User Reviews for Sheraton Centre Toronto Hotel

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Jan 30, 2010 by Phil from Calgary,Canada
Overall Rating: 5

• 2nd night after being moved was exceptional.
• First night was hell due to working till 4am and Reno's in next room at 8 am.

“Great hotel but especially for the Sheraton group disappointing being placed right beside a room which was being renovated at 8 am with a lot of power tools and shouting.”

Jan 22, 2010 by JP from Ottawa,Canada
Overall Rating: 8

• Great location.
• Valet parking only ($44).

“ I had requested a King or Queen bed, but was told all that was available was a one-double bed or two double bed room without extra charges. I ended up with a single double bed room which was quite small - fine for myself, but not large enough for some co-workers to come back for a drink/socializing, as I often do. It would be advantageous to be able to select preferences on the Priceline site. ”

Jan 21, 2010 by Eric from Clawson,MI
Overall Rating: 6

• Location.
• Room was very small and dated.

“The common areas of the hotel are quite nice and location was perfect for us. The room, however, reminded me of a cruise ship cabin. With only a single Queen and very limited walking/lounging space we were always on top of each other. The bathroom door almost hit the toilet upon opening. I'd stay again if it were business, but for recreational it was quite disappointing. We didn't eat at the restaurant, as it was always empty. We met friends in the hotel bar, and had to send back a beer because it was warm and its replacement wasn't any better.”

Jan 19, 2010 by Brad from Mississauga,Canada
Overall Rating: 10

• Excellent service, great locale and good price.

“Best overall hotel for business in the city.”

Jan 16, 2010 by Jennifer from Bethany,Canada
Overall Rating: 7

• Loved the location, didn't have to go outside, used the PATH right from hotel.
• Staff was very unfriendly, $45 parking!

“The hotel was nice and clean. The room was clean although small and uncomfortable. During check in the lady was snotty and would not let us upgrade to a bigger bed or room in general. Should have been simple since we stayed on a Tuesday night. Only option for parking is $45 valet, so we used public parking across the street.”

Jan 8, 2010 by Porat from Toronto,Canada
Overall Rating: 8

• The hotel is situated perfect.
• The housekeeping was not perfect.

“We like the hotel, the neighborhood, the shopping centers nearby and the comfortable transportation.”

Jan 8, 2010 by Sherry from Port Coquitlam,Canada
Overall Rating: 10

• The Bar Restaurant "Quinn's" had a wonderful atmosphere & good food. Good for all family members, too.
• The Bar Restaurant "Traders" had very bad service, okay food that was overpriced and not a nice atmosphere. Glad they had Quinn's.

“Quinn's is a great place to meet friends and dine casually. The staff are all friendly and the food is excellent. Great atmosphere and a lot of the staff are Irish - complete with their nice accents. It had just a nice, friendly "pub down the road" feel to it.”

Jan 6, 2010 by Joanne from Barrie,Canada
Overall Rating: 8

• Location.
• Mould in shower, drywall coming off of ceiling in shower.

“We stayed in a room with two double beds and a view of city hall/Nathan Philips Square. It was very conveniently located. We were disappointed that the hotel was reluctant to upgrade us to a room with one bed without charging a fee. The room was clean but nothing fancy. There was mold in the bathroom shower and pieces of drywall coming out of the ceiling in the shower. If I had been a patron of this hotel paying full price I would say it is not worth the money the hotel charges. Almost all of the stores connected to this hotel were closed on a Saturday during the day which was odd! The beds and pillows were great though!”

Jan 5, 2010 by Tony from Los Angeles,CA
Overall Rating: 9

• Central to many parts of Toronto, including the subway.
• The bar closes at midnight.

“Better than average hotel, but small rooms. Excellent shopping within the complex including many food venues. The bar closes at midnight for some reason. The subway is right underneath the hotel.”

Dec 31, 2009 by Ken from Cambridge,Canada
Overall Rating: 7

• Location was close to shopping/restaurants and view from room was good.
• Interior structure of room was outdated: walls, floor coverings, etc.

“Its a nice hotel, but our room was located right next to an elevator, so it was a little noisy. The furnishings were nice and the bed was comfortable, but the overall structure of the room needed updates like the bathroom, walls, floors, etc. We had a great view of Nathan Philip Square.”

Dec 29, 2009 by Branko from Kalamazoo,MI
Overall Rating: 10

• Very good deal.
• No complaints.

“Excellent place, location, and friendly people.”

