User Reviews for Sheraton Centre Toronto Hotel

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Aug 22, 2008 by Bruce from Lake Forest, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, amenities, room furnishings.
• Internet access pricing is excessive.

“Top quality hotel in exceptional location. Large comfortable rooms.”

Aug 21, 2008 by Ann from London, ON CA
Overall Rating: 10
Cleanliness:[1] • Staff:[10] • Location:[10]

• Great staff, fixed our room issue immediately, with apology.
• Room was not cleaned properly found someone else's dirty socks under furniture.

“Great place to stay. Centrally located, wonderful amenities, friendly staff. Had a great time even with a slight room glitch in the beginning which was fixed immediately.”

Aug 21, 2008 by Yevgeniy from Brooklyn, NY
Overall Rating: 1
Cleanliness:[1] • Location:[1]

• The free coffee in the room is pretty good.
• The rooms are so loud, it is hard to sleep at night.

“Small, loud rooms, overpriced parking and WiFi and unfriendly staff, all set the mood for a great Toronto experience.”

Aug 20, 2008 by Lauren from Fort Lee, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Convenient location.
• There was a free computer area--with only 5 computers! I NEVER got to use one.

“Unbelievable, best-of-Toronto location!”

Aug 19, 2008 by Sharon from Owen Sound, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Convenient location to everything downtown Toronto.
• My bathroom had not been cleaned properly (oversight looked after right away).

“Hotel close to all attractions downtown, Eaton Centre shopping, theatre, Rogers centre, transportation at the door. I would stay there again.”

Aug 19, 2008 by Alan from Coraopolis, PA
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[7]

• The lobby was outstanding. Decent location and good valet parking.
• Didn't seem as nice as Marriot and parking was expensive. Desk gave us bad tips on getting around the area.

“Overall, this was a nice hotel. Parking cost more than I would have expected it to. Also unhappy with the directions we got from the desk staff. They had us pay to take a Subway two blocks when we asked how to walk somewhere. Beds seemed to be a bit worn out too.”

Aug 19, 2008 by Jason from Montreal, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Centrally located in downtown Toronto.
• Room was a bit small.

“Great hotel to stay at! Service was excellent.”

Aug 18, 2008 by Big D. from Conesus, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• Beautiful hotel, great location.
• Did not have easy Wi-Fi access.

“For the price you would think they could offer Wi-Fi in your room. Wrong, they charge you for Wi-Fi.”

Aug 18, 2008 by Janet from New Hartford, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location and view of downtown was great.
• $26 for breakfast buffet!

“A very busy hotel with a lot going on. Excellent connection to Toronto's wonderful subway. Beautiful waterfalls in the lobby area. Limited internet availability unless you brought your own laptop.”

Aug 17, 2008 by Christopher L. from Pierrefonds, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent.
• Nothing.

“Amazing for the price.”

Aug 17, 2008 by Ted from Chicago, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Lobby was amazing.
• Parking was very expensive.

“Great place to stay. Close to everything that you would need in Toronto!”

Aug 17, 2008 by John from Barrie, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location.
• Pool area is extremely slippery when wet.

“I stayed at the Sheraton with my wife and two young children. We upgraded our room to the 41st floor to give the kids an enjoyable view of the city. The hotel location is excellent, the rooms are nice and the service is extremely good. The rooms and general areas are fairly clean, but with a deluxe rating, the hotel needs to be a little more thorough. It should be spotless and it is not. (e.g.. I don't think they vacuum under the beds regularly and the elevator needed to be dusted.) All in all, a nice hotel.”

Aug 17, 2008 by Jeffery from Hot Springs Village, AR
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Lobby was gorgeous and modern.
• Parking.

“We love the hotel, but the parking situation was not what we are used to. Charged $40.00 a day to valet, sort of tainted the day, but got over it after seeing that everything in Toronto was expensive.”

Aug 17, 2008 by Christine from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location with front desk staff that make the extra effort.
• Internet, while convenient, not always in working order. Bathrooms could also use work.

“I highly recommend the Sheraton Centre Toronto for its convenient location, helpful staff, and comfortable beds. The whole city of Toronto is all within walking distance and when you get tired of walking, the streetcar and Subway is there to help you get where you need to be.”

Aug 16, 2008 by Peter from Peterborough, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Great location, good facilities.
• I had to pay for internet and phone calls were very expensive.

