exceptional.”

Oct 12, 2009 by Ben from West Linn,OR
Overall Rating: 8

• Lobby was very nice and updated..
• Rooms didnt seem to match the Lobby in quality.

“The Sheraton was quite nice at first glance, but was under construction and the rooms didnt quite match the lobby in style and quality. The staff was quite helpful and even refunded our parking fee when there was a mis-communication between the front desk and the Valet and our car was not brought around as requested, it was a nice surprise.”

Oct 9, 2009 by Ric from Grand Rapids,MI
Overall Rating: 10

• Beautiful hotel with great location.
• Charged $45 per night for parking.

“Overall this hotel was fantastic.It was right downtown in Toronto and was in walking distance from everything. The hotel itself was beautiful with a waterfall right in the lobby. The excessive charge for parking is the only negative.”

Oct 2, 2009 by Kim from London,Canada
Overall Rating: 9

• Friendly and helpful staff. Starbucks within the hotel was perfect. Location was amazing. All around hotel was very nice.
• I didn't like the one small double bed in my room, that was unexpected but manageable.

“I definitely recommended this hotel to everyone I have spoken to about my trip to Toronto. I was overly pleased with the hotel staff, they were very helpful with everything. They did everything to keep me as the customer happy, they informed me of local shopping areas, parking which was cheaper then the hotels etc. Definitely a must stay at hotel.”

Sep 30, 2009 by Robert from Belmont,MA
Overall Rating: 9

• Location was very convenient.
• Cost of parking $40 was too expensive.

“The hotel staff was accommodating when we found there was a mix up in my room. They rectified the situation in a very courteous and professional manner.”

Sep 30, 2009 by Tonya from Mississauga,Canada
Overall Rating: 9

“It was clean, friendly staff, comfortable beds... everything that I hoped for.”

Sep 26, 2009 by Russ from Waterloo,Canada
Overall Rating: 9

• Location and very friendly.
• At $40 per 24 hr. parking this is way to high!

“I would definitely stay here again...”

Sep 23, 2009 by Butch from Angola,NY
Overall Rating: 8

• Lcation for walking sights and access to subway system. Location for walking sights and access to subway system.
• The cleanliness of hallways needs attention. New carpeting is needed. Parking is overpriced.

“Great location for walking to Chinatown and Queen W. village. A few blocks from the sub-way system, free e-mail access in the lobby using hotel computers.”

Sep 18, 2009 by Dorothy from Sudbury,Canada
Overall Rating: 10

• Hotel was close to shopping,restaurants, hospitals and entertainment spots.
• Nothing.

“This hotel is excellent. The rooms were bight, clean and very comfortable. The bathroom was also a good size.The staff was very friendly and accommodating. There was public parking right across the street.”

Sep 15, 2009 by Susan from Belleville,Canada
Overall Rating: 6

“Only OK. I've definitely stayed at more nice 4 star hotels in Toronto.”

Sep 10, 2009 by Ethan from Grand Rapids,MI
Overall Rating: 9

• It was a great beds.
• Nothing.

“It was a great place to stay on a great street in Toronto.”

Sep 7, 2009 by Jessica from Bedford,Canada
Overall Rating: 4

• Nice restaurant.
• Escalators broken check-in/check-out machines out of order hole in closet door toilet didn't work at first.

“

”

Sep 5, 2009 by Laurie from Oswego,IL
Overall Rating: 10

• Second time at this hotel. Love the location. Got a great room with a great view!

“Busy hotel but lobby is very large. Centrally located. Rooms are very comfortable.”

Sep 4, 2009 by Maureen from Buffalo,NY
Overall Rating: 10

• Great pool and location
• Getting the car from valet took some time. Just busy.

“Great experience and staff could not have been friendlier!”

Sep 1, 2009 by Somewhat upset from Ottawa,Canada
Overall Rating: 7

• Located next to the Toronto Eaton Centre.
• That they upcharged me to stay in a king size bed!!!!!

“The hotel is very nice and well situated in the heart of downtown Toronto. The discrepancy lies with Priceline and the Sheraton as one contradicts the other. In particular, it is implied that you will be booking for a standard room (king) however when calling to confirm with the Hotel twice I have been assured that my room is for 1 king. Upon checking in the Sheraton continues to inform me that there is an additional $20.00 fee for a king size bed.”

Aug 30, 2009 by Brian from Fayetteville,NY
Overall Rating: 5

• Staff was friendly with the exception of the regisration staff.
• Hotel hallways, room were dirty; A/C did not work well.

“At 4-stars the hotel is overrated. Perhaps the upper tower is newer and/or cleaner. The hallways on the 14th floor were stained. Hallways lined with yesterday's room service trays. Room seem to shoddy. Bathroom had insufficient ventilation. Public spaces were very nice. Tourism desk added (undisclosed) markup to all tickets, tours booked through the hotel.”

Aug 30, 2009 by Lee from Coquitlam,Canada
Overall Rating: 8

• Convenient to attractions. Close to Subway and transit.
• We were in the older wing of the hotel. Dated decor. Sharing elevator with office patrons.

