User Reviews for The Westin Harbour Castle

Research User Reviews for The Westin Harbour Castle (441-460 of 738)

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Sep 27, 2006 by Sarah from Auburn, NY
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[4]

• The view from our room was great. We could see the lake and the city, it was beautiful.
• Room not very clean, no vending machines, hardly any restaurants within walking distance.

“I was a little disappointed with this hotel. The cleanliness was not at the standard I would've expect from a 4 star hotel. The furniture was dirty and the chairs were stained, the room had a foul smell. There were no vending machines to be found, we had to walk 4 blocks for a soda. The only parking option was valet and that was $30, disappointing. The only good thing was view from the room was magnificent! I don't think I would stay at this hotel again.”

Sep 26, 2006 by Rita from Edmonton, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful location, fantastic hotel staff.
• Grout in tub had some discoloration, looked like mold.

“The friendly and helpful staff were a delight to deal with. Hotel location is excellent. High quality of accommodation and excellent restaurants made this a must for any traveler.”

Sep 25, 2006 by Anil S. from Rochester Hills, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything is good.
• There are no smoking rooms in the hotel. I am a smoker and it is most inconvenient hotel from my perspective. I will prefer an alternative.

“Overall the amenities in the hotel are good. The negative aspect for me personally is that there are no smoking rooms in the hotel. I am a smoker and it really does not work for me. I am a frequent user of your web-site, in fact every week. I would prefer another hotel which provide a smoking room.”

Sep 21, 2006 by Karen from Lakefield, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful view and hospitable staff.
• Neighboring doors to rooms too close so disturbing banging doors late at night

“The hotel is a beautiful hotel, nice view, courteous staff, but unfortunately getting into the hotel is a little bit confusing.”

Sep 21, 2006 by Amy from Redmond, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Upgraded our room free of charge - nice view.
• Expensive parking $17/day for self park.

“Very nice hotel in the heart of Toronto, with nice views of the lake. Nice room features, and very friendly and helpful staff make this a great choice. Be aware of high dining prices, and expensive parking.”

Sep 21, 2006 by Doug from Lyndhurst, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• N/A
• Location is not ideal but not bad either.

“Clean, busy, safe, great views from some rooms - but too far away from the downtown business district to work as a regular hotel for me. ”

Sep 20, 2006 by Lee from Wayne, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• Everything, especially the staff.
• The location was a little out of the way.

“Excellent hotel in every category. Very romantic.”

Sep 18, 2006 by Clay from Winnipeg, MB CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Excellent quality, great view, close to Lake Ontario.
• Somewhat removed from the best shopping / eating / theater areas.

“The hotel represented very good quality for the price compared to other similar hotels in Toronto. It was completely booked when we were there since the Film Festival was on. Staff were very helpful. We had a room on the 24th floor with a view of the lake, as well as the CN Tower. Although the location would seem ideal, it was a fairly lengthy walk to restaurants, theaters, and shopping - including walking under the overpasses. Overall it was a positive experience and the price was very good.”

Sep 18, 2006 by Greg from Danville, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very nice staff, beautiful great facility.
• Didn't have enough time to take it all in :-)

“This is a first rate facility, with beautiful guest rooms, a lovely lobby area, and a first-rate ambiance I intend to stay here again for future trips to Toronto.”

Sep 18, 2006 by Raj from Ottawa, ON CA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• Great view of the harbor.
• Bed not comfortable; TV remote was not good.

“A mediocre 4 star hotel. The bed was not heavenly, the room's TV remote functioned poorly, the hotel blocked out a local community station with its own marketing channel. That said, it did have a very good view of Toronto harbor Overall, a mixed review. There are better options in Toronto.”

Sep 16, 2006 by Dawn from Baltimore, MD
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[9]

• Convenient, efficient and friendly staff.
• The room did not have a heavenly bed, which is a standard feature of Westin hotels.

“I didn't know if that meant that we would be on a particular floor level, etc. What it meant was that we were in a room which was neat, but needed updating as the wallpaper was peeling in a part of the room, and the bed was a rather stiff mattress, and a full sized bed, rather than a king bed which we had reserved. It also did not have one of the heavenly beds that are typical of other Westin's I've stayed in.”