Dec 23, 2009 by Barry from London,Canada
Overall Rating: 9

• Great location, nice lobby, and nice room with a view.
• Terrible parking arrangements, very busy and congested, many people hanging around the lobby.

“The staff was very courteous when I was signing in. Help was offered for luggage but unnecessary. Parking was difficult but I expected that since I've stayed at this hotel before. The room I stayed in was clean and pleasant. Shortly after settling in the room (about 11:00 pm) it became apparent that a party was going on in numerous rooms on my floor. I called to the front desk and they felt it was better to move me and leave the partiers to another floor. The new room had a better view and was much quieter, in other words -Perfect. We were very happy with the room and the level of service.”

Dec 17, 2009 by Pamela from Lancaster,NY
Overall Rating: 5

• Location is very convenient.
• We were put in the Richmond Tower, which was rundown & old looking.

“The fire alarm went off at 4:30 am for about 1/2 hour. Had announcements, etc. about the fire company coming to check out the problem. Since getting to bed late, it was very annoying.”

Dec 17, 2009 by Marilyn from St. Thomas,Canada
Overall Rating: 10

• Friendly staff.
• Expensive on-site parking.

“A great place to stay for everyone. Really friendly staff. First rate accommodations.”

Dec 15, 2009 by Kim from Courtice,Canada
Overall Rating: 9

• It was conveniently located and the beds were really comfortable.
• The bathtub was old.

“The hotel was clean, the rooms were well appointed and the staff was very friendly and helpful.”

Dec 13, 2009 by Barbra from Santa Clara,CA
Overall Rating: 8

• Near by City Hall and downtown.
• No refrigerator and microwave.

“Good hotel, but some facility is lacking.”

Nov 27, 2009 by Grant from Fontana,CA
Overall Rating: 9

• Staff member
  was wonderful as was the hotel's willingness to accommodate us.
• Initially we received a small room with double beds. We looked at 3 rooms before we were satisfied.

“Got
a basic room with double beds. It didn't meet our romantic expectations so we upgraded to a king room. Much better. The room was cozy but the bathroom was small.”

Nov 26, 2009 by Lisa from Trenton,Canada
Overall Rating: 6

• Parking cost $45 and one elevator not working and the others VERY slow.

“Staff was good and hotel was clean. The cost for parking was ridiculous and the elevator situation needed to be dealt with.”

Nov 26, 2009 by Bob from Peterborough,Canada
Overall Rating: 10

• Excellent service.
• Nothing

“I was there with my three siblings. My sister mentioned this to the front desk at check in and because of that they upgraded us to club level. We were thrilled. It may our stay very memorable.”

Nov 25, 2009 by Judy from Leamington,Canada
Overall Rating: 9

• We love the fact that free breakfast vouchers are offered whenever there is a problem.
• We could hear the bell clock chime every half hour and full hour all through the night!

“We are always happy to get a room at The Sheraton. It's a lovely hotel with comfortable rooms, and an excellent location to theater, shopping and restaurants.”

Nov 25, 2009 by Diane from Chatsworth,Canada
Overall Rating: 7

• Comfortable bed.
• Could not find parking info on website, thought
  internet access would have been provided in the rooms for the room rates.

“It was a lovely hotel, would have liked to spend more time enjoying the facility, but was there basically to sleep.”

Nov 25, 2009 by Adolfo from Toronto,Canada
Overall Rating: 5

• Location.
• Rooms.

“Small size room, heating was boiling and there was no temperature control, no internet in the room, no noise insulation, very noisy hallways, very slow front desk service. Very disappointing for a 5 star hotel.”

Nov 22, 2009 by E. Jayne from Guelph,Canada
Overall Rating: 8

• Location is good, the main lobby is lovely and shopping was close.
• My room was only OK. It was older and mainly the bathroom but it was adequate for the little time I had to spend in it.

“Hotel lobby and area are good. The reception was great, the room was clean, but very ordinary and the bathroom was older. I was there on business and therefore was only there to sleep and did not use the facilities. Room services was the most ridiculously expensive and not that great.”

Nov 19, 2009 by Scott from Kitchener,Canada
Overall Rating: 1

• Location.
• The beds were terrible.

“The mattress was probably purchased when the hotel was built. It was the worst experience I ever had. The pool and hot tub had too many people. The change rooms were 30 yards from the pool, and there were no lockers available.”

Oct 28, 2009 by Nati from Toronto,Canada
Overall Rating: 8

• It was great.
• Room was clean but not as clean as it could. Ring marks (from drinking glass) on washroom sink and dust in corner of carpet was noticable.