“My son was quite impressed when we arrived late at night and saw the grand entrance to the hotel, but when we were then sent to the Richmond Tower (the older wing of the hotel) his disappointment was evident. The Richmond Tower is very dated. The dull colored tan walls and the dirty carpets had us worried, but when we opened the door to the room we found it to be well-appointed. The beds were comfortable and it had all of the amenities we needed. The staff we encountered were always pleasant and helpful. The answering machine was apparently not working in our room and a friend who was trying to get in touch with us managed to get a bell-hop to bring a note directly to our room.”

Aug 29, 2009 by Richard from Longueuil,Canada
Overall Rating: 10

• Very good reception with professional staff & comfort.
• Nothing in particular.

“Very beautiful hotel, well located (in front of City Hall). The staff welcomes you with a smile and makes the effort to give you nice room accommodations. In the lobby there is a DJ with nice music while you sit on comfortable sofas (drinking free limonades). The children used free computers with wireless Internet. The rooms are very nice and spacious. We enjoyed the pool and the spa (and walk outside in the garden). In all very good experience for the all the members of my family.”

Aug 26, 2009 by Mike from Flemington,NJ
Overall Rating: 9

• centrally located
• too much traffic in drop off area near front door

“This hotel provided everything you expect from a US based Sheraton. The service was excellent, the rooms above average, and the location was superb. Giant hotels like this one always have one drawback and that is they sometimes feel like a train station with so many people coming and going. Squeezing into an already full elevator or standing in line for over 5 minutes at the information desk is annoying but certainly manageable.”

Aug 25, 2009 by Jody from Hamilton,Canada
Overall Rating: 7

• Very clean, lots of elevators - didn't have to wait long.
• Not accommodating.

“I phoned them after making the reservation to ensure we would get 2 beds for the 4 people that would be staying in the room. They told me they couldn't guarantee it, which didn't make any sense. Then I called again on the day of our visit and was told that all the double rooms were booked, but that they would try to get us into one. When we got there, we were told there was nothing they could do. So all four of us had a room with one king bed. We did get a roll-away bed, but that only slept one, so three of us still had to sleep together on the queen. I'm not sure why they wouldn't allow me to request a room with two doubles from the beginning. It would have improved our stay greatly!”

Aug 18, 2009 by Ron from Great Neck,NY
Overall Rating: 1

• Nothing, got bitten by bugs in the bed. Was itchy all night & throughout my trip.
• Bugs in the bed and got bitten all night.

“Got bitten in the bed by bugs. Was itching all night. I signed up for 3 nights, and left early morning and moved to another hotel.”

1 of 1 people found this review helpful.

Aug 18, 2009 by Bam from London,Canada
Overall Rating: 7

• Location was ideal for downtown events
• Room & bathroom was very cramped

“Cramped room and bathroom. Room showed signs for wear and needs some sprucing up for a 4 star. Felt like they were trying to mask or do a patch to hide the wear.”

Aug 10, 2009 by Roger from Spencerport,NY
Overall Rating: 0

• Great location in downtown Toronto.

“We had an enjoyable stay and the hotel had many choices of restaurants, shops,etc. Very close to Eaton Center and shopping district.”

Aug 9, 2009 by Mike from Bedford,NH
Overall Rating: 10

• It had everything!
• Parking was $40 per day.

“A high quality hotel that met every need.”

Aug 9, 2009 by Louise from Sudbury,Canada
Overall Rating: 10

• Location/Ambience/Cleanliness.

“We thoroughly enjoyed our stay at this hotel. Location in downtown with the ability to travel anywhere. We parked across the street under city hall.”

Aug 3, 2009 by Kate from Buffalo,NY
Overall Rating: 7

• Location was good.
• Lousy air conditioner.

“I couldn't beat the price I got on this hotel, and was looking forward to it. However, the air conditioner barely worked in the room. It took hours to cool the room down. We had to wait in line for about 20 minutes before we could check in. Also, the only thing available was two double beds (I was with my boyfriend and we would have preferred a king, but were told none were available.) In addition, there were some noticeable issues in the room. The door was cracked and damaged on the inside,and the ceiling had noticeable holes around where they put in light fixtures and a smoke detector. Definitely would not classify this as a 4 star hotel”

Aug 3, 2009 by Aaron from Golden Valley,MN
Overall Rating: 7

• Location
• Bathroom tiles had black spots in grout. Needed remodel

“Great location.”

Aug 3, 2009 by Raul from London,Canada
Overall Rating: 7

• It was close to public transport and well located.
• Horrible parking situation, extras are extremely expensive.

“It's a clean, luxurious hotel. This comes with pluses and minuses, of course. It's well located, but that central location brings about a horrible situation if you have a car. They only have Valet parking which is 40 CAD a day! The nearby options aren't that much better, though we did manage to park across the street for 25 dollars a day. The internet, of course, is not free. It's incredibly overpriced at 14.95 a day. A couple of weeks ago I stayed at another Sheraton in Ottawa and their Internet was free.”

