User Reviews for Delta Montreal

Research User Reviews for Delta Montreal (1-20 of 321)

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Oct 15, 2009 by Aaron from Columbia,MD
Overall Rating: 4

• The second room we stayed in was very nice. Location to Metro was wonderful.
• Customer service was unreasonably bad on our first night. Parking is a rip-off.

“My fiance and brother arrived to the hotel very late at night after an exhausting 8-hour drive. Upon check-in, our room only had 1 bed. Rooms with two beds were occupied, and customer service would not do the right thing and give us another single bed room just for the night. This left a very bad taste in my mouth. The room we stayed in the first night was smoky and damp. Customer service did give us a cot for my brother after intense arguing (they were going to charge us for the cot). The next day was much better. They upgraded us to a room with two beds which was much cleaner, and they did it without delay.”

Oct 14, 2009 by Boyd from Ottawa,Canada
Overall Rating: 3

• Location.
• Dirty parking lot, stale cigarette smell everywhere, and smell of cheap motel in halls.

“This hotel needs a makeover and imposition of a non-smoking policy. It smells stale cigarettes and cheap motel air-freshener in an effort to mask the former. Oddly in cosmopolitan Montreal, the hotel's bar closes at 11:30 pm on week nights.”

Sep 4, 2009 by joe from Sheboygan,WI
Overall Rating: 9

• location, duvet on bed, friendly
• didn't have outdoor pool

“highly recommended for a convenient location in downtown Montreal”

Jul 13, 2009 by David from Brunswick,ME
Overall Rating: 9

• The Club Lounge facilities
• The restaurant seemed to close too early

“Overall this was a great hotel in both location and facilities”

May 13, 2009 by Michelle from Edgewater,NJ
Overall Rating: 7

• Clean, pillow, and bed are very comfortable.

“The hotel located in downtown Montreal. Rooms are very clean. Pillows, and bed are very comfortable. Hotel staffs is very helpful. parking is $24/day, it is expensive.”

Apr 26, 2009 by Mike from Lochmere,NH
Overall Rating: 9

• Priced in my price range, large room, could walk to most paces.
• No continental breakfast, parking seemed expensive.

“It was nice to have a large room. The staff was nice. We were able to walk to most places we wanted to go.”

Apr 15, 2009 by Tim from Ottawa,Canada
Overall Rating: 7

• Close to sub-way.

“The hotel was clean and comfortable, although, the furniture in the rooms was quite worn. I was particularly disappointed.”

Mar 31, 2009 by Paul from Lasalle,Canada
Overall Rating: 7

• Nice large room.

“Nice enough for business travelers but for couples not a great place.”

Oct 29, 2008 by Pam
Overall Rating: 7

• Comfortable bed, good location.
• Not the most luxurious.

“Everything was fine but nothing worth going.”

Sep 10, 2008 by Rob from Nepean, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and well maintained.
• Ice machine was out of order.

“Was a clean and very attractive hotel. Would stay there again for sure!”

Sep 4, 2008 by Julie from Niskayuna, NY
Overall Rating: 3
Cleanliness:[7] • Staff:[3] • Location:[8]

• Spa was lovely - great salt water pool.
• NA.

“NA.”

Sep 4, 2008 by Donald from Piscataway, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location, friendly efficient staff, clean, well-appointed room.
• Restaurants/room service closed at 10PM.

“A great stay and a real surprise.”

Sep 4, 2008 by Melanie from London, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• We loved the size of the room and it had a balcony.
• A smoking room.

“Our room was large with it's own sitting area and balcony we could go out to. The location was perfect and the staff was very friendly.”

Sep 3, 2008 by Aggie from Rocky Hill, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Comfortable bed, nice lobby, convenient location.
• It would be better if there is a refrigerator in the room.

“It's a nice hotel located near the McGill University, close to shopping, restaurants, and metro. The bed is comfortable. The room is big, the bathroom is a little bit old though. I would definitely stay in the hotel next time and recommend it to my friends.”

Sep 3, 2008 by Carol from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[9] • Location:[7]

• Very clean.
• Not as centrally located as we would like.

