User Reviews for The Westin Harbour Castle

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May 30, 2007 by William from Gananoque, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Our room was on the 7th floor facing Toronto Island. We had a wonderful view of the ferry terminal and of the coming and going of the ferries.
• Liked everything.

“A great location in downtown Toronto. The staff was friendly when we arrived by car, helping to unload luggage and decide about hotel parking or lot parking. Staff at check in were efficient and pleasant about helping us find a particular restaurant we were looking for and provided us with a map.”

May 30, 2007 by Sesha from Oakland Township, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel has nice views of the city and waterfront. The pool is very nice and there are also nice tennis courts on the 5th floor.
• The valet parking is $30 per day which is very high and the public parking lot outside the hotel did not seem safe enough to park in

“I would recommend this hotel to anyone who is traveling to downtown Toronto. It is located in an area where you do not need to use your car because there is plenty of public transportation. You can take the subway, a taxi or a street car to anywhere in downtown Toronto for a nominal fee.”

May 30, 2007 by Oscar from Chicago, IL
Overall Rating: 1
Cleanliness:[9] • Staff:[5] • Location:[1]

• It was close to downtown and the bed was very comfortable.
• It was terribly noisy because of a party outside. Even though we were on the 28th floor we could hear the music up to 3 AM in the morning.

“Windows were trembling. Staff were not nice about it and they moved us to another room at 2 A.M. which had exactly the same problem.”

May 30, 2007 by Karen from Rochester, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• The view of Lake Ontario was lovely
• Neighboring Captain Jack's restaurant had a band that played from midnight-2am

“The hotel itself was lovely. I love a Westin, but the restaurant that was next the hotel had outdoor seating and when that band came on at midnight, everyone in that tower of the hotel must have heard it. For two hours, all we could hear was bass and conga drums. My husband and I accepted it, based on the low price we paid for the hotel, but fill priced payers must have been really mad. I am surprised that a 4-star hotel like that wouldn't strike some deal with the restaurant. I was just surprised that it happened at a Westing!”

May 30, 2007 by Jim from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, the lake, island and airport

“Always a great stay, would be wonderful to be upgraded for a lake view room some time.”

May 29, 2007 by John from Toronto, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Nice simple decor in the rooms and really comfortable beds!
• The workmanship in the bathroom that was redone was shoddy.

“Overall a nice hotel friendly staff and nice pool/deck area. The beds are incredibly comfortable.”

May 25, 2007 by Danielle from Southfield, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was set up as we desired, modern and clean.
• Bathrooms could be a little larger.

“This hotel was exceptional I would recommend it to anyone.”

May 25, 2007 by Mark from Hickory Hills, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Fantastic heavenly bed.
• Concierge not well informed.

“Located on lake Ontario, 25 minutes from yes and about 4-6 blocks from downtown and another 5 blocks from excellent shopping. Lots and lots of walking in Toronto, so bring comfortable gym shoes.”

May 24, 2007 by Mirna from Windsor, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cheap price, great location, very upscale.
• Very expensive parking.

“I would definitely recommend for this hotel, and will definitely use it again.”

May 24, 2007 by Tracey from Belleville, ON CA
Overall Rating: 8
Cleanliness:[1] • Staff:[10] • Location:[9]

• I was very pleased with the hotel, great location, and excellent facilities in the hotel. Amazing view of the city!
• Our room had not been thoroughly cleaned. We did not receive robes; a pillow on one of the beds was covered in someone else's make-up.

“Excellent customer service, excellent location, central to air Canada centre and Rogers's sky dome. Great place for romantic walks on the boardwalk along queen's quay - safe and comfortable neighborhood. Highly recommended to all!”

May 23, 2007 by Bill from London, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Newly renovated rooms are gorgeous.
• Parking is 30 valet or two blocks off site for self park.

“Nice. Gorgeous rooms. Great views of waterfront. Not that convenient to downtown activities for walking, and a 10 minute walk to subway, but otherwise great.”

May 22, 2007 by Rebecca S. from Carol Stream, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything - Great hotel and the front desk staff were so nice!
• Nothing.

“I wish all staff was as nice as they are at this hotel - wow!”

May 22, 2007 by Richard from Tallahassee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Lovely surroundings. Clean, bright.
• We like it all.

“After leaving NYC and staying in a rather "interesting" hotel with great location, the Westin was a fantastic improvement. Bright surroundings, lovely appointments and good food in the bar. Friendly staff. We wish we could have spent a week there!”

May 22, 2007 by Zvi from Brookline, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Excellent location & view, outstanding nice room.
• High rates for parking.

“Excellent location & view, outstanding nice room. Good functional stuff.”

May 18, 2007 by Ben from Coquitlam, BC CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice deco and LCD. Excellent view.
• Location, and no complimentary internet.

“Overall, I would strongly recommend this hotel. New deco in the room.”