Sep 16, 2006 by Robin from Manor, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful, luxurious, convenient.
• Expensive for everything else except the room.

“Name your own price will be my program from now on! I stayed in this beautiful, luxurious 4 start hotel for $92/night which is what I would have paid to stay further away from where I wanted to be in a moderate hotel. It was convenient to everything and the rooms were magnificent! Highly recommend, just bring your wallet if you eat or drink in the hotel.”

Sep 15, 2006 by Betty from Gulfport, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I had a luxury, comfortable room with a fantastic view. The entire hotel was spectacular.
• I was disappointed when I went to the pool and there was an exercise class ongoing, of which I was asked to pay additional money to join in.

“This hotel is situated in a prime location right at the harbor and is within easy access to public transportation. In fact, the on-and-off trolley tour stop right in front of the hotel. Walk a few blocks and there are harbor tours and the main bus/train stations. Everything was first class, so be prepared for pricey meals and drinks and $20 a night valet parking. The view from the top floor restaurant was spectacular and well worth the price of a drink. The meal I had however was not a good value for the money, so I suggest you skip the meal and enjoy a drink and the view.”

Sep 14, 2006 by Robyn from Corbyville, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Loved the amazingly comfy bed and modern decor of the room.
• Room service menu items were inordinately overpriced.

“Beautifully appointed hotel (especially in the newly renovated North Tower) Close to all the cool stuff in downtown Toronto.”

Sep 14, 2006 by Vickie from Merritt Island, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, view and staff.
• Difficult entrance, had broken foot, bed uncomfortable.

“Nice location, easy to find. friendly staff, good view. dated, older hotel. Bed too low, mattress uncomfortable, bottom sheet rough. Room cramped. Not enough drawer or closet space, with ironing board up could not come and go to the bathroom.”

Sep 13, 2006 by S from Irvine, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Nice location, good decor, usual 4 star features.
• Some of the room and bath amenities mentioned were not present.

“Overall it was a good deal.”

Sep 13, 2006 by Tom from Marysville, MI
Overall Rating: 5
Cleanliness:[10] • Staff:[9] • Location:[9]

• Nice location, nice room, professional staff.
• NO SMOKING! Given small room.

“The hotel was fine. The Westin and soon Marriott are no smoking chains. I will not risk being put in a no smoking hotel again.”

Sep 12, 2006 by Anita from Ontario, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• The rooms were nice and the location was great.
• Parking was terrible. The valet people were not very nice or helpful.

“I received an awesome price for this hotel. Considering, 2 or 3 star hotels in the same area were going for about $100.00/night. It's a very nice hotel overlooking the harbor. I liked the proximity to the Eaton Center and Younge street (we walked there one night). I also hear there was a huge nightclub 2 blocks away. (although I didn't get a chance to go). There was a small grocery store right in front of the hotel that was very convenient for bagels/breakfast in the morning. The beds were very comfortable. Parking was horrible. There was no parking nearby or on the street so really the only option for us was to park valet and it was $30.00 a night! On top of that, the valet folks were not very friendly (maybe because I didn't have enough money left over to give them a generous tip!). Overall, I would recommend this hotel (mainly because of the great price) to anyone visiting Toronto.”

Sep 12, 2006 by Doug from Lyndhurst, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Nice room, once it was clear I needed a King size rather than 2 beds
• Location is not ideal but not bad either.

“It's a fine hotel that charges for everything. No freebies of any kind - Internet is extra - though you do have a very early morning coffee shop available that serves cappuccino.”

Sep 10, 2006 by Mike from Chicago, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location, service and rooms are good.
• Could not get connected to their Internet.

“Room is very comfortable. Service is prompt and accommodating. Facilities are well outfitted and clean. Parking is somewhat expensive but can walk or cab to all downtown.”

Sep 10, 2006 by Nathan from Deseronto, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• The staff were friendly and helpful.
• The exterior shows its age as did the room we had.

