User Reviews for Delta Montreal

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May 22, 2008 by Mera N. from Houston, TX
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[8]

• Good location.
• Non smoking rooms are not available even when requested.

“Be aware of this hotel, as it is undergoing construction. During check in they offer to upgrade to 'Deluxe non-smoking' room at 20 CAD/night. I think this is their ploy to get you to cough more. Parking is pricey, but if you are on weekend trip, street parking comes out cheaper.”

May 15, 2008 by Daniel from Toronto Ontario Canada, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Good location, helpful staff at front desk.

“I reduced the rating for the room and cleanliness because the hotel gave me a smoking room for the first night of my stay. That room was horribly smelly, as was the whole floor. However, the helpful front desk told me I could get a non-smoking room the next day (2nd of my stay), and I did without problem.”

May 13, 2008 by Navpreet from Chelmsford, MA
Overall Rating: 2
Cleanliness:[5] • Staff:[3] • Location:[6]

• Aroma Restaurant, excellent chef, excellent service. Price was high but and kids eat free which helped.
• Hidden expense of parking, paid wired internet, call handling, problem resolution, concierge.

“1. Hidden expense of parking. I was told the hotel will not validate the parking ticket and I will need to pay $22.50 extra for parking. Over and above the charges for the room! This is the first time I have heard this from any hotel. If I rent a room, where will the car stay? In all other hotels I have used, even in downtown of major metros. I have never had to pay for hotel parking. This was a big let down and was clearly a hidden expense. I was not informed about it earlier. 2. Paid Internet. Most of the places now a day, even the roadside motels, offer free internet access, but not Delta. I am sure there are other room types for which this service must be offered free of charge, but it is beyond me to understand what extra cost a hotel will have to bear to provide this service to all rooms. 3. No wireless internet. Who does not have wireless internet now a days? Grannies living in remotest places are getting used to wireless internet. I must confess, this is the first hotel I have seen in a long time which had no wireless internet, even when there was wired internet available. How much does a wireless router cost now a days?”

Apr 30, 2008 by Eva from Redding, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Beds where very comfortable. service was good.
• The lack of view.

“This was a nice place with helpful staff. the room was clean and spacious and the balcony was nice to have. some areas where a little run down. location was perfect for us as we where visiting McGill.”

Apr 25, 2008 by Laurie G. from Rockton, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The decor was attractive and soothing. The comfortablitity of the beds was amazing!.
• Need trolleys to help bring luggage up from the parking garage.

“For comfort and class the Delta Montreal met all our needs. The service was prompt and friendly. The rooms were spacious with a balcony. All hotel staff were able to help us with our tourist questions and direct us to someone within the organization to find us our answers. The services and amenities within the hotel were superb.”

Apr 16, 2008 by Kieran from Scarborough, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Generalized location to Downtown shopping.
• Somewhat dirty room, TV had stains on it, small TV as well.

“Overall a decent place to stay, the main lobby is clean & gives the hotel a better image than the rooms. The room we stayed in was fine, but we had a few small issues. First off the TV was stained & very small for us, they only provided us with 1 dressing gown; the shower head was loose & would be better served with a proper head. Things that we liked, the balcony had a nice view, the small complimentary coffee machine was good enough & we managed to use it twice in 2 days. The newspaper provided on Saturday was a nice touch, although none on Sunday? The king sized bed was very comfortable. It is a 3-star hotel, could of been better but overall it was a fine place to stay.”

Apr 10, 2008 by Maxim from Tenafly, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice rooms and Location.
• No Internet.

“Very nice hotel. In the middle of all the action, with excellent staff and great room and service.”

Apr 9, 2008 by Brian from Mississauga, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Adjoining rooms.
• The bed was too far from the TV. The remote did not work.

“Excellent value hotel.”

Apr 1, 2008 by Shawn from Monroe, CT
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• The front desk staff was friendly and welcoming; the hotel room was large and comfortable.
• The parking garage and lobby was under massive renovation and smelled of horrible fumes.

“This hotel did not quite meet my expectations of a 3 star hotel. The parking garage was a mess with construction crews and equipment all over and horrible chemical fumes in the garage and the hotel lobby. The room itself wasn't too bad, comfortable and spacious but the decor was outdated and the bathroom very bland and poorly lit.”

Mar 28, 2008 by Eric from Stratford, PE CA
Overall Rating: 6
Cleanliness:[4] • Staff:[6] • Location:[7]

• Conveniently located.
• Second time in a row with Delta Montreal on Pre Kennedy they offered me smoking room only.

