User Reviews for The Westin Harbour Castle

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Apr 4, 2007 by Susan from Owen Sound, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The view, the bed, the pool and the hot tub. All wonderful.
• Would have loved an adults only pool.

“Great location rooms nicely appointed. Was provided the room that I had asked for.”

Apr 4, 2007 by Ronald from Cote St. Luc, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[5]

• View was excellent from the room.
• Pumped in Smell OK but could be slightly less.

“Had a great time with my wife. Room quiet. Great getaway. User friendly with great staff and assistance if required.”

Apr 4, 2007 by Bryce from Owen Sound, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Room was clean and modern with a great view.
• The "coffee station" was not replenished from the last traveler.

“Nice hotel in a location within walking distance to attractions and great view of the lake and city.”

Apr 4, 2007 by Reaniece from Buffalo, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Ideal location, 4 star appearance.
• Service was less than perfect, but did not ruin the experience.

“This hotel is located on the waterfront, just a hope away from Toronto¿s Yonge street district for shopping, dining and entertainment. The lobby was spotless and the entire hotel had a modern chic feel to it. The room could have use a little dusting, but besides that, very nicely furnished. The view outside of my window was beautiful, facing the lake. I'd strongly recommend to anyone traveling to Toronto.”

Apr 3, 2007 by Gavin from Montreal, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• The room and staff.
• It was a little further out of town than ideal, but not so much an issue.

“Pleasant, entertaining, clean, friendly.”

Apr 3, 2007 by Sean from Moncton, NB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• Top notch service from check in till check out. Best hotel I have stayed in.
• For our purposes the hotel was further from our event that other hotels.

“Well worth the money, whatever you have to pay. The desk staff, housekeeping, etc were all top notch. This hotel has a great reputation for a reason, it is great. NHL Hockey Teams use this as their hotel when in town, so you might get a little starstruck too!”

Apr 3, 2007 by Cheryl from Smiths Falls, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Decor, Atmosphere, Deluxe Room.
• Convenience to public transit.

“Great accommodations and ambiance. Only drawback is that you need to take taxis or walk to downtown core. Fine in good weather, not as convenient as other hotels more closely connected to underground system.”

Apr 2, 2007 by Charles from Tega Cay, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• View of the lake was incredible.
• $30 to park-downtown rates. Can't be helped.

“Large room with incredible panoramic view of lake. Very upper-end "spa" like in its decor. Large flat screen with dream bed that is very comfortable. Wish my wife could have joined me on this trip as it was beautiful.”

Apr 1, 2007 by Dave from Fall River, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Quiet room.
• Noisy lobby, waited long for breakfast.

“Enjoyed the hotel.”

Mar 29, 2007 by Donna from Warren, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked how they offered us a room with two double beds when we were guaranteed a king size bed.
• The price of parking! I would have liked a more casual dinning area, too.

“Very helpful and the rooms, pool and lobby area were great. I was also grateful that this hotel had room service, as we got in late and didn't need to leave early the next morning to try and look for some where to eat.”

Mar 29, 2007 by Beth from Buffalo, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nicely appointed rooms, flat screen TV, lounge chair, bathroom.
• Room was not as clean as I would have expected.

“The view of the lake was a treat.”

Mar 28, 2007 by Mary A. from Mississauga, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The room was fantastic, as was the ventilation and the bed! Starbucks coffee in the morning was a great way to get up in the morning.
• The smell of the lotion and shampoo was not for me. The cost of the movies and use of the internet were a bit pricey.

“The hotel and its staff was great from those we met when we pulled in front of the hotel to those we said good-bye to when we left. Everyone was genuinely nice and informative. The overall design of the room was spectacular. The ventilation, the pillows on the bed, and the bed itself were the best. As you can tell I have no real complaints.”

Mar 28, 2007 by V from Laval, QC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[6]

• Bed, Starbucks coffee, Swimming facility.
• Service desk does not always take calls. Local phone calls are charged.