“This hotel has an excellent location and the view of the harbor and lake from our room was excellent (though the windows needed to be cleaned). The staff were friendly and kind. The exterior of the hotel shows its age and the room we had was also due for renovation. The bed was very comfortable. The room temperature was a little tricky to control.”

Sep 7, 2006 by Minh from Prior Lake, MN
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[9]

• Good location, free starbucks coffee, friendly staff.
• H2O temperature erratic, old room, not really a 4* level hotel, outrageous parking fee!

“Overall ok impression.”

Sep 7, 2006 by Andrew from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great if going to the islands. Close to CN Tower, Union Station, Great Pool and Sauna.
• Walk to Union Station was a lot better than I expected. The area should improve greatly as new condos are being built.

“My room on the 26th floor had a great view of the lake and the CN Tower, The room was spacious, had a queen bed, a couch, a table, coffee table, and good size bathroom. Used the pool and sauna in evening, so did not have to use the shower in my room. I liked that the hotel was away from the downtown area, since it gave me a chance to relax. You can eat a good cheap breakfast/ lunch across the street from the hotel for $5 and there is a market where you can get food. They don't want you to put anything in the refrigerator in your room but if you get a few drinks and a sandwich, it will save you a great deal of money. I also brought along a number of packages of cookies to have as snacks which was a great idea because if you use anything from the room fridge, it will cost you a lot, so don't be tempted. The rate I got was great for the quality and service of the hotel. Staying at a Westin without using outside services could be excessive. The pool and sauna on the fifth floor was great as a place to relax. There were a lot of kids and families. I was by myself. If you like to swim, make sure you bring some goggles along with you. If you are going to go to the islands, the ferry terminal is just downstairs. If you are going to take a train trip to Niagara Falls, Union Station is in walking distance. Taking the train is a great idea, again, if you want to save some money. The tours can cost about $100.00 or more. You can get a bus from the train station to downtown for about $3. This will also take you to all the places you would want to go to and bring you back to the train station. When you get back from your visit, you can walk back to the Westin.”

Sep 6, 2006 by Kevin from Springfield, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff, great location, great city.
• $50 breakfast.

“If you are going to be in Toronto and want a no-nonsense first class hotel with all the bells and whistles, this is your place.”

Sep 4, 2006 by Brooke from Detroit, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Harbor castle is very well maintained. Clean. Beautiful waterfront location.
• No negatives come to mind when thinking about this hotel!!

“The Westin Harbor castle is my favorite place to stay in Toronto! It is located on the waterfront, a very short distance away from the busy heart of downtown but very near reliable subway. The hotel is beautifully elegant and clean with professional and friendly staff.”

Sep 4, 2006 by Edward from Port-Of-Spain, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The comfort of the beds.
• The distance from everywhere.

“Class act.”

Sep 2, 2006 by Jay from Astoria, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Awesome location.
• Extra charges for EVERYTHING.

“Great location with average rooms. Excellent hotel for business travelers but for vacationers, too many "additional" charges and very inconvenient parking.”

Aug 29, 2006 by Sharon from London, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful harbor view.
• Restaurant prices were very high.

“The hotel staff were courteous and helpful although the concierge staff were somewhat vague with a more complex request for directions. Our room was a good size and very inviting. We especially enjoyed the lovely view of the harbor!”

Aug 24, 2006 by Nancy from Berkeley Heights, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location was perfect. Ferry to island right there.
• Not many options for breakfast.

“Very nice hotel with nice rooms and great location for walking to Rogers Stadium & ferry.”

Aug 23, 2006 by Richard from Barnstable, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful water views, liked the pool.
• Cost of parking and need to use valet parking.

“Modern well appointed hotel with excellent facilities. Liked the pool and exercise room.”

Aug 23, 2006 by Shawn from Rochester, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Elevators worked quickly every time. Lots of marble. Beautiful lobby.
• First room smelled like spoiled milk. Had to change rooms.

“Met or exceeded our expectations at every level. The only downside was the hotel was not on the subway line and valet parking was overpriced at $30 per day.”