“It was very great, we liked it very much.”

Sep 1, 2008 by Stephen from St. Thomas, ON CA
Overall Rating: 5
Cleanliness:[9] • Staff:[2] • Location:[10]

• Attractive front lobby, convenient location.
• Impolite front desk (including supervisor), needs new furniture, television set is from the 80's, drawers smell.

“We were at the Delta Montreal, they were having problem with some guest rooms and had to transfer us to the Delta Centerville, which is not far from them. Arrived the Delta Centerville at about 11.30 am, reception staff did not know what was going on (which is rare for a respectful brand hotel), he had a long discussion with his female supervisor in French, which I do not understand. Judging from their facial expression, I did not feel like I was welcome.”

Aug 28, 2008 by Ping from Hanover, NH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Room is big than I expect and nice, clean.
• Air condition in the room is noise.

“Great!”

Aug 28, 2008 by Sebastien from Gatineau, QC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff attitude was very great!
• A little bit of noise from the corridor.

“Staff was excellent! Location was prefect! Parking was excellent. Comfort great. The only thing, noise from the corridor during night.”

Aug 19, 2008 by Pam from Simsbury, CT
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[6]

• Room was upkeep. Service was consistent and friendly.
• Need to upgrade to get nonsmoking, internet.

“Flowers in lobby were past prime, spa was always full of kids, as was the sauna. Room was clean and beds were quite comfortable. Personnel were polite and professional.”

Aug 19, 2008 by Kitty from Burlington, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great beds, spa in hotel, downtown Cosmopolitan.
• Have to pay for parking.

“Hotel met all of my expectations. I've stayed there on two separate occasions, once with my husband and small children, once with a girlfriend. The hotel is well suited for both. The location is terrific. The amenities, including a squash court, kids play room and on-site spa can't be beat and the hotel rooms are very pleasant.”

Aug 19, 2008 by Natalie from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• The location!
• They offered us a smoking room and we had to exchange it.

“Excellent location and good quality for the price.”

Aug 17, 2008 by Ravi from Milford, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Hotel is very conveniently located to visit major attractions in downtown.
• Elevator service needs to be speeded up.

“Hotel is conveniently located for all major attractions and restaurants in the downtown Montreal. Metro access is only a block away. Parking is a hassle and hotel charges an inordinate amount for parking. Restaurant and room service in the hotel are very expensive. Staff is friendly.”

Aug 17, 2008 by Julia from Hanover, NH
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[5]

• Convenient location, close to lots of places of interest.
• We were only offered a smoking room and urged to upgrade. Our luggage was stolen from the car in the hotel garage, no help.

“The location was very good, in walking distance of lots of places of interest. The room was standard. We were offered only a smoking room and urged to upgrade to a non-smoking room by paying additional $ per night, which we refused. We parked in the hotel parking garage, which is rather expensive ($23 per night) but does not offer any safety for that price. We were told we could leave the car until 6 pm after checking out at 12 pm, however, were not warned or advised at all not to leave the luggage in the car. Therefore, we left our luggage in the trunk of the locked car. When we returned 5 hours later, all luggage was stolen out of the car. After reporting this incident to the hotel, we were not offered any help, but got the very clear impression that we are not wanted there anymore but should leave and just submit a report to the police. The answer to our question why customers are not warned not to leave their luggage in the car in the hotel garage ranged from that 'they could not possible have the time to tell that to every single customer (sadly enough, they did nevertheless have plenty of time to try to convince us to upgrade the room or to lecture us about the restaurant and bar services of the hotel) to 'we don't want to scare off customers. Some customers might overreact. The poor handling of this situation left us with the impression that the hotel cares more about its impression than actual safety and the facts of the theft even gave us the feeling that hotel employees might be involved. Overall, I would not recommend to stay there.”

Aug 16, 2008 by Bill from Kingston, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Good price for this property.
• No furniture on the terrace.

“All in all a good, clean, somewhat upscale property with a good location and friendly staff. I would definitely stay there again.”

Aug 14, 2008 by Dena from Dedham, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, friendly, cool hotel!
• Nothing!