“Last time I booked Delta Montreal on Pres Kennedy they said they only have smoking room and I need to pay $25 per night to upgrade to a non smoking room. I did it last time. They also required me to pay in order to upgrade to a non smoking room. I called Delta on the day I booked the room, which is at least a month before my trip to request a non-smoking room, but they said they could not guarantee that. And I did not get a non smoking room. Delta is horrible doing that to me again. I stayed at Holiday Inn before and they are great, free internet access, free local call. We don't even get any points for our stay. Just because it's a cheap room doesn't mean that they can treat their regular customers like that.”

Mar 27, 2008 by Emad from Nepean, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great facilities.
• Small could be a little bigger, parking could be a little cheaper.

“Great hotel everyone is friendly, clean and I had a great trip!”

Mar 26, 2008 by James K. from Saint John, NB CA
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[6]

• Its just ok.
• Getting run down; carpets tatty; slow, slow elevators.

“Really needs some upgrading; elevators are slow, looking tatty; the carpets look worn.”

Mar 26, 2008 by Yvette E. from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[9]

• I love that the hotel is in a central location.
• I did not like the attitude of the front desk person who checked me in.

“The hotel is great. It is a fabulous location, nice food, good pool. My only problem was the nasty attitude of the front desk check in woman.”

Mar 26, 2008 by Eddie from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Great location, excellent quality bedding.
• Sheets were too small to tuck in. Did not cover whole mattress. TV reception was not good.

“Great location, only steps away from the Place des Arts metro station and Sainte Catherine's street. Clean, cheerful, and comfortable rooms.”

Mar 21, 2008 by Joy from E. Sandwich, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• So clean, beds so comfortable, rooms large, just all around excellent!
• The parking garage was full of exhaust! Hard to breath!

“In the heart of Montreal, The Delta is the place to stay! Excellent service, beautiful rooms, a great sleep on the most comfortable bed! Hotel and rooms so clean, roomy and elegant! Loved our experience!”

Mar 20, 2008 by Julien from Pincourt, QC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great service, nice rooms.
• Slow service.

“Friendly staff. Great Hotel.”

Mar 20, 2008 by Samantha from Rochester, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean room, helpful staff.
• Early morning snow removal, very noisy.

“Overall excellent experience would have been nice to be allowed to enjoy a drink by the pool. Only two computers in little business area, so if people is waiting or kids online playing games youre out of luck to get online. Very clean, restaurant excellent and staff friendly and helpful.”

Mar 19, 2008 by Lawrence from Toronto, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Location and friendly staffs.
• The general feel is a bit old.

“It is a decent hotel with very helpful staffs and with prompt service. Room is big, clean bathroom and nice size.”

Mar 19, 2008 by Jorge from Baldwin Park, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• Beautiful lobby and great service.
• Room needed remodeling, old, dingy, ugly. $22.50 for parking per day!

“The lobby is beautiful; the staff is friendly, and the location offers easy access to nightlife. Unfortunately the room was warn and needed to be remodeled or retired. Parking was $22.50/night. Other than that my experience was ok. I would recommend it to friends.”

Mar 18, 2008 by Francois N. from Levis, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, pool, staff.
• I had a room "smoker.

“Near Downtown, with a swimming pool, clean, the people were friendly.”

Mar 18, 2008 by Aaron from Plattsburgh, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Friendly Staff, private balcony, pool and hot tub.
• Room was somewhat dirty, balcony was bolted shut, but they did send someone up to fix it promptly.

“This hotel was ok compared to other hotels that I have stayed at in Montreal. I've recently stayed at the Hyatt and the Sheraton, and now the Delta. The Hyatt was maybe the nicest of the three as far as room conditions and lobby. They all had there ups and downs, and I would stay at any of them again. The Hyatt is great cause of the really nice rooms and cheap underground parking at the mall on weekends. The Sheraton was great because of the most comfortable bed I've ever slept in, and its the closest to the nightlife. The Delta was also good cause it was the cheapest of the three and you get your own personal balcony. The staff was really friendly, and the pool and hot tub was great. The bed wasn't super comfortable, and the room just wasn't as nice as other places like the Hyatt and Sheraton. For the price I paid, I would stay here again.”

Mar 13, 2008 by Marin from North Plainfield, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The bed pillows and down comforter.
• The excessive amount of spring break kids.

“The room, while not huge, provided a cozy place to lay your head with bed pillows and a down comforter as soft as clouds.”

Mar 12, 2008 by Andrew from Markham, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• Great location!
• Only 3 elevators.

“Good location (2 minute walk to McGill Station). No great restaurants in the area but walk 5-7 minutes and you'll find some. Staff was friendly and helpful, business center has only 2 computers which were usually occupied. Rooms are clean, beds are comfortable.”

Mar 6, 2008 by Victoria from Kingston, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The customer service level was perfect.
• Nothing!