Aug 23, 2006 by Mike from Boston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Got a good deal. Was pleased with the room. Great location.
• Shower water not hot enough. Needs a more social atmosphere.

“Overall, I was very pleased with the Westin. Great downtown location on the waterfront. The room was what I expected - modern, comfy. Nice touch with the plasma TVs. Here are my (constructive) criticisms:1. Shower water not quite hot enough.2. The hotel needs a more active social venue. By that I mean there was a hotel bar (with great bartenders), but there wasn't much activity. I'm not even single any more, but when I go to the bar to take the edge off, I expect to see people other than the bartenders there.3. The hotel is right on the waterfront, but you tend to forget it. The strength of this hotel is its location. I don't think it plays to its strengths much. Need more open views & venues that take advantage of the scenery. Just my 2 (Canadian) cents. Overall, I'd stay there again... but you definitely have to leave the hotel to enjoy yourself (for instance, when you're on a business trip).”

Aug 22, 2006 by Jelle from Indialantic, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very large room with great view. Friendly people. Quiet. Clean.
• A little bit of a traffic situation in front of the hotel (buses/shuttles could not drive all the way up to the lobby entrance)

“The staff was very friendly. We got a nice room with a harbor view. I think it was one of the 'non renovated' rooms, but still it was very nice, clean, large, quiet, and the view was great.”

Aug 22, 2006 by Chris from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Excellent linens, inexpensive high speed Internet
• If you are not driving, it is a long walk up stairs to get to the lobby from the street.

“The Westin Harbor Castle is ideally located in south downtown Toronto. It is right on the lake, over looking the inner harbor. Transportation is readily available including public transit, taxis, walking and cycling paths. The lobby and lounge is very classy and well maintained. The rooms are spacious, well lit and very clean. The basic room is more like a suite with a large bathroom, comfortable couch and coffee table, work desk, and excellent television. One can feel a ease entertaining clients and friends. The towels and bed linens are top quality. It feels like a 'real' holiday staying at the Westin!”

Aug 21, 2006 by Erika from Buffalo, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was helpful and accommodating, rooms were swanky.
• Parking was extra money.

“Excellent hotel, great stay.”

Aug 18, 2006 by Gloria from San Francisco, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Recently renovated corner room, new flat wall mounted TV.
• Got woken up at 4am, walked down from 26th floor for a false alarm.

“beautiful 4 star hotel. walking distance to CN Tower. Lots of people walking around at the Harbor area. Area is safe, neighborhood safe.”

Aug 17, 2006 by Sean from Coquitlam, BC CA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[8]

• It had a beautiful view of the lake. Easy to get to most places from here.
• Wasn't as high quality as I expected.

“I was expecting better from what I'd heard about the hotel. We had a very nice view of the lake. The so called 'heavenly beds' were not so heavenly and I found someone else's hair in my bathtub. The staff was very friendly and helpful and the rest of the hotel was very clean. Location was great but I definitely would not have paid the asking price for this room. Overall our stay was satisfactory at best.”

Aug 17, 2006 by Wayne from Miami, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly staff.
• A little out of the way (financial district).

“Overall nice property.”

Aug 17, 2006 by Peter from Ames, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Location on Lake Ontario, convenient to shows, sports.
• Walk to rest of downtown requires walking under overpasses--ugly.

“One of the nicest rooms and best views I have had, Lots of room, good desk for working, nice gym and pool -- everything I wanted.”

Aug 15, 2006 by Katy from Dearborn, MI
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[8]

• Beautiful hotel. Restaurants were great. Beautiful view from the room.
• We had to pay $30 extra for a water view. Wish there had been some sort of balcony. Strands of hair in the shower and bathroom.

“Beautiful hotel in a pretty good location. Our room had a view of the water and it was very nice. We thought that our room would have the heavenly bed. Not sure that it was. It was comfortable, but definitely not heavenly. I would recommend the hotel and stay there again. ”

Aug 15, 2006 by Kim from Miami, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[8]

• Nice views of lake.
• One rude staff member & rooms are old.

