User Reviews for Sheraton Gateway Toronto Intl

Research User Reviews for Sheraton Gateway Toronto Intl (1-20 of 143)

• Add Your Own Review »

Sep 9, 2008 by Marilyn from Kingston, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Close to Airport.
• Parking was costly and so was their food.

“It was ok for us at the time but I wouldn't stay there if I had another choice.”

Sep 5, 2008 by Martha from Windsor, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality of products, beddings, etc was excellent!
• Rooms were not spacious.

“Hotel staff was all very helpful! Location is super-convenient. Bedding, products, etc were top-of-the-line. Room could be bigger or less crowded. Huge unnecessary desk in room. On-site restaurant was way too expensive! Other than that, everything was great!”

Sep 4, 2008 by Diane. from Peterborough, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I intend to go back there every time I need my eyebrows done.
• Fire alarm at 7:30 AM. Oh well.

“This is obviously the ideal place to stay if you are flying in and out of Pearson Airport, but it's equally ideal for a getaway that doesn't necessarily include a flight. Everything is elegant, comfortable, quality - from the room to the restaurant to every element of service.”

Sep 3, 2008 by Jung from Columbus, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was very clean and everything inside was in a great quality!
• Parking fee - 28 dollars.

“I loved this hotel! I was worried of some noise from the airport but there is no sound from it and it was very convenient to reach to the airport for check-in, it's going to be excellent!”

Aug 25, 2008 by Eddie from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Very spacious room, with nice furniture.
• Impossible to locate. Location and directions to hotel were inaccurate. $28 for overnight parking was very expensive.

“Beautiful hotel room! However, I was unable to find exact location of hotel, even though I was given an alternate address to input on my GPS. Although I could see the hotel from the road I was on, I needed to call hotel to get clarification, only to find out that access was only available from inside the airport at Terminal 3.”

Aug 15, 2008 by Jennifer from Commerce City, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Accessibility to Pearson Terminal.
• The cost associated with having internet in your room.

“Very clean, comfortable and pleasant accommodations. Would love to have had more time to enjoy.”

Aug 14, 2008 by Derrick from Pickering, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• The front desk was very helpful.
• I had to pay $28 per day for parking.

“It was a nice hotel, well maintained and convenient for business travelers. The only drawback was the high cost of parking.”

Aug 12, 2008 by Danny from Lasalle, QC CA
Overall Rating: 10
Cleanliness:[9] • Staff:[6] • Location:[10]

• I liked the room, and the facilities.
• The pool and whirl pools were dirty.

“We checked in and were greeted nicely. We wanted to see if we can change one room from king to double and they did not allow us to do so. However all in all it was a great stay. We have told all of our friends.”

Aug 11, 2008 by William from Belleville, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pool and location to the airport.
• Price of the mini-bar.

“Sheraton is the stay for all air travelers. The Concorde of airport hotels that offers both class, facilities and location.”

Aug 4, 2008 by Lorraine from Delta, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Nothing.

“Recommended for anyone having to overnight in Toronto.”

Jul 31, 2008 by Claire from North Bay, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• The location.
• The rooms were very old. In order to get any better rooms, we have to pay for an upgrade. They gouged us with internet & parking.

“The Delta Chelsea had a great location, with exits to three main roads and two blocks away from the Eaton centre. The lobby and public areas are nice, definitely live up to the four star rating. The rooms we received, however, were old and the bathrooms had signs of mold fixtures. The internet was charged on nightly basis, and the parking was chargeable too. Other major hotel chains of a lower star rating offer the same for free, making me confused as to why I should pay for more for a higher star rating when I have to pay further for things that are free in the other hotels. The Comfort Inn has much nicer accommodations for better and with them you get a free breakfast.”

Jul 30, 2008 by Sonny from Ottawa, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Upgraded rooms. Nice LCD TV in rooms.
• No wireless connection available. Needed to pay for wired internet.

“Great hotel. Restaurant prices a little pricey and no wireless connections in the rooms are the only downside. Had to pay for wired internet service. Other than that great hotel.”

Jul 30, 2008 by Jeremy from Tecumseh, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• I really enjoyed the atmosphere and the friendliness of the staff.
• I did not like the lack of surrounding restaurants or the price of parking.