May 17, 2007 by Ann from Milan, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was clean and up dated. The check in and check out desk was very friendly and helpful.
• The bathroom was very small and the bed was a Murphy queen bed, but was nice mattress.

“Stayed two nights and enjoy the stay at the westin very much. Would stay there again if in Toronto.”

May 15, 2007 by Terri from Vancouver, BC CA
Overall Rating: 7
Cleanliness:[3] • Staff:[5] • Location:[8]

• Harbor View with a nice bed.
• Dirty bathroom floor and renovation residue.

“I arrived at the hotel 30 minus pass midnight and was checked in to a filthy dirty "used" room with cigarette butt all over the place. I got changed to a room with harbor view but no apology from the receptionist who checked me in. ”

May 15, 2007 by Sarah from Niagara Falls, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Modern furniture, fantastic water view, LCD flat screen.
• Walls are paper thin (could hear man in the next room on the telephone).

“I totally enjoyed my stay at Westin, this was my second time. Parking is a little steep ($30 a day, most Toronto hotels are 20-25). This is definitely an upgrade from the Sheraton which I seem to always get. A true 4 star rating from me.”

May 14, 2007 by John from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was friendly & helpful - room surpassed expectations.
• Parking in the hotel was valet only.

“I would stay there again. the room was clean and had everything I needed.”

May 13, 2007 by John from Marietta, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Fantastic room.
• Expenses bar drinks.

“Great location, very good job of renovating the room I stayed in.”

May 11, 2007 by Vincent from Jamaica Plain, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• It was clean, beautiful, and well-maintained.
• The concierge did not listen to me.

“This is a really fantastic hotel. It was very beautiful with a nice view of the water.”

May 11, 2007 by Debbie from Milford, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Flat screen TV and the big comfy bed.
• Loud vent fan and able to hear neighbors very easily.

“Good. Room quality up to star rating.”

May 10, 2007 by Amelia B. from Eagan, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[6]

• Very comfortable beds, and pretty room.
• The walk to the conference center isn't very nice.

“It was great, except when my key card didn't work. A staff person brought me a new card right away, but I felt he expected a tip, and I didn't want to tip him for something that was the fault of the management, even though it wasn't his fault.”

May 4, 2007 by Keith from Windsor, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Best hotel pool area I¿ve ever used.
• The hotel bar did not have bar service until 2:30 pm.

“The Westin Harbor Castle was quite frankly the best hotel I¿ve ever been to. From location, view, room comfort, and so many other amenities that I cannot remember them all, it takes top marks across the board. Not only would I go back there again, but I'd recommend it to everyone who was thinking of taking a trip to Toronto.”

May 4, 2007 by Tim from Downers Grove, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Location on the harbor.
• Expense of parking.

“Westin Harbor Castle is a great hotel in a perfect location, especially during the milder weather.”

May 2, 2007 by John from Ottawa, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great staff.
• Nothing.

“Very accommodating hotel. Great front staff.”

Apr 27, 2007 by Doug from London, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, comfortable and nice décor.
• Added fee.

“Good location by lake Ontario and very convenient to business centre.”

Apr 25, 2007 by Bill from Rochester, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view was fantastic.
• The climate control seemed wonky.

“Overall a great stay, convenient to the city, and with friendly staff. I'd recommend it to my colleagues.”

Apr 25, 2007 by Chris from Royal Oak, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Good location great friendly staff.
• Outside of hotel looked dated.

“Great hotel, excellent location on the lake. Easy access to everything by subway.”

Apr 24, 2007 by Art from Houghton Lake, MI
Overall Rating: 4
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice location.
• 30.00 per day parking that were not stated at the time of booking.

“Very nice hotel. The parking charge of 30.00 per day was not mentioned at the time of booking. In addition they double charged me for parking as if I had two vehicles. As a business traveler going solo, it¿s hard to imagine how such a mistake could be made.”

Apr 23, 2007 by Aaron from Tel Aviv, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• Excellent hotel. It is a pity however that the rooms allocated are of lesser quality.
• The room had been freshly painted, and the smell of paint was still very strong. Took a while to get used to.

“Excellent hotel and quality, conveniently located in Toronto downtown, 10-15 mines walk to major attractions in the city. Got full retribution for the price I paid.”

Apr 23, 2007 by Bob from Nepean, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Best service from the friendliest staff.
• Nothing.

“Everything caters to the business traveler - top end room, every option already included, spacious rooms, hallways and common areas, and the best service of any hotel.”

Apr 23, 2007 by Kenny from Fort Lauderdale, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location public space.
• To many stair steps to reach the lobby from street level, could not find elevator or escalator.

“Very nice hotel, staff friendly and helpful, pool area should have adult area, excellent downtown location, and nice happy hour, close to subway. I would enjoy another stay at the castle.”