“The hotel is in need of a make-over. Rooms are getting quite old, and the hallways are as well.”

Aug 13, 2006 by Simon from Windsor, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Very good location, around 15 min walking to CN tower.
• Internet is not free and parking is expensive,

“The hotel's Self parking is $17/day and leave them to park is $30/day. Plan your next day trip well before got there because Internet costs around $10/day.”

Aug 12, 2006 by Nancy from Dublin, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[6]

• We were upgraded to a lakeside room.
• We had to queue to check in for over 30 minutes.

“The Westin, being located at the harbor side, is a fair walk into the city. The very busy lobby and bar are both very dated in appearance. We stayed in one of their newly renovated rooms which were plush, clean and spacious. All staff were friendly and helpful. On the whole an enjoyable stay.”

Aug 11, 2006 by Brian from Roswell, GA
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[10]

• Great waterfront location, very nice hotel.
• $30 parking, obnoxious valets, internet charges and also those lovely Canadian taxes.

“Nice hotel. Completely non-smoking. Sneaking a cigarette was a challenge. Like all of the nicer Canadian hotels you will be charged for everything so add 70% to your room charge to get a more accurate estimate of your stay.”

Aug 10, 2006 by Johari from North Potomac, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Westin has really great staff that is very good at accommodating travelers.
• The bar staff was not very friendly. The shower ran cold at times. There is a charge for local calls.

“The Westin is at a great location right next to the ferry and boat tours to the island. There is a restaurant at the top of the hotel that overlooks the city and Lake Ontario. You can walk to downtown locations or to restaurants. There is a nice grocery store across the street. The bell hops, concierge, wait staff, and check in assistants were all very helpful. The business center even waived the charge for using the internet to check in for my flight home. The shower ran cold sometimes, I had problems with one bartender, and I do not think I should be charged $2.00 for local calls. Otherwise, it was a great stay. This is my second stay at The Westin for Caribbean weekend and I would choose the Westin again.”

Aug 10, 2006 by Carolyn from Roseville, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Almost everything.
• Parking.

“The restaurants were a little expensive and they charged $30/day for valet parking without telling us. However they took the valet charge off our bill, so overall we're very happy with our experience.”

Aug 10, 2006 by Kim from Calgary, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[10]

• Location and Modern Decor.
• Service and Cleanliness. No Maid Service or Towels.

“We were completely taken aback at this experience, as we had stayed at this hotel through a regular booking in the past and were pleased. We were originally given a room that was filthy and musty, but moved once we complained. The new room was modern in decor and quite nice, however even after repeated requests we did not receive towels (1 hand towel all weekend) and did not have our room cleaned until late (after 8pm) on the 2nd day. Not acceptable.”

Aug 10, 2006 by Brian from Lakewood, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[10] • Location:[10]

• The location on the water in Toronto.
• For allegedly being a four star hotel, the quality was poor and I would never pay the full price that was listed for this hotel. Was 2 star at best.

“The lobby was magnificent and had all of the makings of a four star hotel. I was able to land this hotel for $100.00 a night when a regular rate was $300.00. What a deal. Until I got to the room. I don't even think it was worth $100.00 a night. The bed folded from the wall, the wallpaper was pealing off of the walls. The room seemed cheap and dirty. Not what I would expect from a 4 star hotel with regular rates of $300.00 a night.”

Aug 9, 2006 by Storm from Ypsilanti, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Large rooms. It will be even better when the renovation is complete.
• $30 more for a renovated room. The older rooms are showing their wear. Also, $10/day for Internet access is bothersome.

“Nice hotel. Location is better than I'd read in reviews. It's only 3 blocks from Front Street. The walk isn't threatening at all, even in the middle of the night, unless you grew up in Mayberry RFD or something.”

Aug 9, 2006 by Machonn from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very Clean and upscale. Loved the Plasma TV in each room.
• Restaurant was overpriced $30 for Chicken.

“This Hotel is located conveniently adjacent to yonge St., the heart of activity in Toronto located close to great restaurants and public transportation. A great stay!”