“Great location, great facilities. Do not like the fact that you have to pay for internet. And, phone calls from the room are ridiculously expensive.”

Aug 16, 2008 by Corstian from Churchville, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location was excellent.
• Drink prices in the bar were inflated for the expense account crowd.

“Excellent hotel with great amenities. Great location. Even a good place to visit during the humdrum of winter given its location on Toronto's underground "PATH". While prices in the hotel bar are expected to be somewhat higher, the doubling of prices compared to establishments only a few blocks away was a trifle excessive in our opinion. The bar was great for the expense account crowd on business but not as friendly for the leisure traveler. Stay here and seek drinks and food elsewhere.”

Aug 16, 2008 by Desiree from United Kingdom, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• The man who checked me in and out was absolutely amazing He was very helpful and friendly.
• Breakfast was slow to be served, over-priced and did not fill us up (oatmeal priced at $10).

“What stands out most about our experience is how smoothly the check-in and check-out went. The person who checked me in made me feel very welcome and he offered help and advice beyond what I expected. The room itself was average for a 4 star hotel, but it was very clean and very large. The location is of course excellent for business travelers and the hotel benefits from having a large pool and gym. I would, however, never eat breakfast at Bistro Two again unless I had breakfast vouchers. The prices are simply unreasonable.”

Aug 15, 2008 by Syed A. from Coventry, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location was good. Gym was good.
• They charge for even the smallest amenities.

“This is a good hotel for business travelers. The location is good. The rooms are comfortable but there is an air of being congested about rooms, lobby etc. The hotel charges for small things that are usually complementary.”

Aug 15, 2008 by Jamie from Blenheim, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Excellent price, great pool area.
• Very busy.

“We felt the hotel suited our needs. We did break a glass in the room and asked for the room to be vacuumed as we were traveling with small children. It took some time to have this done and the children were anxious to get to bed. I would say 45 minutes to an hour for them to arrive. Otherwise, excellent hotel.”

Aug 15, 2008 by Lori from Ottawa, ON CA
Overall Rating: 3
Cleanliness:[9] • Staff:[9] • Location:[5]

• Nice, but loud. City hall clock tower goes all night & day.
• City hall clock tower next door. One bong for every hour on the hour.

“Good central downtown location. Helpful staff. Excellent fitness centre & pool. But right next door to city hall and it's horrible clock tower. Even the heaviest of sleepers will be up all night long. Don't stay here if you need to be alert the next day!”

Aug 14, 2008 by Suzanne from Sault Ste. Marie, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was convenient and comfortable with an amazing view.
• Everything was extra - internet, telephone.

“I would definitely stay here again. It was romantic and comfortable. Internet was too expensive and the hotel computers were crowded.”

Aug 14, 2008 by Roland from Oakmont, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful atrium lobby.
• Parking fee of $35 US per day.

“Very nice clean hotel with average size rooms, convenient to buses, subway, streetcars and Eaton Centre.”

Aug 14, 2008 by Chris from Victoria, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Great location, friendly staff.
• No wireless internet access, Ethernet access in room was expensive.

“Great room. Very comfortable bed, nice desk/work area, flat and widescreen TV. Only real complaint is expensive $22 in-room internet access and no wireless access anywhere.”

Aug 14, 2008 by Marcia from Stratford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attractive, everyone was friendly and very helpful, very clean.
• Nothing.

“This hotel was a great surprise. We never expected such a beautiful place for the price. And we loved Toronto Ontario. Recommend this trip to anyone.”

Aug 14, 2008 by Mark from Rochester, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly desk clerk.
• Only had a King bed room, wanted two double beds.

“Hotel was fine except unwillingness to change to two double beds instead of one King. They did however provide a rollaway, which was the best rollaway I've ever experienced. Still would have liked to have two dbl beds.”

Aug 13, 2008 by Josh from Rochester Hills, MI
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[10]

• The lobby had a lot of seating areas and things to do.
• The hallways are very dirty.

“The hotel was very nice. The lobby had a lot of seating areas with a lot of things to do. Across the street from the Eaton Centre - a huge mall - which was nice. The hallways were very, very dirty. The carpet was badly stained. Also, the hotel restaurants were nice, but very expensive and the food was not very good.”

Aug 13, 2008 by Todd from Burnsville, MN
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[6]

• Nice 2.5 to 3 star - definitely not 4 star for the room they provided.
• Had to pay again to get a king bed.