“This hotel was nice, but I¿ve seen much better rooms in the 4 star categories. The service was mediocre; the reception desk was not always available to take calls. Everything costs extra, If you want to use the bottled water in the room it costs $5.95, Local phone calls cost $2 each (this is called "price gauging"). I was afraid to turn on the TV, I thought to myself: Will they charge for this.”

Mar 28, 2007 by Jamie from Hamburg, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[2]

• Friendly staff.
• Too far away from subway station, far away from everything.

“Newly refurbished rooms are lovely. Some work crew noise still ongoing as of 3/24/07. Be aware it¿s a long walk to nearest subway station and other attractions.”

Mar 28, 2007 by Janice from Peterborough, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• An amazing first impression that never ended!
• The tub would not stay filled with water, but was repaired on my last day.

“Outstanding hotel. I can hardly wait for another opportunity to return to it!”

Mar 28, 2007 by Bob from Rochester, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The location was close to area attractions. The room was comfortable. The pool and health club facilities were nice.
• The cost of parking. The quality of the toilet tissue.

“This is a convenient location to several area attractions. I.e. sports, theater district, st. Lawrence market, yonge st.”

Mar 28, 2007 by Robert from Farmington Hills, MI
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Location on waterfront, great views of harbor.
• We found the room in need of a vacuum, dusting. Also the hallways.

“Would have been extremely satisfied if the room was cleaner great location for events downtown, baseball, hockey, Ontario place, etc.”

Mar 28, 2007 by Larry from Sheffield, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Workout facilities were great. Everyone was friendly.
• Parking was too expensive.

“Everyone was very friendly and helpful and they all took time to answer questions we had in spite of the fact that they were all very busy. That alone impressed us all very much.”

Mar 27, 2007 by Francis from Angola, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Location on the water.

“Room was spacious; nice flat screen TV; pool was inviting and large.”

Mar 27, 2007 by Marwan from Outremont, QC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[8]

• The hotel is amazing a bit big therefore staff not friendly but overall great place I would stay again.
• Excellent overall.

“I stayed there for 2 days excellent location. Close to everything needed. Rooms are of the highest quality especially the bed it was hard to wake up. Love it you should go there.”

Mar 27, 2007 by Ramon from Texas City, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was a great stay the housekeeping staff was the best.
• Nothing we will stay there again the next time we are in the Eugene area.

“The place was outstanding in every way the housekeeping was the best. Its location was right where we needed it. With the freeway access the red lion is close to everything. I will stay there again. I will have anyone who asks to stay there. When we do any family stuff (we are out of Washington and the rest of my in-laws are out of coos bay, Medford and Salem) we will all meet there and stay a few days. Thank you for hooking me up!”

Mar 26, 2007 by Janice from Peterborough, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Ultra modern with amazing had TV and furnishings.
• I had to call to have stopper replaced in bathtub.

“This was a hotel that far exceeded my expectations in every aspect. From the minute I arrived, valet parking was offered. The decor as you walk in was expansive and impressive. The concierge desk had a bowl of Mars bars! The front desk had several bowls of delicious looking green apples, and there was no need to wait in a line I was served promptly and there was more than one offer to assist me further with my luggage (but not pushy). The second day, it poured rain and I did not have to go and buy an umbrella. It was provided to me by the bellman. Any requests were always dealt with promptly, and I was impressed that the houseclean staff were there 24/7. Any time I called front desk they addressed me by name. Overall it was just a very personalized service and was very impressive.”

Mar 24, 2007 by Marnie from Pasadena, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff members were terrific: kind courteous and professional.
• The ladies change room was gross; smelly and unclean overnight.

“What a great place to stay. The staff was terrific. We requested a very late check out and were accommodated. Amenities were numerous. Loved the "heavenly bed." room was stylish with easy internet connection and modern flat screen wall mounted TV.”

Mar 23, 2007 by Dave from Wellsville, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was amazingly polite and friendly.
• The toile restart, although beautiful, offered a limited menu.

“I can't say enough good things about this hotel. The room was well furnished and comfortable. The staff, however, was amazing from the initial arrival to the day we checked out. They made us feel welcome provided the belief that they really did want to make our trip special.”

Mar 22, 2007 by Zhiqiang from Painted Post, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great room, view and service!
• None.