“I have to say that Eduardo at the front desk was always kind and very nice when it came to asking something of the hotel.”

Mar 6, 2008 by Darren from Vancouver, BC CA
Overall Rating: 0
Cleanliness:[8] • Staff:[8] • Location:[9]

• Spa, fitness centre, restaurant are great. Good location.
• Internet service is not free.

“Received more than my expectation.”

Mar 5, 2008 by Penny from Sherbrooke, QC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[10]

• The location.
• The room need to be updated.

“Good location, but room need update.”

Mar 4, 2008 by David from Lewiston, ME
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[8]

• Room size and fitness facility.

“Very good hotel.”

Feb 28, 2008 by Adriana from Waterbury, VT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the location.

“It is a great hotel in the heart of Montreal. Walking distance to shopping and entertainment. Excellent hotel.”

Feb 28, 2008 by Matt from Silver Spring, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Really comfortable beds.
• Bathroom fixtures showing their age.

“A good hotel very conveniently located near metro and cultural venues. Pleasant staff and service. Food is good but overpriced.”

Feb 27, 2008 by Robert from Ottawa, ON CA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• I liked the fact that the hotel was right Downtown and close to where we needed to go.
• The room we had was a corner unit facing the front of the building and no matter how much we turned up the heat, it was cold.

“The Delta Hotel was nice and friendly. My only complaint as I said was the room I had was extremely cold.”

Feb 26, 2008 by Niomi from Montreal, QC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• We like the fact that signature club room comes with complimentary breakfast and complimentary cocktails in happy hour.
• Where the TV was positioned it was hurting our neck as it wasnt in front of us, we had to look sideways. The bed was also hurting our backs.

“Good customer service, clean hotel. Room service for regular rooms was slower and it did not have any cotton swabs. I think the customer service should be equal to whatever of quality room you have because we saw the difference in one night in a normal room and another night in the signature club room.”

Feb 24, 2008 by Jayne from Sault Ste. Marie, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Service very helpful and pleasant.
• Smoking room not as new as non-smoking (chair thread worn).

“The difference in the non-smoking and non-smoking rooms was apparent. Wallpaper starting to peel, chair thread worn, carpet showed wear. Not as crisp. Service was very good, very helpful, and pleasant. Rooms good size and nice set up.”

Feb 22, 2008 by Hasina from Ajax, ON CA
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[8]

• The staffs were very accommodating.
• The room wall was dirty with mud.

“The concierge was fabulous and the staff was friendly. The room had mud stains on it but the rest was great. Our friends room unfortunately did not have a working shower and bath tub so that wasn't too good.”

Feb 22, 2008 by Nafiz from Kingston, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The room that I stayed in was very nicely decorated.
• The hotel could not provide the room I was promised. I had to be upgraded.

“It is in a nice location. It has private floors which may be attractive to some. The Hotel staff try their best to accommodate your needs.”

Feb 21, 2008 by Hans from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Convenient location.
• Room decor somewhat dated.

“Overall a good hotel; great location in Downtown Montreal near McGill; friendly and helpful staff; public spaces more attractive than rooms.”

Feb 21, 2008 by Kim from Lasalle, QC CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Because our room had a problem (missing wallpaper), we were given free buffet breakfast. Great service.
• You have to pay for parking. The parking fee is really a pain.

“Huge rooms. The first time we stayed the bed was horrible, but this time it was quite comfortable. The buffet was impressive, but paying for parking ($22.50) is annoying. If you have to stay Downtown, it's in an excellent location. If you don't, it's not worth the extra money for parking.”

Feb 21, 2008 by Jl from Ashfield, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Pleasant, spacious room with desk and quality furnishings.
• Lobby and parking garage were a bit dingy.

“Well-situated hotel in the heart of Downtown. Convenient underground parking below hotel for $22/day. Very nice pool, spa, squash courts ($) and exercise room. Room was very spacious with quality furnishings and a small terrace. Staff was pleasant and professional. We had a nice stay and would return.”

Feb 13, 2008 by Devin from Etobicoke, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great price, excellent service.
• Free parking was not available.

“I would definitely go and stay at this hotel again.”

Jan 22, 2008 by Michael from Peacham, VT
Overall Rating: 4
Cleanliness:[9] • Staff:[5] • Location:[6]

• Location was OK. Not to far from Centreville happenings
• After accepting our offer they charged us a $20 surcharge at check-in.