“The hotel was fine - just definitely not a 4 star property and I was very disappointed. The room we would have gotten was small and bad location. The hotels treat you like second class visitors as far as room selection and at check in.”

Aug 12, 2008 by Paul from Orillia, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Reception desk was under staffed.

“Excellent location and quality.”

Aug 12, 2008 by Yu from Canton, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Good location,.
• Parking.

“You have to park outside or use the valet parking.”

Aug 12, 2008 by Camilo from Culver, IN
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[10]

• Elegant, luxurious, large room with seating area. Two LCD TVs. Outstanding room!
• Nothing. The hotel is close to everything.

“First class service. Luxury is noticed from the time one enters the hotel lobby. Rooms are spacious and comfortable. Great location.”

Aug 12, 2008 by Ben from London, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Parking at city hall is a fair price.
• Bell/clock/room beside elevator.

“Great place, great staff, my daughter left a pillow (toy) and they found it and left it for us in security.”

Aug 10, 2008 by Jim from Amherst, NY
Overall Rating: 2
Cleanliness:[9] • Staff:[5] • Location:[9]

• Nice pool area.
• Was up all Saturday night with loud people in the hall.

“Security did not control loud people in the hall on Saturday night. In the morning someone used a fire extinguisher which set off the fire alarm. Security was called 3 times during the night but did not stop the ruckus before the fire extinguisher incident but did nothing to stop the noise.”

Aug 7, 2008 by Ryan from Dartmouth, NS CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great Pool and Gardens. Superb Location.
• Small Rooms. Extremely expensive extras.

“Internet was extra.”

Aug 7, 2008 by Sudeep from Wexford, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing. It was filthy. Staff manipulative.
• Unclean and smelly room.

“Staff said they could only give me a smoking room then changed to room without a bed! I told them they were breaking the law and they relented but gave me a smelly, filthy room instead highly manipulative, arrogant and discourteous staff. Parking you have to wait for the morass of traffic in the tiny driveway to clear 45 minutes. Forget four star. I would ask the local authorities to put it out of business!”

Aug 6, 2008 by Cami from Grant, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[2] • Location:[9]

• The location can't be beat!
• The staff was too busy on the computer to help.

“We enjoyed this hotel. We go to Toronto every year. The location is fantastic; right downtown and close to the subway/trolley cars. The path goes right under the hotel which is great in inclement weather. Check in was a nightmare. The hotel staff has learned how to look very busy at the computer to avoid customers. Only about 2 of 6 were actually checking people in. A woman had to ask for a manager due to the long line of people who were waiting and not being helped. Oddly enough, the others got busy helping people after that. The hotel itself is gorgeous; the lobby is the most beautiful I have seen in a hotel. The charges for internet in the room are ridiculous when they offer free WiFi (and free desktops with access) in the lobby. The pool was huge, and heated. Overall, I would stay there again.”

Aug 6, 2008 by Anna from Maidstone, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds and the TV.
• The price of parking.

“The Sheraton was located in a convenient, central location. The staff was friendly and efficient. The rooms were immaculate with king size beds that were the most comfortable beds that I have ever slept in. I miss the beds. The views from the hotels rooms were also quite impressive (one room faced the C.N Tower while the other room faced Nathan Phillips Square). I cannot say enough good things about this hotel. The price of parking was really the only downfall.”

Aug 6, 2008 by Tammy from Bloomfield Hills, MI
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[9]

• It was close to shopping and food, had a clown making balloons for kids.
• Room to small, concierge told us wrong information and wasted 40 minutes of our time and did not apologize.

“Beds were comfy, room was clean, nice view. When I first put in for a room I put down 2 adults a three children. I called weeks ahead and told them I needed two double beds and a cot. When we arrived they had us down for 1 double bed. They gave us 2 doubles after a lot of discussion, but refused to bring us a cot even though there was room for one that would not be blocking an exit. My husband slept on the floor one night and me the other. My back is still hurting.”

Aug 6, 2008 by Andre from Vancouver, BC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Great location.
• Outdated rooms, poor sound proofing, needs remodeling.