“Totally met expectation. Highly recommended to friends!”

Mar 22, 2007 by David from London, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Rooms have fresh new look.
• Restaurant is expensive and dark.

“This hotel has had a remarkable upgrade in the past few years. They now have one tower nearly completely renovated with sleek modern interiors in the rooms and flat screen TV¿s. Downsides were the smell of fresh renovations hangs in the air and there was ”

Mar 22, 2007 by Kate from Palo Alto, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Love the "heavenly beds"; very nice room; good location on the water.
• Some parts of the hotel were under renovation.

“Great hotel in lovely location in downtown Toronto. Located right on the water, this west in hotel has all of the great features typical of west in - heavenly beds, nice showers, very nice furniture. My room was large, overlooking the water, had a large flat-screen TV, a chaise-lounge, and a king size bed. Staff was friendly and attentive. I would recommend this hotel to other business travelers.”

Mar 21, 2007 by Ann from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The bed and bedding covers, view, and look of the room were great!
• There was nothing I disliked.

“I would recommend this hotel to anyone. It is clean, beautiful, relatively well located, and super comfy and cozy.”

Mar 21, 2007 by Ruth from Thornhill, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff (very personal service) and view from room.
• In good location but very barren when you walk out of hotel.

“The lobby is lovely with a view from the front doors right through to the lake. Unfortunately we were there on march break so it was very noisy and crowded with kids running around. The staff was exceptional with personal and friendly service. The room was very comfortable and had nice amenities. We have stayed before and will likely stay again.”

Mar 21, 2007 by Louis from Buffalo, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Renovated room was modern, comfortable and clean.
• A little too far to walk to shopping, dining, etc in winter.

“Vanessa at the check in counter was happy, polite and extremely efficient. Give her a raise!”

Mar 20, 2007 by Jim from Canada, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Clean and spacious.
• No parking other than $30 valet.

“Very nice hotel. Walking distance to many areas like downtown and centre island ferry.”

Mar 13, 2007 by Mark from Thornhill, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[4]

• The rooms are modern and well appointed.
• It's too far from the downtown core, always requires a cab if you want to go for dinner or a play.

“It was pretty good.”

Mar 5, 2007 by Steve from Webster, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The area and the actual hotel was nice.
• Maintenance of the hotel alright except that you cant use the shower after 12.

“The hotel was definite 4 star.”

Mar 1, 2007 by Marina from Sterling Heights, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location and view were the best. I would enjoy staying there again.
• The hotel restaurants were high in price. The water pressure would drop at times in the showers or restroom.

“I would recommend this hotel. The view from the rooms was outstanding. The location was the best. It was close to all sport stadiums. And the hotel staff was helpful in finding attractions.”

Feb 28, 2007 by Nallu Shilpa R. from Washington, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very comfortable.
• A little too far away from the center of downtown.

“Great hotel although it is a little far from the heart of the city and really cold in the winter since it is right on the lake.”

Feb 28, 2007 by Laura from Rochester, MN
Overall Rating: 3
Cleanliness:[9] • Staff:[5] • Location:[8]

• The location was good and they are renovating the rooms.
• Renovations were noisy and smelly; the front desk staff was unfriendly.

“We had to change rooms because the drilling from the renovations was incessant. The room we had smelled as though it was just painted that day. We were moved to another quieter room, but we had already unpacked. ”

Feb 28, 2007 by Josh from Jamestown, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• View from the high floors towards the lake.
• At the end of the "strip" in Toronto.

“Great hotel. Nice view.”

Feb 28, 2007 by Sue C. from Kentwood, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly, clean & great atmosphere.

“Our stay at this hotel is top notch. The room is clean at all times and the staff is friendly and hopeful. This hotel lived up to its rating as a 4 star hotel. I will definitely stay at this hotel again!”

Feb 21, 2007 by Clara from Snyder, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• I was upgraded to a renovated room with plasma TV done in Asian decor. Quiet, serene and excellent workout facilities.
• There was a beer cap on the carpet when I checked into the room.

