User Reviews for Sheraton Centre Toronto Hotel

Research User Reviews for Sheraton Centre Toronto Hotel (161-180 of 1650)

• Add Your Own Review »

Oct 14, 2008 by XU
Overall Rating: 1

• Very bad service.
• Very bad service.

“The service of this hotel could not qualify a downtown location 4+ star business hotel. As I have to leave in the afternoon, the bellman asked me to bring my luggage to a storage room by my self. When I came back, I asked concierge to help me move my luggage from storage room to my rental car. They said that I should ask the guy in the storage room to help. There is only one guy in the storage room, and he can not leave. They charge me 40$ for the valet parking but I have to wait 20 minutes on the queue to even give my ticket to the valet, not counting that I have to wait another 20 minutes for the valet to drive my car back from the parking lot.”

0 of 1 people found this review helpful.

Oct 9, 2008 by Michael
Overall Rating: 10

• 
  Location.
• The plaid wallpaper in the room.

“I've stayed at a lot of hotels in Toronto and this one was easily my favorite, I was able to use city parking for 20 a day, they had smoking rooms, flat screen TV’s, the pool and hot tub were incredible, it was just a nice stay period.”

Oct 7, 2008 by Sin
Overall Rating: 5

“I was assigned into a smoking room since they did not have the non-smoking rooms available. The room was fine, but the towels in the bathroom had these yellow color stains on it, and it should not happen in a 4 stars hotel.”

Oct 5, 2008 by Alexander
Overall Rating: 8

• Location was very convenient.
• Front entrance was clustered.

“Wonderful rooms for the average couple and in walking distance to Eaton Center mall.”

Sep 24, 2008 by Liz
Overall Rating: 9

• Room was available ahead of time, no waiting upon arrival or storing luggage.

“Beautiful hotel with friendly and informative staff. Rooms were clean, nicely decorated and spacious. The location was perfect, easy to walk to any location in Toronto, public transportation was not necessary.”

Sep 18, 2008 by jahan
Overall Rating: 8

• Location, if you are in the correct side the view is nice.
• Hallway smell.

“Good location.
Nice rooms. If you are on the correct side you will have a nice view.”

Sep 17, 2008 by Gideon
Overall Rating: 10

• Helpful staff.
• Hotel booking staff on night shift was unhelpful.

“Clean, convenient and aesthetic.”

Sep 16, 2008 by Jillian
Overall Rating: 9

• The location was good.
• The room they gave us was smaller than my closet
  and with one small bed.

“After being given a room smaller than my closet with one small bed, they changed rooms for us within 20 minutes.
”

Sep 14, 2008 by Brian
Overall Rating: 9

“Excellent location with a nice view of old city hall. Staff was friendly. Room was nice and they gave me a high floor. Only one night so I didn't have a chance to sample much of the hotel.”

Sep 14, 2008 by Tim from Sarasota, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The gym & pool.
• House keeping did not pick up wine glasses left out in the halls for days.

“First class.”

Sep 12, 2008 by Zarth from Wellston, OK
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[9]

• Price.
• Terrible food, mediocre maintenance/condition.

“Acceptable considering price, but it would definitely be my last choice for this star level in downtown Toronto!”

Sep 11, 2008 by Daisy from Windsor, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location.
• Nothing.

“This hotel is centrally located. We walked to the harbor, Eaton Mall, and China town, all within 15 minutes of walk. The staff at the front desk is very friendly and helpful. The room is not big but clean. The lobby is big and pretty and you can watch the water fall from the lobby.”

Sep 11, 2008 by Raef from Detroit, MI
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Smoking being allowed.

“It was very stinky floor. Did not appreciate that.”

Sep 11, 2008 by Donna from Springfield, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great location.
• Sundries were very high as well as parking fees.

“Nice location in downtown. Pack any OTC meds you may need as the gift shop charged around 10 times the price of a store. Still had a nice stay and would go again.”

Sep 11, 2008 by Phil from Kanata, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The view from the 34th floor was great, I love the Toronto Skyline.
• Some idiots were making lots of noise at 3am, walls are a bit thin.

“Really nice looking place, if you catch it during the film festival then you'll see Canadian stars strolling through on the red carpet. Staff was friendly and eager to help, parking at the hotel is pretty expensive, but all round a nice place to stay.”

Sep 10, 2008 by Cathy from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location. Free internet in lobby.
• Once we checked out we couldn't use the free internet. Technology seemed to interfere with a small service.

“The Sheraton is in an excellent location. The staff was almost all very friendly and helpful. The lobby had a number of interesting activities. Though we didn't use them we saw people playing chess, sitting at a big, shared community table reading or with laptops, or sitting in a rocking chair. It was one of the friendliest lobbies I've ever seen.”

Sep 10, 2008 by Liesl from Aurora, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• NA.
• Nothing, the stay was great!

“Excellent friendly service. Well kept rooms. Well lit. Nice view. Excellent! It was a knockout, especially for the price!”

Sep 10, 2008 by Cheryl from Whitby, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Centrally located hotel - good for any traveler.
• Parking - $40/night is crazy.

