User Reviews for Metropolitan Hotel

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Feb 3, 2007 by Jack from North Bay, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Central location.
• Rooms are not at 4 star levels but the rest of the hotel certainly is.

“Very courteous, friendly staff.”

Jan 18, 2007 by Matt from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Nice rooms good location excellent service free wifi.
• Parking is expensive.

“The metropolitan hotel is a great value and is located near can tower and a public ice skating rink. Every sight is within walking distance except maybe casa loam and science centre. Free internet in business centre or free wifi in the lobby. Friendly and helpful staff. Near St. Patrick subway station for easy access to entire city. Room service always reset our room even if we had a late start (left room after 12pm and still came back to a cleaned room).”

Jan 4, 2007 by Marsha from Richmoundhill, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• I like the special care that was given.
• The size of the room.

“Very good and nice lobby. Staff made check out a breeze.”

Jan 4, 2007 by Jian from Scarborough, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Convenient location. Close to subway.
• Room is small.

“Great location. Close to subway. Walking distance to downtown, Chinatown.”

Nov 6, 2006 by Ryan from Belleville, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very comfortable beds.
• Fitness center was small and lacking in equipment.

“Everything was good - staff was friendly and helpful, rooms were comfortable. My only annoyances were that there was no vending machine in the hotel and the login page for the web access never mentioned any prices. I was surprised to be charged $40 for web access when I checked out.”

Nov 2, 2006 by Luda from Chicago, IL
Overall Rating: 4
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location is excellent.
• The room was tiny.

“As a 4 star hotel, they should not be offering such a tiny room.”

Nov 2, 2006 by Laura from Virginia Beach, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[9]

• I liked the downtown location.
• The room was nothing special.

“We expected a luxurious room. We are still pleased to have had a room in downtown Toronto for the price we got, but didn't feel pampered.”

Nov 1, 2006 by Robert from Tacoma, WA
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[6]

• Toiletries
• Smelled like cigarette smoke even after I stayed there two days.

“Not a 4-star hotel. Smelled of cigarette smoke even after I stayed there two days. Worn and ugly painted furniture. A small room. Bathroom not luxurious.”

Oct 31, 2006 by Tara from London, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Friendly staff and Convenient.
• Small room.

“The hotel is very conveniently located close to shops, restaurants and business facilities. The Chinese Restaurant is wonderful. The staff is very friendly and helpful and the facilities are adequate.”

Oct 30, 2006 by Bridget from Fenton, MO
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[8]

• The service was very quick and friendly.
• The rooms were old, there was only a dial up connection and it was nowhere near a 4 star rating.

“I would not want to stay in this hotel again. The rooms were just not up to the 4-star standard that I am used to. They were old and needed to be updated and there was no high speed connection in my room.”

Oct 29, 2006 by William from Riverview, NB CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great staff. Knowledgeable of the surroundings.
• Dated decor and amenities. Small room.

“No turndown service. No biggie. Wouldn't pay $100 for a chocolate and bottle of water. Six elevators, never a long wait.”

Oct 29, 2006 by Jim from Livermore, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[6]

• It was clean and everything worked. The staff was courteous.
• There was no internet access in my room. When asked why they said because I had rented and therefore a lesser quality room.

“The Metropolitan Hotel is a clean and safe hotel that has a very courteous staff. The location is in a side street that is quite a ways from the main business center of the city. They do not provide internet access in all rooms which is a basic staple for business travelers and a disappointment. They apparently provide a less class of service which is the excuse they gave for the lack of connectivity. I rate it a 3.5 of 5.0 for a business traveler.”

Oct 21, 2006 by Emanuel from Passaic, NJ
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• The bed was very comfortable.
• The room was extremely small.

“Not a bad hotel, but it ranks far below other 4-star priceline hotels in Toronto. The Hilton, Sheraton, Inter-Continental were much better. This hotel really should be reclassified as a 3-star.”

Oct 20, 2006 by Doug from Lyndhurst, ON CA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[6]

• Price, and that's all.
• No Internet in my room. Is this the Third World?

“Overpriced (bar and restaurant) with indifferent service. And there is no Internet access in my room. I was told that I needed to have a different class of room before they'd even offer for- pay Internet into it. ? I will never stay here again unless I have an iron- clad guarantee that I can get on the net to work when I choose, not if the hotel deems me sufficiently worthy to gain said access.”

Aug 3, 2006 by Jennifer from Ottawa, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great staff, concierge and valet were so friendly.
• No wireless internet available.

“Great for leisure travelers, probably not so great for business if you need internet connection. Good for kids since they have a nice pool, however it is expensive to eat at the restaurants and they are not to kid friendly (meal).”

Aug 1, 2006 by Mellonie from Lacona, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff.
• We had very limited space, the beds were twin - I think.

“The staff was great but, the room was not a 4star, the beds were very small. I think they were twins. My spouse and I are not the smallest of people.”

Jul 23, 2006 by Kt from Latham, NY
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[4]

• The bed linens were very high quality.
• The location is not convenient, the rooms are VERY small.

“We got a very good rate for this hotel, but nonetheless, it was expensive. This is due to the less-than-prime location- we wound up taking cabs everywhere.”