Apr 22, 2007 by Joan A. from Charlestown, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient location to Rogers¿s center.
• 8:40 am fire alarm with no direction. We exited the hotel. Staff said we could stay if we wanted! Ad!

“Fabulous- convenient, clean etc. We should have been compensated for the fire alarm incident. Staff acted as if it was no big deal.¿ stay or leave the hotel- what ever you wish!" this is unacceptable.”

Apr 19, 2007 by Bea from Rochester Hills, MI
Overall Rating: 9
Staff:[7] • Location:[9]

• The location was great, pool was clean and it was fancy!
• $60 for parking my bar!

“The hotel was fabulous, great location, the price was excellent, and Toronto was great.”

Apr 18, 2007 by Barbara from Fort Erie, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful view of the lake wonderful bed Lots of comforts liked the pool and sauna and the steam room.
• Parking was more than usual for Toronto.

“Great hotel The only complaint was the only access to the pool was through the lobby due to construction. Had a great weekend. Will return.”

Apr 11, 2007 by Ryan from Mississauga, ON CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Elegant room, swimming pool.
• Parking for the hotel is 2 blocks away.

“Nice swimming pool and restaurants inside-have no real reason to leave the facility.”

Apr 8, 2007 by Mark from Campbellville, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Renovated room.
• Small bathroom.

“Well appointed, excellent service and a great room.”

Apr 6, 2007 by John from Jenison, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Helpful concierge and service desk when called.
• Parking was quite expensive relative to location away from downtown center.

“The lobby and restaurants have a nice, upscale feel to them. The parking is expensive relative to not being in the heart of the downtown. Great access to the subway via a metro entrance virtually steps across the street. The room was sufficient, though the price for internet access was too much. ”

Apr 6, 2007 by Hsin from Lake Villa, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[5]

• Cleanliness.
• Location.

“The hotel was not full on the date I stayed. ”

Apr 4, 2007 by Susan from Owen Sound, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The view, the bed, the pool and the hot tub. All wonderful.
• Would have loved an adults only pool.

“Great location rooms nicely appointed. Was provided the room that I had asked for.”

Apr 4, 2007 by Ronald from Cote St. Luc, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[5]

• View was excellent from the room.
• Pumped in Smell OK but could be slightly less.

“Had a great time with my wife. Room quiet. Great getaway. User friendly with great staff and assistance if required.”

Apr 4, 2007 by Bryce from Owen Sound, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Room was clean and modern with a great view.
• The "coffee station" was not replenished from the last traveler.

“Nice hotel in a location within walking distance to attractions and great view of the lake and city.”

Apr 4, 2007 by Reaniece from Buffalo, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Ideal location, 4 star appearance.
• Service was less than perfect, but did not ruin the experience.

“This hotel is located on the waterfront, just a hope away from Toronto¿s Yonge street district for shopping, dining and entertainment. The lobby was spotless and the entire hotel had a modern chic feel to it. The room could have use a little dusting, but besides that, very nicely furnished. The view outside of my window was beautiful, facing the lake. I'd strongly recommend to anyone traveling to Toronto.”

Apr 3, 2007 by Gavin from Montreal, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• The room and staff.
• It was a little further out of town than ideal, but not so much an issue.

“Pleasant, entertaining, clean, friendly.”

Apr 3, 2007 by Sean from Moncton, NB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• Top notch service from check in till check out. Best hotel I have stayed in.
• For our purposes the hotel was further from our event that other hotels.

“Well worth the money, whatever you have to pay. The desk staff, housekeeping, etc were all top notch. This hotel has a great reputation for a reason, it is great. NHL Hockey Teams use this as their hotel when in town, so you might get a little starstruck too!”

Apr 3, 2007 by Cheryl from Smiths Falls, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Decor, Atmosphere, Deluxe Room.
• Convenience to public transit.

“Great accommodations and ambiance. Only drawback is that you need to take taxis or walk to downtown core. Fine in good weather, not as convenient as other hotels more closely connected to underground system.”

Apr 2, 2007 by Charles from Tega Cay, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• View of the lake was incredible.
• $30 to park-downtown rates. Can't be helped.

“Large room with incredible panoramic view of lake. Very upper-end "spa" like in its decor. Large flat screen with dream bed that is very comfortable. Wish my wife could have joined me on this trip as it was beautiful.”

Apr 1, 2007 by Dave from Fall River, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Quiet room.
• Noisy lobby, waited long for breakfast.

“Enjoyed the hotel.”

Mar 29, 2007 by Donna from Warren, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked how they offered us a room with two double beds when we were guaranteed a king size bed.
• The price of parking! I would have liked a more casual dinning area, too.

“Very helpful and the rooms, pool and lobby area were great. I was also grateful that this hotel had room service, as we got in late and didn't need to leave early the next morning to try and look for some where to eat.”