“We are from the Toronto area and stayed at the Sheraton for one night during the Toronto International Film Festival. The hotel was insanely busy since Canada's Walk of Fame gala was being held next door and reception at the Sheraton. Staff we encountered was great - I needed a new iron (old one had stuff stuck on it) and it was brought up right away. Check in was efficient even though it was busy. We were stuck with two double beds and thought they were small for two people but overall - a great stay.”

Sep 10, 2008 by Vicki from Royal Oak, MI
Overall Rating: 5
Cleanliness:[8] • Staff:[1] • Location:[7]

• The bed was very comfortable.
• The staff (specifically the front desk).

“I would never stay at the Sheraton in Toronto again if I had a choice. While the hotel was nice enough, the front desk was rude, talked down to me. I personally did not think this was as nice of a hotel as they would like to think they are. No impressed to say the least.”

Sep 10, 2008 by Sherrisue from New Castle, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• It was very elegant. Nice pool, spa, comfortable bed. Great location.
• Room was small. Parking expensive, internet.

“Very busy place. A hot spot in the city. Staff was cordial. Rooms were very comfortable although smaller than expected. It was a pleasant experience staying here. The facility itself is absolutely beautiful. Waterfalls. Decor Very elegant. Certainly would stay here again.”

Sep 9, 2008 by Duane from Sarnia, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location is great, very nice hotel, liked it better then the Hilton.
• Valet Parking is very over priced, use City Hall Parking Lot.

“Location is great, very nice hotel, liked it better the Hilton. Valet Parking is very over priced, use City Hall Parking Lot.”

Sep 9, 2008 by Denise from Ellington, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[9]

• Location and parking.
• Elevators and fee for fitness center.

“Great location, easy parking. nice pool would stay again.”

Sep 9, 2008 by Randy from Mississauga, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly courteous staff.
• AC was a little loud.

“Great location for exploring Toronto. Had a great room with a view of city hall.”

Sep 9, 2008 by Trevor from Thessalon, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Guest service staff was very helpful.
• No small fridge.

“Very convenient location in downtown Toronto. Extremely comfortable beds. Excellent guest service staff who go out of their way to accommodate your needs with a smile.”

Sep 8, 2008 by Rebecca from South Berwick, ME
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Very large, loved the indoor/outdoor rooftop pool, very good location, had everything you needed at the hotel except free parking.
• Had to pay to park the car, towels in the room had long black hairs on them (perhaps from the cleaning person?).

“Only stayed for one night, but our stay was very enjoyable.”

Sep 7, 2008 by Barry from North Bay, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location-amenities.
• No fast food area, no entertainment at lobby bar.

“Clean comfortable, great place to stay, will certainly stay again.”

Sep 7, 2008 by Pat from Pain Court, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Our room with a view.
• Chaotic to get into the entrance when driving.

“We were very pleased with the Sheraton and our room was excellent with a view of the CN Tower. Especially nice was the king size bed which was extremely comfortable. There was also a very comfortable easy chair to watch TV.”

Sep 7, 2008 by Lyle from Madison Heights, MI
Overall Rating: 7
Cleanliness:[9] • Staff:[2] • Location:[9]

• Great view. Clean. Good location. Starbucks coffee.
• Incremental charges! Internet for $16!

“This hotel is centrally located for touring the city. Many attractions are within walking distance. If your floor is high enough, you may get a great view of the city. Everything was clean and Starbucks coffee was included. However, parking is up to $30/day, internet is $16/day, a beer is $10, a movie on demand is $12, the paper that shows up on your door is almost $2/day, and a breakfast entree is $17. In other words, use the hotel for sleeping and always eat somewhere else, browse the internet somewhere else, park at the city lot (nearby) and tell them you don't need the paper.”

Sep 6, 2008 by Mike from Bloomington, MN
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• The location, the pool and the lobby - chess and internet.
• To get to our room we had to take two elevators. Huge hotel, small bathrooms, crowded.

“This is an older property that has been well maintained. The food here is highly over priced - the good news is there are many options just outside the hotel's doors for great food at more reasonable prices. We traveled with our 3 1/2 year old and enjoyed the pool - there were balls and noodles there for the kids. The hot tub was scummy/dirty. Our room was adequate with decent storage, a flat screen TV, good Starbucks coffee but a smallish bathroom - no space to put stuff near the sink.”

Sep 6, 2008 by Walt
Overall Rating: 1

“Choice Hotel in Saint Catherines is a dump.”

Sep 5, 2008 by Maureen from North Vancouver, BC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Quiet and privacy assured.
• Bathrooms were not very clean.

“Bed linens were changed every 2 nights and ability to leave window open at all times an advantage.”

1 of 1 people found this review helpful.

Sep 5, 2008 by Mary from Meaford, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Service everywhere was excellent.
• The pool and area were very crowded, no chairs to sit in. Also the parking was expensive and the option of off site a bit complicated.

“The service on arrival and explanation of hotel amenities most helpful. The valet parking worked well and again very hospitable but $40 per day a bit pricy. The room's decor was very palatable. It was all good.”

1 of 1 people found this review helpful.

Sep 4, 2008 by Joe from Murfreesboro, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location was perfect, staff was very efficient.
• Bar prices was outrageous.