“Trendy, upscale and friendly, a definite must!”

Aug 13, 2008 by Ken from Markham, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location.
• Old.

“Good location, need some renovation. Smell cigarettes in a non-smoking room.”

Aug 13, 2008 by Melissa from Burlington, VT
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very spacious rooms, all with a balcony.
• No furniture on fantastic balcony so did not use space.

“Very comfortable hotel in fantastic location near the metro. Rooms are very spacious with comfy beds and a seating area. Very large baths with ample counter space and awesome spa toiletries. Addition of a mini-fridge would be a plus! Also since all rooms have a balcony it would be nice if there was seating out there as well to be able to enjoy the space. Staff is very helpful (sending up the super duper fancy "cot" instead of a folding version). Parking is outrageous.”

Aug 9, 2008 by Jinsoo from Grand Rapids, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Located in downtown and shortcut to Basilica.
• Price didn't include in parking fee.

“Good.”

Aug 8, 2008 by Lance from Arlington, VA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[6]

• Nice large room with a convenient downtown location. Great price which made the stay a great value for services received.
• We had a smoking room which really smelled terrible. Also, the hotel could use a makeover - what was once a great hotel is starting to decay.

“I think this was true back in 1980. Today, it is starting to age and is in desperate need of remodeling. This includes both the rooms, corridors and even the (surprisingly large) gym downstairs. On the positive side, king-sized bed was very comfortable, room was very large and staff at the hotel were friendly and obliging. In addition, the hotel is conveniently located downtown, close to Metro stations and shopping. On the down side, nearby car parking is limited and expensive. While the hotel staff do their best to clean these rooms as best they can, the rooms have a terrible odor and can really spoil a vacation if you let it. Overall, we got great value for price and, despite misgivings, would likely be prepared to stay here again. I love Montreal!”

Jul 23, 2008 by Landra from Valatie, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location. Helpful, friendly staff. Clean, comfortable, attractive room.
• Wait for elevators were a bit long.

“This hotel more than met our expectations. The location was perfect. We were able to walk everywhere with ease. The staff was friendly and helpful.”

Jul 23, 2008 by Maly from Thornhill, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Everything was ok.
• Hotel's policy.

“At check in, I asked for a non smoking room and I was told that we can't get a non smoking room. Only after I argued with the manager we got the non smoking room. That was very upsetting.”

Jul 21, 2008 by Sie from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Friendly staff.
• Smell of mold and smoke in the room even though it was a non smoking room.

“The problem was that we all had to upgrade our rooms for because all the regular rooms were smoking rooms. Even though we all upgraded to non smoking rooms. We could all smell smoke in our rooms. My room even smelt damp and mildew like.”

Jul 19, 2008 by Jay from Seattle, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[7]

• The hotel room that I ended up with was well appointed, spacious and overall very nice.
• To receive a non smoking room and to receive free Internet, I had to upgrade to a different category of room.

“The hotel was great.”

Jul 19, 2008 by Wynne from Vancouver, BC CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location.
• No choice of non-smoking room.

“Excellent location and amenities.”

Jul 18, 2008 by Rajaa from North York, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location was convenient.
• Air condition was very noisy and needs to be replaced.

“Overall excellent, friendly and convenient. The porter service and help was appreciated.”

Jul 16, 2008 by Larry from Alpharetta, GA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location.
• Gave a room on the lowest floor and parking was expensive.

“The Delta was in perfect spot for our Montreal needs, staff was friendly.”

Jul 15, 2008 by Eric from Gatineau, QC CA
Overall Rating: 8
Cleanliness:[8] • Location:[10]

• The location.
• The rooms are small and angular.

“Nice hotel, great downtown locations. The room I got was small and angular, the bathroom lighting is very poor (the toilet is in a corner, almost in the dark!) you can't stop the fan in the bathroom either when the light is up. The bed is very comfy.”

Jul 9, 2008 by Steve from Poughkeepsie, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Nice pool. Some rooms are large.
• Expensive parking among highest in hotels in city.

“It was fine.”

