User Reviews for Delta Montreal

Research User Reviews for Delta Montreal (1-20 of 312)

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Sep 10, 2008 by Rob from Nepean, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and well maintained.
• Ice machine was out of order.

“Was a clean and very attractive hotel. Would stay there again for sure!”

Sep 4, 2008 by Julie from Niskayuna, NY
Overall Rating: 3
Cleanliness:[7] • Staff:[3] • Location:[8]

• Spa was lovely - great salt water pool.
• NA.

“NA.”

Sep 4, 2008 by Donald from Piscataway, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location, friendly efficient staff, clean, well-appointed room.
• Restaurants/room service closed at 10PM.

“A great stay and a real surprise.”

Sep 4, 2008 by Melanie from London, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• We loved the size of the room and it had a balcony.
• A smoking room.

“Our room was large with it's own sitting area and balcony we could go out to. The location was perfect and the staff was very friendly.”

Sep 3, 2008 by Aggie from Rocky Hill, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Comfortable bed, nice lobby, convenient location.
• It would be better if there is a refrigerator in the room.

“It's a nice hotel located near the McGill University, close to shopping, restaurants, and metro. The bed is comfortable. The room is big, the bathroom is a little bit old though. I would definitely stay in the hotel next time and recommend it to my friends.”

Sep 3, 2008 by Carol from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[9] • Location:[7]

• Very clean.
• Not as centrally located as we would like.

“It was very great, we liked it very much.”

Sep 1, 2008 by Stephen from St. Thomas, ON CA
Overall Rating: 5
Cleanliness:[9] • Staff:[2] • Location:[10]

• Attractive front lobby, convenient location.
• Impolite front desk (including supervisor), needs new furniture, television set is from the 80's, drawers smell.

“We were at the Delta Montreal, they were having problem with some guest rooms and had to transfer us to the Delta Centerville, which is not far from them. Arrived the Delta Centerville at about 11.30 am, reception staff did not know what was going on (which is rare for a respectful brand hotel), he had a long discussion with his female supervisor in French, which I do not understand. Judging from their facial expression, I did not feel like I was welcome.”

Aug 28, 2008 by Ping from Hanover, NH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Room is big than I expect and nice, clean.
• Air condition in the room is noise.

“Great!”

Aug 28, 2008 by Sebastien from Gatineau, QC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff attitude was very great!
• A little bit of noise from the corridor.

“Staff was excellent! Location was prefect! Parking was excellent. Comfort great. The only thing, noise from the corridor during night.”

Aug 19, 2008 by Pam from Simsbury, CT
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[6]

• Room was upkeep. Service was consistent and friendly.
• Need to upgrade to get nonsmoking, internet.

“Flowers in lobby were past prime, spa was always full of kids, as was the sauna. Room was clean and beds were quite comfortable. Personnel were polite and professional.”

Aug 19, 2008 by Kitty from Burlington, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great beds, spa in hotel, downtown Cosmopolitan.
• Have to pay for parking.

“Hotel met all of my expectations. I've stayed there on two separate occasions, once with my husband and small children, once with a girlfriend. The hotel is well suited for both. The location is terrific. The amenities, including a squash court, kids play room and on-site spa can't be beat and the hotel rooms are very pleasant.”

Aug 19, 2008 by Natalie from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• The location!
• They offered us a smoking room and we had to exchange it.

“Excellent location and good quality for the price.”

Aug 17, 2008 by Ravi from Milford, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Hotel is very conveniently located to visit major attractions in downtown.
• Elevator service needs to be speeded up.

“Hotel is conveniently located for all major attractions and restaurants in the downtown Montreal. Metro access is only a block away. Parking is a hassle and hotel charges an inordinate amount for parking. Restaurant and room service in the hotel are very expensive. Staff is friendly.”

Aug 17, 2008 by Julia from Hanover, NH
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[5]

• Convenient location, close to lots of places of interest.
• We were only offered a smoking room and urged to upgrade. Our luggage was stolen from the car in the hotel garage, no help.