Jul 18, 2006 by Jack from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• Good sized rooms.
• A '4 star' hotel should have wireless internet access and a better room service menu.

“I enjoyed the ambiance of the Metropolitan hotel. My room was spacious, well decorated and clean. However, the hotel does not in my opinion live up to it's 4 star designation. Wireless internet access (it is 2006 even in Canada right?) is not available throughout the hotel. Paid (paid?) dial up is all that is available in most rooms. The room service menu is quite limited and has so-so hours for delivery. If you are a night-owl though, forget it. While I didn't fear for my life the surroundings of the hotel are a little ominous; dark high rise apartments, convenience stores and a parking lot. ”

Jul 17, 2006 by Jim from Syracuse, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location, friendly staff.
• Small room, understaffed front desk.

“This is a nice hotel in a great location. The room was a little small for a 4 star hotel, and the carpet could be cleaner. The front desk was understaffed, and it took longer than it should to check in/out. The front desk staff was very friendly and helpful. I would be happy to stay in this hotel again.”

Jul 15, 2006 by Timothy from Ottawa, ON CA
Overall Rating: 6
Cleanliness:[6] • Staff:[10] • Location:[8]

• Staff were exceptional.
• No Internet access available in the room.

“In my opinion I would not rate this a 4 star hotel.”

Jul 2, 2006 by Burke from San Francisco, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location.
• Old furniture, poor AC, pay for use internet, internet not in every room.

“The hotel is supposed to be a 4 star but my room felt like a 2.5 star. The air conditioning wasn't working, there was no internet access in the first room they put me in, and there was a charge for the internet in the end. the room they gave me was below my expectations.”

Jun 27, 2006 by Jordan from Belle River, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• Upgraded to a suite, really nice after parking my car in the horrible lot.
• The parking was horrible. I had the hardest time parking, not impressed.

“It was really nice, everyone was great, the room was amazing.”

Apr 25, 2006 by Jodi from Spencer, MA
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[6]

• The location.
• The room was very small and the parking garage was very tiny.

“I didn't like how the hotel charged you $5.00 facilities fee when didn't even use the facilities (gym/pool). Also there was no parking in their parking garage when we arrived. No attendant helped us when we parked our car in front of the hotel take our luggage out. The parking garage was an accident waiting to happen. It was very small.”

1 of 1 people found this review helpful.

Mar 27, 2006 by Siu P. from New York, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[8]

• Efficient cleaning staff.
• No newspaper delivered in the morning. You have to go to the lobby to pick it up.

“OK, clean hotel, but it shouldn't be a four star hotel. The check in or checkout staff was slow. The Marriott Eaton or Bloor is better hotel.”

Mar 21, 2006 by Karen from Vancouver, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff, location.
• Rooms are small, not luxuriously furnished.

“Good location, friendly staff. However, rooms were small, had little storage, no free internet, and very thin sheets and blankets.”

Mar 19, 2006 by Mimi from Sault Ste. Marie, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Service was great!
• Rooms not quite what we thought they would be!

“Our stay was great. We really enjoyed it. The hotel is very close to downtown T.O.'s major attractions. It was kind of deceiving because we thought it was closer but for the most part, it was ok and didn't take very long to get where you wanted to go. Very close to Eaton's Centre, which was awesome!! Next time we might try to go closer the Rogers Centre (Skye Dome), Much Music etc. Just because it would be within walking distance. Overall our stay at the met was great. We had so much fun.”

Mar 19, 2006 by Tim from Sterling Heights, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Clean, our upgraded was sharp!
• The room we initially got wasn't spectacular, but after it was upgraded, it was nice!

“I would stay here again, good location (near the subway) and close to many touristy places. Easy to find using map quest.”

Mar 16, 2006 by John from State College, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The front desk staff were very customer service oriented.
• The hotel's oversells the beds. It said linen duvets but in reality the beds were covered by top sheets.

“This hotel provides desirable amenities at a value, D toiletries, iron, ironing board, plenty of wooden hangers, minibar, internet, coffeepot and a clock radio with a CD play all new and in working condition. It also is located close to the Eaton Centre, other shopping, China Town and a subway stop that can take you most places you want to go. The rooms were newly redecorated, but the carpet was a little worn. A giant bath towel sheet and rubber bathtub mat were provided the second day, but not the first. We were disappointed by the beds because we were looking forward to the advertised fluff, but we all slept well. Bathroom counter space is adequate, but not tremendous. Hallways could be lit better, but I always felt safe. Our stay was a good one.”

Mar 11, 2006 by Joan from Calais, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very friendly and could not do enough for you.
• Cannot think of anything.

“Hotel was clean, staff was excellent. Would strongly recommend to family and friends.”

Oct 6, 2005 by Jim from Los Angeles
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[1]

• Beautiful lobby, public spaces, comfortable beds
• Ridiculously small rooms, tiny closet space, very low popcorn textured ceiling, bad elevator service

“This is the worst hotel I have ever stayed at in Toronto.

Way overpriced for what they deliver. Located in awful neighborhood.”

0 of 1 people found this review helpful.