“We checked in on a busy holiday weekend at 5 PM and found they had no non smoking rooms left and no King size beds left. We had to pay extra just to get a non smoking room and the "upgrade" to a junior sweet seemed more like a down grade. The Junior Suites are located in a second tower that has no view at all (it's only 10 stories high) and our room was located right between an ice machine and the elevators. It was very loud and we didn't get much rest. The room was also very dark and dingy with outdated decor, a horrible layout and an awkwardly spaced out bathroom. White paint patches on their beige walls were visible in three spots throughout the room. We also found the bed way to soft as we prefer a firm bed which most hotels offer these days. The location is great and the staff is helpful but this hotel is by no means a 4 Star hotel.”

Aug 6, 2008 by Joulaika from Oak Park, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the location. The bed.
• They should have more available computers for customers use.

“The hotel is centrally located, and offers options depending on your budget when it comes to meals. You can eat on the street or pay too much at the hotel restaurant. I must recommend eating at Rich tree restaurant which is on Yong street. The hotel is connected to Path which is a underground shopping mall. Almost 7 blocks long if not more you can enter it from within the hotel or from on the streets. For breakfast or lunch you can head down in to the mall for Mc Donald's or a kiosk with bagels and such real cheap as well or you can head out to the streets and eat at a Cafe. If your a walker you can actually walk to china town too. The hotel has a classy feel to it, the beds are amazingly dangerously comfortable. I deliberated on leaving the room or actually staying sinked in bed.”

Aug 6, 2008 by Mel. from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Clean & facilities.
• Price of food and selection.

“I was very happy with the Sheraton Downtown Toronto. I enjoy how close you are to all sorts of business locations and amenities.”

Aug 5, 2008 by Rachel from Rochester, NY
Overall Rating: 5
Cleanliness:[1] • Staff:[8] • Location:[9]

• The bed was extremely comfortable.
• The cleanliness.

“When we arrived we were pleasantly surprised that we were getting upgraded then we went into the room and it was dirty. The concierge said they would have someone clean it. We went to dinner and came back and it was still dirty. They had to move us twice after that to find a clean room.”

Aug 5, 2008 by Darrell from Astra, ON CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[7]

• Convenient location, friendly staff, clean rooms.
• Extra charges for internet, TV did not work, small room and double bed disappointing.

“This hotel is conveniently located in downtown Toronto. The rooms are clean. Staff is friendly and helpful. Parking onsite is valet only. Internet is not necessarily provided. Our room was small and had one double bed. The very nice LCD TV turned on but no channels were available.”

Aug 5, 2008 by Christie P. from Madoc, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• It was conveniently located to everything in downtown Toronto! We walked everywhere!
• The pool/hot tub closed too early10 pm.

“We arrived in Toronto via the train on Thursday morning before noon and the hotel checked us into a room right away! Staff was very friendly! The hotel was very upfront letting us know when the cable was going to be out by leaving messages on the phone in our room! Impressive! Elegant lobby!”

Aug 5, 2008 by Andrew from Belleville, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beds & location.
• Parking.

“Great hotel, great location, friendly staff.”

Aug 5, 2008 by Laurie from Peterborough, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Parking.

“Hotel was great, unfortunately we had to upgrade our room to get a room with a bed for our son, so that was upsetting. Apparently they had nothing, we were under the understanding there would be no problem with getting a room. So this added to the cost of our weekend.”

Aug 4, 2008 by Robert from Sault Ste. Marie, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location.
• Parking was not included.

“Staff was friendly and quickly responded to requests. Parking, if included would be worth additional dollars but this should be stated in advance.”

Aug 4, 2008 by Matthew from Carleton Place, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• It was sweet.
• Nothing.

“Its great, no words will do it justice, just go there!”

Aug 4, 2008 by Gary from Minneapolis, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location met my needs.
• The hotel itself had little style/ambience.

“For a four-star hotel I would have expected something a bit more stylish. It seemed average in decor and its architectural style.”

Aug 3, 2008 by Jared from St. Catharines, ON CA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[9]

• Close to everything I wanted Downtown.
• Internet was extra, fitness facility extra, nothing came included.

“Hotel was nice. The cleanliness was ok but not great. We had to pay to use the facilities like fitness center. We were given a room with a great view which was a plus, and the staff was great.”

Aug 3, 2008 by Mohamed from Montreal, QC CA
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[10]

• Great location.
• Bad service, very small rooms with nothing in it small fridge, internet.) didn't fix my A.C.

“It was the worst hotel that I stayed in air conditioner was broken not fridge I told them I have babied with me and I need to keep their milk in a fridge the answer was sorry sir but fridges are only in our preferred gust rooms very bad customer service. Im very disappointed. VERY.”