“Great experience.”

Oct 27, 2009 by Andrew from Conestogo,Canada
Overall Rating: 8

• Good location.
• Only had a room with a double bed available. Forced an upgrade at additional cost!

“4 star Hotel in a great location. Nice pool.”

Oct 26, 2009 by Peter from Rockwood,Canada
Overall Rating: 9

• Nice location. Average room.
• $15 for a stella with tip!

“Bring lots of money if you eat or drink in the hotel bar. The most I have ever paid for a beer in my life. Park in City hall parking across the street. That will save you enough to pay for one beer. Nice hotel.”

Oct 24, 2009 by Jerry from Falls Church,VA
Overall Rating: 7

• Excellent location.
• Slow elevator service, over-priced mediocre restaurants.

“Well-located, massive characterless convention-type hotel; rooms are adequate (indistinguishable from any other 2-4 star hotel), facilities are convenient (except for very slow elevators). Staff is pleasant, entrance is unattractive. A good buy!”

Oct 21, 2009 by Tony from London,Canada
Overall Rating: 10

• Close to Eaton shopping centre and able to reach hotel from train station via the underground path.

“Very nice hotel and would defintely stay there again.”

Oct 21, 2009 by Paul from Ottawa,Canada
Overall Rating: 10

• Great staff, safe location. We stayed at Burlington Vermont with Priceline at the Sheraton loved it.
• Parking to much but we had the choice to park at a city parking lot which was fine.

“Great staff wonderful room on the 25 th floor and view of the CN tower what more could we want nothing negative from us .”

Oct 16, 2009 by Ken from Dartmouth,Canada
Overall Rating: 8

• Accessible to downtown.
• Parking cost.

“A nice Hotel but not exceptional.”

Oct 12, 2009 by Ben from West Linn,OR
Overall Rating: 8

• Lobby was very nice and updated..
• Rooms didnt seem to match the Lobby in quality.

“The Sheraton was quite nice at first glance, but was under construction and the rooms didnt quite match the lobby in style and quality. The staff was quite helpful and even refunded our parking fee when there was a mis-communication between the front desk and the Valet and our car was not brought around as requested, it was a nice surprise.”

Oct 9, 2009 by Ric from Grand Rapids,MI
Overall Rating: 10

• Beautiful hotel with great location.
• Charged $45 per night for parking.

“Overall this hotel was fantastic.It was right downtown in Toronto and was in walking distance from everything. The hotel itself was beautiful with a waterfall right in the lobby. The excessive charge for parking is the only negative.”

Oct 2, 2009 by Kim from London,Canada
Overall Rating: 9

• Friendly and helpful staff. Starbucks within the hotel was perfect. Location was amazing. All around hotel was very nice.
• I didn't like the one small double bed in my room, that was unexpected but manageable.

“I definitely recommended this hotel to everyone I have spoken to about my trip to Toronto. I was overly pleased with the hotel staff, they were very helpful with everything. They did everything to keep me as the customer happy, they informed me of local shopping areas, parking which was cheaper then the hotels etc. Definitely a must stay at hotel.”

Sep 30, 2009 by Robert from Belmont,MA
Overall Rating: 9

• Location was very convenient.
• Cost of parking $40 was too expensive.

“The hotel staff was accommodating when we found there was a mix up in my room. They rectified the situation in a very courteous and professional manner.”

Sep 30, 2009 by Tonya from Mississauga,Canada
Overall Rating: 9

“It was clean, friendly staff, comfortable beds... everything that I hoped for.”

Sep 26, 2009 by Russ from Waterloo,Canada
Overall Rating: 9

• Location and very friendly.
• At $40 per 24 hr. parking this is way to high!

“I would definitely stay here again...”

Sep 23, 2009 by Butch from Angola,NY
Overall Rating: 8

• Lcation for walking sights and access to subway system. Location for walking sights and access to subway system.
• The cleanliness of hallways needs attention. New carpeting is needed. Parking is overpriced.

“Great location for walking to Chinatown and Queen W. village. A few blocks from the sub-way system, free e-mail access in the lobby using hotel computers.”

Sep 18, 2009 by Dorothy from Sudbury,Canada
Overall Rating: 10

• Hotel was close to shopping,restaurants, hospitals and entertainment spots.
• Nothing.

“This hotel is excellent. The rooms were bight, clean and very comfortable. The bathroom was also a good size.The staff was very friendly and accommodating. There was public parking right across the street.”

Sep 15, 2009 by Susan from Belleville,Canada
Overall Rating: 6

“Only OK. I've definitely stayed at more nice 4 star hotels in Toronto.”