“Excellent service, comfortable rooms newly renovated in a serene Asian decor. Workout rooms have individual screens and headsets at each machine - no extra charge. The pool and hot tub are great. Nice for a romantic get-a-away, a family stay or a "girls weekend"!”

Feb 19, 2007 by Ken from Spokane, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[6]

• Great doormen - very helpful when I lost my car keys.
• Would like a better pool, like the Sheraton, Toronto.

“Great hotel, but location out of the downtown core negatively impacts the business traveler. Staff was very accommodating for special needs. Beds were a delight to sleep in.”

Feb 14, 2007 by Dawn from Norwich, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The service from the front desk was excellent - free room upgrade with lake view, complimentary drinks.
• Hot tub temperature was too low, and bathtubs in room very small.

“We had an excellent stay! The front desk staff willingly gave us a renovated room, and upgraded it to a lake view with no charge. The room was comfortable, although the bathtub was small. Would definitely recommend to friends.”

Feb 12, 2007 by Cheryl from Madison Heights, MI
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• I liked the how clean and comfortable it was.
• The fact was doing renovations and didn¿t tell us. Had to move rooms.

“I always have a great time staying at this hotel but was extremely disappointed that we had to switch rooms early in the morning because of early morning drilling into the walls of the room.”

Feb 11, 2007 by Jeff from Charlotte, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• Beautifully renovated rooms.
• Location requires short taxi ride to many amenities of Toronto.

“Convention hotel close to convention center and areNA Ask for one of the beautifully renovated rooms. Staff is friendly and helpful.”

Feb 11, 2007 by Sheri from Brooklin, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[5]

• The renovated rooms were modern, warm and spacious with an amazing flat screen TV!
• The bath was a standard shower, nothing special.

“We were hoping for something closer to shopping and restaurants. The Westin is a little out of the main shopping areas. It is a beautiful hotel, I could see it being a great location in the summer because of the harbor front, and you would enjoy walking, but it was way too cold, we had to taxi everywhere! The other thing that was a bit of a damper is the parking - $30.00 a day with in/out privileges. There is not allotting of choices for public parking that would be less expensive like green p parking. But aside from that we had a great stay, loved the pool area and gym!”

Feb 8, 2007 by Arnold from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[10]

• It is a beautiful hotel.
• The service at the front for parking in very bad and so are the door men.

“Overall the hotel is excellent except for the cost of parking and the service for parking.”

Feb 8, 2007 by Beth from Ottawa, ON CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room, view, bed, furniture, bathroom were all fantastic.
• There was no hot water at all for our showers.

“We enjoyed our stay but were disappointed by the lack of hot water for our showers. Everyone with the hotel was extremely helpful and polite. The room was fantastic - clean, modern, comfortable. The bathroom was luxurious with marble everywhere. We would stay here again.”

Feb 2, 2007 by Julia from London, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The decor was gorgeous & the bedding extremely comfortable.
• It took 3 calls (and 2.5 hours) to have someone bring us a missing remote for the TV.

“Overall appearance & friendliness of the staff was remarkable. Great location & beautiful rooms.”

Feb 1, 2007 by Nabeela from Burnaby, BC CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[9]

• Helpful staff.
• We booked a king size bed and none were available----sore back. Also hotel staff did not know too much about their city.

“Friendly people but not knowledgeable about touristy things.”

Jan 7, 2007 by Martin from Franklin, TN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very friendly.
• No smoking facilities inside the hotel and it are winter. Christmas few space Christmas decorations.

“We did not realize when we booked this year that it was smoke free. We were appalled, when told and without asking, that if you smoked in your room they would fine you some charge. When I¿m told the rules, I abide by them; I did not appreciate the threat. I did think that in the middle of winter in Toronto, an indoor area might have been provided as a courtesy.”

Jan 4, 2007 by Jose from Buffalo, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Cleanliness and friendliness of staff.
• Noisy, too large, far from central downtown compared to other hotels.

“Rating of very good, not excellent. We went for new year's eve so it was extremely loud and the police made an appearance more than once. Crowded drop off/pick up area. Need to cross major highway in order to indulge the entire goings on offered by metropolitan downtown Toronto.”