“Overall I found that this hotel met or exceeded all of my expectations. The service was friendly and fast and the room was gorgeous. The only complaint I could possibly make is that there were no surrounding restaurants and the hotel restaurant was expensive but even at that the food was worth the high price. I would definitely return in the future.”

Jul 25, 2008 by Jennifer from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Right beside the airport.
• Nothing around except the airport. :).

“Excellent hotel for overnight stays while in transit. Very clean, comfortable, safe and friendly. I wouldn't stay here if visiting Toronto for a while, as it's not convenient for sightseeing, but for a stopover to get refreshed for a day or two before continuing a journey, it's an excellent place.”

Jul 22, 2008 by Ryan from Minnetonka, MN
Overall Rating: 9
Cleanliness:[9] • Location:[5]

• 24 hour pool and fitness centre, in-airport, automated check-in/out.
• Not convenient for visiting Toronto.

“An excellent hotel right in the Toronto airport. One of the best features of this hotel is its 24 hour pool and fitness centre. I have never encountered a pool that was open 24 hours before, and it was really nice to be able to use it late at night, after a long day. Thanks to the automated check-in kiosk, I never spoke to a single member of staff, yet my 2-day stay was extremely pleasant.”

Jul 21, 2008 by Brian from North Bay, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very convenient to the airport.
• Fridge wasn't working.

“Very convenient to the airport. Very clean and modern.”

Jul 21, 2008 by Linda from Harbour Grace, NF CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient location for travelers catching connecting flights but need to overnight in Toronto.
• Nothing I didn't like.

“Excellent location for travelers overnight in Toronto but catching early flights. Tram from hotel right to terminals. Good quality all around.”

Jul 18, 2008 by Dinesh from Owen Sound, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Manager was very helpful.
• Everything was good except not enough creamers in the room for coffee.

“Good clean hotel. Staff was very friendly and helpful.”

Jul 17, 2008 by Sudhir from Pittsburgh, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[5]

• Good for travelers right outside the terminal.
• Very expensive parking.

“It took ages to find how to drive to the airport as its not mentioned anywhere that the hotel is at terminal 3 of the airport. Inside the place was neat, staff was efficient.”

Jul 16, 2008 by Linda from Zanesville, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• It was extremely convenient to get to from T3. The room service and housekeeping were very fast to respond to requests.
• The staff did not understand a simple order from the menu and despite the appearance of a children's menu, did not cater to a child's taste.

“This was the best option for airport location without having to take any transport shuttles with our 2 small children and luggage. The check in/out service was automated and quick, but we lacked any personal contact. We had 3 very confusing contacts with the room service personnel, even though we ordered the kid's soup and sandwich item off the menu. In the end, it still wasn't correct and only a few bites of an untoasted grilled cheese were taken. Good thing we were able to go back into the terminal for snacks. However, the housekeeping staff was extremely quick to respond to a messy clean up we needed in our room. Overall, it was a good experience.”

Jul 15, 2008 by Xiaonan from Flushing, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[4]

• Room is very clean and comfortable, and big room.
• Very difficult to find the hotel, and need to pay parking lots by myself.

“Pretty good.”

Jul 2, 2008 by Muzaffar from Superior Twp, MI
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• Cleanliness, neat linen, comfortable bedding.
• Over all bad experience.

“This hotel is only meant for people who are flying in and out of the airport.”

Jul 2, 2008 by Malcolm from Guelph, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[5]

• Convenient for those traveling via flights.
• No access to hotel from main roads outside of airport.

“Hotel is clean and staff were very friendly and helpful.”

Jun 10, 2008 by Reesa from Montreal, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the ease of getting back and forth to the airport.
• I didn't like that I was charged for internet connection, and that WiFi was not available in the guest rooms.

“NA.”

Jun 4, 2008 by Stephanie from Dundas, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[5] • Location:[9]

• The room was comfortable, clean and had modern amenities.
• The service at check in was okay, but could have been better.

“The Sheraton Gateway is the perfect place to stay if you have an early morning flight out of Pearson (or a short lay-over). The room was spacious and clean, had a nice sitting area, large flat-panel TV and a really comfy king-sized bed. Ask for an upper level floor if you like to watch the planes come and go. One helpful hint - park at the GTAA lot and take the train one stop to the hotel, this will save you big bucks on parking fees.”

May 28, 2008 by Mary from Ashtabula, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room with the view of the airport runway was delightful.
• Unexpected visits by housekeeping staff.