Sep 10, 2009 by Ethan from Grand Rapids,MI
Overall Rating: 9

• It was a great beds.
• Nothing.

“It was a great place to stay on a great street in Toronto.”

Sep 7, 2009 by Jessica from Bedford,Canada
Overall Rating: 4

• Nice restaurant.
• Escalators broken check-in/check-out machines out of order hole in closet door toilet didn't work at first.

“

”

Sep 5, 2009 by Laurie from Oswego,IL
Overall Rating: 10

• Second time at this hotel. Love the location. Got a great room with a great view!

“Busy hotel but lobby is very large. Centrally located. Rooms are very comfortable.”

Sep 4, 2009 by Maureen from Buffalo,NY
Overall Rating: 10

• Great pool and location
• Getting the car from valet took some time. Just busy.

“Great experience and staff could not have been friendlier!”

Sep 1, 2009 by Somewhat upset from Ottawa,Canada
Overall Rating: 7

• Located next to the Toronto Eaton Centre.
• That they upcharged me to stay in a king size bed!!!!!

“The hotel is very nice and well situated in the heart of downtown Toronto. The discrepancy lies with Priceline and the Sheraton as one contradicts the other. In particular, it is implied that you will be booking for a standard room (king) however when calling to confirm with the Hotel twice I have been assured that my room is for 1 king. Upon checking in the Sheraton continues to inform me that there is an additional $20.00 fee for a king size bed.”

Aug 30, 2009 by Brian from Fayetteville,NY
Overall Rating: 5

• Staff was friendly with the exception of the regisration staff.
• Hotel hallways, room were dirty; A/C did not work well.

“At 4-stars the hotel is overrated. Perhaps the upper tower is newer and/or cleaner. The hallways on the 14th floor were stained. Hallways lined with yesterday's room service trays. Room seem to shoddy. Bathroom had insufficient ventilation. Public spaces were very nice. Tourism desk added (undisclosed) markup to all tickets, tours booked through the hotel.”

Aug 30, 2009 by Lee from Coquitlam,Canada
Overall Rating: 8

• Convenient to attractions. Close to Subway and transit.
• We were in the older wing of the hotel. Dated decor. Sharing elevator with office patrons.

“My son was quite impressed when we arrived late at night and saw the grand entrance to the hotel, but when we were then sent to the Richmond Tower (the older wing of the hotel) his disappointment was evident. The Richmond Tower is very dated. The dull colored tan walls and the dirty carpets had us worried, but when we opened the door to the room we found it to be well-appointed. The beds were comfortable and it had all of the amenities we needed. The staff we encountered were always pleasant and helpful. The answering machine was apparently not working in our room and a friend who was trying to get in touch with us managed to get a bell-hop to bring a note directly to our room.”

Aug 29, 2009 by Richard from Longueuil,Canada
Overall Rating: 10

• Very good reception with professional staff & comfort.
• Nothing in particular.

“Very beautiful hotel, well located (in front of City Hall). The staff welcomes you with a smile and makes the effort to give you nice room accommodations. In the lobby there is a DJ with nice music while you sit on comfortable sofas (drinking free limonades). The children used free computers with wireless Internet. The rooms are very nice and spacious. We enjoyed the pool and the spa (and walk outside in the garden). In all very good experience for the all the members of my family.”

Aug 26, 2009 by Mike from Flemington,NJ
Overall Rating: 9

• centrally located
• too much traffic in drop off area near front door

“This hotel provided everything you expect from a US based Sheraton. The service was excellent, the rooms above average, and the location was superb. Giant hotels like this one always have one drawback and that is they sometimes feel like a train station with so many people coming and going. Squeezing into an already full elevator or standing in line for over 5 minutes at the information desk is annoying but certainly manageable.”

Aug 25, 2009 by Jody from Hamilton,Canada
Overall Rating: 7

• Very clean, lots of elevators - didn't have to wait long.
• Not accommodating.

“I phoned them after making the reservation to ensure we would get 2 beds for the 4 people that would be staying in the room. They told me they couldn't guarantee it, which didn't make any sense. Then I called again on the day of our visit and was told that all the double rooms were booked, but that they would try to get us into one. When we got there, we were told there was nothing they could do. So all four of us had a room with one king bed. We did get a roll-away bed, but that only slept one, so three of us still had to sleep together on the queen. I'm not sure why they wouldn't allow me to request a room with two doubles from the beginning. It would have improved our stay greatly!”