Aug 2, 2009 by Kathy from Davidson,NC
Overall Rating: 8

• Central location, plenty to do within the hotel.
• Parking fees at hotel were too expensive.

“Nice lobby - very busy but wait times were not long. Parking costs are a negative. Public parking is available nearby for 25 Canadian. Staff was friendly and efficient. Room easily accommodated 3 children and 1 adult”

Jul 24, 2009 by Monty from Langley,Canada
Overall Rating: 8

• The view from the Club level lounge was even better than the great breakfast served.
• The 500 ml Nestle bottled water in my room was $5.50. $3.00 is understandable.

“The Sheraton Center downtown Toronto is all that you expect it to be. Although not the newest in its' category, it defines a classy hotel. The lobby level lounge includes a view into a small waterfall garden area that has a conservative Vegas feel. I opted to pay a $50/night premium to stay on the 42nd Club level floor. This included 24hour fitness center access, high speed Internet, and, most noteworthy, access to the Club lounge on the 43rd floor. Complimentary breakfast and hors d'oeurves with floor to ceiling windows makes this lounge very memorable.”

Jul 24, 2009 by Cheryl from Janesville,WI
Overall Rating: 9

• Location and quality of the rooms

“Beautiful rooms and very nice central location.”

Jul 23, 2009 by Ashleigh from Peterborough,Canada
Overall Rating: 9

• Staff was very friendly, and very accommodating as we have two children under the age of 2. Excellent location for shopping and sightseeing.
• N/a

“Excellent. Staff was very helpful and friendly.”

Jul 21, 2009 by from Windsor,Canada
Overall Rating: 9

• Location and looks.
• Room was just OK, lower than you'd expect.

“For the price I paid
it was excellent. Will use again.
”

Jul 19, 2009 by Michael from Great Neck,NY
Overall Rating: 9

• It had a waterfall visible from a lobby window
• Hotel only offers valet parking which is expensive

“The Sheraton Centre Toronto is a clean and attractive 4 star hotel in downtown Toronto. It is a 2 minute walk from the Osgoode subway stop and directly across from city hall. Rooms were well maintained. There were several computers in the lobby with free internet access for guests. The valet parking was expensive, but the city hall parking garage (across the street) had an underground connection to the hotel for $14/day weekdays and $6/day weekends (no in-out priviliges). Priceline members who have a Starwood Preferred Guest card should present it at check-in - you might get a better room.”

Jul 17, 2009 by Neil from Windsor,Canada
Overall Rating: 9

• Very clean.
• It took awhile to get my car.

“Had a great weekend!”

Jul 12, 2009 by Tara from Grand Blanc,MI
Overall Rating: 7

• Great location.
• Expensive parking: $40 per day.

“Parking is very expensive, at $40 per day. Otherwise, this hotel is in a great location, the public areas are clean and inviting, staff was courteous but not spectacular, and the room clean but small.”

Jul 12, 2009 by Ally from Amherstburg,Canada
Overall Rating: 10

• This hotel was excellently maintained and central to all public transit to go anywhere easily.
• I wished that they would have had a small fridge in the room.

“We thoroughly enjoyed our stay at this hotel and would highly recommend it.”

Jul 7, 2009 by Ron from Barrie,Canada
Overall Rating: 8

“The Sheraton always provides good service and a great location in the heart of the city. The beds are feather of softness to the views of the city are breathless.”

Jul 5, 2009 by Bruce from Harrow,Canada
Overall Rating: 10

• Beautiful room, bed had wonderfully soft sheets and a nice duvet. Very plush.
• Air-conditioner had a hard time cooling room. It was behind the curtains which obstructed air flow. No parking.

“The Sheraton Hotel is one of the many luxury hotels in the downtown area. Used mainly by businessmen it is geared mainly to them with free Wi-Fi and high speed modems in each room. Each room has a flat screen TV with movies on demand and a 24 hour room service menu.”

Jun 30, 2009 by Kerry from West Bloomfield,MI
Overall Rating: 9

• Fantastic beds, nice pool and water garden.
• Unhelpful pool staff & own padlock required for lockers.

“Hotel is in an excellent central location in downtown Toronto, within walking distance CN tower and other attractions. Some construction work ongoing in pool area, and leaves & berries floating in pool. Not quite what I expected for a 4 star hotel (more like 3 star), but great location at a fantastic price. Would definitely go there again.”

Jun 27, 2009 by Celene from Greensboro,NC
Overall Rating: 10

• Beautiful lobby - waterfall and flowers.
• Room was just a little cramped - bathroom had counter space small.

“Great location, beautiful hotel and excellent staff. Restaurant food and drinks was good but rather expensive.”

Jun 23, 2009 by Victor from Gatineau,Canada
Overall Rating: 9

• I loved the architecture of the main hall.
• I find too tight the entrance lot with the valets.

“The hotel's room does not feel like a 4 star especially with no extras like breakfast or even a water bottle for free. It is certainly comfortable, worth the price I paid, but actual room prices are 3 times more, and I'd feel ripped off if I paid that much per night for what I got. I also cannot believe the expensive parking of 40$ per night.”