“The room was terrific and everything you could ask for in a great room. The view to the airport runway was wonderful. The directions to the airport were well-marked. Parking at $28.00/day was steep.”

May 28, 2008 by Mike from West Seneca, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[6]

• The rooms were very nice.
• High parking fees.

“The hotel was extremely clean and very nice. We were quoted three different prices for parking and were billed a cost that was half the price of the room. The staff was not very helpful in getting the issue resolved.”

May 22, 2008 by Bill from Bradford, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• View from my room of air port.
• You could hear other people in their rooms.

“I was surprised by how quiet the rooms were. Found food prices at restaurant very high. In fact we ate in airport, as they where cheaper their. That's how expensive they where. I did not like the fact that you could hear people in the other rooms but you could not hear airplanes out side which surprised me. Pool and sauna where very nice. I asked for message put no one called me back? They had hair dress and jewelry stores but never saw them open very strange?”

May 20, 2008 by Ann from London, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Pleasant atmosphere with friendly and helpful staff.
• Had to pay for parking.

“Enjoyed our stay. Were very happy to find that the fitness facilities were open 24 hours as we had a late arrival. This allowed us to still take advantage of the pool and hot tub which was a welcome surprise after a day of travel.”

May 13, 2008 by Laurie from Fonthill, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• Everyone was helpful.
• Paying $28 for parking. It should have been included.

“Everything was clean and well maintained. Disliked paying for parking. Front desk was helpful. Rooms were quiet.”

Mar 28, 2008 by Jared from Vancouver, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location at the Toronto airport.
• Nothing.

“This hotel is located right at Terminal 3 in Toronto YYZ which makes it excellent for travelers overnight and connecting. The rooms are very well appointed. The facilities are very good for an airport hotel. The restaurant and dining, while expensive, is very good quality.”

Mar 26, 2008 by Wes from Paris, TX
Overall Rating: 1
Cleanliness:[10] • Staff:[5] • Location:[1]

• Very nice rooms, nice TV.
• No parking 28$/night to park.

“Have to pay 28$ to park was a very unpleasant surprise.”

Mar 25, 2008 by Joe from Calgary, AB CA
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[5]

• Location at airport.
• Very expensive for non room costs.

“$28/day for parking. Give me a break! Two coffee's with baileys in it with tip for $32. The Hotel is average and no where near a 4 star or 5 star facility. You may think you got a good deal however in the end the expenses you may for the staying there will make up the difference of any savings you had on the room rate.”

Feb 20, 2008 by Melissa from Edmonton, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location to the airport.
• The drink prices in the bar were outrageous.

“The facilities were excellent. The beds were extremely comfortable. Check-in/out was a breeze. The prices at the bar were incredibly high. I paid $12.65 for a gin and tonic and to say the least I did not drink there again.”

Jan 9, 2008 by Connie from Moncton, NB CA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staffs were very professional and courteous.
• The water was cool and the shower did not work.

“Lovely place to visit but I could not get clean there.”

Jan 9, 2008 by L I. from Mississauga, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Structure.
• Were not able to get a late checkin.

“Clean. Definitely a hotel I would recommend and stay in. Great stay and exceeded expectations. Rooms were big, clean and convenient. We typically stay at 4 + star hotels and this fit that description.”

Jan 8, 2008 by Carl from Covina, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[1] • Location:[10]

• Great location; right next to terminal 1 & 3. You can walk to airport.
• Terrible service. Plenty ladies of the evening around.

“Guest service did not give proper directions to hotel. Upon arrival, doorman & bellman didn't want to help w/ bags. Front desk clerk read out my room # loudly in front of others and was very impatient. He processed me like a number and did not asked if I have any questions when I had plenty. Called guest services upon entering the room to inquire about dining, I was informed that the restaurant was still open. Went to restaurant right away, found out it was closed and had to settle for the Lobby Bar w/ limited menu. This is when I experienced my Cobb Salad the Sheraton way: romaine, tomato, egg and carrot without blue cheese, chicken or bacon. The soup we ordered came literally cold. Too bad my children were sick and throwing up, otherwise I would have a nice chat with the manager. The staff and management wasted a great location. Terrible.”

Jan 7, 2008 by Jennifer from Toronto, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Décor.
• Parking too expensive.

“The hotel is located central to the airport, but parking for guests cost more than half the price of the room.”