Jul 8, 2008 by Manoharlal from Kingston, ON CA
Overall Rating: 6
Cleanliness:[4] • Staff:[3] • Location:[7]

• Nice location.
• Room carpets are very old and dirty.

“When I checked in, the hotel the staff told me that they have non smoking rooms. But have to pay extra $ per night which I refused Finally got the smoking room Which my family did not like. I was surprised that they were asking more money for non smoking room.”

Jul 3, 2008 by Mona from Chatham, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[7]

• It was clean and the people were helpful and friendly. The location could have been a little better but I really can't complain. I was not driving.
• Everything was very satisfactory.

“I was not driving therefore it would have been nice if the hotel was closer to the main streets. However I have nothing to complain about as the taxi were courteous. I would surely go there again. I then moved hotels through you people and found it closer to everything I was interested in.”

Jul 3, 2008 by Bob from Madison, WI
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[8]

• Comfortable bed.
• Dirty upholstery on easy chair.

“Good downtown location; large room with comfortable bed.”

Jul 3, 2008 by Brian from Ottawa, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was spacious and it was nice to have a balcony.
• Water damage in shower area (ceiling) and carpet needs to be replaced.

“The Delta Montreal is a very nice hotel. It was very convenient for my stay as it is just down the block from Place Des Arts. The Subway (metro) is also just a few blocks away. The area felt quite safe at night. The room and bathroom was quite spacious as compared to other 3-4 star hotels I've stayed in. Having a balcony in the summer months is also a bonus. They gave me a room right beside the elevator. No problem for me as I'm quite a heavy sleeper but for sometime it may be a problem. Also right next door to me there was some sort of power room. It constantly hummed. Again, I'm a heavy sleeper and one could claim it was white noise but it was there. Despite all that I'd be quite pleased to stay at the Delta Montreal again.”

Jul 2, 2008 by Aaron from Tottenham, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location! Downtown Montreal right beside the Jazz Fest!
• Downtown Montreal right beside the Jazz Fest noise if you are going on business.

“A great deal for a great hotel in a great location! Would come back again!”

Jul 2, 2008 by Joe from Ocean, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Clean rooms, great location, fast internet, easy parking.
• Internet and parking a bit expensive.

“I've stayed here before and I like this hotel. The location is great, couldn't ask for more. Rooms and lobby are really clean. I would definitely stay here again.”

Jun 2, 2008 by Rose from Houston, TX
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[6]

• The room was large and lots of counter space in the bathroom.
• It could have been cleaner.

“This hotel is nice; however it does need to be updated. The balcony was pretty filthy and the room needed a little extra cleaning care. The staff was really customer friendly and was appreciated.”

May 30, 2008 by Paul from Spring Valley, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• The room was large and spacious and I had a balcony.
• The ice machines were broken and I had to get a replacement coffee machine.

“This is a lovely hotel, definitely a three star hotel. The pool was quite nice if a little small. The staff was attentive and I got a lovely room. I'd definitely stay there again.”

May 30, 2008 by Abby from Kitchener, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to everything.
• Smoking allowed in room meant my room and floor smelled 'funny'.

“The hotel has a fabulous fitness center that includes weights and cardio equipment, racquetball court and indoor pool. During my visit I was even able to take advantage of water aerobics class. Hotel staff was professional and friendly.”

May 28, 2008 by Kim from Peru, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The fitness center was great.
• The room was a little small.

“Very nice, worth the price--felt like was classy.”

May 24, 2008 by Anne from Kitchener, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location, friendly staff.
• The parking fees per day seemed high.

“We were very happy with the whole experience. It's convenient to downtown. Our kids enjoyed the fitness room and swimming pool. Beautiful decor, friendly staff, the room was fantastic, very spacious, and had a balcony, big comfy duvets on the beds.”

May 22, 2008 by Mera N. from Houston, TX
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[8]

• Good location.
• Non smoking rooms are not available even when requested.

“Be aware of this hotel, as it is undergoing construction. During check in they offer to upgrade to 'Deluxe non-smoking' room at 20 CAD/night. I think this is their ploy to get you to cough more. Parking is pricey, but if you are on weekend trip, street parking comes out cheaper.”