“This hotel was great, the location could not be beat, the staff was friendly and helpful with directions etc. The room was clean and refreshed each day. The only three negatives were the bottled water in the room was not replaced after the first night. Internet is only free in the lobby area. And under no circumstances go to the bar in the lobby. Needless to say that is the only glass I had. All in all it was a great stay.”

1 of 1 people found this review helpful.

Sep 4, 2008 by Sarah from Chicago, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[9]

• Great location.
• Rooms need renovating; no fridge.

“I was unfortunately next to a very loud party of drunken people and asked to be moved at about 1 AM. The hotel's front desk was supposed to send a busboy with the new room key, but never did, so I had to completely pack and go all the way down the lobby. Also found the rooms to be small and in need of renovation.”

Sep 4, 2008 by FARES
Overall Rating: 10

“Friendly staff.”

Sep 4, 2008 by David from Webster, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Well appointed rooms in the heart of downtown.
• Charge for health club and in-room internet service.

“Very accommodating staff. Requested and received a non-smoking room, on a high floor, facing south, not near elevator or vending machines. Liked that there was a door hanger for the cleaning crew that allowed you to pick the preferred time to have the room made up.”

Sep 4, 2008 by Buki from Canyon Country, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[1] • Location:[9]

• The lobby was nice.
• The room is very small.

“I was traveling with an infant who has asthma and I do not smoke, why would I ask a smoking room. Anyway she changed the room to a non smoking and she was very rude.”

Sep 4, 2008 by Nastassia from Dearborn, MI
Overall Rating: 8
Cleanliness:[2] • Staff:[8] • Location:[10]

• The location was great.

“The hotel was in a great location.”

Sep 4, 2008 by John L. from Tonawanda, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location price.
• Noisy many families partying until 3am.

“Good hotel we just got bad luck in having neighbors that must have had 10 people in the room and were not considerate of others.”

Sep 3, 2008 by Sandie from St. Catharines, ON CA
Overall Rating: 3
Cleanliness:[3] • Staff:[7] • Location:[9]

• The accuracy and speed at which we were checked in.
• The parking!

“Check in was very busy (long line ups) but the staff who were on duty were pleasant. The lobby is nice, but the overall upkeep of the property is lacking. In our room, there were numerous greasy smudge marks on the window, and we were situated right next to a group of people who were celebrating a wedding, and kept us up until 2:30 in the morning. Security was sent up to rectify the problem, but we were not offered a different room, and no compensation was provided (later check out time, in-room breakfast. Anything would have made the situation better).”

Sep 3, 2008 by Hassan from Dearborn, MI
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Its view.
• Staff, house keepers, parking, wireless price.

“I would not recommend it. The size of the rooms are very small and the width of the beds are very small. There is no parking except valet parking for $40 per night. They didn't change the sheets and it was very dirty.”

Sep 3, 2008 by Kristina from Glenview, IL
Overall Rating: 10
Cleanliness:[5] • Staff:[10] • Location:[10]

• Best location ever!
• Comforters are not changed.

“The hotel is the best.”

Sep 3, 2008 by Josephine from Redwood City, CA
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[9]

• Convenient location.
• Front desk staff discourages us.

“The second room was so small that it could only fit a double bed, not even a queen bed. The 3rd one was a smoking room and it stinked. Fortunately we were able to change to 2 different rooms when we asked a different person at the front desk the next day.”

Sep 2, 2008 by Pat from Frankford, NU CA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Location.
• Hallways to bedroom were very dull.

“Great location, friendly.”

Sep 2, 2008 by Fahad from Ajax, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[9]

• The location was great and water inside the hotel looked amazing.
• The room was kind of small.

“Overall great experience, just the main desk was kind of having a bad day also if there was a fridge in the room that would've been a bonus.”

Sep 2, 2008 by Tom from Ottawa, ON CA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[7]

• Location.
• 40$ for parking? Give me a break.

“The hotel's age is starting to show. Great location for the price. But $40 for parking is a bit over the top.”

Sep 1, 2008 by Steve from Kitchener, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Nice room.
• No fridge in suite room.

“Excellent staff/customer service. Nice hotel, provided upgrade to suite at no cost. Convenient downtown Toronto location.”

Sep 1, 2008 by Donna S. from Buffalo, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location was great, hotel standards are high.
• Housekeeping was very rude, and we did not get the sleep we needed to get in the morning, trip ended poorly.

“We were out very late, and were woken up beginning at 7:30. the place was very nice, and comfortable, but it was frustrating that doors kept slamming, and housekeeper was super- noisy, and came in our room 4 times while we were sleeping!”

Sep 1, 2008 by Halina from Barrie, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Quick room service, excellent front desk staff.
• Corridors somewhat rundown, not enough lighting in room.

“Enjoyed our stay, would stay again.”

Aug 31, 2008 by Miriam from Montreal, QC CA
Overall Rating: 0
Cleanliness:[8] • Staff:[5] • Location:[9]

• Location.
• Handicap room with necessary two double beds.

“Location was great for downtown. Easy parking assistance. Spa was pleasant.”