Jan 6, 2008 by Doug from Long Beach, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Directly connected to airport terminal.
• Overpriced Internet access.

“This is a fine place to sleep when you have an early or late flight, since it is directly connected to Terminal 3 and to the automated airport shuttle to Terminal 1. Although not fancy, the room was quite comfortable. Internet access was overpriced; I wish they'd just bundle it into the cost like motels do! Also, the person who answered the "guest services" phone could not tell me about getting into town on public transportation, which I later learned is quite easy. The restaurant had the typical overpriced mediocre fare for breakfast. After breakfast, I discovered the other dining options in the adjoining airport terminal. All in all, I'd say not having to await an airport shuttle bus makes this decent hotel a winner, if not a no-brainer.”

Jan 5, 2008 by Veronica from Syracuse, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The convenient walk to the airport next door.
• Expensive parking.

“This hotel was clean, large, and very high quality. Although it was very pricey (food, parking) the service and amenities available were excellent. Most of all, it was great to be able to walk from our room to the airport terminal without having to step outside, especially with the weather being -20 degrees C that morning.”

Jan 2, 2008 by Rc from Ann Arbor, MI
Overall Rating: 9
Staff:[10] •

• Great new had widescreen TV ;).
• The room is a little bit smaller than the others I have been in the same star level.

“The hotel is clean and comfortable though the room and bathroom was a little bit smaller than others in the same star levels liked the new big had widescreen TV in the room. The drawback of the hotel is the entrance is a little bit complicate because we have to go on several elevators before getting to the hotel. All in all, it is a great hotel.”

Jan 1, 2008 by Joe from Williamsville, NY
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[1]

• Clean hotel.
• $28 for parking is outrageous.

“The $28 to park the car over night is way too much.”

Jan 1, 2008 by Jack from Corbeil, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent hotel room.
• Parking procedure needs improvement upon leaving.

“Excellent hotel. The only area of concern is leaving the hotel parking. Upon reaching the cashier, he still had to phone back to the front desk to confirm that the ticket that you had validated was correct. A great delay results. Other travelers I met said the same thing.”

Dec 29, 2007 by Catharyne from Sexsmith, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was very helpful and polite, and I could enjoy smoking without feeling discriminated against or less human for my tobacco addiction.
• Could better brand of coffee in the room with more bottled water for making coffee with and more creamers.

“I enjoyed my stay and would not hesitate to stay there again.”

Nov 30, 2007 by Rosemary H. from Mcbride, WY
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[10]

• Convenient to airport.
• Room carpet was becoming shoddy.

“The room carpet was becoming shoddy - stained, etc. There was not really any place to eat other than the bar/lounge - a cafe type location would have been great.”

Nov 28, 2007 by April from Montreal, QC CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• In the airport so perfect before or after a plane trip.
• No valet service, parking was the airport parking.

“The mini bar in the room wasn't even stocked and there was no hairdryer. We only got a better room after asking for an upgrade. The second room was worthy of the 4-star rating.”

Nov 15, 2007 by Janice from Bayonne, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Room was beautiful, clean & comfy.
• Hot food at breakfast buffet was awful.

“This hotel is incredibly convenient with an annex to the airport. The room was comfortable, clean, warm & thoughtfully decorated. Service was great and concierge was very helpful. At check in we were given a buy one get one free breakfast buffet voucher. This was great except that the hot food at the buffet was terrible. The fresh fruits, cereal and yogurt were fine and the service was fine as well. While the voucher seemed like a great deal, at $23 it was anything but for the quality.”

Nov 14, 2007 by Xi from Ardsley, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Beyond expectation.
• Did not find the front entrance by driving through.

“Convenient and clean, worth every single penny.”

Nov 1, 2007 by Ben from Bedford, NS CA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[7]

• Easy to get to from the airport. Medium clean and plain in decor.

“The hotel is right near the airport but very far from any shopping centre and downtown. Room decor is dated and medium clean. Good for overnight stay between flights. Staffs attitude is cool but courteous.”

Oct 14, 2007 by Giangiuseppe from Chateauguay, QC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Swimming area.
• Parking 25 dollars a day.

“Personally I enjoyed the hotel, I wouldnt have gone to an airport hotel if I knew about it but over all it was a pleasant stay, my son and I were riding the train that goes around the airport all afternoon. Swimming area and bathroom, fantastic! Food was a bit pricy for what you got, also parking would run a hole in your pocket.”