“The location was very good, in walking distance of lots of places of interest. The room was standard. We were offered only a smoking room and urged to upgrade to a non-smoking room by paying additional $ per night, which we refused. We parked in the hotel parking garage, which is rather expensive ($23 per night) but does not offer any safety for that price. We were told we could leave the car until 6 pm after checking out at 12 pm, however, were not warned or advised at all not to leave the luggage in the car. Therefore, we left our luggage in the trunk of the locked car. When we returned 5 hours later, all luggage was stolen out of the car. After reporting this incident to the hotel, we were not offered any help, but got the very clear impression that we are not wanted there anymore but should leave and just submit a report to the police. The answer to our question why customers are not warned not to leave their luggage in the car in the hotel garage ranged from that 'they could not possible have the time to tell that to every single customer (sadly enough, they did nevertheless have plenty of time to try to convince us to upgrade the room or to lecture us about the restaurant and bar services of the hotel) to 'we don't want to scare off customers. Some customers might overreact. The poor handling of this situation left us with the impression that the hotel cares more about its impression than actual safety and the facts of the theft even gave us the feeling that hotel employees might be involved. Overall, I would not recommend to stay there.”

Aug 16, 2008 by Bill from Kingston, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Good price for this property.
• No furniture on the terrace.

“All in all a good, clean, somewhat upscale property with a good location and friendly staff. I would definitely stay there again.”

Aug 14, 2008 by Dena from Dedham, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, friendly, cool hotel!
• Nothing!

“Trendy, upscale and friendly, a definite must!”

Aug 13, 2008 by Ken from Markham, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location.
• Old.

“Good location, need some renovation. Smell cigarettes in a non-smoking room.”

Aug 13, 2008 by Melissa from Burlington, VT
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very spacious rooms, all with a balcony.
• No furniture on fantastic balcony so did not use space.

“Very comfortable hotel in fantastic location near the metro. Rooms are very spacious with comfy beds and a seating area. Very large baths with ample counter space and awesome spa toiletries. Addition of a mini-fridge would be a plus! Also since all rooms have a balcony it would be nice if there was seating out there as well to be able to enjoy the space. Staff is very helpful (sending up the super duper fancy "cot" instead of a folding version). Parking is outrageous.”

Aug 9, 2008 by Jinsoo from Grand Rapids, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Located in downtown and shortcut to Basilica.
• Price didn't include in parking fee.

“Good.”

Aug 8, 2008 by Lance from Arlington, VA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[6]

• Nice large room with a convenient downtown location. Great price which made the stay a great value for services received.
• We had a smoking room which really smelled terrible. Also, the hotel could use a makeover - what was once a great hotel is starting to decay.

“I think this was true back in 1980. Today, it is starting to age and is in desperate need of remodeling. This includes both the rooms, corridors and even the (surprisingly large) gym downstairs. On the positive side, king-sized bed was very comfortable, room was very large and staff at the hotel were friendly and obliging. In addition, the hotel is conveniently located downtown, close to Metro stations and shopping. On the down side, nearby car parking is limited and expensive. While the hotel staff do their best to clean these rooms as best they can, the rooms have a terrible odor and can really spoil a vacation if you let it. Overall, we got great value for price and, despite misgivings, would likely be prepared to stay here again. I love Montreal!”

Jul 23, 2008 by Landra from Valatie, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location. Helpful, friendly staff. Clean, comfortable, attractive room.
• Wait for elevators were a bit long.

“This hotel more than met our expectations. The location was perfect. We were able to walk everywhere with ease. The staff was friendly and helpful.”

Jul 23, 2008 by Maly from Thornhill, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Everything was ok.
• Hotel's policy.

“At check in, I asked for a non smoking room and I was told that we can't get a non smoking room. Only after I argued with the manager we got the non smoking room. That was very upsetting.”

Jul 21, 2008 by Sie from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Friendly staff.
• Smell of mold and smoke in the room even though it was a non smoking room.

“The problem was that we all had to upgrade our rooms for because all the regular rooms were smoking rooms. Even though we all upgraded to non smoking rooms. We could all smell smoke in our rooms. My room even smelt damp and mildew like.”

Jul 19, 2008 by Jay from Seattle, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[7]

• The hotel room that I ended up with was well appointed, spacious and overall very nice.
• To receive a non smoking room and to receive free Internet, I had to upgrade to a different category of room.

“The hotel was great.”

Jul 19, 2008 by Wynne from Vancouver, BC CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location.
• No choice of non-smoking room.

“Excellent location and amenities.”

Jul 18, 2008 by Rajaa from North York, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location was convenient.
• Air condition was very noisy and needs to be replaced.

“Overall excellent, friendly and convenient. The porter service and help was appreciated.”

Jul 16, 2008 by Larry from Alpharetta, GA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location.
• Gave a room on the lowest floor and parking was expensive.

“The Delta was in perfect spot for our Montreal needs, staff was friendly.”

Jul 15, 2008 by Eric from Gatineau, QC CA
Overall Rating: 8
Cleanliness:[8] • Location:[10]

• The location.
• The rooms are small and angular.