“The hotel was generally very nice, but I would never recommend it. I have stayed many times in the Montreal area, and have always had very positive experiences until now. I booked two rooms, and when I arrived I was told that I had to pay a $20 surcharge for a non-smoking room. It seems like they accepted my offer, then added the surcharge after the fact to boost my bid after my offer was accepted. They also have discounts for their restaurant that didn't help their cause, as I went to use it, and was told it was only good for another time of the day. I hate promos that have restrictions or make a customer jump thru hoops. It didn't get me to go back--and I tossed the coupons. Offer poorly explained by front desk upon presentation. The restaurant was slow and it was the first time I've ever had lousy coffee in Montreal! This place has very high regular rates, and their are a number of fine hotels in Montreal that I would rank much higher that this place.”

Jan 17, 2008 by Steve from Windsor, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Clean and good downtown location.
• Problems with the hot water, had to run it before getting into shower.

“Clean hotel in a good downtown location. Would stay again. If you don't upgrade into the bigger, fancier room, internet is not included. Had a problem with hot water, but was resolved, just had to run the hot water before the shower. A little inconvenient, hopefully they fix the problem soon. Friendly staff, most are bilingual.”

Jan 9, 2008 by Amy from Hillsborough, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• The bed in the premier room was comfortable and the room was spacious.

“Delta Montreal has a great location, and the appointments of the "premier room" in which we stayed were very nice. However, we were originally assigned a smoking room, and were told that if we wanted a non-smoking room it would cost an extra 20 dollars. We checked both rooms, and saw that the smoking room was not as nicely appointed, and the bed sagged in the middle. However, the more expensive room was wonderful, especially by comparison. Very nice bed, linens, toiletries, and very spacious. It was worth the extra 20 to stay in this room, but I felt they had misrepresented themselves with the original price.”

Jan 8, 2008 by Tim from Lake View, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Downtown location convenient to public transportation.
• Restaurant was not open every night due to the winter.

“Hotel was located in a nice location Downtown and very convenient to public transportation, shopping, and sights to see. The hotel is starting to show signs of aging (i.e. carpet pulls, stains, etc) but overall was a nice value. The workout area was in good condition with nicer equipment than most hotels. The pool was better for lap swimming than recreational swimming (i.e. with children). The restaurant was closed 2 of the 3 nights we stayed because of the slower winter season. The bar remained open and had an abbreviated menu.”

Jan 3, 2008 by Aimee from Hartford, CT
Overall Rating: 0
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice rooms, comfy beds.
• Hotel allowed busses of college students to come and stay for the new year. Rather loud.

“Hotel did not offer continental breakfast and bus loads of US college students came to drink and party in the new year in Canada and at the Delta. It was noisy and loud but I suspect it isn't like this year round. If they offered complimentary breakfast, this hotel would get a 10.”

Jan 2, 2008 by Emily from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable bed, courteous room service and excellent spa recreational facilities.

“A very clean hotel located in the heart of Montreal, the Delta offers very comfortable rooms and elegant dining areas along with a great spa and recreation area along with a courteous and helpful staff.”

Jan 2, 2008 by Steven from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great hospitality and location, spacious rooms.
• Had to pay for upgrade as they did not have a non-smoking room.

“Overall, excellent hotel. Great service, spacious room (for minimal upgrade), excellent location.”

Jan 1, 2008 by Bassam T. from Mississauga, ON CA
Overall Rating: 1
Cleanliness:[9] • Staff:[2] • Location:[6]

• Location.

“First when I arrive to the hotel checking in I asked for non smoking room, they told me your room is a smoking room. I asked to double check if there is any non smoking room.”

Jan 1, 2008 by Ming from Scarborough, ON CA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Close to shopping and Subway, in Downtown area, Business Center
• Furniture and faucet old and worn, and there were cigarette butts in the balcony of our nonsmoking room.

“Good clean room but bed was too soft to sleep on and TV was too small, old and close to the Couch. Balcony could have a better decor instead of just a concrete floor.”

Jan 1, 2008 by Froi from Grimsby, ON CA
Overall Rating: 7
Cleanliness:[6] • Staff:[5] • Location:[9]

• Clean lobby, welcoming staff.
• Room stayed in was slightly dated, expected newer style.

“Extra costs incurred for room up grade to non-smoking, should not need to pay extra if available. The cleaners need to pay more attention to high traffic areas and to keep the corners and edges of base boards clean.”

Dec 29, 2007 by Robert from Red Bank, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[10]

• The Christmas decorations.
• The bathrooms and the tub.

“Excellent location, correct star rating. Rooms are very large, but outdated and needs major repairs, (carpets, beds, bathrooms).”

Dec 21, 2007 by Marieme from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Quality, very clean and friendly staff.
• No comment.

“Great location in Downtown Montréal, close to restaurants, cafes and shops. Very friendly staff, clean rooms. Would definitely recommend to everyone. Over all it was a great experience&”