“Nice hotel, great downtown locations. The room I got was small and angular, the bathroom lighting is very poor (the toilet is in a corner, almost in the dark!) you can't stop the fan in the bathroom either when the light is up. The bed is very comfy.”

Jul 9, 2008 by Steve from Poughkeepsie, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Nice pool. Some rooms are large.
• Expensive parking among highest in hotels in city.

“It was fine.”

Jul 8, 2008 by Manoharlal from Kingston, ON CA
Overall Rating: 6
Cleanliness:[4] • Staff:[3] • Location:[7]

• Nice location.
• Room carpets are very old and dirty.

“When I checked in, the hotel the staff told me that they have non smoking rooms. But have to pay extra $ per night which I refused Finally got the smoking room Which my family did not like. I was surprised that they were asking more money for non smoking room.”

Jul 3, 2008 by Mona from Chatham, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[7]

• It was clean and the people were helpful and friendly. The location could have been a little better but I really can't complain. I was not driving.
• Everything was very satisfactory.

“I was not driving therefore it would have been nice if the hotel was closer to the main streets. However I have nothing to complain about as the taxi were courteous. I would surely go there again. I then moved hotels through you people and found it closer to everything I was interested in.”

Jul 3, 2008 by Bob from Madison, WI
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[8]

• Comfortable bed.
• Dirty upholstery on easy chair.

“Good downtown location; large room with comfortable bed.”

Jul 3, 2008 by Brian from Ottawa, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was spacious and it was nice to have a balcony.
• Water damage in shower area (ceiling) and carpet needs to be replaced.

“The Delta Montreal is a very nice hotel. It was very convenient for my stay as it is just down the block from Place Des Arts. The Subway (metro) is also just a few blocks away. The area felt quite safe at night. The room and bathroom was quite spacious as compared to other 3-4 star hotels I've stayed in. Having a balcony in the summer months is also a bonus. They gave me a room right beside the elevator. No problem for me as I'm quite a heavy sleeper but for sometime it may be a problem. Also right next door to me there was some sort of power room. It constantly hummed. Again, I'm a heavy sleeper and one could claim it was white noise but it was there. Despite all that I'd be quite pleased to stay at the Delta Montreal again.”

Jul 2, 2008 by Aaron from Tottenham, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location! Downtown Montreal right beside the Jazz Fest!
• Downtown Montreal right beside the Jazz Fest noise if you are going on business.

“A great deal for a great hotel in a great location! Would come back again!”

Jul 2, 2008 by Joe from Ocean, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Clean rooms, great location, fast internet, easy parking.
• Internet and parking a bit expensive.

“I've stayed here before and I like this hotel. The location is great, couldn't ask for more. Rooms and lobby are really clean. I would definitely stay here again.”

Jun 2, 2008 by Rose from Houston, TX
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[6]

• The room was large and lots of counter space in the bathroom.
• It could have been cleaner.

“This hotel is nice; however it does need to be updated. The balcony was pretty filthy and the room needed a little extra cleaning care. The staff was really customer friendly and was appreciated.”

May 30, 2008 by Paul from Spring Valley, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• The room was large and spacious and I had a balcony.
• The ice machines were broken and I had to get a replacement coffee machine.

“This is a lovely hotel, definitely a three star hotel. The pool was quite nice if a little small. The staff was attentive and I got a lovely room. I'd definitely stay there again.”

May 30, 2008 by Abby from Kitchener, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to everything.
• Smoking allowed in room meant my room and floor smelled 'funny'.

“The hotel has a fabulous fitness center that includes weights and cardio equipment, racquetball court and indoor pool. During my visit I was even able to take advantage of water aerobics class. Hotel staff was professional and friendly.”

May 28, 2008 by Kim from Peru, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The fitness center was great.
• The room was a little small.

“Very nice, worth the price--felt like was classy.”

May 24, 2008 by Anne from Kitchener, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location, friendly staff.
• The parking fees per day seemed high.

“We were very happy with the whole experience. It's convenient to downtown. Our kids enjoyed the fitness room and swimming pool. Beautiful decor, friendly staff, the room was fantastic, very spacious, and had a balcony, big comfy duvets on the beds.”

May 22, 2008 by Mera N. from Houston, TX
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[8]

• Good location.
• Non smoking rooms are not available even when requested.

“Be aware of this hotel, as it is undergoing construction. During check in they offer to upgrade to 'Deluxe non-smoking' room at 20 CAD/night. I think this is their ploy to get you to cough more. Parking is pricey, but if you are on weekend trip, street parking comes out cheaper.”

May 15, 2008 by Daniel from Toronto Ontario Canada, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Good location, helpful staff at front desk.

“I reduced the rating for the room and cleanliness because the hotel gave me a smoking room for the first night of my stay. That room was horribly smelly, as was the whole floor. However, the helpful front desk told me I could get a non-smoking room the next day (2nd of my stay), and I did without problem.”

May 13, 2008 by Navpreet from Chelmsford, MA
Overall Rating: 2
Cleanliness:[5] • Staff:[3] • Location:[6]

• Aroma Restaurant, excellent chef, excellent service. Price was high but and kids eat free which helped.
• Hidden expense of parking, paid wired internet, call handling, problem resolution, concierge.

“1. Hidden expense of parking. I was told the hotel will not validate the parking ticket and I will need to pay $22.50 extra for parking. Over and above the charges for the room! This is the first time I have heard this from any hotel. If I rent a room, where will the car stay? In all other hotels I have used, even in downtown of major metros. I have never had to pay for hotel parking. This was a big let down and was clearly a hidden expense. I was not informed about it earlier. 2. Paid Internet. Most of the places now a day, even the roadside motels, offer free internet access, but not Delta. I am sure there are other room types for which this service must be offered free of charge, but it is beyond me to understand what extra cost a hotel will have to bear to provide this service to all rooms. 3. No wireless internet. Who does not have wireless internet now a days? Grannies living in remotest places are getting used to wireless internet. I must confess, this is the first hotel I have seen in a long time which had no wireless internet, even when there was wired internet available. How much does a wireless router cost now a days?”

Apr 30, 2008 by Eva from Redding, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Beds where very comfortable. service was good.
• The lack of view.

“This was a nice place with helpful staff. the room was clean and spacious and the balcony was nice to have. some areas where a little run down. location was perfect for us as we where visiting McGill.”

Apr 25, 2008 by Laurie G. from Rockton, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The decor was attractive and soothing. The comfortablitity of the beds was amazing!.
• Need trolleys to help bring luggage up from the parking garage.

“For comfort and class the Delta Montreal met all our needs. The service was prompt and friendly. The rooms were spacious with a balcony. All hotel staff were able to help us with our tourist questions and direct us to someone within the organization to find us our answers. The services and amenities within the hotel were superb.”

Apr 16, 2008 by Kieran from Scarborough, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Generalized location to Downtown shopping.
• Somewhat dirty room, TV had stains on it, small TV as well.

“Overall a decent place to stay, the main lobby is clean & gives the hotel a better image than the rooms. The room we stayed in was fine, but we had a few small issues. First off the TV was stained & very small for us, they only provided us with 1 dressing gown; the shower head was loose & would be better served with a proper head. Things that we liked, the balcony had a nice view, the small complimentary coffee machine was good enough & we managed to use it twice in 2 days. The newspaper provided on Saturday was a nice touch, although none on Sunday? The king sized bed was very comfortable. It is a 3-star hotel, could of been better but overall it was a fine place to stay.”

Apr 10, 2008 by Maxim from Tenafly, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice rooms and Location.
• No Internet.

“Very nice hotel. In the middle of all the action, with excellent staff and great room and service.”

Apr 9, 2008 by Brian from Mississauga, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Adjoining rooms.
• The bed was too far from the TV. The remote did not work.

“Excellent value hotel.”

Apr 1, 2008 by Shawn from Monroe, CT
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• The front desk staff was friendly and welcoming; the hotel room was large and comfortable.
• The parking garage and lobby was under massive renovation and smelled of horrible fumes.

“This hotel did not quite meet my expectations of a 3 star hotel. The parking garage was a mess with construction crews and equipment all over and horrible chemical fumes in the garage and the hotel lobby. The room itself wasn't too bad, comfortable and spacious but the decor was outdated and the bathroom very bland and poorly lit.”

Mar 28, 2008 by Eric from Stratford, PE CA
Overall Rating: 6
Cleanliness:[4] • Staff:[6] • Location:[7]

• Conveniently located.
• Second time in a row with Delta Montreal on Pre Kennedy they offered me smoking room only.

“Last time I booked Delta Montreal on Pres Kennedy they said they only have smoking room and I need to pay $25 per night to upgrade to a non smoking room. I did it last time. They also required me to pay in order to upgrade to a non smoking room. I called Delta on the day I booked the room, which is at least a month before my trip to request a non-smoking room, but they said they could not guarantee that. And I did not get a non smoking room. Delta is horrible doing that to me again. I stayed at Holiday Inn before and they are great, free internet access, free local call. We don't even get any points for our stay. Just because it's a cheap room doesn't mean that they can treat their regular customers like that.”